Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11702850December 3, 2025
ENGINE
I purchased my Jeep in 2023 and have consistently stayed up to date on all required maintenance. I had no issues with the vehicle until recently, when the check engine light and the start/stop warning appeared out of nowhere. After inspection, the mechanic determined that the entire engine needs to be replaced due to severe coolant leakage. My vehicle has now been in the repair shop for over three months because the engine is on national backorder. I contacted the dealership, but they dismissed my concerns and told me that once the car is purchased, it’s no longer their responsibility. I then reached out to the manufacturer requesting a goodwill resolution, given the unreasonable repair delay and the national backorder of such a critical component. Lemon law mileage limits do not apply to goodwill assistance, trade-in support, or corporate escalations. Despite this, the manufacturer has refused to provide any explanation or documentation for why they cannot assist and it has been three months with no progress. There were no warnings or indicators that something was failing internally, and my mechanic confirmed there was absolutely nothing I could have done to prevent this. I’ve also seen numerous reports of this same issue affecting my specific make and model. Stellantis needs to take accountability. It is completely unfair that I am left without reliable transportation for months over an issue that was entirely out of my control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702871December 3, 2025
ELECTRICAL SYSTEM
The vehicle has been inspected by the dealership, and they confirmed they cannot repair recalls 68C, 73C, or 78C because the manufacturer has not provided any remedy or parts. No warning lamps appeared before the recall, but the vehicle is now classified as a fire risk and cannot be charged. The dealership is holding the vehicle because they cannot safely release it back to me due to the high-voltage battery safety hazard. Stellantis has failed to offer any repair timeline, and I believe this is a serious safety issue requiring NHTSA intervention.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702845December 3, 2025
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
How many recalls does one vehicle get in 2 years of ownership get before they take car back? This is the absolute worst vehicle I have ever owned at $64,100 price tag. We went through this battery recall last year at this time and could not use hybrid system for 5 months and had to park outside until recall was performed and god forbid you take grandkids anywhere in it, and with all the countless other problems that are so speratic they cannot fix.Recall number 95B, when weather was finally warm enough for them to perform the diagnostics on it, it was deemed okay. Now I get another recall for same thing and once again it is a fire hazard again and no fix is available according to recall info. So people are suppose to drive around in a $64,100 vehicle that could go on fire and cannot park in garage or use hybrid system for its intended use. Tonight s weather is suppose to be -10 degrees F in Iowa and we keep having problems with the heater blowing cold air and have taken it to dealership for total of 10 days trying to figure this problem out with no resolve yet. When does someone finally say is enough is enough? They have had my Jeep in their dealership 34 days total not counting recalls trying to resolve why the power steering goes out and all safety devices are offline and nnobody can resolve these issues so it is a total crap shoot every time you start it up! The fire hazard thing really bothers me being a past fireman and nobody seems to care, just park your car away from flammable material and structure, are you kidding me! What happens when you have kids and grandkids in this car? Somebody ha to help us! Internet is flooded with these problems with Jeep 4XE. Please help us out of this situation because Stellantis and dealerships do not care! You want your family riding this crap when heat does not work and windows fog over or start on fire while your driving or its sitting in driveway while you sleep? I tried to Lemon Law this last year so I have 70 plus docume
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702744December 3, 2025
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
My 2023 Jeep Grand Cherokee 4xe (VIN [XXX] ) is affected by two separate federal safety recalls involving the high-voltage battery: Recall 95B / NHTSA 24V-720 and the newly issued Recall 68C / NHTSA 25V-741. Both recalls warn of a potential vehicle fire and instruct owners to stop recharging the battery and to park the vehicle away from structures and other vehicles due to fire risk. These warnings appear directly in the recall notices I received. Recall 95B / NHTSA 24V-720 states that the battery pack may contain cells susceptible to separator damage which, combined with internal cell interactions, may lead to a vehicle fire. Owners are advised not to recharge and to park away from structures. Recall 68C / NHTSA 25V-741 states that under normal vehicle operation, the high-voltage battery may become damaged and lead to a vehicle fire, again instructing owners not to recharge and to park away from structures. These are virtually identical safety defects occurring back-to-back in the same high-voltage battery system. The 68C