Jeep Compass Complaints

4,014 consumer complaints on file.

#10683446February 14, 2015
TIRES
WE PURCHASED 4 GOODYEAR WRANGLE TIRES IN 2012 AND EXPERIENCED 2 BLOW OUTS AND HAVING ISSUES WITH ANOTHER. WE CONTACTED GOODYEAR AND THEY RESPONDED WITH WARRANTY INFORMATION. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10682899February 12, 2015
SERVICE BRAKES, TIRES, SUSPENSION
MY VEHICLE, HAS A ROUGH RIDE, TRACTION LIGHT FLASHES OFTEN. I HAD SEVERAL REPAIRS DONE ON MY FRONT IN JUNE 2014, (UPPER,LOWER CONTROL ARMS, LEFT AND RIGHT SIDES, ROTORS ,BRAKES AND TIRES ARE ALWAYS NEEDED). ON FEBRUARY 2,2015 MY LEFT FRONT BALL JOINTS AND CONTROL ARMS BROKE AND MY WHEEL BROKE OFF, I AM CURRENTLY IN NEED OF MORE CONTROL ARM AND STRUT REPAIR ON MY RIGHT SIDE AGAIN! MY VEHICLE CLUMPS AND HAS A ROUGH RIDE, I AM IN CONSTANT FEAR DRIVING THIS VEHICLE,BECAUSE OF THE CONSTANT ISSUES WITH MY FRONT END, EVEN AFTER ITS REPAIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680053January 30, 2015
VEHICLE SPEED CONTROL, STRUCTURE:BODY
3RD TIMES A CHARM 2014 JEEP COMPASS THE FIRST TIME IT HAPPENED TO ME IN JULY OR AUG (4 MONTHS AFTER I GOT THE CAR) AND I THOUGHT IT WAS MY FAULT, WHILE PARKING AND HITTING THE BRAKE MY CAR ACCELERATED OUT OF NOWHERE. I THOUGHT I HAD HIT THE ACCELERATOR BY MISTAKE. THANK GOD THERE WAS A CEMENT THING ON THE FLOOR 2ND TIME: MY SISTER AND I AROUND THE HOLIDAYS, WE WERE IN MY JEEP COMPASS, ALSO PARKING AT THE LOCAL MALL THIS IS WHERE I KNEW IT WASN'T ME BUT AGAIN THERE WAS A CEMENT BARRICADE AND PREVENT ANYTHING BAD FROM HAPPENING, SO I THOUGHT IT WAS A FLUKE NOW TODAY AGAIN THIS HAPPENED WHILE PARKING AND STEPPING ON THE BREAK OUT OF NOWHERE MY CAR ACCELERATED THIS TIME NOTHING ON THE FLOOR AND RAN INTO A POST. BAM!! MY CARS HOOD IS ALL MESSED-UP AND SO IS THE BUMPER!! HAS ANYONE ELSE HAD THIS ISSUE WITH THE ACCELERATOR? IDK WHAT TO DO!!!! *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10679418January 28, 2015
FUEL/PROPULSION SYSTEM
AS I WAS DRIVING ON THE INTERSTATE AT 70 MPH AND THE GAS GAUGE SHOWING 1/4 OF A TANK LEFT, THE ENGINE SUDDENLY QUIT. IT WOULD RESTART. AFTER PUTTING SOME GAS IN IT STARTED IMMEDIATELY. SINCE THEN, AND BEFORE, I HAVE LET THE LEVEL RUN DOWN WELL BELOW A 1/4 OF A TANK WITH NO INCIDENT. MY CAR IS OUT OF WARRANTY, BUT I CALLED JEEP BECAUSE THIS SCENARIO IS EXACTLY WHAT WAS DESCRIBED IN THE RECALL NOTICE I RECEIVED A YEAR OR SO AGO, WHICH SAID THAT AT HIGH SUSTAINED SPEED A FUEL INTAKE HOSE IN THE GAS TANK COULD COLLAPSE, RESULTING IN THE ENGINE TURNING OFF SUDDENLY AND A POSSIBLE CATASTROPHIC ACCIDENT. I HAD THE RECALL PROCEDURE COMPLETED BUT I DID NOT TAKE ANY LONG TRIPS UNTIL THE DAY THE INCIDENT OCCURRED. THE JEEP RECALL SPECIALIST TOLD ME TO TAKE THE CAR BACK TO THE DEALER TO HAVE IT CHECKED OUT. THE DEALER TOLD ME IF THEY DIDN'T FIND ANYTHING WRONG IT WOULD COST $99 FOR DIAGNOSTIC TESTS. I ASKED IF THEY WOULD REMOVE THE FUEL TANK TO CHECK THE HOSE AND THEY SAID NO I DID NOT LEAVE THE CAR BECAUSE I DIDN'T THINK THEY WOULD BE ABLE TO FIND THE PROBLEM, OR DUPLICATE IT. I CALLED JEEP AGAIN; THEY CALLED THE DEALER WHILE I WAS ON THE LINE AND ASKED THEM TO LOOK AT THE CAR AGAIN. WHEN I TOOK IT BACK I WAS TOLD THE SAME THING; THAT