Jeep Compass Complaints

4,014 consumer complaints on file.

#10824659February 6, 2016
STEERING
WHILE AT MILOSCH PALACE CHRYSLER JEEP DEALERSHIP IN LAKE ORION I NOTICED THE POWER STEERING RETURN HOSE WAS CONTACTING THE FRONT SUSPENSION SWAY BAR AT STATIONARY CURB CONDITION. THIS IS A DESIGN VIOLATION WHICH I TOLD FCA ABOUT WHEN I WORKED THERE IN 2014. THE ISSUE HAS EXISTED NOW FROM JULY OF 2014 UNTIL NOW. THE HOSE CAN WEAR A HOLE IN IT DUE TO A 2 INCH RUBBING INTERFERENCE WITH SUSPENSION MOVEMENT AND THE VEHICLE WILL LOSE STEERING ASSIST AND POWER STEERING FLUID CAN SPRAY IN THE EXHAUST SYSTEM CAUSING A FIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824657February 6, 2016
STEERING
WHILE LOOKING AT VEHICLES ON THE DEALER LOT I NOTICED THIS VEHICLE HAD THE POWER STEERING PRESSURE HOSE IN CONTACT TO THE DASH PANEL STEEL UPPER CROSS MEMBER. SINCE THE PRESSURE HOSE MOVES WITH THE ENGINE IT CAN WEAR A HOLE IN THE HOSE AND THE VEHICLE WILL LOSE STEERING ASSIST AND SPRAY FLUID ON THE CATALYTIC CONVERTER WHICH WAS CLOSE BY. THIS WAS AN ISSUE I DISCOVERED IN AUGUST OF 2014 WHILE WORKING AT FCA AND I TOLD THE COMPANY THIS ISSUE WAS A DESIGN SAFETY VIOLATION OF FCA OUT STANDARDS. I WAS IGNORED. SOME VEHICLES WHICH HAD NOT BEEN SHIPPED YET WERE KNOWINGLY SHIPPED WITH THIS UNACCEPTABLE HOSE CLEARANCE CONDITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824016February 3, 2016
ELECTRICAL SYSTEM
WHILE DRIVING AT 70 MPH, THE VEHICLE LOST ALL POWER. I WASN'T ABLE TO USE MY HAZARDS OR ANYTHING. I WAS ABLE TO GET TO THE SIDE OF THE ROAD. AFTER A FEW MINUTES, THE VEHICLE COULD BE RESTARTED BUT RAN VERY ROUGH AND HAD TO BE TOWED. THE ELECTRONIC THROTTLE CONTROL LIGHT WAS ON AS WELL AS CHECK ENGINE. MECHANIC SAID NONE OF THE CODES WERE THE CAUSE, THEY WERE ALL THE EFFECT OF THE POWER LOSS. THE MECHANIC FOUND A LOOSE TERMINAL ON THE OEM BATTERY. THE BATTERY WAS REPLACED AND THE ISSUE HAS NOT RECURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823749February 2, 2016
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2007 JEEP COMPASS. THE CONTACT STATED THAT AFTER REFUELING THE VEHICLE AND PULLING OUT OF THE PARKING LOT AT 15 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE RESTARTED. THE FAILURE RECURRED AFTER REFUELING THE VEHICLE. IN ADDITION, THE CONTACT ALSO STATED THAT THERE WAS A FUEL ODOR EMITTING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL CAP NEEDED TO BE REPLACED, THE FUEL INJECTION SYSTEM NEEDED TO BE FLUSHED AND A TUNE UP WAS NEEDED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. ON ANOTHER OCCASION, THE CONTACT STATED THAT THE TRANSMISSION HESITATED TO SHIFT GEARS AND WAS JERKING AS IF IT WAS GOING TO STALL. THE TRANSMISSION WAS REPLACED ON 6/30/13. THE FAILURE RECURRED AND IT WAS DIAGNOSED THAT THE OXYGEN SENSORS AND THE O2 HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN BACK TO THE DEALER ON 1/14/16 WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED AGAIN. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 131,483.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823426February 1, 2016