recall states explicitly that no remedy is currently available and there is no ETA, leaving me with a vehicle that cannot safely be parked at my home, charged, or operated as intended. I am now unable to use the hybrid/electric functionality at all, despite paying a premium for a plug-in hybrid vehicle. I am forced to operate the vehicle only in degraded gasoline mode with significantly reduced functionality and safety. The ongoing fire risk, inability to recharge, and requirement to park away from cars and buildings create a daily hardship and significant safety concern for my family. This is a serious safety defect affecting the same critical system twice in less than a year, and with no available remedy the vehicle remains unsafe to charge, unsafe to park near structures, and unable to function as advertised. I am requesting NHTSA review due to repeated fire-risk recalls, lack of a repair, and the substantial ongoing safety risk. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702690December 3, 2025
UNKNOWN OR OTHER, VEHICLE SPEED CONTROL, SERVICE BRAKES
I just recently purchased my vehicle through Mears Mazda locally in Lubbock, TX. At first i did not notice how unsafe it drove due to the recalls. The more i drive the vehicle i notice it feels like there is a resistance in braking or slowing down and getting stuck in certain gears when i am going at a lower speed below 20 mph. It causes concern for me if i am driving in a bigger city or in a traffic jam as this could possibly cause a major accident if a malfunction occurs with the vehicle causing me to cause a multiple vehicle collision on a highway or street. I did ask the dealership prior to signing " Are there any issues known with this model type of Jeep or recalls?" They simply stated no. I have told them that since i had just recently signed my paperwork Friday and trading in my prior vehicle would it be possible to reverse everything, he stated no. I do not know the laws in Texas or if there is an alternate route i can go about this due to it being a safety issue. When I've contacted Jeep there is yet a remedy to fix this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702686December 3, 2025
ELECTRICAL SYSTEM
My 2022 Jeep Grand Cherokee has an active safety recall (#68C – 2020–2025 JL & 2022–2026 WL) related to the battery/electrical system. The dealership informed me that Stellantis does not have a repair or remedy available and does not expect parts until at least April 2026, possibly longer. This means the vehicle cannot be repaired, sold, or traded for over a year. I have been without the car since July 2025, since the last recall B273C-00 – Digital Crash, and now this recall, and have incurred rental costs, insurance, and additional car payments due to loss of use. This is a serious safety concern, and the extended delay is causing significant financial hardship. I am requesting NHTSA review the manufacturer’s delay in providing a remedy for this recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702562December 2, 2025
ENGINE
My 2019 Jeep Grand Cherokee (3.6L engine) suffered a sudden and catastrophic engine failure immediately after the dealership misdiagnosed a coolant leak from the oil cooler assembly. The oil cooler on this engine has a well-documented history of cracks, coolant contamination, and sudden oil loss across multiple Jeep model years. On October 25, I reported a coolant leak to the dealership, including a photo of bright pink coolant. The service advisor incorrectly told me it was “oil mixed with coolant,” did not document urgency, and did not involve a technician. I received no warning that this leak was dangerous or likely to cause engine failure. Within about a week, the oil cooler assembly failed, dumping the engine oil, causing smoke, knocking, and complete engine destruction. There was no prior warning from the dealership despite me reporting this issue directly. The dealership later created service notes that inaccurately stated they “informed me of a leak,” which is untrue. I informed them. Their failure to diagnose and communicate the seriousness of this defect directly resulted in my engine being destroyed. This failure mirrors hundreds of other owner reports regarding oil cooler cracks on the 3.6L Pentastar. This appears to be a pattern of premature oil cooler failure with severe safety consequences and no recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702563December 2, 2025
ENGINE, FUEL/PROPULSION SYSTEM
I purchased a used 2024 Jeep Grand Cherokee 4xe (approx. 64,000 miles) from EIDE Chrysler in Waite Park, MN on 9/30/2025. On the initial drive home, a “Service 4WD” warning appeared. Before I could return for the axle repair, a Check Engine Light for the hybrid system also appeared. After purchase, I also began experiencing exhaust fumes entering the cabin, which is a health and fire concern. At the time of sale, the dealership provided two contradictory recall printouts for the only recall they disclosed—one stated a remedy was available and one stated no remedy was available. I was verbally told the recall had been repaired. This was inaccurate. After the sale, I discovered that my vehicle now has two open NHTSA safety recalls, both with no available remedies: • 25V741 – High-voltage battery fire-risk recall (federal stop-sale order applies). • 25V766 – Engine contamination recall that may cause engine damage or failure. These recalls did not exist at the time of purchase, but the dealership never notified me when they were issued. Stellantis only notified me of one recall; I had to discover the second by checking my VIN on NHTSA’s site. The drivetrain warning, hybrid-system fault, and exhaust fumes occurred despite very low mileage after purchase. The vehicle currently has multiple unresolved safety defects, including fire risk and potential engine failure, and cannot be repaired due to lack of available remedies. I have opened a case with Jeep/Stellantis (Case #: 94881053). I am reporting these issues because the combination of drivetrain malfunction, hybrid-system warning, cabin exhaust fumes, and two unrepaired safety recalls poses a significant risk to occupants and other drivers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702546December 2, 2025
