Hyundai Sonata Complaints

17,026 consumer complaints on file.

#11494895November 25, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2013 Hyundai Sonata. The contact stated that while her son was driving approximately 65 MPH, the check engine and battery warning lights illuminated, and the vehicle lost motive power and stalled. The vehicle was towed to the local mechanic who indicated that the engine had failed; however, the cause of the failure was not yet determined. The vehicle was not yet repaired. The manufacturer and local dealer were not yet notified of the failure. The contact indicated that the vehicle was previously serviced under the NHTSA Campaign Number: 17V226000 (Engine and Engine Cooling). The failure mileage was 162,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494926November 25, 2022
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
This is the third time this has happened. The car just starts to beep and stops working wherever it is. Its died on the highway and another busy road during rush hour causing a dangerous backup in which the police needed to be called. The car just beeps and flashes on the dash "Hybrid System Warning! Safety Stop and Do not Drive". Also, "check charging system". The car just stops and basically dies on the road when this light comes. When this happens the steering wheel does not really work and the gas/breaks have limited function. This could cause a major accident on a major highway or even off of a highway. I am quite surprised that there has not been a recall for this serious safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494800November 24, 2022
ENGINE, ELECTRICAL SYSTEM
No heat only A/C and will not turn off. Engine light on and low tire light on but no other information is provided on screen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494807November 24, 2022
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
I am the owner of a 2014 Hyundai Sonata. That car is 8 years old and has 69K miles on it. At no time did Hyundai Motor Company notify that my car was impacted by an engine failure recall. On November 10, 2022 the car was being driven. At no time did it give any potential warning, instead the car fully stopped while in motion at 25 mph. There was no warning, no lights appeared on the dashboard until the car had stalled itself out. When I called the local dealer where the car was purchased, I was promised a call back. That call never came. I was able to contact someone at corporate who did confirm the vin number of my car is on an engine recall. I was told to contact a local dealer to find someone to replace the recall alerts. Again the local SURESKY dealer cannot help me. After spending 4 hours on the phone, I was able to connect with someone in a service department who indicated that the return volume of these car is so extensive that they are backlogged 3 to 4 more. I would encourage all users of this car to immediately end use of it. I would encourage all users to look into local LEMON laws. This entire recall was handled completely wrong by Hyundai Corporate who. Nobody can answer questions, they can only pass you around. The company should be investigated for consumer fraud at the state and federal level. The company should be investigated for proper accounting, proper tax reporting, for the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494823November 24, 2022
SERVICE BRAKES, VEHICLE SPEED CONTROL
Driving on a freeway when check brake warning appeared. Car speed dropped down to drastically. Alarm was chirping and brakes made a bad grinding noise
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494562November 22, 2022
ENGINE, FUEL/PROPULSION SYSTEM
In May 2022 the engine was recalled and replaced by Schomp Hyundai located at 100 Havan St, Aurora, CO 80010, and I purchased this car right after the engine recall. Since I bought the car vehicle the engine has been making noise and the AC and heater smell gas and burned fuel inside the vehicle through cabin air vents. I took the car to the Schomp Hyundai and asked them to fix the noise problem as the engine is not properly installed but they refused to fix it and asked me to pay $180 to diagnose the problem and to pay additional for the fix. The second time when I took the car for the gas and fuel fume and I was told that it is not part of the engine warranty; I have to pay $180 to diagnose the problem and pay additional for the fix. As the engine was replaced, the service may have resulted in damage to the high-pressure fuel pipe. While maneuvering the engine into place, the fuel pipe may have been crushed, poorly torqued, or simply not aligned properly. The dealer is not accepting any responsibility.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494614November 22, 2022
ENGINE