IF THEY COULDN'T DUPLICATE THE PROBLEM IT WOULD COST ME $99. THEY THEN ADVISED ME TO TRY TO DUPLICATE THE PROBLEM AGAIN, MYSELF, BY DRIVING THE CAR ON THE INTERSTATE UNTIL IT QUIT, AND THEN HAVE IT TOWED TO THE NEAREST DEALER. I COULDN'T BELIEVE I WAS HEARING THAT SO I CALLED THE JEEP RECALL DEPARTMENT AGAIN, AND AFTER SOME CONFERRING WITH OTHER PEOPLE THERE, THE SPECIALIST TOLD ME THAT YES, THIS IS WHAT I NEEDED TO DO; DRIVE THE CAR UNTIL IT QUITS. WHAT I FIND REALLY INTERESTING ABOUT THIS IS THAT JEEP INITIALLY WAS CONCERNED ABOUT THE POSSIBILITY OF A CATASTROPHIC ACCIDENT, BUT NOW THAT DOESN'T SEEM TO BE A CONCERN. ANY ADVICE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679278January 27, 2015
STEERING
WHEN STARTING THE VEHICLE THERE IS A CLUNK COMING FROM THE RIGHT FRONT OF THE ENGINE COMPARTMENT. WHEN DRIVING THERE IS A DRAG OR FRICTION WHEN TURNING LEFT WITH A SLIGHT VIBRATION. WHEN TURNING THE ENGINE OFF THERE IS A SERIES OF 3 ELECTRONIC CLICKS FROM THE RIGHT FRONT OF THE ENGINE COMPARTMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672430January 14, 2015
STEERING, SUSPENSION
TL* THE CONTACT OWNS A 2010 JEEP COMPASS. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE SHOOK VIOLENTLY. THE VEHICLE WAS TOWED TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE TIE ROD END, THE BOOSTER, AND STRUTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671590January 10, 2015
STEERING, WHEELS
I WAS DRIVING ON MY WAY HOME FROM WORK. IT WAS SNOWING ICE. I HAVE LIVED IN COLORADO MY WHOLE LIFE AND BEEN DRIVING IN THE SNOW SINCE I WAS 16. MY CAR WAS BRAND NEW WHEN I HAD RECEIVED IT AND THERE WAS NO WEAR AND TEAR ON THE CAR. IT HAD TAKEN ME ABOUT TWICE AS LONG TO DRIVE HOME BECAUSE I HAD BEEN DRIVING SO SLOW. ONCE I HAD ENTERED MY NEIGHBORHOOD, I TOOK A TURN, THEN ANOTHER IMMEDIATE TURN GOING ABOUT 3 MILES PER HOUR DUE TO ROAD CONDITIONS. MY TURN WAS SLOW AND WIDE AND I HIT A PATCH OF BLACK ICE AND BEGAN TO GLIDE TO THE OPPOSITE SIDE OF THE ROAD, ABOUT 15 FEET BUMPING INTO THE CURB. MY ENTIRE FRONT DRIVER-SIDE AXEL HAD COMPLETELY SNAPPED AND MY REAR AXEL HAD BENT. BOTH TIRES WERE COMPLETELY INTACT AND THE WHEELS WERE NOT EFFECTED AS WELL. THE FRONT DRIVER SIDE HAD BASICALLY BEEN COMPLETE SNAPPED AND TORN OUT OF THE SOCKET. IT IS UNACCEPTABLE FOR THIS EQUIPMENT TO COLLAPSE AND FAIL AT SUCH A LOW SPEED IMPACT. I HAD ALSO BEEN DENIED AND INSPECTION FROM THE SERVICE MANAGER AT THE DEALERSHIP THAT I HAD BOUGHT IT FROM AND HAD IT TOWED TO. THEY HAD ALSO NEGLECTED TO REPORT IT TO THE MANUFACTURER UPON OUR REQUEST, LEAVING ME TO REPORT IT FOR THEM. THE DEALERSHIP THEN THREATENED TO MOVE THE CAR AFTER THE JEEP CORPORATION ORDERED THEM NOT TO. THE JEEP CORPORATION HAD ALSO STATED THAT THEY WOULD INSPECT THE VEHICLE AS SOON AS THEY COULD, POSSIBLE THIS WEEK OF 01/12/2015. I AM REQUESTING NOTIFICATION IMMEDIATELY. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10669784January 2, 2015
ENGINE, FUEL/PROPULSION SYSTEM
