Jeep Grand Cherokee L Complaints

319 consumer complaints on file.

#11679471August 8, 2025
SERVICE BRAKES, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving on the Belt Parkway towards Coney Island in stop-and-go traffic at approximately 25–35 mph, the vehicle in front slowed and came to a stop. The distance to the vehicle ahead was more than two car lengths. The brake pedal was fully depressed, but the vehicle did not decelerate adequately to come to a complete stop. The driver's record is clear of any car accident All forward collision warning alerts were sounding, but the ABS and automatic emergency braking (AEB) did not activate. There was no tire screech or pulsation from the brakes. The vehicle slowed but continued to move forward, resulting in a low-speed frontal collision. After the collision, the vehicle refused to move until the engine had been turned off for several minutes. Airbags did not deploy. This incident happened on a brand-new vehicle with only 318 miles on the odometer. We immediately contacted Jeep Corporate and opened a safety case. However, the first authorized dealer we visited, as was told by the Jeep advisor at 111 58th St., Brooklyn, NY 11220, refused to inspect the brake, ABS, or AEB systems under warranty, after we said that we have case number from Jeep and we need to read the computer while it still has information about the acident in the memory. Also were refused to provide a written denial, and directed us to a collision center instead, which repairs only the body but doesn't have equipment to read the car's faults. Due to this refusal, Jeep Corporate initially closed our case without resolution or notification; we had to insist on having it reopened, as the issue wasn't investigated. We are aware that Jeep models from 2024–2025 (though not exactly this trim) have had recalls for ABS, brake module, and electronic stability control issues, and these systems share similar or identical computer modules across model lines. Given these known issues and the seriousness of a complete brake system failure on a new vehicle, I believe this warrants immediate investigation by NHTSA.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11679004August 7, 2025
SEATS
The seat randomly inflated beyond capacity and actually pushed the plastic backing of the seat apart . There is no fail safe that prevented this issue from happening it kept inflating. The seat has a massive bulge in it and there are dozens of threads online that show the same issue happened with the vehicle I have. 2022 , 2023 all in common. I purchased a technology package and am waiting on weather this will be covered and its unlikely. They want me to pay $2100 for a repair and stating mileage since I am past the manufacturer warranty. Its a 3 year old vehicle and mileage has nothing to do with our the seat on its own just blowing up and breaking the seat back. I have kids in the back seat and this is bulged and is happening to many people. Unsafe and expensive and I have no recourse at this point. Pictures below describing the issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678995August 7, 2025
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
Randomly, and without warning, the instruments, gauges, and displays will switch into a language I do not speak or understand (Italian). Coinciding with the switch to Italian language, cluster and radio display settings revert back to default settings, auto door locks and paddle shifter becomes inoperative (with no menu to enable), pedestrian emergency brake (peb) lamp or forward collision warning (fcw) lamp turns on with no way to disable, units of measurement including speed, temperature, etc. all change, and many other random settings change as well. ***This is clearly a dangerous situation because of all the functions and gauges that change, and the fact it is difficult if not impossible to recover from this due to the language of the setting menus, and the complexity of discovering and navigating through all these changes. I have taken it to the dealer twice, and they say there is nothing they can do and to wait for a possible software update, but none has come and it has been over a year. When this happens, even if one is able to wade through all the settings menus and change setting back, some items cannot be reset (like the FCA off lamp). According to various Jeep owner forums, some dealers have been able to reset something and temporarily correct the issue, but they charge for this service, and the issue returns randomly again. Here is an example forum discussion, indicating many if not all vehicles are affected: [XXX] Many people on the forum believe this issue did not start until a software update a year or so ago. This is a well known and widespread problem, and there is even a DOT Bulletin on the issue: dot.report Bulletins Because this is dangerous (for settings/gauges/units to no longer be useful while driving), and it occurs randomly, I strongly believe this issue should be a manufacturer recall. I am available for any needs. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678672August 6, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, POWER TRAIN
The contact owns a 2021 Jeep Grand Cherokee L. The contact stated while driving 70 MPH on an interstate and depressing the brake pedal to avoid a crash, the automatic emergency braking system suddenly engaged, and the vehicle experienced a drivetrain failure. The contact was able to pull over to the side of the road. There was no warning light illuminated. The vehicle was towed to the local dealer, where it was diagnosed that the drive shaft, the transfer case, and the drivetrain control module had failed and needed to be replaced. The drive shaft was replaced, but additional repairs were needed. The vehicle was not repaired. The manufacturer was notified of the failure, but the case was closed, and the contact was referred to the dealer for assistance. The failure mileage was approximately 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678598August 5, 2025
FUEL/PROPULSION SYSTEM
