Jeep Wrangler Complaints

2,374 consumer complaints on file.

#11509609February 28, 2023
SUSPENSION
Just got a used 2021 jeep wrangler sport on 2/24/23. Has only 16,000 miles on it. My second day of driving it the car starts to shake violently while going at speeds of 60 or more. It has continued to do this everyday that I have had it. Ive had to slow down and pull over on the freeway just to get it to stop. It feels as if I'm bouncing all over the place and will lose control. I've tried calling to get an appointment to bring it in, being told the wait time is 2 weeks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509575February 28, 2023
ENGINE, POWER TRAIN, SERVICE BRAKES
I was notified of recall ZB7 affecting my 2021 JEEP Wrangler 4xE by phone on February 3, 2023. During this call I made an appointment with JEEP for the issue to be fixed on February 24, 2023. On Wednesday, February 22, 2023, two days before my scheduled appointment, the engine of my Jeep failed ~6PM while I was driving on highway 495S near Merrimac, MA (mile 114.8). I was in the far left lane traveling at about 70 mph and lost all power steering, power brakes, everything. The engine completely lost power without warning. No messages, warning lights or other signs of any issue before a total loss of power. Thankfully, I was able to drift from the left lane, crossing 2 lanes of traffic on a busy highway, to reach the shoulder on the other side of the highway. I did this in the dark without without power brakes and without power steering. I was with my 2 year old son and am grateful that we are both still alive. A loss of engine power at that speed on a busy highway could easily have caused an accident, perhaps fatal for ourselves or others. After 2 hours stranded on the shoulder of the road, the Jeep was towed by AAA to the Jeep dealership nearest to where I lost power, Bill Deluca Chrysler Jeep Dodge Ram in Haverhill, MA. It has been sitting in the parking lot of that dealership now for 6 days and they claim to be too busy to investigate the issue or perform a recall fix. The service repair shop at this dealership has been wholly uncooperative and unhelpful. I have called the manufacturer and am currently awaiting a service appointment at another Jeep dealership. According to Jeep/Chrysler, I am responsible for the out of pocket cost of the tow from the Jeep dealership in Haverhill to the Jeep dealership in Lynnfield. This seems absurd as the faulty vehicle is the reason I am unable to drive it from one dealership to the next. In the meantime, I have now been renting a car for 6 days, paying out of pocket.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509039February 25, 2023
ENGINE, ELECTRICAL SYSTEM
The vehicle shut down on its own while driving. All warning lights were displayed. Vehicle was unresponsive and caused a crash. Vehicle is at dealer. I filed a complaint with FCA.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11508777February 23, 2023
POWER TRAIN, STEERING, SUSPENSION
Vehicles tires and steering wheel begins to shake violently at speeds in the 50+ mph range on the highway. Condition occurs after hitting a small bump on the highway. The condition becomes so violent, I have to slow the vehicle from 60+ mph to about 40 mph to stop the shaking. I have taken it in and they replaced the steering dampener and it did not resolve the issue at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508760February 23, 2023
POWER TRAIN, SUSPENSION, STEERING
Driving on the highway and hit a bump, Jeep started violently shaking/vibrating (Death Wobble), almost lost control with cars on both sides of my Jeep. The vibration after hitting a bump has happen several times the past two months. Jeep dealership states, vehicle needs a new steering damper/stabilizer. The part is on back order, dealerships can only order so many per week due to the demand/problem with Jeeps. It could take 2-3 months to be fixed and vehicle can not be driven. This also happened with my 2018 Jeep Wrangler.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508646February 22, 2023
VISIBILITY/WIPER
The front defrost fails to blow any air on the windshield directly in front of the drivers seat, causing visibility issues in winter weather or whenever the windshield fogs up. The vehicle was brought to the dealer and the dealer indicated that the defrost is working as normal and that they just don’t blow air anywhere but in the center. Even when explaining that a windshield that ices up is a safety issue when driving, they indicated there is nothing that can be done.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508599February 22, 2023
SUSPENSION, STEERING
When you drive the Jeep on the highway, if you hit a bump, crack or pothole, the vehicle violently shakes, through the steering wheel and tires. The entire vehicle begins shaking uncontrollably and pulls me to the right and off the road. Have had into the dealership for 7 times, and they held vehicle for over 30 days, still not resolved. Very dangerous
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508564February 22, 2023
POWER TRAIN
my jeep moves forward by itself when the transmission is in neutral. took to dealer to be checked twice. they put the car on the lift shifted it into neutral and the back tires started spinning. they took mine out went and got a brand new jeep and put it on the lift started and put in neutral. same thing happened back wheels started spinning. while i know about this problem and can hopefully avoid any problems. what about the person who does not know. puts their vehicle in neutral and runs someone over. there are no lights or warnings.dealer is dragging their feet. this has been going on since last september i believe.searched jeep creep in neutral on google and there are other cases. i just wonder how many people have this problem and do not know. i just hope this gets fixed before someone gets run over.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508500February 22, 2023
STEERING, SUSPENSION, UNKNOWN OR OTHER
My Jeep steering is extremely loose, and very difficult to keep between the lines on the road. If the wind is blowing, it is nearly impossible. My biggest concern however, is the wobble that occurs when on the expressway. This has now happened to me five times while traveling on the expressway at around 70-75 miles per hour. The Jeep begins to wobble back and forth and you literally loose all control of steering. The only way to get it to stop is to push on the brakes and decelerate, but it is terrifying.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508480February 22, 2023
POWER TRAIN, VEHICLE SPEED CONTROL, ENGINE
