Jeep Grand Cherokee L Complaints

319 consumer complaints on file.

#11759858August 26, 2026
SERVICE BRAKES, POWER TRAIN, ENGINE
While driving 45mph along a straight, open highway my vehicle suddenly shifted itself to park and stopped itself abruptly. I was then unable to shift the car out of park or move the brake or gas pedal or turn off the vehicle. This lasted for approximately 15 minutes and the car would not let me open the doors. All the dashboard lights were illuminated and my driver display screen stated if I took my foot off the brake the car would reverse. Eventually after 15 minutes of trying to shift and turn off the car it did shut off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11759807August 26, 2026
STEERING, SUSPENSION
The steering started to feel intermittently difficult and then would release. It has been looked at by 2 mechanics and they report that it appears to be a structural failure of the front strut. The strut tower has separated from the body, the adhesive has failed, the rivets have broken loose, and the movement is causing the strut tower to contact the steering shaft resulting in intermittent binding of the steering. All involved believe this is a serious safety defect and a manufacturing issue. Because the car is out of warranty Jeep is denying any reasonability. There have been no accidents with this vehicle and no inciting event.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11759663August 26, 2026
ELECTRICAL SYSTEM
Upon starting my vehicle, my dashboard began flashing errors. All the indicator lights were lighted up (power steering, engine, collision detection, traction). The mileage began blinking on and off. Both of the light indicators on my side windows (for blindspot detection) were continuously illuminated even though I was parked and no vehicles were next to me. The error messages that were flashing on my dashboard were: Service Electronic Stability Control, Service Power Steering, Active Lane Management Limited, and Blind Spot Alert Unavailable. I have pictures of all of this. Additionally, when I put the vehicle into reverse, another error message displayed but I didn't get a picture of this message. When I drove the vehicle down the road (less than half a mile), it sounded louder as if I was revving the engine but I was not. I pulled off to the side, turned my vehicle off and then back on again, but the same error messages and lights continued to happen. I am being told by the dealership that I am responsible for this electrical issue because my vehicle is out was warranty. This is a leased vehicle and there is 43k miles on my vehicle. I have kept up with all maintenance and shouldn't be responsible for the cost of fixing this issue because it's leased and not my fault. The manufacturer should be responsible for fixing issues with their vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11759235August 24, 2026
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
The contact owns a 2023 Jeep Grand Cherokee L. The contact stated that while driving 20 MPH, the headlight high beams failed to automatically activate as designed. The vehicle was taken to a local dealer where it was diagnosed, and the contact was informed that the automatic high/low beam activation system was inoperable. However, the vehicle was not repaired because the dealer was unable to repair the vehicle. The contact referenced NHTSA Campaign Number: 24V130000 (EXTERIOR LIGHTING, ELECTRICAL SYSTEM). The manufacturer was notified of the failure. The failure mileage was 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11759108August 24, 2026
ENGINE
The contact owns a 2025 Jeep Grand Cherokee L. The contact stated that while driving 60 MPH, the vehicle suddenly shut off. The contact was able to immediately restart the vehicle and continued driving. There were no warning lights illuminated. The vehicle was taken to the dealer and DTC: P032S was retrieved (insufficient torque produced by the engine). The dealer was unable to repair the vehicle because the failure could not be duplicated. The vehicle was not repaired. The manufacturer was informed of the failure and opened a case. The failure mileage was approximately 19,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11758662August 21, 2026
SUSPENSION
Rear passenger side coil spring fell out. Vehicle was previously inspected and deemed not affected by the known coil spring recall by a CDJR service department. More recently deemed not included in the investigation looking into later ongoing issues. Currently the vehicle is in the possession of this service department awaiting parts and the Dealership is correcting or repairing via an extended warranty, also I will be paying my deductible with the warranty to complete the work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11758431August 21, 2026
EXTERIOR LIGHTING
I purchased a brand‑new 2026 Jeep in June 2026. Shortly after taking ownership, I began experiencing significant condensation and visible water buildup inside the tail lights. This is not minor moisture — there is standing water and heavy fogging that I have documented with clear, detailed photos. Despite providing this evidence, the dealership refuses to replace the tail lights, stating they “cannot duplicate the issue.” The water intrusion is recurring, and I have multiple documented instances showing the defect. Their refusal to address the problem leaves me with a vehicle that may have compromised lighting performance, electrical risk, and reduced rear‑visibility safety, especially during braking or nighttime driving. This is a new 2026 vehicle with a clear manufacturing defect that should be covered under warranty. Water intrusion in lighting assemblies is a known safety hazard, and the dealer’s refusal to repair or replace the defective components puts me at risk. I am requesting NHTSA review this issue, as it appears to be a defect affecting the safety and reliability of the vehicle’s lighting system. Thank You