The contact owns a 2015 Hyundai Sonata Hybrid. The contact stated while driving 45 MPH, there was a message that the vehicle was not safe to drive displayed on the instrument panel. The check engine warning light was illuminated. The contact stated that the vehicle began to stall; however, while depressing the accelerator pedal, the vehicle failed to accelerate. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing both batteries to be replaced. The vehicle was repaired but continued to experience the failure. The contact took the vehicle to a second local dealer: Interstate Hyundai (609 Constitution Dr, West Monroe, LA 71292, (318) 387-2667) where it was diagnosed with needing both Manufacturer Communications 964 & 966 to be completed. The dealer completed manufacturer repairs, but the vehicle continued to experience the failure. The manufacturer had not been informed of the failure. The failure mileage was approximately 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494376November 21, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2014 Hyundai Sonata. The contact stated that while driving with the heat activated, there was an abnormal fuel odor inside the vehicle. The contact stated that the odor was also evident while standing outside the vehicle. The vehicle was taken to an independent mechanic where the diagnosis was a crack in the fuel system hose. The contact was informed that the hose needed to be replaced. The vehicle was not repaired. The contact was relating the failure to NHTSA Campaign Number: 22V312000 (Fuel System, Gasoline). The contact stated that the independent mechanic advised her not to drive the vehicle because the vehicle could catch on fire. The manufacturer was notified of the failure and confirmed that the vehicle was not included in a recall. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494385November 21, 2022
AIR BAGS
The contact owns a 2012 Hyundai Sonata. The contact stated that while driving at approximately 65 MPH, the vehicle crashed into a deer. During the crash, the front end of the vehicle was severely damaged but the air bags did not deploy. The driver sustained a head contusion, headache, and torso discomfort. The vehicle was later towed away. The cause of the failure was not determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 240,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11494386November 21, 2022
ENGINE
Engine had a Rod knock failure out of Nowhere, Vechile went into limp mound with a very clear & loud knocking noise. Engine blew up entirely shortly afterwards.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494395November 21, 2022
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
While driving on the highway at speed, I received a red Check Hybrid System error, and immediately lost all acceleration, putting myself and all occupants at risk on a busy interstate highway, as we tried to find a safe way to quickly change lanes and coast to a stop in a safe location. The cause is under diagnosis by a Hyundai Service Center. This was a sudden failure and there had been no previous warning alerting us to substandard system condition.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494500November 21, 2022
EXTERIOR LIGHTING
There was a recall on my car maybe a year ago for an issue with the turn signals. The driver might turn on the right turn signal but the car would show the left turn signal to other drivers. I had the recall work (software update) done at my local Hyundai dealership several months ago. Since then, I have a new issue with the turn signals/headlights. When the headlights are in "auto" mode at night, turning on the turn signal causes the headlights to turn off. The headlights don't turn back on until you straighten out the wheel. This is a major safety concern because for a few seconds, I can't see anything and other drivers can't see me. I have researched this on Google and found several other Hyundai Sonata owners (different years) with the same issue. See links below: https://www.hyundai-forums.com/threads/flickering-intermittent-headlights-and-interior-lights.282777/ https://www.hyundai-forums.com/threads/headlights-flash-off-and-on.644549/ I have made numerous attempts to contract Hyundai customer care regarding this issue but they do not return calls or provide any assistance. I believe this issue should be a recall as it is a major safety concern, but no one at Hyundai seems to care. Hyundai has told me multiple times that if I pay out of pocket for this now ($636) and it becomes a recall later, there is no guarantee that I will be reimbursed, which I'm not even sure is correct.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494350November 21, 2022
LANE DEPARTURE: ASSIST, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The BlueLink subscription service for my Hyundai Sonata includes a feature to see the diagnostic codes my car has or has had. Attached is a document with all of the DTCs my car has reported since I purchased it new in November of 2021. There are 15 stored codes (not active) but they are still concerning to me because they have appeared from before the car was built to about 1000 miles after I purchased it. 5 codes are for the Lane Keep Assist System, 1 for the Electronic Stability Control, 5 for Smart Cruise Control, and 4 for the Tire Pressure Monitoring System. Three of the codes occurred after I purchased the vehicle with absolutely no warning or indication of any fault regarding the LKAS system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494349November 21, 2022