ELECTRICAL SYSTEM
The contact owns a 2024 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System). The contact called two local dealers about the recall repair and was advised that the part for the recall repair was not yet available. The contact stated that there was no information of when parts would be available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702516December 2, 2025
ENGINE, ELECTRICAL SYSTEM
The contact owns a 2024 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 25V766000 (Engine) and 25V741000 (Electrical System); however, parts to do the recall repairs were not yet available. The local dealer was contacted, and the dealer confirmed that parts were still unavailable. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702429December 2, 2025
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Vehicle: 2025 Jeep Grand Cherokee 4xe Anniversary Edition Lease Start: April 2025 Mileage: ~5,000 mi This vehicle has now been subject to two major battery-related safety recalls within the first year of lease: A “Stop Propulsion” recall that rendered the vehicle inoperable until a module replacement was performed. The current Recall 68C (battery fire risk) covering 2021-2026 Wrangler and Grand Cherokee 4xe vehicles. According to Jeep and NHTSA, owners are advised to park outdoors and away from structures or other vehicles because the high-voltage battery could catch fire even when parked and turned off. There is no available remedy or timeline for a fix. This has created an ongoing safety risk to me and my family, along with substantial loss of use and financial burden under my lease. I am requesting that NHTSA investigate the scope and timeliness of Jeep/Stellantis’s corrective action and determine whether interim guidance or consumer relief is warranted for vehicles that cannot be safely used or stored.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702427December 2, 2025
ENGINE
The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, the RPM became elevated. The contact drove the vehicle to the shoulder of the road. The contact then turned off the vehicle. No warning lights were illuminated. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The contact stated that after several attempts, the vehicle started. In addition, the contact stated that the failure occurred once while attempting to drive forward from a stop light. The vehicle was taken to the dealer however, the failure was not duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that due to the failure, the vehicle was unsafe to drive. The contact stated that the vehicle was purchased to transport an elderly parent. The contact stated that the failure began one month after the vehicle was purchased, and the vehicle should not have been sold because of the unrepaired recall. In addition, the contact stated that the dealer had declined to schedule an appointment to service the vehicle, and the contact was informed that the parts were not available. The contact received notification of NHTSA Campaign Number: 25V766000 (Engine); however, the parts for the recall repair were unavailable. The manufacturer was not made aware of the failure. The failure mileage was approximately 500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702412December 2, 2025
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
The vehicle has an active safety recall related to a potential high-voltage battery fire. The recall warns that the battery pack may contain damaged cells that could lead to a vehicle fire under certain conditions. The manufacturer instructs owners not to recharge the battery and to park the vehicle away from buildings or other vehicles due to the fire risk. The defect puts my family and others at risk because the vehicle cannot be safely charged, cannot be parked near structures, and may pose a spontaneous fire hazard. This significantly limits the ability to drive or store the vehicle normally. The issue was present before I purchased the vehicle, and the recall was active at that time. The problem has been confirmed by the manufacturer’s recall documentation. I have contacted dealerships and the manufacturer, but no remedy appointment or software update has been provided, and a replacement high-voltage battery has not been scheduled. Warning messages and restrictions were communicated through the official recall notice. There have been no repairs performed, and the safety risk remains unresolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702309December 1, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Wheel speed sensor. Circuit current out of range
