Jeep Grand Cherokee L Complaints

319 consumer complaints on file.

#11695181October 23, 2025
ENGINE, FORWARD COLLISION AVOIDANCE: WARNINGS, ELECTRICAL SYSTEM
Computer telling vehicle to do a sudden unintended acceleration. Forward collision warning system did not respond. Air bags didn’t deploy. No diagnostics have been done. No warning lamps illuminated on dash. Vehicle currently is at repair shop. While pulling into a parking space at low rate of speed, vehicles engine reved up and vehicle took off, braking system did not respond unable to stop vehicle, hit a parking lot light post .
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11694717October 21, 2025
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
Randomly, and without warning, the instruments, gauges, and displays will switch to Italian along with cluster and radio display settings reverting to default settings, auto door locks and paddle shifter becomes inoperative (with no menu to enable), pedestrian emergency brake (peb) lamp or forward collision warning (fcw) lamp turns on with no way to disable, units of measurement including speed, temperature, etc. change to metric and many other random settings change as well. ***This is clearly a dangerous situation because of all the functions and gauges that change, and the fact it is difficult if not impossible to recover from this due to the language of the setting menus, and the complexity of discovering and navigating through all these changes. The dealer charge me $300 diagnostic fee before resetting the software. Time goes by and it happens again. Dealer says there is nothing they can do and to wait for a software update from Stellantis, but none has come and it has been over a year. When this happens, I can change "some" of the settings back but some items cannot be reset like the FCA off lamp and paddle shifters. Back to the dealer I go for another $300 charge. Here is an example Jeep forum discussion, indicating many if not all vehicles are affected: https://www.jeepgarage.org/threads/forward-collision-warning-off-light-is-stuck-on.250301/#replies From personal experience, all of these issues started several years ago with an over the air software. This is a well known and widespread problem, and there is even a DOT Bulletin on the issue: dot.report Bulletins Because this is dangerous (for settings/gauges/units to no longer be useful while driving), and it occurs randomly, I strongly believe this issue should be a manufacturer recall. I am available for any needs."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694393October 19, 2025
SUSPENSION
Dear Agency I have got big problem. I am writing to request urgent assistance regarding a serious safety issue with my Jeep Grand Cherokee 2021 (WL) L, imported by me (private) from the U.S. market to Poland. I have recently noticed on web recall site about a 4 recall but 2 of them are very serious campaign concerning the replacement and repair of the rear springs and second - control arm nuts. The campaign was not performed earlier in USA. My vehicle is affected by first issue — the right rear spring is dislodging, which has been confirmed by inspection in goverment cars controling station in Poland. I have already contacted two authorized Jeep service centers in Poznan, Poland: Jeep Service Złotniki, Obornicka 4 street [XXX] and Jeep Service, Świętego Michała Street 20 [XXX] , as well as I contacted Jeep Polska Headquarters. [XXX] Unfortunately, all of them informed me that they do not perform the recall repair, despite the fact that this defect poses a serious safety risk while driving. I recived information thad Jeep in USA do not pay for this recall and Jeep Polska do not perform any recall in POLAND for USA Cars. I could not imagine what it is possible. My car is dangerous for me and my family. I tried to contact Jeep Headquaters in USA without succes :( There are no email to contact recall office, only phonecall and I could not proceed it by my Polish phone number :( My vehicle details: VIN: [XXX] I kindly ask for your help in resolving this issue and ensuring that the recall repair can be performed. Please advise how I can proceed and where I can have this safety recall completed. Thank you very much for your attention and support. Best regards, [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694387October 19, 2025
UNKNOWN OR OTHER
I think it is the lumbar support bag in the driver's seat. It has blown up and blown up and will not deflate, to the point it is SO uncomfortable to drive and the seat back has POPPED completely open. I have pictures. I have read in some online forums other Jeep owners with this scabies l exact model have had issues. Why isn't this a recall? Help! We should not have to bear the burden of the expense of this system malfunction. How we pool together to get this considered a recall that Jeep must repair?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693455October 14, 2025
SEATS
The driver side seat bolster inflates and deflates randomly while you are driving. Usually on the left side of the seat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693418October 14, 2025
SERVICE BRAKES, AIR:ANTILOCK