ENGINE
TL* THE CONTACT OWNS A 2014 JEEP COMPASS. THE CONTACT STATED THAT THE ENGINE STALLED NUMEROUS TIMES, WHILE DRIVING. THE VEHICLE LOST ACCELERATION AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED, WHILE DRIVING AT APPROXIMATELY 30 MPH. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE COMPUTER SOFTWARE WAS REPROGRAMMED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823296January 31, 2016
SUSPENSION
I TOOK MY JEEP COMPASS IN FOR A ROUTINE OIL CHANGE WHEN THE MECHANIC DISCOVERED THAT THE SUBFRAME (CROSS MEMBER AND CONTROL ARM) WHICH SECURED THE ENGINE AND TRANSMISSION WAS COMPLETELY RUSTED THROUGH. THE MECHANIC ASKED ME TO TAKE A LOOK. THE HOLE WAS SO LARGE I COULD PUT MY HAND IN IT AND THE CRACK RAN ALONG THE ENTIRE CROSSMEMBER. HE CAUTIONED ME TO NOT DRIVE IT UNTIL IT WAS REPLACED, SAYING THAT THE ENGINE AND TRANSMISSION COULD FALL OUT AT ANY TIME AND COULD LEAD TO A VERY SERIOUS IF NOT FATAL ACCIDENT. ALSO NOTED WAS PLAY IN THE RIGHT OUTER TIE ROD AND RIGHT LOWER BALL JOINT. MY VEHICLE HAD JUST TURNED THE 100K MILE MARK. I AM THE ORIGINAL OWNER AND HAVE ROUTINE MAINTENANCE PERFORMED. IF I HAD NOT TAKE TO A LOCAL MECHANIC, THIS MAY HAVE NOT BEEN DISCOVERED RESULTING IN SERIOUS CONSEQUENCES. CALLS TO CHRYSLER CUSTOMER SERVICE EVENTUALLY RESULTED IN A REDUCTION IN THE COST OF PARTS (2007 COMPASS WAS RECALLED FOR SAME ISSUE). MY BILL IS STILL OVER $1,000 AND WOULD LIKE CHRYSLER TO COVER THE COST OF LABOR AND PARTS. THE REPLACEMENT PARTS USED WERE FROM THE 2007 RECALL. THIS IS UNSAFE AND SHOULD NOT BE HAPPENING TO A VEHICLE 7.5 YEARS OLD. I WAS TOLD IT WAS BECAUSE SALT IS USED ON THE ROADS. IF THAT'S THE CASE, THEY SHOULD ISSUE A DISCLAIMER OR SAFETY WARNING WHEN SELLING JEEPS IN AREAS THAT HAVE SNOW AND SALT. I AM VERY CONCERNED THAT I HAD BEEN DRIVING FOR MONTHS, IF NOT LONGER, IN A VERY UNSAFE VEHICLE.THE JEEP COMPASS 2007 WAS RECALLED AND CHRYSLER PACIFICA FOR THE EXACT SAME PROBLEMS. APPARENTLY, NOT ENOUGH COMPLAINTS HAVE WARRANTED A 2008 RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822292January 26, 2016
ELECTRICAL SYSTEM
TIPM WENT BAD AND HAD TO REPLACE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822412January 26, 2016
SUSPENSION
THE K FRAME IS RUSTED TO THE POINT THAT THE VEHICLE'S STEERING WHEEL SHAKES WHEN GOING AROUND A CURVE. OUR MECHANIC WAS ABLE TO STABILIZE THIS, BUT STATES THE FRAME IS SO RUSTED THAT HE CAN PUSH A SCREWDRIVER THROUGH WITH VERY LITTLE EFFORT. IT NEEDS REPLACED. WE CONTACTED OUR DEALER, AND WERE TOLD THAT ONLY THE 2007 MODELS ARE COVERED BY A SAFETY RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821776January 22, 2016