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702345December 1, 2025
EQUIPMENT, ENGINE AND ENGINE COOLING
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed with the heater engaged, there was an abnormal burning odor coming from the vehicle. The “Vehicle Temperature” and check engine warning lights were illuminated. The vehicle was taken back to the residence, and a dealer was contacted. The contact stated that the VIN was not included in NHTSA Campaign Number: 15V461000 (Equipment). The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702356December 1, 2025
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
on 11/28/2025, I received recall notice 68C/NHTSA 25V-741, from FCA US LLC. The recall affects my 2024 Jeep Grand Cherokee 4Xe, PIH. The recall states that the vehicle is at risk of catching fire, due to damage that may occur to the high voltage battery, during normal vehicle operation, and that there are no remedies for this condition currently available. In addition, owners are advised to refrain from... 1. Recharging the vehicle 2. Parking near structures 3. Parking near other vehicles Unfortunately, I don't live near an open field, so numbers 2 and 3 are nearly implossible. I contacted the FCE recall hotline today, and was told that someone from their "safe parking and rental car" team would be contacting me. This vehicle is leased through Stellantis motors. I want a simple termination of my lease immediately, so my wife will again be able to drive her car, safely transport our grandson, and park safely in our driveway. Any assistance you can provide would be greatly appreciated. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702280December 1, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS
This vehicle can create a fire. My home is at risk, other cars/structures parked near it, and people who drive the vehicle are at risk of fire. This is the 2nd time we have received notice of fire hazard for this make/model. The dealership is aware of the problems. check engine light stays on and nobody can figure out why. I cannot charge my car, park near anyone/anything, and constant fear of my car setting fire while driving it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702207December 1, 2025
ELECTRICAL SYSTEM
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that the high-voltage battery failed to retain a charge after several days. The vehicle was taken to the dealer, but the cause of the failure could not be determined. The contact was advised not to charge the battery. The dealer informed the contact of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine) that included the VIN; however, the part to do the recall repair was not yet available. The contact had not yet received the recall notifications. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was 7,708.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702198December 1, 2025
FUEL/PROPULSION SYSTEM
Vehicle: 2024 Jeep Grand Cherokee 4xe Limited Issue Type: Fuel System / Fuel Gauge / EVAP / Hybrid Interaction Safety Concern: Incorrect fuel-level indication, fuel overflow, unreliable range estimation Description of the Problem: The vehicle’s fuel gauge and range indicator have become inaccurate and erratic. The gauge showed about 95 miles remaining, then dropped rapidly to a low-fuel warning. At the gas station, the pump shut off at approximately 8 gallons, even though the vehicle indicated low fuel. When I manually resumed fueling, gasoline immediately overflowed from the filler neck. There was no gasoline smell prior to this event. After driving away from the station, the remaining range increased, then decreased again, fluctuating by about ±10 miles. The fuel gauge and range readings continue to be inconsistent and unreliable. These symptoms began recently and are getting worse. The vehicle is currently being operated in Hybrid mode only due to an existing recall advising not to charge the battery. This issue creates a safety risk because: The fuel gauge may not reflect the true fuel level, Overflow during refueling poses a fire hazard, and EVAP or tank-pressurization malfunction may be occurring. Frequency: Problem has occurred on multiple consecutive refueling attempts. Safety Risk: Fuel overflow, inaccurate gauge, possible stalling or running out of fuel unexpectedly. Dealer: Issue reported; diagnosis pending. No modifications have been made to the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702164December 1, 2025
ELECTRICAL SYSTEM, POWER TRAIN
Driving home and car had a sudden loss of power randomly while driving. It would not restart until 5-10 minutes later despite multiple start/stop attempts. On the screen it stated to “plug in to condition battery.” We were in the left lane on a busy road with construction and were almost rear ended multiple times while car was not functional. Have had multiple issues with battery on this 4xe - did recent software update at dealer. I have taken it to dealer previously for battery code (service battery) and they stated they can see code, but unsure of what problem is. No warning lights prior to incident. It sounds like through reviewing on internet this is a common problem with 4xe vehicles and if it hasn’t killed someone yet, it certainly will. We did call 911 for assistance due to the vehicle being disabled in middle of highway, but no official report was made.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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