Vehicle stalled out on major highway in 2023, 2024 and 2025. In 2023 and 2024 had vehicle towed to dealership and they could not recreate issue. Then in July 2025 vehicle stalled out and would not start again in major highway and towed again to dealership and they said it was fuel pump issue. This is what should have been detected in 2023 and 2024. I can’t trust the dealer they they will actually fix my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678301August 4, 2025
POWER TRAIN
The vehicle has twice gotten stuck in third gear. While driving, as it's shifting from third to fourth, will get stuck in third and clunk, and then rev. The engine light will come on, and it forces you to pull over. The manual shifters do not work either. You have to pull over, shut the car down, and restart. The engine light comes on but no errors are logged, and the engine light clears itself a few restarts later. The first time this happened to me, I was driving with my son and it startled us that the car didn't seem to go but revved high. The most recent time, July 18,2025 I took pictures. My whole family was in the car, and we were driving through a campground with people walking around. I didn't have time to make a decision to pull over. There wasn't anywhere safe to park, so we had to coast bit to find a spot.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678139August 4, 2025
ELECTRICAL SYSTEM, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS
Randomly, and without warning, the instruments, gauges, and displays will switch into a language I do not speak or understand (Italian). Coinciding with the switch to Italian language, cluster and radio display settings revert back to default settings, auto door locks and paddle shifter becomes inoperative (with no menu to enable), pedestrian emergency brake (peb) lamp or forward collision warning (fcw) lamp turns on with no way to disable, units of measurement including speed, temperature, etc. all change, and many other random settings change as well. ***This is clearly a dangerous situation because of all the functions and gauges that change, and the fact it is difficult if not impossible to recover from this due to the language of the setting menus, and the complexity of discovering and navigating through all these changes. I have taken it to the dealer twice, and they say there is nothing they can do and to wait for a possible software update, but none has come and it has been over a year. When this happens, even if one is able to wade through all the settings menus and change setting back, some items cannot be reset (like the FCA off lamp). According to various Jeep owner forums, some dealers have been able to reset something and temporarily correct the issue, but they charge for this service, and the issue returns randomly again. Here is an example forum discussion, indicating many if not all vehicles are affected: [XXX] Many people on the forum believe this issue did not start until a software update a year or so ago. This is a well known and widespread problem, and there is even a DOT Bulletin on the issue: dot.report Bulletins Because this is dangerous (for settings/gauges/units to no longer be useful while driving), and it occurs randomly, I strongly believe this issue should be a manufacturer recall. I am available for any needs. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677004July 29, 2025
SEATS
There were no warning lights, but when I got into car I seen my passenger seat swollen up. Looks like lumbar expanded and is going to pop. Could be dangerous if it explodes to the person sitting in the seat or behind. It just happened out of no where.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676832July 28, 2025
SUSPENSION, WHEELS
This vehicle had a recall for rear tire suspension popping off the vehicle. While my vehicle was parked in my driveway the rear suspension coil popped off the rear of my vehicle as described in the recall. I then took the vehicle to the dealership they first gave me the run around for a couple of days then when they could not explain why the diagnostic test came back as failure for unknown reasons I argued that they had nothing else to relate the issue to as there was no signs of anything else. After days of back and forth they finally agreed to fix it under the recall. Upon receiving the vehicle back they refused to give me any paperwork or reciept for the incident and stated they would email it it to me. I never received anything. Also when I went under the vehicle to check the work done I can see they replaced it with the original type of parts and did not give me updated parts like they claim they did. Again I have no paperwork to show what they did.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676634July 28, 2025
SUSPENSION
The contact owns a 2022 Jeep Grand Cherokee L. The contact stated that while diving at various speeds, there was an abnormally loud screeching sound while turning the steering wheel to the left or the right. The sound was intermittent at first but became a consistent failure over time. The failure also occurred while turning and while driving straight. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the driver’s side front suspension strut was leaking, and the lower control arm ball joints had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675855July 24, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, ELECTRICAL SYSTEM
There are over a half a dozen features, including safety features that simply aren’t working: pedestrian avoidance, automatic braking, paddle shifters, high beam headlights, memory seats moving while driving, system and screens freezing or going blank while driving, Italian randomly being selected as the language, and the units of measure being switched to metric randomly among other things. I've paid the dealership $300 for a software update a year ago and now the same exact issue has happened again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674891July 20, 2025
ENGINE
Was accelerating to pass another vehicle and all of the sudden the the check engine light came on and the engine started shaking as if it were shutting down. I was able to slow down and pull over on the side of the road. Now I am unable to accelerate over about 30 mph without this occurring.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674786July 19, 2025
SUSPENSION