The contact owns a 2023 Jeep Grand Cherokee L. The contact stated that while driving at 60 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. In addition, a burnt odor was emitting from the interior of the vehicle. No warning lights were illuminated. The contact was able to pull to the side of the vehicle. Upon inspection, the contact noticed flames were emitting from the brake caliper assembly, and the brake rotor was red on the front passenger-side tire. The contact used a giant water bottle to extinguish the flames. The contact, her mother, and her daughter were not injured. The insurance company was contacted, and the contact requested a tow truck. However, the contact called roadside assistance. The driver, from roadside assistance, disconnected an unknown wire from the brake caliper. When the vehicle was restarted, the parking brake lever was engaged but failed to function as intended, and the ABS warning light was illuminated. The contact was able to drive very slowly and took the vehicle to a family member's residence. The contact noticed that smoke was emitting from the front driver-side tire. The contact took the vehicle to Pep Boys, where it was diagnosed that the front brake calipers failed. However, the mechanic refused to repair the vehicle. The contact called the insurance company to have the vehicle towed to the dealer, where it was diagnosed that the power brake booster was faulty, the vehicle had no brakes, the hydraulic control unit failed to build pressure, and an unknown internal leak was found. And the hydraulic brake system had a leak; the left front wheel had caught on fire, which caused damage to the left front brake caliper, the rotor pads, and the brake hose, and the rear rotors were glazed. The contact was informed that the brake booster, ABS module, brake caliper, brake line, gaskets, front brake pads, front rotors, rear brake pads, rear rotors, and adapter plate needed to be replaced. The DTC codes the diagnostic showed were C0050-00, which i
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11693015October 13, 2025
UNKNOWN OR OTHER
A software error has caused the rearview image not to display when it is placed in reverse. This may cause harm to both driver and passenger in the vehicle due to an accident. Not being able to see in reverse can cause the driver to hit someone and or something without knowledge.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11692202October 8, 2025
ELECTRICAL SYSTEM, STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
The contact owns a 2023 Jeep Grand Cherokee L. The contact stated that while driving at an undisclosed speed, the infotainment display was frequently powering off and on and failed to display pertinent vehicle safety information; however, the vehicle returned to normal functionality, and the contact continued driving to the destination. Upon the return trip to the residence and loading groceries into the rear of the vehicle, the liftgate started to close independently. The contact made several attempts to trigger the liftgate proximity sensor and pinch protection system to prevent the liftgate from closing; however, the vehicle failed to detect the presence of a person, and the liftgate continued to close. In response, the contact jumped into the rear of the vehicle to escape possible injury from the liftgate closing prematurely. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 59,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691640October 6, 2025
ELECTRICAL SYSTEM
My 2023 Jeep Grand Cherokee L and intermittent starting issue. The vehicle would not recognize the key at times. After a while I was unable to start the vehicle without having the fob touching. Last week the vehicle you start and the shutoff when I tried to drive away. I resorted to using the auto start and manipulate the vehicle start that way. A vehicle randomly shutting off when attempting to drive put myself and others at risk. I took the vehicle to the dealership and it was diagnosed that my Radio Frequency Hub module would need to be replaced. The part was replaced and programed resulting in the issue being revolved however the dealership failed connect both keys to the new RFH unit. After some reached I saw that the 2022 Jeeps had a recall for the same component: Customer Satisfaction Notification Z23 Radio Frequency Hub Module. unable to upload invoice at this time but can provide via email upon request
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691587October 6, 2025
ENGINE
The contact owns a 2022 Jeep Grand Cherokee L. The contact stated that while his wife was driving approximately 55 MPH, the check engine warning light started flashing. The engine was misfiring, and the vehicle lost motive power. The vehicle was taken to the local dealer, where it was diagnosed with a misfire in cylinder #5; and two cam shafts were replaced. The contact stated that the metal cam shafts were worn. The dealer expressed that the metal used in manufacturing the cam shafts was too soft. The vehicle was repaired, but the failure recurred. After reversing from the driveway, the check engine warning light illuminated and started flashing. The vehicle lost motive power and stalled. The contact was able to pull over in the driveway. The vehicle failed to move. The manufacturer was not contacted. The failure mileage was approximately 95,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691573October 6, 2025
ELECTRICAL SYSTEM, SEATS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On multiple occasions, vehicle screen just go blank, backup camera won’t work, do locks do not work, and forward collision detection not working for a year now after last forced over the air update for Uconnect system. Car has been to dealer multiple times and still no fix for it. Also 4wd system not working properly and vehicle pulls to side even tho alignment is set to factory specs. Also the driver seat module melted and dealer can’t figure out why and wasn’t covered under any type of warrenty
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691462October 5, 2025
ELECTRICAL SYSTEM, STEERING
There is a module that needs some sort of update I have power but my steering completely went out. All the lights in my dash came on, and my odometer started blinking. Ive read that newer models the 2023 edition also has this problem and has an open recall right now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691380October 4, 2025
VISIBILITY/WIPER
Driver side windshield does not de fog when setting the controls to defrost
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11690296September 29, 2025
SUSPENSION, STEERING
