Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11700822November 21, 2025
ELECTRICAL SYSTEM
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the low power voltage and several unknown warning lights illuminated and went off. In addition, the red battery warning light remained illuminated. The vehicle was driven to the nearest parking lot and the vehicle was turned off. The contact stated that a nearby driver attempted to jumpstart the vehicle. The contact stated that while the nearby driver attempted to jumpstart the vehicle; however, the vehicle failed to start. In addition, the contact inspected the vehicle and stated that the alternator appeared to be completely inoperable. The vehicle was towed to the residence. The contact purchased a new alternator and installed the new alternator. The contact stated that while attempting to start the vehicle, the vehicle started. The contact stated that immediately after the replacement of the alternator, the new alternator started to burn out. The contact referenced NHTSA Campaign Number: 17V435000 (Electrical System); however, the VIN was not associated. The dealer was made aware of the failure but did not assist. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 164,334.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700842November 21, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, POWER TRAIN
Subject: Safety Defect Report – Failure of Telematics Module (TCU) Causing Loss of 9-1-1 Emergency Function, Electrical System Malfunctions, and Potential Brake Booster Recall Defect (2014 Jeep Grand Cherokee) Dear NHTSA, I am submitting this complaint because my 2014 Jeep Grand Cherokee Limited is experiencing multiple safety-related failures that I believe are part of a wider defect pattern affecting this model year. Several of these issues involve systems that are critical for emergency safety, braking, and vehicle control. Dear NHTSA, I am submitting this complaint because my 2014 Jeep Grand Cherokee Limited is experiencing multiple safety-related failures that I believe are part of a wider defect pattern affecting this model year. Several of these issues involve systems that are critical for emergency safety, braking, and vehicle control. ⸻ 1. Telematics Control Unit (TCU) Failure Causing Loss of 9-1-1/SOS Emergency Function My Jeep is displaying repeated “Service Emergency Vehicle Phone” errors and the SOS/911 emergency button no longer functions. This is a major safety concern, especially in the event of an accident or breakdown. The TCU failure also causes: •Uconnect 8.4 system not booting •HVAC controls becoming non-functional or unsafe (blowing incorrect temperatures, failing to defrost, turning off unexpectedly) •Random system resets •Loss of ability to control climate during driving (creating visibility issues in cold/wet weather) These issues align with widespread failures of the Uconnect 8.4 / TCU hardware on 2013–2015 Grand Cherokees, which were not included in a recall despite many vehicles exhibiting the same dangerous symptoms. ⸻ 2. TCU-Related CANBUS Interference Causing Transmission and Drivability Safety Issues When the TCU fails, the vehicle experiences: •Transmission communication errors •Vehicle entering limp mode unexpectedly •“Service Transmission” and “Press Brake to Shift” warnings •Delayed or unpredictable shi
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700889November 21, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS
Earlier this spring, when we started our 2022 Jeep Grand Cherokee, the language had changed itself to Italian, the units were metric, the ‘Forward Collision’ off icon was stuck on the dashboard. Also the paddle shifters did not work. In May, 2025, we paid $204.41 to Gary Mathews Motors in Clarksville, TN to ‘diagnose’ and ‘fix’ the issue. Fast forward to this month, and the issue happened again! They didn’t ‘fix’ anything. See forum where HUNDREDS of other owners are experiencing the same exact issues: [XXX] Also see Star bulletin regarding this issue: [XXX] From what I can see in the forums, there is no permanent fix for this issue. Despite this, Jeep/Stellantis keeps charging customers to ‘diagnose’ and ‘fix’ the issue which is a scam/fraud since they know there is no permanent fix. I have reached out to Jeep, and been promised follow-up from one of their specialists that never comes. I have all transcripts and promised timelines to expect follow up that never happen. I will attach photos where they admit they haven’t met the timeline for follow up that was communicated, and as of now, despite additional promises of communication/follow up I still have not heard from them. Having a forward collision system that does not function properly puts myself and others at risk. Also having a dash in units/language you do not understand is also a safety issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700850November 21, 2025
ELECTRICAL SYSTEM
The vehicle's infotainment system, while being used for navigation, was hijacked while driving by an advertisement. Distracted driving is the primary cause of accidents, and my vehicle made me interact with a pop-up ad while driving. My car required me to divert my attention off the road to attend to ab advertisement on the vehicle screen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700785November 21, 2025
ELECTRICAL SYSTEM
The contact owns a 2022 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that while in park(P), the vehicle lost power. Two unknown warning lights were illuminated. In addition, the contact stated that while her husband was driving approximately 70 MPH, the transmission unexpectedly downshifted while the accelerator pedal was depressed. The vehicle was towed to the local dealer on several occasions, where the ECM and an unknown module were replaced. In addition, the system was restarted; however, the failures persisted, and the local dealer related the failure to NHTSA Campaign Number: 25V741000 (Electrical System); however, parts were not yet available for the recall repair. The contact stated that the vehicle remained at the local dealer, exposed to the weather for approximately 3 months. The manufacturer was not made aware of the failure. The failure mileage was approximately 2,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700723November 21, 2025
