Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11676975July 29, 2025
POWER TRAIN
Car slips into neutral while on highway. Car continues to go from drive to neutral. Mechanic states new transmission necessary. Contacted Chrysler Jeep dealer they stated all recalls complete not their problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677112July 29, 2025
VISIBILITY/WIPER
Windshield wipes are malfunctioning. They come on and function by themselves without the windshield wipers being activated. Purchased the car on 5/26/2025 and issue started on 6/1/25. Took the car to the dealership on 6/2/25 to check the problem out. They couldn’t mimic the problem. Car has been back and forth to the dealership 3x since 6/2/25 trying to figure out what the issue is.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676995July 29, 2025
ELECTRICAL SYSTEM
INFOTAINMENT SYSTEM FAILURE While driving and using navigation the system aborts,the screen either blanks out or message "system loading". The radio freezes as well or plays music from a different radio station that driver has chosen. This causes driver to take eyes off from road - which is a safety issue while in traffic. The manufacturer contends that this does not pose a safety related situation. We disagree as have had a near accident as result of system aborting while using navigation and not knowing route when this happens.....we try to reboot system by pushing different buttons which takes our eyes from traffic and road conditions. There have been 8 repair attempts and now manufacturer claims a fix may be out in late September. NHTSA literature states this condition is "Distracted Driving"---we completely agree... The manufacturer has been working on this issue for 12 months now and says may be another 3 months or maybe longer. This condition is unsafe and we believe a factory mandated recall should be released.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676946July 29, 2025
ENGINE, AIR BAGS, VEHICLE SPEED CONTROL
Was pulling into a parking spot on the 2nd level of parking garage and the Jeep accelerated and hit the cement wall at front of garage space. It accelerated on its own. The front of the jeep was crushed, and I ended up with a fractured sternum and a seat belt hernia which I will have surgery in the next couple of weeks. The airbags did not deploy. And I did not press on the gas pulling into the parking spot --- it just accelerated on its own. When I first got in the car the system showed that systems disabled, but the then the message went away. When I pressed seat one, it did not go in place and I had to adjust it on my own. I continued on to my dermitologist appointment , pulled into the the parking space and the instant brake when too close did not break and the air bags did not deploy. Thru me into the cement wall, and the whole front of the car was demolished, Not epairable.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11676921July 29, 2025
ELECTRICAL SYSTEM
Hybrid electric service indicator light comes on. Dealer states they can’t fix it yet. Causes a threat of fire or vehicle breakdown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676795July 28, 2025
UNKNOWN OR OTHER
The uconnect touchscreen had bubbling in upper left corner within the first year of being brand new. I didn't know at that time that it would lead to complete failure of the uconnect system which includes: the handsfree safety controls on steering wheel not functioning so no handsfree phone calls or messaging etc, black and unresponsive touchscreen, no navigation because screen and sound doesn't work, no function in usb ports connected to uconnect system, no audible alerts (or any sounds) from speakers for collision warning or radio etc just ZERO sounds, no back up camera because the screen doesn't work, no uconnectivity from mirror in case of collision. OH AND THE MYSTERIOUS GLOBS OF CLEAR ADHESIVE GLUE DRIPPING BELOW THE SCREEN more specifically dripping below the control knobs that are below the screen right into my center compartment where the USB ports are located! This is a known issue caused by a manufacturing defect with the glue used by Jeep to bond the layers of the screen. it should absolutely be a recall covered by Jeep! My warranty has expired so no luck for me unless uconnect covers it. Fingers. crossed on that. I checked fuses all good, did a soft reset that brought back charging ability in usb ports and the screen turned a dark blue instead of black but wtill no function, and did a hard reset by disconnecting my battery cable for 1/2 hr. Nothing worked. I was told it would cost over $2000 not including labor if the uconnect system needs to be replaced. My jeep only has 12500 miles on it. Its keep in a carport with a cover and very well maintanined. This is absolutley a safety issue! So dissapointed as this will potentially be the 2nd expensive issue with my jeep coming out of the pocket with such low mileage. Still waiting on reimbursment from last recall 94B which still has no remedy available and therefore cant get approved for reimbursment. That was over $3k to fix! Please take better care of your loyal customers Jeep!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676551July 28, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while operating the vehicle, the check engine warning light illuminated and remained illuminated. Additionally, there was white smoke coming from the exhaust pipe, and the vehicle failed to properly accelerate. The vehicle eventually failed start and was towed to the local mechanic who diagnosed that the engine was faulty and needed to be replaced. The vehicle was not yet repaired. The vehicle was not repaired. The contact was informed that the VIN was not included in NHTSA Campaign Number: 20V699000 (ENGINE AND ENGINE COOLING). The contact stated that the vehicle had experienced the failure listed in the recall. The manufacturer and local dealer were not yet notified of the failure. The failure mileage was 101,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676777July 28, 2025