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2011 JEEP COMPASS. WHILE THE VEHICLE WAS BEING STATE INSPECTED, THE CONTACT WAS INFORMED THAT THERE WAS EXCESSIVE CORROSION TO THE REAR SUBFRAME OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE INSPECTED. THE CONTACT WAS INFORMED THAT THE ENTIRE SUBFRAME NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821035January 19, 2016
ENGINE
WHENEVER THE GAS TANK IS FILLED UP, UPON DRIVING 1-2 MILES AWAY FROM GAS STATION ON THE HIGHWAY OR ANY ROAD, THE ENGINE SPUTTERS AND STALLS. TODAY THE ENTIRE ENGINE SHUT OFF AND LOCKED UP. LUCKILY I WAS NOT IN HEAVY TRAFFIC AT THE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820603January 16, 2016
FUEL/PROPULSION SYSTEM
EVERY TIME FOR THE LAST 10 FILL UPS THE CAR WILL STALL AND FINALLY QUIT, USUALLY IN TRAFFIC. IT WILL START RIGHT BACK BUT GOING A FEW YARDS IT STARTS STALLING AGAIN. I KEEP IT FROM DIEING COMPLETELY BY PUTTING IT IN NEUTUAL AND GIVING IT GAS LIKE AT A RED LIGHT. ALSO SOMETIMES ITS HARD PUTTING GAS IN NO MATTER HOW MUCH IS IN THE TANK. IT FILLS LIKE ITS FULL EVEN THOUGH IT MAY JUST HAVE A QUARTER TANK, HALF TANK, ETC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820649January 16, 2016
FUEL/PROPULSION SYSTEM
WHEN FILLING THE GAS TANK VIA GAS PUMP AUTO SHUT OFF, THE CAR WILL STALL. THIS HAS HAPPENED THE LAST TWO FILL UPS. THE CAR HAS 92389 MILES ON IT. THE FIRST TIME, IT STALLED AFTER STARTING THEN AGAIN AFTER ENTERING HIGHWAY GOING UP HILL WITH LOADED DUMP TRUCK RIGHT BEHIND ME. HE BARELY MISSED HITTING ME FROM BEHIND. PLUS CAR LOOSES POWER STEERING. 2ND TIME THIS HAPPENED WAS NEXT TANK FILL UP AND STALLED BEFORE LEAVING GAS STATION. AFRAID TO DRIVE AND HAVE PARKED CAR. ROLL OVER VALVE IS NOT WORKING (STUCK OPEN?). IF CAR WAS IN ROLL OVER ACCIDENT, FIRE COULD RESULT FROM SPILLING FUEL. AFRAID WHAT MIGHT HAPPEN IF PULLING ONTO HIGHWAY FROM RAMP AND STALL IN FRONT OF 18 WHEELER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820453January 15, 2016
FUEL/PROPULSION SYSTEM
SHORTLY AFTER REFUELING THE VEHICLE, THE VEHICLE STALLS AND UPON RESTART RUNS ROUGH FOR SHORT TIME. WE HAD ONE INCIDENT WHERE A FUEL LEAK DEVELOPED AFTER REFUELING. THE STALLING ISSUE HAS ALMOST CAUSED MY VEHICLE TO BE STRUCK AND CLEARLY HAS CAUSED A CONTROL ISSUE WHEN THE VEHICLES ENGINE LOSES POWER SHUTS DOWN. THE VEHICLE HAS BEEN CHECKED AND NO CODES WERE TRIGGERED OR STORED. THE MANUFACTURER DOESN'T SEEM INTERESTED IN ADDRESSING MY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819103January 8, 2016