The contact owned a 2023 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 23V413000 (SUSPENSION) and 24V132000 (SUSPENSION, STEERING). The contact's wife stated that while driving 35 MPH, the vehicle wobbled, and an abnormal sound was coming from underneath the vehicle. The contact's wife was able to pull to the side of the road. It is unknown if any warning lights were illuminated. After a visual inspection, the contact's wife became aware that the control arm had detached, and the coil spring was on the ground. The vehicle was towed to the residence. The vehicle was then towed to the dealer, where it was confirmed that the control arm and coil spring had detached from the vehicle. However, the dealer refused to perform the recall repairs, stating that since the contact's wife had struck an unknown object on the road, the recalls were voided. The contact stated that his wife had not struck an object while driving. The vehicle was taken to Jim Glover Dodge Chrysler, who refused to perform the recall repairs, that the vehicle had collided with an unknown object on the road and voided the recall repairs. The insurance company was notified and towed the vehicle to an auto body shop. The vehicle remained at the body shop unrepaired. The manufacturer was not notified of the failure. The failure mileage was 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11689645September 25, 2025
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The car randomly stopped while I was going 50 MPH ON THE HIGHWAY. The car then would not allow me to move off of the high way or put the care in neutral. The car just stopped while merging on to the highway at 50 mph. It’s unsafe for myself and others The dealer has not been able to reproduce the issue but they see a code they’ve never seen before. The car is currently being inspected by the dealer. There was no warning before the incident .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11689078September 23, 2025
SUSPENSION
The contact owns a 2023 Jeep Grand Cherokee L. The contact stated that while parking the vehicle after driving approximately 5 - 10 minutes at approximately 45 MPH, the rear coil spring on the passenger’s side of the vehicle detached, causing the vehicle to lower. The vehicle was towed to the dealer, who diagnosed that the rear coil spring had failed and needed to be replaced. The dealer also determined that the rear coil spring on the driver's side was detaching and needed to be replaced. The contact found information on NHTSA Campaign Number: 23V413000 (Suspension), which mentioned the same failure experience; however, the dealer confirmed that the VIN was not included in the recall. The vehicle was being repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688770September 21, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Updates to the case#11679471. Since my initial report, Jeep arranged for an independent technician to retrieve and review the Event Data Recorder (EDR) from our vehicle. While Jeep has not shared the expert’s conclusions with us, we obtained a copy of the raw EDR data file from the same tech (attached). Based on the EDR data: 1. The brake pedal was fully applied approximately 0.4 seconds before impact and remained depressed. 2. The vehicle’s deceleration was only ~0.5 g, significantly below the expected ~0.8–1.0 g for dry asphalt conditions. 3. The ABS did not engage, indicating that hydraulic brake pressure was not reaching the level required to approach wheel lock. 4. The Automatic Emergency Braking (AEB) system was “On” but did not engage. 4. The Advanced Brake Assist (ABA) activated only ~0.3 seconds before impact, too late to reduce the stopping distance. 5. No DTC (diagnostic trouble codes) were recorded at the time of the event. These EDR findings indicate that the driver executed proper emergency braking, but the brake-by-wire system did not deliver sufficient hydraulic pressure to achieve normal deceleration. This may suggest a potential electronic or hydraulic brake system defect. The vehicle remains undrivable, and we have been declined by two separate Jeep dealerships to obtain an effective inspection or repair. Given the direct connection to FMVSS 105 (Hydraulic and Electric Brake Systems) requirements for service brake performance, we respectfully request that NHTSA treat this case as an urgent safety concern.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11688663September 20, 2025
ELECTRICAL SYSTEM, SEATS, UNKNOWN OR OTHER
Passenger lumbar support bladder bags blow up in their own causing seat leather to stretch and seat back to pop off. Took to dealership, the whole fuse and/or electrical panel related to passenger seat controls is faulty. This is the second time this has happened to my jeep.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688416September 19, 2025
VISIBILITY/WIPER
Was driving in normal weather conditions, no rain, no hail, no snow, no inclement weather whatsoever. During daylight hours, plenty of visibility. Was driving with no other vehicles around and my windshield cracked. Nothing hit it, no spider webbing, no point of impact. It made a loud cracking sound. The crack is roughly 80% of the with of my windshield. From setting behind the driver's seat, the crack starts around the steering wheel, goes up about midway, goes over to the passenger side and then goes up towards the roof. The crack makes a large N shape. The main horizontal of the crack is about center of the windshield. Had the vehicle less than two months at the time of the cracking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11686986September 12, 2025
UNKNOWN OR OTHER
The backup camera screen shows a blue screen when the gear is placed in reverse. It is difficult to see pedestrians, or other objects not viewable on the rearview mirror. This has occurred on numerous occasions. I contacted the manufacturer and the manufacturer told me to contact the dealership. I contacted the dealership and took a day off work to bring the vehicle to the dealership, but I was told that they couldn't fix the issue because they did not have a loaner vehicle available. I believe this is a safety issue causing me to backup into someone without my knowledge.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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