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11758133August 20, 2026
UNKNOWN OR OTHER
The hood will pop open while driving. There is a safety catch so it won't open all the way but it urges you to get off the road. This has happened 3 times to me already. The last time was 8/4/26.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11758105August 19, 2026
SERVICE BRAKES
We were accelerating from a stop light and reached about 50 mph when the brakes activated and large red letters saying “BRAKE” were displayed on the drivers dash screen and an alarm sounded. The vehicle slowed rapidly and suddenly. Fortunately we were around no other traffic so there was no collision. There were no impediments on the roadway which might have reasonably caused the brakes to activate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11757919August 19, 2026
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
I am reporting recurring safety-related shifting and vehicle gear/park-state concerns involving my 2025 Jeep Grand Cherokee L Summit Reserve. On multiple occasions, the vehicle has failed to transition properly from Reverse into Drive. I reported this Reverse-to-Drive issue to the manufacturer before later becoming aware of diagnostic information that I believed could potentially relate to the behavior. I am not a mechanic and do not know the underlying cause. On July 5, 2026, while my infant was in the vehicle, I placed the vehicle in Park and it displayed a “Park Not Engaged” warning despite being in Park. Warning sounds occurred and the vehicle automatically engaged the parking brake. This caused me serious concern about whether the vehicle was reliably recognizing its selected gear/park state. I immediately reported the incident to the manufacturer and was instructed to bring the vehicle to an authorized dealership. I complied. The vehicle was at the dealership from July 8 through July 27, 2026. During that repair visit, the dealer documented that FCA/WiTECH diagnostic systems were unavailable and that the vehicle could not be properly scanned. The vehicle was ultimately returned to me without the reported concerns being resolved. The vehicle has accumulated approximately 22 days out of service during its repair history. The manufacturer and authorized dealership have been made aware of my concerns and the vehicle has been available for inspection and diagnosis. I remain concerned about the recurring Reverse-to-Drive behavior and the July 5 Park Not Engaged event because unexpected or unreliable gear/park-state behavior could create a risk of unintended vehicle movement or an inability to reliably control the vehicle as expected. The underlying failed component or cause is UNKNOWN. I am submitting this complaint so these incidents are documented and can be evaluated by NHTSA for a potential safety-related defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11757415August 17, 2026
SUSPENSION
The contact owns a 2023 Jeep Grand Cherokee L. The contact stated that while the vehicle was parked in the driveway, there was an abnormally loud metallic sound coming from the vehicle. Upon inspection, the contact discovered a spring sticking out of the middle of the rear end of the vehicle. The contact stated that there was a QR code attached to the coil spring with the part information. Upon further investigation, the contact discovered that the vehicle was serviced previously for the failure under NHTSA Campaign Number: 23V413000 (Suspension). The vehicle was then towed to the dealer, and the contact was informed that the vehicle would be covered under NHTSA Campaign Number: 26V051000 (Suspension); however, the contact later received a call that the vehicle was not covered under the recall. The manufacturer was not notified of the failure. The vehicle was not repaired and remained with the dealer. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11757400August 17, 2026
SUSPENSION
The contact owns a 2023 Jeep Grand Cherokee L. The contact was informed by his daughter that the rear passenger’s side of the vehicle was low, and the ride height of the vehicle was not normal. The contact inspected under the vehicle and discovered that the rear passenger’s side suspension coil spring had detached from the vehicle. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The contact was informed that the vehicle was previously repaired under NHTSA Campaign Number: 26V051000 (SUSPENSION). No further information was available. The failure mileage was 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11757106August 15, 2026
SEATS
Passenger seat lumbar air bag randomly over inflates and doesn't deflate to the point where the seat in not usable. This caused pieces in the rear of the passenger seat to bow out and push the plastic cover off, touching rear seat which holds a car seat for a 2 year old. This puts the passenger and rear seat passenger at risk along with possibly all passengers. This has been brought to a Jeep dealership and they left it inflated for now. They gave an invoice for 2 parts, the module and back cover. I was told it shouldn't inflate more and when I asked, was told it probably won't explode but I may want to move the car seat over.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11757008August 14, 2026