ELECTRICAL SYSTEM
I am reporting two major electrical-related failures in my 2023 Jeep Grand Cherokee Overland that raise serious safety concerns. In February 2025, the vehicle experienced a sudden and complete battery failure with no warning. No lights or messages appeared. I was left stranded and had to tow the vehicle. The dealership found that one battery had completely failed and required replacement, while the second battery had to be recharged. No clear cause was identified. This raised concerns about a deeper electrical or charging system issue. On [XXX], the vehicle became completely inoperable again while I was traveling out of state. I was stranded in Iowa and had to tow the vehicle to a certified Jeep dealership. They diagnosed that the wiring harness connectors to the fuel pump were stuck open, causing the connector to overheat and fail. This required full replacement of the wiring harness, which involves dropping the fuel tank. There were no warning lights, messages, or drivability issues prior to the failure. Electrical overheating in a component directly tied to the fuel system poses a serious fire and safety hazard. As of today, the vehicle remains at the dealership, and I have been without transportation since [XXX]. I opened a case with Stellantis, but my case manager has not provided any updates. Stellantis has now told me I must coordinate with the dealership to request goodwill repair assistance, despite the urgency and safety-critical nature of the failure. These are not typical issues for a well-maintained vehicle. I urge NHTSA to investigate this as a potential electrical defect that may pose a broader safety risk to other owners. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676432July 27, 2025
ELECTRICAL SYSTEM, SEATS, ENGINE
Hybrid electric system warning light on while driving with my family on the highway, difficulty with the rear seat headrests, fresh engine oil residue on the underbody. On two occasions, the vehicle remained on and was unresponsive, and all the lights on the dashboard came on, displaying lights and warnings for faults in the hybrid system and battery. It didn't respond when I tried to turn it off. as this may put my safety and that of my family at risk
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676336July 26, 2025
UNKNOWN OR OTHER
I own a 2018 Jeep Grand Cherokee with the Uconnect 8.4" touchscreen. The screen has begun to delaminate—a well-documented and widespread issue in 2017–2019 Jeep models. As the touchscreen separates from the display, it causes ghost inputs and malfunctions in key systems: - The radio and Apple CarPlay are unusable - The screen randomly calls contacts, including emergency services like 911 without my consent - I’ve had to disable Bluetooth on my phone to prevent unintended calls and inputs - The issue prevents safe and legal use of my Drive Safe & Save Bluetooth beacon from my insurance company Multiple Jeep dealerships quoted between $1,000–$2,000 for repairs, despite this being a known defect. The vehicle is out of warranty, but this malfunction poses a safety hazard. I am filing this complaint to request that NHTSA investigate this issue and encourage Jeep/Stellantis to issue a recall or extended warranty coverage. This issue is not cosmetic—it compromises driver focus, emergency call systems, and critical controls. Many owners are experiencing the same failure with no accountability from the manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676424July 26, 2025
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
"Randomly, and without warning, the instruments, gauges, and displays will switch into a language I do not speak or understand (Italian). Coinciding with the switch to Italian language, cluster and radio display settings revert back to default settings, pedestrian emergency brake (peb) lamp or forward collision warning (fcw) lamp turns on with no way to disable, units of measurement including speed, temperature, etc. all change, and many other random settings change as well. ***This is clearly a dangerous situation because of all the functions and gauges that change, and the fact it is difficult if not impossible to recover from this due to the language of the setting menus, and the complexity of discovering and navigating through all these changes. I have taken the vehicle to the dealer recently and they performed an update when the radio was blank and AM radio failed to function. When this happens, even if one is able to wade through all the settings menus and change setting back, some items cannot be reset (like the FCA off lamp). According to various Jeep owner forums, some dealers have been able to reset something and temporarily correct the issue, but they charge for this service, and the issue returns randomly again. Here is an example forum discussion, indicating many if not all vehicles are affected: [XXX] Many people on the forum believe this issue did not start until a software update a year or so ago. This is a well known and widespread problem, and there is even a DOT Bulletin on the issue: dot.report Bulletins Because this is dangerous (for settings/gauges/units to no longer be useful while driving), and it occurs randomly, I strongly believe this issue should be a manufacturer recall. I am available for any needs." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676084July 25, 2025