POWER TRAIN, VEHICLE SPEED CONTROL
When driving down a hill, I downshifted to slow my descent and to not have to use the brakes as much. I downshifted once or twice making sure the engine didn't go far above 3000 RPM. The gear indicator showed 2nd gear but I knew that wasn't accurate because the car had yet to change gear and the RPM was too low for 2nd gear, I was still in 3rd or 4th gear. About a second or two goes by until the car slams into gear incredibly hard, physically jolting me and the car. The engine revved up loudly to about 4-5K RPM. Had a car been closer behind me, they could have run into me. There were absolutely no warning lights or indicators before or after the incident. The transmission had been shifting noticeably more rough for a few weeks after and perhaps a bit before the incident. The transmission always felt rough up until 4th gear when travelling at slow speeds. but this was something else. It hasn't happened again to the same degree but there have been automatic shifts on its own that are uncomfortable feeling. I have not had the car inspected yet because it is difficult to find a dealership appointment that isn't 2+ months in the future. I had scheduled a full thorough inspection with all of my complaints but had to cancel to due personal reasons.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494316November 20, 2022
ELECTRICAL SYSTEM, ENGINE
Engine died on the interstate at 65 mph, then the dash lights started going crazy. Shortly followed by smoke coming from the engine compartment. I opened the hood and could see a short casing the fire which I could not put out with my extinguisher.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11494243November 19, 2022
ELECTRICAL SYSTEM, STEERING
The power steering started malfunctioning and then caused all warning lights on the dash to illuminate including check engine, power steering, abs, and after coming to a stop and waiting several minutes the lights went off but power steering was still not operating correctly
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494231November 19, 2022
ENGINE, POWER TRAIN
On multiple occasions, the car has intermittent acceleration issues and hesitates when the automatic transmission is shifting to the next gear. Without warning, the car completely turned off - engine failed - while driving and in the middle of making a turn, and luckily oncoming traffic stopped in time before we were in an accident. The local dealer has been unable to replicate the problem; however, there is an open recall on the same make and model but my VIN is not currently included in this recall. This is not a coincidence and this vehicle is not safe to drive. I also already contacted Hyundai directly but the case manager has yet to resolve the issue, just says the VIN is not part of the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494087November 18, 2022
FUEL/PROPULSION SYSTEM
I CALLED CIRCLE HYUNDAI OVER A MONTH AGO TO SCHEDULE AN APPOINTMENT FOR RECALL #22V-312 AND WAS TOLD I'D BE CALLED WHEN THE PART ARRIVED. I CALLED BACK 2 WEEKS AGO AND WAS TOLD IT WASN'T IN YET. I CALLED TODAY, 11/18/22 AND WAS TOLD THE WAREHOUSE WASN'T RELEASING PARTS FOR THIS RECALL. MY NOTICE STATES TO CALL FOR AN APPOINTMENT FOR THIS TO BE CHANGED OUT. AS A SAFETY MANAGER MYSELF I'M NOW BEING PUT IN HARMS WAY IF THIS PART FAILS AND CATCHES ON FIRE. NOT A HAPPY HYUNDAI CUSTOMER!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494089November 18, 2022
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
The contact owns a 2014 Hyundai Sonata. The contact stated that upon starting the vehicle, he saw smoke coming from underneath the hood of the vehicle. There was no warning light illuminated. The contact stated that upon taken the vehicle to the dealer for an oil change, the dealer diagnosed that oil was leaking from the head gasket and the fuel line had failed and needed to be replaced due to risk of a fire. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 22V312000 (Fuel System, Gasoline); however, the VIN was not included. The manufacturer was notified of the failure and a case was opened. The contact was awaiting a callback from the manufacturer. The failure mileage was approximately 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494109November 18, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Hyundai Sonata Hybrid. The contact stated that the vehicle was taken to a Kia dealer for oil change and brake fluid flush; however, upon test driving the vehicle after the service, the brake pedal was depressed but went to the floorboard, and the vehicle responded with a significant delay. The Kia dealer was notified of the failure, but the vehicle was not repaired. The contact stated that the failure persisted while driving. There was no warning light illuminated. Additionally, the contact stated that the Kia dealer had diagnosed that the parking brake was inoperable. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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