Our rear passenger spring coil flew off while driving down the HWY going 71miles per hr. We didn’t hit anything in road or pit hole, we were just driving and heard a loud pop and felt the back end drop. We immediately pulled over and checked the tires , tires were fine but the rear of our jeep was lower than normal. We were less than an 8th of a mile from an exit so we got off HWY and jacked the car up and the spring was completely missing just a rubber boot remained on passenger side.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674629July 18, 2025
FUEL/PROPULSION SYSTEM
Vehicle claims it is supposed to get a combined 22 mpg. However after having it for over three months now. We have yet to get vehicle to get above 17.5 mpg. most of the time it is at 16 on average. This a 3.6 V6 engine. My former 19 Jepp grand Cherokee with a HEMI 5.7 got an average of 19-20mpg. My driving habits have not changed between both vehicles or destinations. No warning lights or messages, no symptoms other than it does smell like it is running rich at times. I have asked the dealership several times about it, and they have said there is nothing that can be done. I have been also reading where there are quite a few of these same issues that owners of these Jeeps are complaining of the same issues. from 2023-2025. maybe a software update could be done? Vehicle now has 7400 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674502July 18, 2025
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owns a 2023 Jeep Grand Cherokee L. The contact stated that while driving at slow speeds in stop-and-go traffic, the vehicle inadvertently accelerated on its own. As a result, the contact briefly lost control of the vehicle and collided with the rear of the vehicle ahead. The vehicle then continued to accelerate, pushing the other vehicle forward, only coming to a complete stop after the contact was able to shift the gear selector out of the drive position. The air bags did not deploy. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic for diagnosis. The vehicle was not repaired. A police report was filed with no injuries reported. The manufacturer was not notified of the failure. The failure mileage was 15,200.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11673978July 16, 2025
SUSPENSION
The contact owns a 2023 Jeep Grand Cherokee L. The contact stated that after driving the vehicle, the vehicle was parked and there was an abnormal sound coming from the vehicle. Upon investigation, the contact found no fault with the vehicle. The vehicle was taken to the dealer where an unknown rail was cracked. However, no cause for the sound was found. The vehicle was not repaired. The contact stated that on a separate occasion, while the vehicle was parked, an abnormal sound was coming from the vehicle. The contact became aware that the rear passenger’s side strut was on the ground. The vehicle was towed to the dealer. The vehicle was not yet diagnosed or repaired. The contact had received an email about a defect regarding the suspension but was unsure if the vehicle had been repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673895July 16, 2025
SUSPENSION
This car is factory equipped with Continential Cross Contact tires that wear on the inside on all 4 tires, specifically the inner tread lugs caused by the Jeep self adjusting air ride suspension. This a safety hazard from multiple manufacturing defects and suspension problems that affecting traction and handling. Tires are worn to 0 depth on the inside at 15,000 miles and this wear is hidden from the consumer since it is only on the very inside of the tire. The car was in alignment at all times and confirmed with an alignment check at 15,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673713July 15, 2025
FUEL/PROPULSION SYSTEM
[XXX] approx.[XXX], while driving my 2021 Jeep Grand Cherokee on [XXX] the Jeep without any warning sputtered and stopped in the middle of traffic. I could not get the car to keep running, and finally wouldn't start at all. I called the Sarasota Sheriff's Dept who came to the scene and found the situation to be dangerous to my vehicle and others using [XXX] they towed the vehicle to Sarasota Jeep on South 41. Received a call from Jeep on July 14, 2025 they advised me it was the Fuel pump integrated Power module which led to the stalling and eventually preventing the Jeep from starting. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673438July 14, 2025
SUSPENSION, WHEELS
Parked at a red light my rear coil spring popped out of my jeep. Recall was supposedly checked in 6/2023 but it happened on7/2/25. Jeep is saying its past the 2 year warranty
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673124July 13, 2025
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
"Randomly, and without warning, the instruments, gauges, and displays will switch into a language I do not speak or understand (Italian). Coinciding with the switch to Italian language, cluster and radio display settings revert back to default settings, auto door locks and paddle shifter becomes inoperative (with no menu to enable), pedestrian emergency brake (peb) lamp or forward collision warning (fcw) lamp turns on with no way to disable, units of measurement including speed, temperature, etc. all change, and many other random settings change as well. ***This is clearly a dangerous situation because of all the functions and gauges that change, and the fact it is difficult if not impossible to recover from this due to the language of the setting menus, and the complexity of discovering and navigating through all these changes. I have taken it to the dealer twice, and they say there is nothing they can do and to wait for a possible software update, but none has come and it has been over a year. When this happens, even if one is able to wade through all the settings menus and change setting back, some items cannot be reset (like the FCA off lamp). According to various Jeep owner forums, some dealers have been able to reset something and temporarily correct the issue, but they charge for this service, and the issue returns randomly again. Here is an example forum discussion, indicating many if not all vehicles are affected: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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