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
While driving the road whether highway our town… my vehicle will stall out. I can’t safely pass because my car loses power.. check engine light starts blinking then traction control lights come on and then battery light. I have to turn the car off after turning flashers on put it in park and restart after a few seconds. This vehicle is VERY UNSAFE to DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676177July 25, 2025
UNKNOWN OR OTHER, ENGINE
I have been without a vehicle for over 5 months. Paying on a vehicle that I cannot even get out of the garage. Paying storage insurance on a vehicle. There is a major issue with camshafts right now. I have had the spark plugs changed, coils, oil and I was waiting on the camshaft which is on back order for who knows how long. This needs to be addressed and recalled. With the amount being over 14,000 parts on back order I think this should be recalled. Even people who have had the camshaft fixed are still having engine issues with the 3.6L. Please do something about this, I have put so much money into this and I need a vehicle. At 75,000 miles this should not be happening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676182July 25, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676226July 25, 2025
STRUCTURE:BODY
The paint on the roof bubbling, chipping and peeling and visable corrosion on the roof. The paint started peeling two weeks ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676309July 25, 2025
ELECTRICAL SYSTEM
Was driving at night on a rural highway. Experienced a complete electrical failure - all lights, engine function, power steering and power brakes failed; coasted to the side of the road. ~~I thought that I had just run out of gas, but adding gas did not permit the car to restart. Tow truck could not jump start the vehicle. It was towed to the dealership, where they replaced the regular battery (<20k miles on it), performed the hybrid battery software upgrade (the "recall"), sent me home. Towing and rental coverage were not offered. ~~BTW, I had requested this recall about 3 months previously, but it was "not available" yet. ~~The vehicle continued to stutter intermittently, concomitantly flashing the "service hybrid battery light." I took it back to the dealership. They ran tests, inspected it for unwarranted damage, cleared out the codes, and sent it home. ~~Another 2 months of the same incidents, sometimes with a "refuse to start in the morning" altogether aggravation. I grew increasingly concerned for my safety and the safety of others on the highway. Obviously, this problem wasn't going to go away with just ignoring it and hoping for the best. ~~I contacted the dealership to bring it in for service again; they refused to even entertain the idea of providing me with a rental until they could fix it, even knowing that it's clearly a warranty issue. I took it to a different Jeep dealership, somewhat distant from my home but actually the dealership from which I had purchased it online. They were so kind, got me into a rental and promised to look into it. They got in contact with the manufacturer quickly. Jeep engineering department admitted they can't fix it. 6 weeks later, they still haven't fixed it, I'm paying almost $3000/m for pmt& insurance for a car that's unsafe to drive, but the corporation hasn't offered me any options to get out of a lease.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675956July 24, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that during rainy weather, the vehicle failed to properly come to a complete stop or remain idling as intended. The ABS warning light was illuminated. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676030July 24, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving at various speeds and attempting to slow down, the brake pedal was depressed, and the brakes made a screeching sound with the message “Service ABS Soon” displayed. The vehicle was not repaired. The approximate failure mileage was 130,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676033July 24, 2025
UNKNOWN OR OTHER
Safety mechanism on head rests on both driver and passenger seat both have deployed without an accident happening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676028July 24, 2025
AIR BAGS
The leather of the dash that covers the airbag area has become unglued completely and is wrinkled all across the dash, and I am concerned the safety crash features will not work correctly now with premature failure of the adhesives that hold such a large area on the dash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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