Hyundai Sonata Complaints

17,026 consumer complaints on file.

#11434553September 27, 2021
ENGINE
The contact owns a 2017 HYUNDAI Sonata Plug-In Hybrid. The contact stated while driving approximately 35 MPH, the vehicle started making a loud knocking sound. The contact pulled over and noticed an excessive amount of oil underneath the front of the vehicle. The contact took the vehicle to a certified mechanic who diagnosed that there was a hole in the engine block. The mechanic showed the contact a piece of metal that had fractured from the engine. The contact stated that three days later while driving approximately 25 MPH, the vehicle stalled. The vehicle was towed to the dealer who confirmed that the vehicle was not included in NHTSA Campaign Number: 21V727000 (Engine). The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434560September 27, 2021
ENGINE AND ENGINE COOLING
The contact's granddaughter owns a 2015 Hyundai Sonata. The contact stated that while his granddaughter was driving at an undisclosed speed, the vehicle lost motive power without warning. The vehicle was towed to the dealer and diagnosed with low engine compression. The dealer informed the contact that the failure was not related to NHTSA Campaign Number: 17V226000 (Engine and Engine Cooling). The vehicle was not repaired and remained at the dealer. The contact attempted to inform the manufacturer of the failure on four separate occasions, but a representative informed the contact that they could not hear the contact and disconnected the call. The failure mileage was approximately 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434360September 25, 2021
FUEL/PROPULSION SYSTEM, ENGINE
On August 31st 2021, While driving my 2017 Hyundai Sonata PHEV on interstate 95 the check engine and hybrid system warning lights came on and the car simultaneously lost power for 3-4 seconds, which caused a decrease in speed from 65 to approximately 50 mph. There was a tractor trailer behind me but thankfully it braked to avoid striking my car. The car regained partial power and I was able to drive it home. I took the car to the dealership to have it repaired. The dealer diagnosed a faulty battery management system, and replaced this component after 17 days. On September 25, while driving on a street the car once again lost power for 3-4 seconds, with the check engine and hybrid system lights simultaneously illuminated. There was a recall on my vehicle several years ago to prevent this dangerous problem. I had the car repaired at that time but clearly the problem was not fixed as my car has subsequently lost power on two separate occasions, in a manner that could have easily caused a crash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434158September 24, 2021
UNKNOWN OR OTHER
While being driven, the check in engine light came on. Next the battery light came on followed by the other lights on the dashboards. It then became difficult to accelerate and smoke began to come from under the hood. Then flames were noticed by a man passing and he began to point to the bottom passenger side of the car. The car was pulled over and more flames began. The passengers exited out of the driver side and the car was soon engulfed.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11434197September 24, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM
The contact owns a 2012 Hyundai Sonata. The contact stated that the brake warning light was illuminated. The contact stated that the brake lights were continually illuminated. The contact called the local dealer but, vehicle was not diagnosed or repaired. The contact was concerned about a possible fire. The manufacturer was not notified of the failure. The failure mileage was approximately 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434224September 24, 2021
ENGINE
all of a sudden heard engine knock, engine light came on and entire engine seized as i was pulling over to park because i was concerned for safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434267September 24, 2021
ENGINE
The contact owns a 2017 Hyundai Sonata. The contact stated that over the years upon start of the vehicle; an abnormal clicking noise would emit from the engine as the check engine warning light would illuminate on the instrument panel. Since owning the vehicle, the contact had taken the vehicle to several dealers where she had been given different diagnoses and has had multiple repairs performed on the vehicle; however, the failure would return soon after each repair. The manufacturer was also notified of the failure but offered no assistance. The vehicle had yet to be repaired. The failure mileage was approximately 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434304September 24, 2021
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
The fuel feed line connecting the low pressure fuel pump to the direct injection fuel pump connector has develop a small crack over time due to ambient heat in the engine compartment. A damaged fuel line could allow fuel to leak increasing the risk of an engine compartment fire. The only way i notice is because my state inspection did not pass to this reason and i am not sure when the fuel line connector started leaking this could have cause major fire if i would have not found out about it. i talked to hyundai dealership and they have said they dont consider this recall or anything and just to get it fixed but they are telling me the whole line fuel will need to be replaced and its also backorder that it will take a month or maybe more to get part in and fixed. and because of this issue i dont have a car to drive anymore because safety concerns on driving vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434121September 23, 2021
FUEL SYSTEM, GASOLINE