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
I am reporting ongoing safety concerns with my 2023 Jeep Grand Cherokee 4xe (VIN: [XXX] ) related to repeated high-voltage battery defects and loss-of-power risks. The vehicle has already been subject to NHTSA Recall 25V576 (FCA 73C), which I completed, but the underlying electrical/battery issues continue to raise serious safety concerns. As of November 2025, my vehicle is now listed under NHTSA Recall 25V776 (FCA 68C), which involves a defect inside the high-voltage battery cells that can lead to a vehicle fire even when parked and turned off. Stellantis has instructed owners not to charge the vehicle and to park it outdoors, indicating a significant and ongoing safety risk. No remedy is currently available. Additionally, a separate recall—NHTSA 25V766 (FCA 78C)—was recently announced for 2023–2025 Grand Cherokee 4xe vehicles regarding potential engine contamination that can cause engine failure or fire. While my VIN is not yet listed under 25V766, my model year and 2.0L hybrid powertrain fall within the affected range. These overlapping recalls, combined with recurring electrical issues across the 4xe lineup, reflect a broader pattern of safety defects that place owners at risk. The cumulative trend is alarming: multiple consecutive battery-related fire recalls, prior software updates that failed to resolve the issue, and now possible engine contamination. These issues continue to undermine confidence in the vehicle’s safety, reliability, and long-term performance. I am submitting this complaint because the vehicle remains subject to an open fire-risk recall with no repair available, and the expanding list of related recalls suggests a systemic problem with the Jeep 4xe’s high-voltage and engine systems. I am seeking NHTSA’s further review and investigation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700507November 20, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM
In November 2024, I went to get into my 2019 Jeep Cherokee (17,000 miles). At that time, numerous lights started flashing on the vehicle dash (start-stop, stability control and check engine). I took the vehical to the nearest Jeep dealership, Valor Ford in Junction City. They indicated this was a known issue but unresolved by Jeep (received recall notice two weeks later). I was leaving for vacation and would be back in two weeks, rather than leave the car sit at the dealership I offered to take it home and bring it back when I returned. I was told by the technician that was not advisable because my brakes could go out. I of course decided to leave at the dealership. Upon return, they indicated my jeep could be picked up. My husband spoke with the technician because we had received the recall notice by then and asked how they fixed the problem when Jeep had said there was no solution yet. He, the technician, indicated they had ordered the part which is the same part that went out previously so it wasn't really fixed. We have been waiting over a year, I will only drive locally because I am afraid of the ramifications of this part. Not only is it not fixed but they charged us $1,200 to not fix our car and refused reimbursement. This was our vehicle to travel in our retirement years and for the last year it has been an anchor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700600November 20, 2025
SERVICE BRAKES
The HCU/ABS module falsely reads pressure in the primary circuit. The brake lights illuminate when brakes are not depressed, leading to risk of crashes. The car may be shifted in and out of park without depressing the brake, risking rollaway. The ABS is non-functional, a critical safety item standard on most vehicles that prevents crashes. The recall was issued NOV 7th 2024, over a year ago. The dealership states there are no parts available to fix the issue and the recall is listed as incomplete [Part 573 Safety Recall Report 24V-838]. This is extremely dangerous and unsatisfactory that the manufacturer will not remedy the issue. The warning lamps illuminated indicating this issue are "SERVICE ELECTRONIC STABILITY CONTROL" and the brake lights remain illuminated even when the brakes aren't depressed, including after the vehicle has been turned off. These warning indications first appeared on my vehicle within the last 2 months. The brake light issue started December 2024.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700640November 20, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the service electronic control warning light, the check engine, and the traction control warning lights illuminated. The contact stated that while driving at night and looking in the rear-view mirror, the brake lights remained activated. The contact stated that the brake lights eventually deactivated. The contact stated that the brake light remained on after the vehicle was turned off. The vehicle was taken to the dealer, and the contact was informed that the failures were related to an unrepaired recall. The contact stated that the vehicle was not officially diagnosed. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, parts for the recall repair were not available. The manufacturer was made aware of the failure several times. The contact was informed that the parts would be available in mid-November 2025. The failure mileage was approximately 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700656November 20, 2025
SERVICE BRAKES, POWER TRAIN, VEHICLE SPEED CONTROL
