Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11675871July 24, 2025
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
A known issue by jeep affecting many Grand Cherokee PHEV Hybrids, all following the 95 B recall. The recall repair 95 B is attributed to be causing Red Flag Dashboard Warnings to "service hybrid system". Dealer computer scans document these incidents as a "Digital Crash" of the vehicle's onboard computer. Multiple incidents for me have been transitory but for others, these digital crashes are causing engine shut downs on the highway -- see the attachments for 4 such cases downloaded from the Jeep website. Obviously crazy things can happen when a car's computer shuts down while driving -- no one knows if my next Digital Crash could shut down my engine when I am in a multi-car passing situation on a 2 lane highway at 70 MPH and yet that scenario is happening to others. I have seen 3 jeep dealers and have documentation on those digital scans for my vehicle-- Jeep is aware of the problem but they have no-fix. There are over 500 complaints on the public jeep 4xe website across multiple conversation threads of people having this exact problem. You can see from the attachment that the dealers are telling owners that the cars are 'unsafe to drive' because they do recognize that the next digital crash of the computer will be a fatal accident. None of these problems existed before that recall was available in January. Something in that NHTSA 95 B recall for the Grand Cherokee PHEV was defective and is causing these digital crashes -- jeep does not dispute that, at least from what I have been told. Jeep has to be required to do another recall to fix the earlier 95 B recall. It has been close to 6 months now without a fix and nothing is happening. It is probably a software fix, but it needs to be done and at this point it appears that they must be forced to do so by NHTSA. Please see the 4 attachments of what others have encountered. < on your below questions -- Multiple incidents, multiple dates, multiple speeds for me>
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675615July 23, 2025
STRUCTURE:BODY
The dash pad is coming unglued causing a glare in the windshied.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675741July 23, 2025
ELECTRICAL SYSTEM, SEATS, FORWARD COLLISION AVOIDANCE: WARNINGS
Instrument panel switches to Italian, forward collision off light gets stuck on and my seat moved abruptly while I was driving down the road. I have taken my Jeep into the dealership last year for this problem, it was “fixed” but has come back. Noticed the light stuck on last week. Today while I was driving the panel changed to Italian and my seat moved abruptly. Many people on online forums express experiencing the same problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675650July 23, 2025
ENGINE
Vehicle states “Service Hybrid System” intermittently while driving and being idle. Vehicle shuts off intermittently while driving and being idle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675624July 23, 2025
ELECTRICAL SYSTEM
This letter is to document a serious safety incident that occurred on [XXX], involving a 2025 Jeep Grand Cherokee Summit. On that date, the subject driver, was driving a [XXX] child to a scheduled pediatric appointment. While stopped at a red light, the vehicle experienced a sudden and complete electrical failure. The engine stalled and all electronics, including the dashboard display and infotainment system, went completely dark. The subject driver found herself trapped in the middle of a busy intersection in St. Petersburg, Florida. Due to the nature of the failure, she was unable to shift the vehicle into neutral or move it to a safe location, as the vehicle’s electronic transmission control was also unresponsive. She was left stranded in this hazardous situation for approximately 45 minutes while awaiting the arrival of police and emergency responders. This incident created a terrifying and highly dangerous scenario—not only for subject driver but also placed the child in danger of heat exhaustion (heat index was over 100 degrees). As a result of this traumatic experience, subject driver has completely lost trust in the vehicle’s safety and refuses to transport the child in the vehicle. We submit this incident as additional evidence of the ongoing and unacceptable safety risks as-sociated with this vehicle. The manufacturer should take swift and decisive action in ad-dressing this matter. Summary Service record of the subject vehicle as of July 23rd, 2025: New vehicle - Consumer owned for less than 6 months, (4) trips to authorized dealership for service, over (30) days out of service at dealership, stalled in traffic at least once placing the a driver and child in harms way, (2) times the vehicle had to be towed to dealership All service issues have been related to an undetermined electrical failure of the vehicle according the the authorized dealership service repair shop. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675611July 23, 2025
ELECTRICAL SYSTEM
The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while the vehicle was parked and turned off, the headlights flashed off and on and the horn activated. The contact stated that eventually the vehicle failed to start and was towed to the local dealer who diagnosed that Body Control Module (BCM) was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 47,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675306July 22, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving 45 MPH, the message "Service Electronic Throttle Control" was displayed, and the check engine warning light and the electrical system warning lights were illuminated. The vehicle was taken to an independent mechanic who informed the contact that the failure was part of a recall. The vehicle was not repaired. The vehicle was taken to the dealer. The vehicle was not diagnosed. The contact stated that the powertrain control module software was updated. The contact stated that the failure persisted. Upon further investigation, the contact found document part 573 on the NHTSA website related to additional recall repairs. The contact stated that the dealer refused to repair the vehicle. The contact related the failure to NHTSA Campaign Number: 23V411000 (ENGINE AND ENGINE COOLING); however, the VIN was not included. The manufacturer was made aware of the failure and assigned a case manager. The failure mileage was 187,799.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675347July 22, 2025
POWER TRAIN