WHILE DRIVING ON I-30 AT 70 MPH, MY JEEP JUST DIED. NO WARNING SIGN OF ANY KIND, JUST COMPLETELY SHUT DOWN, WHICH ALMOST CAUSED SEVERAL WRECKS. I GOT TO THE MEDIAN, WAITED ABOUT 10 MINUTES, IT STARTED AND I DROVE ABOUT 20 MORE MILES, THEN IT HAPPENED AGAIN. THIS HAS BEEN GOING ON FOR ABOUT A MONTH, TOOK IT TO THE LOCAL MECHANIC WHERE IT WAS PUT ON THE COMPUTER, COULDN'T FIND ANYTHING WRONG. I HAD HIM (MECHANIC) KEEP IT TILL IT HAPPENED TO HIM. FINALLY IT DID, TOOK THE FUEL PUMP OFF AND THE PLUG WAS MELTED, AS WELL AS MELTED A HOLE IN THE FUEL PUMP. HE STATED HE IS SURPRISED WE DIDN'T BLOW UP. I PLAN ON TAKING THE BURNED PLUG & PUMP TO THE DODGE HOUSE ON MONDAY, VERY DANGEROUS VEHICLE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668375December 26, 2014
ENGINE
TL* THE CONTACT OWNS A 2007 JEEP COMPASS. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE ENGINE STALLED AND THE ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 111,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668024December 23, 2014
ENGINE, AIR BAGS
TL* THE CONTACT OWNS A 2007 JEEP COMPASS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS A SUDDEN INCREASE IN ENGINE RPMS AND THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED WHEN EITHER THE ACCELERATOR OR BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. IN ADDITION, THE CONTACT MENTIONED THAT THE SIDE AIR BAGS FAILED TO DEPLOY AFTER BEING INVOLVED IN A CRASH. THE CONTACT DID NOT SUSTAIN ANY INJURIES AND A POLICE REPORT WAS NOT FILED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 75,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10659566December 17, 2014
STRUCTURE
2014 JEEP COMPASS. VEHICLE HAS RUST STAINS ON IT AND CUSTOMER FEELS THE REPAIRS SHOULD BE PAID FOR UNDER WARRANTY. *TA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664413December 15, 2014
FUEL/PROPULSION SYSTEM
FUEL HOSE GOING IN TANK WILL NOT ALWAYS TAKE FUEL , SPILLING SOME ON THE GROUND, VERY DANGEROUS IF I DON,T GO IN THE STORE SO THEY CAN PUT FLOOR DRY ON IT, DOES NOT DO IT ALL THE TIME , TOOK THE TANK OFF ONCE BUT DID NOT FIND ANYTHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663719December 11, 2014
POWER TRAIN
CAR LOST POWER GOING ABOUT 50MPH ON 9/15/2014. I HAD CAR TOWED TO A CHRYSLER DEALERSHIP, BOBB AUTO GROUP (11009 WEST 133RD AVENUE, CEDAR LAKE, IN 46303). MECHANICS REPLACED THE CLUTCH KIT (PART# 5062150AE), CYLINDER (5273431AB), AND COVER (PART# 4884904AB). I PICKED UP THE CAR ON 9/19/2014, PAYING $1,284.47 FOR REPAIRS AND PARTS WERE WARRANTED FOR 12,000 MILES OR 2-YEARS. ON 11/17/2014 CAR LOST POWER WHILE DRIVING 40MPH. CALLED BOBB AUTO GROUP TO INFORM THEM AND GET HELP. SINCE I WAS IN CHICAGO THIS TIME THEY ADVISED TO TAKE TO THE NEAREST CHRYSLER/JEEP/DODGE DEALER SO THAT WARRANTY CAN BE HONORED AS IT SOUNDED TO THEM THAT THE PART THEY JUST INSTALLED FAILED. I HAD THE CAR TOWED TO SOUTH CHICAGO DODGE CHRYSLER JEEP RAM (7340 SOUTH WESTERN AVENUE, CHICAGO, IL 60636) FOR SERVICE WORK. ON 11/18/2014 I RECEIVED A CALL FROM MECHANIC AND HE INFORMED ME THAT THE CLUTCH WAS THE ISSUE, HOWEVER, IN THEIR OPINION THE PART FAILED DUE TO "DRIVER ABUSE" AND NOT A PART DEFECT OR INSTALLATION ERROR AND NO WARRANTY WILL BE HONORED. THE ORIGINAL MECHANIC AT BOBB AUTO GROUP DID NOT AGREE WITH THE ASSESSMENT AND EVEN STATED THAT WE COULD NOT HAVE CAUSED THE DAMAGE IN SUCH A SHORT TIME. HE SAID THAT WE SHOULD CALL CHRYSLER LLC AND HAVE THEM REVIEW THE CASE AND FORCE THE DEALER TO DO