My brake light light up, check engine light comes on and my Stability Control system does not work. My car won't electric start as the check engine light is illuminated. I took the vehicle to the dealership and they could not help me as there is no fix in place.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700662November 20, 2025
ELECTRICAL SYSTEM, ENGINE
The contact owns a 2024 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700572November 20, 2025
ELECTRICAL SYSTEM
Constant problems with starter engaging and not starting vehicle. This form only gave me one option for date; This has happened multiple times. This is a defective part, I went to Dick Scott dealership, tech wrote to check car and did not note defective starter; Wanted me to pay $118 to inspect the jeep. In the warranty jargon, it stated if it was a defective part, it would be replaced. I only have 32000 miles on the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700537November 20, 2025
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, ENGINE
I was driving home from work and all of a sudden I am pushing the gas pedal down but unable to go faster. I lost complete power. The car was in gas mode at the time of incident. I could not start the car or move the dial from park, neutral, etc... I had to get out of the car lock it, get back in and I was able to start and go straight to the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700301November 19, 2025
POWER TRAIN, ENGINE
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the service electronic system warning light illuminated. In addition, the contact stated that the vehicle drove abnormally rough. The vehicle was driven to the destination. The contact stated that while attempting to restart the vehicle, the vehicle failed to restart. The contact stated that after several attempts, the vehicle started. The vehicle was driven to the residence. The contact stated that an independent mechanic inspected the vehicle, and the vehicle was diagnosed with a failed tone wheel and that the tone wheel had delaminated. The contact stated that the vehicle was inoperable, and the engine had seized due to a failure. The dealer informed the contact that the crankshaft software update was performed in 2022. The manufacturer was made aware of the failure. The failure mileage was approximately 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700329November 19, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
My ESC, ABS, and check engine lights have been on for months due to this recall that has no fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700394November 19, 2025
POWER TRAIN
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that the Service Shifter warning light illuminated when the gear shifter was shifted to park(P). The failure had become more persistent. The vehicle was taken to the dealer, who diagnosed that the shifter had failed and the shifter, module, knob, gear shifter, and transmission needed to be replaced. The contact related the failure to NHTSA Campaign Number: 16V240000 (Power Train); however, the VIN was not included. The vehicle had not been repaired but was scheduled for a repair. The manufacturer was not informed of the failure. The failure mileage was approximately 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700455November 19, 2025
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
THIS HYBRID VEHICLE IS EQUIPPED WITH A BATTERY THAT CAN COMBUST AND CATCH ON FIRE. A REMEDY IS UNAVAILABLE - THE CAR IS A SAFETY PROBLEM TO MY FAMILY SINCE IT CAN NOT BE CHARGED OR HOUSED IN MY GARAGE. THIS CAR WAS LEASED FOR ITS HYBRID OPTIONS FOR MY TRAVEL TO WORK - BASICALLY I AM PAYING FOR A FEATURE I CAN NOT USE. I ALSO WORRY ABOUT MY FAMILY DRIVING IN IT AS WELL. I WAS NEVER INFORMED BY ANY CORRESPONDENCE FROM STELLANTIS REGARDING THIS RECALL - IT WAS DISCOVERED BY MY OWN RESEARCH FROM NEWS ARTICLES. THERE IS NO IMMEDIATE REMEDY AND STELLANTIS REFUSES TO RELEASE ME FROM MY LEASE. THIS PROBLEM WAS CONFIRMED BY THE DEALERSHIP I LEASED THE VEHICLE FROM. THIS SUV IS AVAILABLE FOR INSPECTION AT ANY TIME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700296November 19, 2025
UNKNOWN OR OTHER, FUEL/PROPULSION SYSTEM
On 11/1/2025 my 2024 Jeep Grand Cherokee 4xe lost propulsion in a middle of a left turn do to a recall that was sent to me 4 days prior. The jeep completely stopped and caused another person to rear end me. The recall has since been fixed but my damages have not yet been fixed. I was in an accident due to this Jeep recall and I now have damage to my vehicle and a ticket from the police for stopping in the middle of an intersection. I opened a case with jeep customer care 2 weeks ago and haven’t since received ANY update. I need assistance because nobody is taking accountability or fixing anything.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11700283November 19, 2025
POWER TRAIN
Transmission failure at 19,481 miles in my 2021Jeep Grand Cherokee Limited 4x4 V6. The vehicle has not been abused, and the mileage is low for its age. The symptoms—erratic shifting, limp mode, and “Service Transmission” warnings— are consistent with a known defect pattern affecting multiple FCA vehicles using the same transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700280November 19, 2025
ELECTRICAL SYSTEM, ENGINE
These vehicles need to be taken off the road and Stellantis needs to buy them back. 4 recalls all related to fires and/or failure of propulsion at speed that can cause accidents. Now I have 2 more open recalls, one for battery fire risk and another for the gasoline engine fire risk. Both the battery and gas engine systems on this vehicle are not safe enough to drive but there is no available fix for either. If the vehicles are unsafe enough to warrant these safety recalls with no fix then they should not be on the roads and those of us that are stuck with them should have relief from the manufacturer to get rid of them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Grand Cherokee