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THIS HAS HAPPENED A FEW TIMES NOW. WAS TOLD BY DEALER THEY HAVE TO BE DRIVING IT WHEN THE PROBLEM OCCURS. TWICE NOW, I LOST ALL ELECTRICAL POWER. NO LIGHTS, NO HAZARDS, NO POWER STEERING. IT IS LIKE I HAVE NO BATTERY AT ALL. EVERYTHING IS DEAD. ONE TIME I WAS PARKED, AND LOST ALL POWER, CAME BACK ON IN A FEW MINUTES. THE SECOND TIME, IT WAS DARK OUT. I HAD JUST MADE A TURN, APROX 100 FEET AFTER, I LOST ALL POWER AGAIN. THIS TIME I WAS IN MOTION, CARS BEHIND ME, I HAD ABSOLUTELY NO LIGHTS. NO HAZARDS. I WASN'T EVEN ABLE TO MAKE IT TO THE SHOULDER, IT HAPPENED SO QUICKLY. LUCKILY IT WAS A TURN AND VEHICLES HADN'T REACHED THE SPEED LIMIT YET. NOT ONLY COULD I HAVE BEEN HIT, BUT THE OTHER VEHICLES BEHIND ME AS WELL. MY CAR WASN'T EASILY NOTICABLE. THE CAR BEHIND ME WAS ABLE TO STOP IN TIME BEFORE REAR ENDING ME, AND TURNED THEIR HAZARDS ON. THE POWER TO MY VEHICLE WAS BACK ON ABOUT TWO MINUTES. PERIODICALLY THE CAR WILL ALSO JUST DIE, AT IDLE OR IN TRAFFIC AT LOW SPEEDS. IT DOESN'T LOSE COMPLETE POWER WHEN THIS HAPPENS THOUGH. IT WILL START AGAIN RIGHT AWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817509January 4, 2016
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2007 JEEP COMPASS. THE CONTACT STATED THAT THE VEHICLE REJECTS FUEL. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817545January 4, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 JEEP COMPASS. THE CONTACT STATED THAT AFTER REFUELING, THE VEHICLE FAILED TO START. THE CONTACT MENTIONED THAT THE VEHICLE WAS RESTARTED AFTER THE BATTERY WAS RECHARGED FROM ANOTHER VEHICLE. IN ADDITION, THE CONTACT STATED THAT THERE WAS AN ABNORMAL NOISE COMING FROM THE VEHICLE. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED A NEW BATTERY. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817465January 3, 2016
FUEL/PROPULSION SYSTEM
STALLS OR HESITATES AFTER FILLING THE TANK. ONCE GAS LEVEL GOES DOWN A LITTLE THE PROBLEM DISAPPEARS. FAULTY VAPOR/LIQUID SEPARATOR VALVE LOCATED AT THE TOP OF THE FUEL TANK. CAR STALLS AND STEERING WHEEL LOCKS UP. STARTS BACK UP WITH NO PROBLEM BUT IS DANGEROUS IF THIS HAPPENS ON HIGHWAY OR IN HEAVY TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10811890December 23, 2015
UNKNOWN OR OTHER
ALL THE WINDOWS HAVE PROBLEMS WORKING, THEY DO NOT GO UP OR DOWN. HAVE HAD THEM WORKED ON. AT THIS TIME 2 WORK SOMETIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10811323December 20, 2015
FUEL/PROPULSION SYSTEM
AFTER THE CAR IS REFUELED, THE ENGINE WILL STALL OUT WHILE IT IS STATIONARY. IT THEN STALLS OUT A SECOND TIME AFTER I DRIVE A LITTLE WHILE I AM STOPPED AT A LIGHT OR STATIONARY. I DO NOTHING SPECIAL WHILE FILLING IT UP BESIDES LETTING THE PUMP STOP IT WHEN IT IS FULL. THIS PROBLEM HAS OCCURRED EVERY TIME AFTER I FILL UP SINCE ABOUT 125,000 MILES. TOOK THE CAR TO THE MECHANIC AND HE SAID HE COULD NOT FIND ANYTHING WRONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809879December 13, 2015
FUEL/PROPULSION SYSTEM
EVERY SINGLE TIME I FILL UP MY GAS TANK TO FULL AND LEAVE THE GAS STATION IT STALLS WHILE DRIVING. IT DOESN'T MATTER WHAT GAS STATION OR GRADE OF GAS, SAME RESULT. VERY DANGEROUS BECAUSE I DRIVE ON THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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