REPAIRS UNDER WARRANTY. THE AREA MANAGER FOR CHICAGO HAD PICTURES OF THE DAMAGE SENT TO THEM AND THEY NOT ONLY AGREED THAT THE WARRANTY WILL NOT BE HONORED BUT ALSO FLAGGED MY VIN NATIONWIDE TO PREVENT OTHER DEALERS FROM WARRANTY WORK. THROUGH MY OWN RESEARCH, AND SPEAKING TO OTHER MECHANICS THAT WORK FOR OTHER CHRYSLER DEALERS AND OTHERWISE, I HAVE COME TO THE UNDERSTANDING THAT "DRIVER ABUSE" WOULD HAVE BEEN IMPOSSIBLE IN SUCH A SHORT TIME AND ALSO LESS THAN 2K MILES. I FEEL THAT A PART OR VEHICLE DEFECT IS BEING COVERED UP AND/OR REPAIR FRAUD IS OCCURRING AT SOUTH CHICAGO DODGE CHRYSLER JEEP RAM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662690December 7, 2014
SERVICE BRAKES, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
SQUEAKY BRAKES AND ACCELERATION PROBLEMS. WHEN I HAVE A NEED FOR SPEED, THE CAR DOWN SHIFTS AND THEN ACCELERATES IS THE BEST DESCRIPTION I CAN GIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662590December 6, 2014
FUEL SYSTEM, GASOLINE
VEHICLE DOES NOT ACCEPT FUEL EASILY AS PUMP SHUTS DOWN WHILE TRYING TO FILL TANK. INFORMED WILL NEED NEW GAS TANK AT MY EXPENSE AS POSSIBLY FILTER IN TANK IS DEFECTIVE. WITH CURRENT TEMPERATURES BELOW FREEZING MUCH OF THE TIME IT IS POSSIBLE THAT VEHICLE MAY RUN OUT OF FUEL IN A RURAL AREA WITHOUT WARNING. POSSIBILITY OF EXPOSURE TO EXTREMELY LOW TEMPERATURES. I HAVE NEVER HAD TO REPLACE A GAS TANK IN OVER 50 YEARS OF DRIVING MANY DIFFERENT MAKES AND MODELS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734183December 4, 2014
EXTERIOR LIGHTING
WHEN CHANGING BURNED DAYTIME RUNNING BULB I NOTICED THAT THE SOCKET WAS VERY HOT AND BURNED BROWN. AT THE SAME TIME I NOTICED THAT THE FRAME REFLECTOR HAD LOST ITS REFLECTING SURFACE. I CONTROLLED THE OTHER SIDE AND THE SAME HAD HAPPENED TO THE OTHER SIDE FRAME AND SOCKET AND WAS BURNING HOT. I WAS UPSET IF THERE WAS A DANGER OF FIRE. PLEASE NOTE THAT I CANNOT BUT MY ADDRESS THERE BELOW, BECAUSE THE SYSTEM DOES NOT ACCEPT EUROPEAN ADDRESSES AND CANNOT DELETE THE "ALABAMA". HOWEVER I WANT TO REPORT THIS INCIDENT BECAUSE THE CAR IS US MADE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661307November 30, 2014
FUEL/PROPULSION SYSTEM
TRIED TO PUT FUEL IN TANK AND FUEL SPLASHED BACK AND KEPT SHUTTING OFF. TRIED 2 OTHER STATIONS AND SAME RESULT. MY DAUGHTER HAS THE CAR AT COLLEGE. SHE SAID SHE COULD ONLY PUT FUEL IN THE CAR BY CONTINUING TO PUMP VERY SLOW AND TO KEEP TRYING. WITH ANY KIND OF FAST PUMP THE FUEL WOULD SPLASH BACK. VERY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661265November 29, 2014
STRUCTURE:FRAME AND MEMBERS
TL* THE CONTACT OWNS A 2008 JEEP COMPASS. THE CONTACT STATED THAT THE SUB FRAME WAS ENTIRELY RUSTED. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE SUB FRAME NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10658785November 18, 2014
AIR BAGS
DEER RAN INTO PASSENGER FRONT SIDE OF CAR. CAR CAUGHT ON FIRE. AIR BAGS DID NOT DEPLOY. *TR
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#10658967November 18, 2014
AIR BAGS
WAS TRAVELING APPROX. 25 MPH AND WAS UNABLE TO STOP DUE TO SLIPPERY ROAD CONDITIONS AND HIT CAR IN FRONT. AIR BAGS DID NOT DEPLOY. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Compass