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: ASSIST
A vehicle was purchased at McLarty Daniel Chrysler Bentonville, AR. The sales department had a third party install a non-oem windshield. Dealer attempted repairs, but the records show discrepancies of statements and record. The dealer ignored the instructions to recalibrate the windshield, though the receipt stated “elevated risk of collision” if not calibrated. The owner had on going issues that service should have connected to the windshield and calibration. The windshield of this vehicle has immense safety features that were ignored. The liability to willfully hand over the keys of a known unsafe vehicle is high. The dealership sent a repair request to warranty, only to be denied for “faulty or negligent install” then the service department said “long story short sales will cover the repair” after requesting formal warranty communications did the owner become aware on 7/30/26 and start the process of correction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11756984August 14, 2026
AIR BAGS
The contact owns a 2021 Jeep Grand Cherokee L. The contact stated that while driving 30 MPH, all the air bags inside the vehicle except the steering wheel air bag, inadvertently deployed, without the vehicle being involved in a crash. After the air bags deployment, the seat belts were no longer operating normally. There was no air bags warning light illuminated before the failure. The contact sustained neck and back injuries, and medical attention was needed. There was no Police report filed. The vehicle was taken to the residence. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 84,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11756863August 13, 2026
ENGINE, UNKNOWN OR OTHER
Vehicle: 2026 Jeep Grand Cherokee L Limited Location: [XXX] Safety Issue Description: When using the remote auto‑start with the key fob, the engine starts briefly and then shuts off. When the vehicle is manually started, the check‑engine light immediately illuminates and begins flashing, and the vehicle jerks violently even while in park. The flashing check‑engine light indicates an active engine misfire, which poses a significant safety risk due to potential engine stalling, sudden loss of power, and potential catalytic‑converter damage. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11756647August 13, 2026
POWER TRAIN, ENGINE
Vehicle is very jerky while transmission is downshifting. With no pressure applied to gas pedal vehicle lurches forward on own forcing me to step on brakes to correct lunging forward. At parking lot speeds and while in reverse vehicle is very sluggish and feels like stalling will occur if pressure is not applied to gas pedal. Vehicle is also sluggish and does not respond right away while entering highway , there is a delay with acceleration , this also could cause an accident as the vehicle is not speeding up correctly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11756158August 11, 2026
SUSPENSION
The contact owns a 2023 Jeep Grand Cherokee L. While the contact’s husband was driving 70 MPH, there was an abnormally loud sound coming from the rear of the vehicle, and an unknown metal object detached and flew off the vehicle into the traffic behind the vehicle. The vehicle was pulled over and inspected, but there were no signs of the failure. The vehicle was towed to an independent mechanic, who diagnosed the vehicle and determined that the suspension coil had dislodged and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11756029August 10, 2026
ENGINE, POWER TRAIN
The car started having engine issues. Car wouldn’t start. Had it towed to the dealership which replaced the engine after the dealership had it for a month. Then one week after the the engine was replaced the vehicle was having issues again. Replaced PCM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11755645August 8, 2026
ENGINE, FUEL/PROPULSION SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I am reporting a serious safety concern with my 2026 Jeep Grand Cherokee L. On multiple occasions, while driving and needing to slow down quickly behind another vehicle, the vehicle has emitted an audible warning, the engine has shut off while the vehicle was still moving, and the "D" drive indicator began flashing. When this occurs, the vehicle loses propulsion and I am only able to coast to a stop. I then have to place the vehicle in Park and restart the engine before the transmission will operate normally again. This has happened more than once and appears to occur during firm or rapid braking/deceleration. The braking was not an emergency stop or collision. The vehicle simply required quicker-than-normal deceleration due to traffic ahead. I am concerned that this could occur at highway speeds or in heavy traffic and create a serious risk of a rear-end collision or other crash because the vehicle unexpectedly loses engine power and propulsion while still in motion. The vehicle is very new. I am requesting that NHTSA investigate whether this is a powertrain, transmission, engine-control, braking-system, or software-related safety defect affecting the 2026 Jeep Grand Cherokee L.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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