Transmission is failing due to recall. Car won’t go into park or reverse. Problem has been confirmed by dealer. Lights appeared saying unable to go into gear need to park to shift to gears. Which isn’t an option. Car unsafe as it won’t go into park causing potential rollaway and no longer reverse. Unable to shut car off due to not being able to go into park. Recall no answers for, and transmissions aren’t available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675443July 22, 2025
SUSPENSION
While turning lnto my driveway, the passenger rear spring fell off and the car tilted to the passenger side
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674997July 21, 2025
ELECTRICAL SYSTEM
There is a common issue with WK2 Jeeps from 17-22 where the infotainment screen delaminates due to the adhesive that Jeep used and eventually causes the touchscreen to become non-functional.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675060July 21, 2025
POWER TRAIN
At approximately 54,000 miles the transmission is not shifting. I parked in a parking spot, go into a store. Then come out and the vehicle will not shift into park or reverse. The check engine light came on for the park by wire issue. These transmissions have been known to have rough shifting and my vehicle has been no exception. It’s shifted rough at low speeds and the eco mode and auto start/stop system have also made it feel less than smooth to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675099July 21, 2025
ELECTRICAL SYSTEM
The contact owns a 2011 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the low battery warning light illuminated and there was heavy smoke coming from under the hood. In addition, there was a burning odor on the interior of the vehicle. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact referenced NHTSA Campaign Number: 14V634000 (Electrical System); however, the VIN was not included in the recall. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the repair was not covered under recall. The failure mileage was approximately 89,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675138July 21, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while his wife was driving 70 MPH, the temperature gauge rose extremely high, with the message “Engine Overheating” displayed on the instrument panel and the vehicle lost motive power. The contact’s wife pulled over and parked the vehicle while awaiting tow truck service. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 21,722.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674961July 21, 2025
ELECTRICAL SYSTEM, POWER TRAIN
Car has a defective hybrid battery that is unrepairable by manufacturer and the vehicle will turn off while driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674810July 20, 2025
SEATS
While driving the passenger side active headrest made a popping sound and the headrest sprung forward.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674858July 20, 2025
SEATS
I was driving down the highway to work and all of a sudden my headrest came apart and hit my head. I was able to get pulled over but was stunned with what had just happened. I called a dealership to get the part fixed and they want 750 dollars. I do not have that kind of money and now am driving my jeep with the headrest messed up. I do not know what to do to get this fixed as it is a safety issue as I am driving down the road. Any help would be greatly appreciated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674876July 20, 2025
ELECTRICAL SYSTEM
Urgent Safety Concern Regarding Defective Uconnect Radio System Shortly after purchasing my vehicle from Bertera in Westfield, Massachusetts, I began experiencing issues with the radio and related components—namely, erratic or "ghost" activity. I returned the vehicle to the dealership on multiple occasions; however, because the issue failed to replicate while in their possession, they were unable to offer any resolution. The problem persisted intermittently, but escalated significantly during a visit to Logan Airport. While curbside, the vehicle began behaving erratically: the exterior lights flashed, doors locked unexpectedly, heated seats activated, windows became unresponsive, and the vehicle could not be exited—even when approached by a security officer. After powering down and waiting for several minutes (with permission from security, as we exceeded our time limit), the system reset.Despite this dangerous scenario, the dealership again reported they could not reproduce the issue and offered no corrective action. On June 11, in preparation for a trip to Boston, I brought the vehicle to Bedard Brothers in Cheshire, Massachusetts—a certified Jeep dealership. Their technician determined the radio screen was delaminated and causing unintended inputs. They informed me that since my warranty had expired, the repair would cost more than $1,400. On [XXX], during travel to Massachusetts General Hospital, the malfunction occurred again: the heated seats engaged and would not turn off (despite temperatures nearing 90°F), the radio volume spiked uncontrollably, and the prior array of electronic malfunctions returned. Fortunately, I was able to attend the appointment and make it home safely. I have contacted Stellantis, Uconnect, and the Massachusetts Attorney General’s Office. While Stellantis expressed sympathy, they stated they could not offer assistance. My research has revealed multiple similar complaints from other vehicle owners. Any help greatly appreciated. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674905July 20, 2025
SEATS
I got into our car one day and the passenger seat headrest active headrest had deployed. We were not in any type of accident or anything to cause this. After looking online on how to fix it, it seems that it is a common problem based on different group forums and videos. Our car is a 2019 and it seems this is a known issue to the vehicle for the model years prior. We are unable to get it back into place. We will need to replace the headrest which is over $600 and there was no reason it even should have deployed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674765July 19, 2025
UNKNOWN OR OTHER
Driver side headrest deployed while parked overnight in my driveway. It is available for inspection. I was not in the car so no risk to myself or others. I have not yet called my dealership. No inspections have been made as yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674790July 19, 2025
ELECTRICAL SYSTEM
While driving on the highway the vechile showed a hybrid error on dashboard then completely shut down. In order to move I had to stop and restart the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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