The contact owns a 2013 Hyundai Sonata. The contact stated that while her son was in traffic, the vehicle stalled with the check engine warning light illuminated. The contact’s son was able to restart the vehicle and drove the vehicle home. When the contact drove the vehicle, she stated that an abnormal grinding sound was coming from the vehicle while driving up an incline. The contact stated that the check engine warning light illuminated on the vehicle during the failure. Due to the failure, the contact had the vehicle towed to the dealer to have the vehicle serviced for NHTSA Campaign Number: 20V121000 (Fuel System, Gasoline). The dealer then called the contact and informed her that a diagnostic test needed to be performed on the vehicle prior to the recall repair. The contact refused to pay for a diagnostic test and instructed the dealer to only repair the recall on the vehicle. Since that call, the contact had called the dealer on multiple occasions but had yet to receive a response. The manufacturer had yet to be notified of the failure. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 96,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434136September 23, 2021
UNKNOWN OR OTHER
Coding P0507 Idle air control system Rpm higher than expected P0441 Evaporator emissions incorrect purge flow P0420 Catalyst system below threshold
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434150September 23, 2021
UNKNOWN OR OTHER
They failed to fix my recall, they handed my receipt stating it was done. It was a recent recall. I was very upset because they failed to fix my issue and lied to me about it!!! So I have text and emails about their false fixed recalls. Very disappointed in my Patrick Schaumburg Hyundai dealership! Very unsafe and fake fixing mandatory recalls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434001September 23, 2021
LATCHES/LOCKS/LINKAGES
The contact owns a 2017 Hyundai Sonata. The contact stated that as she attempted to place her groceries into her vehicle, the trunk failed to open as needed. The contact was finally able to open the trunk; however, the trunk failed to shut with the trunk warning light illuminated on the instrument panel. The contact had taken the vehicle an independent mechanic who was able to make a temporary repair to the trunk latch. The contact then received a recall notification for NHTSA Campaign Number: 21V619000 (Latches/Locks/Linkages) however, upon speaking with the manufacturer, the contact was notified that the parts were not yet available. The contact also mentioned that the passenger’s side air bag was exposed; however, no airbag warning light was illuminated on the instrument panel. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle had yet to be repaired. The failure mileage was unknown. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434007September 23, 2021
FUEL/PROPULSION SYSTEM
Heavy odor of gas in backseat and truck. Noticed odor in garage while parked and when driving had to roll down windows! I took to mechanic. He found a crack in fuel tank. My Hyundai had been at the dealership that week with them changing the oil and rotating tires but they did not acknowledge it! Mechanic informed me that this could be a very dangerous situation and should not be driven. Dealership no help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434050September 23, 2021
UNKNOWN OR OTHER
Issue with loud popping noise coming from the antenna area of the vehicle, and has occurred when vehicle is not on and the keyless entry has not been used. I have tried for almost 3 years to get this resolved. The dealerships hear the noise but could not fix it. Case open with Hyundai USA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434078September 23, 2021
ENGINE
My car stopped working it’s been done for about 6 months it just sitting in my driveway it won’t turn on I haven’t had a car in about 6 months because my car won’t turn on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433778September 21, 2021
AIR BAGS
Very concerned about extensive "cracking" on dashboard on and around passenger side airbag designation. Could this affect deployment of the airbag?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433900September 21, 2021
ENGINE, POWER TRAIN
The engine keeps stalling and the engine light is flashing. The engine burns oil every 1,000 miles and the oil light will illuminate and go away. The dealership has said they fixed the issue but the issue keeps arising with no resolution. This issues is known for all Hyundai's and they are not doing anything about it. My car has stalled out on highways and I don't feel comfortable driving it out of the state.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433921September 21, 2021
SEAT BELTS
Seat belts don't retract properly, and right rear passenger seat belt doesn't function.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433583September 20, 2021
ENGINE
2014 Hyundai Sonata ([XXX]) 137,000 miles engine stalled at 70 mph on interstate. Loss of power to entire vehicle in heavy traffic. No warning lights or early indications of problems. The event caused 2 cars to leave roadway to avoid crashing. After getting to emergency lane the engine started back up with no malfunction indicator lamps or check engine light. Completed the remaining 5 mile trip at slow speed with the vehicle stalling once again as I was parking. This vehicle had recalls and never received any information regarding them. Hyundai denied engine replacement for not having knock sensor update performed. Purchased the car on February 7, 2017 and took car to dealership on August 21,2018 because of no brake lights. They performed inspection on 2 recalls that I was not aware of because I received no information on. The dealership never mentioned an open service campaign regarding a knock sensor update (Remedy date August 9,2018) that could have warned me of these problems and extended the engine warranty to a lifetime warranty. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433634September 20, 2021
POWER TRAIN
The contact owns a 2014 Hyundai Sonata. The contact received a recall notification for NHTSA Campaign Number: 20V121000 (FUEL SYSTEM, GASOLINE), however, the Ford dealer he purchased the vehicle from informed him that she would need to contact a Hyundai dealer to schedule a recall repair appointment. The contact stated while his wife was parking the vehicle in the driveway, the gas pedal was not depressed however the vehicle accelerated on its own and crashed into the garage door. There were no warning lights illuminated. The contact sustained injuries on the right knee but did not seek medical assistance. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The dealer and the manufacturer were not notified of the failure. The approximate failure mileage was 55,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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