This is the 5th complaint I have called into JEEP directly as well as 2 different dealerships. My car is shutting down randomly on the highway. I was notified that it was "fixed" with a software update. This is a current recall that the dealership has said was "fixed". However they refuse to call a star tech or a field tech which JEEP service said was required at this point. I have tried to have this issue fixed multiple times with no positive outcome. Today again my entire JEEP shut down on the highway as I was getting on. I merely tapped the break to allow anther drive to merge and the entire car completely stopped. I personally hit the steering wheel and my dog almost hit the windshield if the bar was not there he would have. The are aware of the severity of the issue and don't believe anything is wrong. I am contacting an attorney for Lemon Law at this point as the vehicle is clearly dysfunctional
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508470February 22, 2023
STEERING, SUSPENSION, UNKNOWN OR OTHER
While driving on the highway I drove over a bridge bump and the truck started to wobble uncontrollably forcing me to slow down to 30 miles per hour before it stopped. This happened two times. We brought it to the dealership who replaced the steering damper and it happened again so they adjusted the camber of the alignment and said it should fix the issue. I have an email from the dealership where we purchased the jeep and the sales manager emailed us back indicating that what the dealership did to correct the issue is correct, but that it is not a permanent fix and that they know of the issue and are not sure how to correct it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508431February 21, 2023
STEERING, SUSPENSION
The contact owns a 2021 Jeep Wrangler. The contact stated while driving 65 MPH, the steering wheel and the vehicle started shaking abnormally. The contact pulled over on the side of the roadway to check for a tire blowout. The contact found no failure with the vehicle or the tires. The vehicle was taken to the dealer and the mechanic stated that the vehicle had experienced the death wobble, but the vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508197February 20, 2023
STEERING, WHEELS, SUSPENSION
Driving own I95, heading south in Maryland, hit a bump and vehicle started shaking/wobbling, almost lost control and had to slow down until vehicle stopped wobbling. This happen 6-9 times that day. Also has occurred several times in NJ on the turnpike and 280. Contracted Jeep HQ, told to contact a dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508084February 19, 2023
ELECTRICAL SYSTEM, ENGINE
Vehicle shut off at highway speed. Msg was charge fault.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507946February 18, 2023
FUEL/PROPULSION SYSTEM, ENGINE, POWER TRAIN
My 2021 Jeep Wrangler 4xe died while driving down the road. Luckily I was able to coast to the side and cycle the engine off/on in order to regain power. This was the exact same issue that is described in NHTSA Campaign Number: 22V865000, however, this time (2/3/23) was after the ZB7 recall was completed. Even after the recall work was completed and Jeep told me the vehicle was safe to drive, it still failed in the exact same manner. The recall procedure did not work and this vehicle is not safe to drive. Additionally, during the period after the recall was completed and before it died again while driving, the battery range has decreased dramatically (less than 50% of what it was prior to the recall work).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507867February 17, 2023
STEERING, SUSPENSION
The jeep has what people refer as “ the death wobble” When hitting a bump at freeway speed the steering wheel and front end shakes violently. The jeep has 13k miles and has not been off road. Jeep has been notified. Does not sound like the have a solid fix. You have to pull off the highway and stop to regain control of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507653February 16, 2023
STEERING
The steering is loose and has a lot of play. I can be driving 25 miles per hour or 65 miles per hour and I constantly have to adjust the steering wheel to the point that my right arm actually gets tired from over correcting the steering. If I go over a bump, I have to correct the steering even more. I took it to a dealer to have it checked. The dealer confirmed there is a lawsuit regarding the steering but they are not allowed to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507475February 15, 2023
SUSPENSION, STEERING
JEEP WOBBLE When driving at normal highway speeds the jeep starts shaking uncontrollably if there is a bump in the road. It is difficult to steer and to make it quit shaking I have to slow way down or come to a complete stop. This is very dangerous on the interstate during rush hour. Almost got me rear ended. Jeep is currently at the dealer who tried to tell me at first that it is because I don’t rotate my tires - I showed receipts where I do have them rotated and had just had it balanced twice within a couple weeks. Then they tried to say the tires were worn, but I also have proof from tire shop that they are good tires. Finally they ran out of excuses and admitted it was the common jeep wobble and had to order the part that is now on back order because they have had to change so many.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507414February 15, 2023
ENGINE
The contact was an attorney who was filing a complaint on behalf of his client, who owned a 2023 Jeep Wrangler. The contact stated that while his client was driving at an undisclosed speed, the vehicle lost motive power. The failure caused his client's vehicle to be rear-ended by another vehicle. No air bags were deployed upon impact. The contact's client was transported to the hospital for a brain bleed and neck and back injuries. The client suffered a recurring concussion. A police report was filed. The vehicle was towed to a tow yard and deemed totaled by the insurance company. The manufacturer was not made aware of the failure. Prior to the failure, the vehicle was towed to the dealer on three separate occasions because the vehicle failed to start. The contact related the failure to NHTSA Campaign Number: 22V86500 (Engine) however, the VIN was not included in the recall. The failure mileage was approximately 1,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11507265February 14, 2023
STEERING
My Jeep has the infamous death wobble with violent shaking of the front end when the Jeep gets up to 50 mph or more. I have to pull over every time to stop the front end from shaking. The shaking is so violent it is very hard to control, and I've had other vehicles looking at my Jeep as if it going to blow up. This is ridiculous for a new Jeep and since Chrysler has known about this problem for years. I didn't know about it until I bought a Jeep and have ahd to deal with it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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