Hyundai Palisade Complaints

2,511 consumer complaints on file.

#11528009June 20, 2023
ENGINE, POWER TRAIN
Car began giving us an issue while driving several months ago : driving up hills at a speed of 20 mph or less, the vehicle begins to jerk and pulse. There is also a knocking sound coming from the rear of the vehicle. Much of this also happens in parking lots at speeds of less than 10 mph. Driving at a speeds of greater than 60 mph / highway the car will pulse as well. This does not change with driving modes: ECO, Comfort, Sport or SMART mode. The engine is the same throughout modes- jerking and hesitating. When driving from highway to get gas or stop the car will have trouble when pressing on the gas pedal after being stopped then trying to enter the highway. The car is slow to respond to the gas pedal and will not accelerate matching your foot on the pedal. After some time the car will jerk forward and will not slow down when you take your foot off the gas. One incident in the past week I was pulling out into a 3 lane road, the car just stopped for no reason. Gas pedal down.. NOT moving. I was sitting in 3 lanes of oncoming traffic. I have reported this to my Hyundai Dealership. They are unable to locate the problem because NO codes pop up. They are unable to duplicate my problem when test driving. My concern is safety with having 3 children in the car and it just STOPS / lurches forward at a fast rate of speed. This happens on a daily basis. Unknown as to component or system failed or malfunctioned.. Yes available for inspection upon request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527945June 20, 2023
ELECTRICAL SYSTEM
Child safety locks fail more frequently than they work. At any given time the locks star making a rapid clicking sound and then a “child safety lock malfunction” message appears on the dash. I have three young children who can reach the window buttons and handles while buckled putting our safety at risk when majority of the time this safety feature malfunctions. This has been on going for months but is getting rapidly more frequent.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527645June 19, 2023
SERVICE BRAKES, STEERING, UNKNOWN OR OTHER
I was just turning right from a stoplight into a store parking lot when I lost power steering & my brakes were ‘difficult’ to push down. I barely got it out of the way of traffic and I turned the car off, got out, opened and closed my door, and got back in and it started back up and drove to the parking spot like nothing had happened. Sensors reset to 0. It happened again 2 stops away while in a drive through. I did the same thing and it started back up ok. It would do this every 2-3 days for 2 weeks. Finally it did it one day, 5-6 times. The day I called the dealership & said that I was afraid my 2023 Palisade was going to literally get me killed on the highway was when the manager was able to get me a loaner vehicle to drive. It’s been in the dealership for over a week. I saw the recall about the loss of power brake assist online and thought this may pertain to my Palisade.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527527June 17, 2023
ELECTRICAL SYSTEM
n November 2022 my Hyundai Palisade was recalled because of the tow hitch being a fire hazard. I took my car in thinking that it was fixed. I didn't tow anything until March 2023 and when I went to hook up the u-haul I had rented it was not working. There was no power coming from tow hitch to make the break lights work on the u-haul. The company tested it to make sure it was my car and not the trailer and it was definitely my car not putting out any power. I took my car back into the dealership, and they let me know it was fixed again. In May 2023 I went to tow my jet ski and once again the lights did not work when I hooked it up. I took it back in and they said that I need a new wiring system and wiring harness, but they did not have it in stock. None of the dealerships had it. I started doing my own research and found out that this recall is the same thing for November 2022 and the reason the electric to my trailer wasn't working when hooked up to my Palisade is because back in November the fuse was pulled because of the fire hazard. Hyundai has repeatedly not been able to fix this problem. I bought my Palisade specifically for the towing capacity so I could tow small items around. I have not been able to use it. I have escalated my complaint to Hyundai USA, but no one seems to care to fix it. I have asked for a rental car to help me tow items, but they do not want to supply this or fix my car so I'm able to do it with my own car. Hyundai has had 7 months to get this fixed. This is ridiculous and very frustrating. I either need my car fixed as I am paying for something that I am not receiving or I need my car to be traded in for a new model that has towing capacity.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527137June 15, 2023
SUSPENSION
The self-leveling rear suspension on this vehicle has failed twice at approximately every 20,000 miles. I do not tow anything or haul heavy loads. It is a family transport vehicle that is primarily operated on smooth, flat paved roads in a suburban environment. The service writer at Don Moore Hyundai in Owensboro, KY advised that this is a very common issue due to poor design. The components require complete replacement. My personal research via vehicle interest/information forums seems to support this claim as many others have been experiencing the same issue. There is no warning that failure is imminent. The suspension makes a knocking sound, primarily at low speed. Ride and handling are negatively impacted, and the tires are subject to damage and premature wear. The vehicle is available for inspection and it is serviced at the aforementioned dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526877June 13, 2023
UNKNOWN OR OTHER, VISIBILITY:SUN/MOON ROOF ASSEMBLY
The sunroof exploded and shattered while driving on the highway. It was very loud and startling and could have caused us to get in a wreck as it sounded like a gun went off. Also, we then had to drive with a hand on the sunroof cover so the glass wouldn't come into the car as it was very windy and it was unclear if the cover would stay shut. There were no warnings whatsoever. It is at the dealership now and has been confirmed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526663June 12, 2023
VISIBILITY/WIPER, VISIBILITY:GLASS, SIDE/REAR
Both LR and RR door windows are Smoky, Foggy, Hazy at all times but when exposed to direct sunlight are a safety hazard and need to be replaced. Hyundai provided me with a TSB #23-BD-001H. It states the FMVSS are meet. I strongly disagree with this TSB. The TSB also stated on CERTAIN 2023 MY Palisades. My question is if it meets or exceeds FMVSS then why isn’t that why on all 2023 Palisades not just CERTAIN ones??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526449June 11, 2023
VISIBILITY/WIPER
When I use the windshield washer, the cabin is filled with fumes from the washer fluid. I have been sickened by the fumes with headache and taste of the fumes. It enters the cabin of the vehicle via the ventilation system. The dealer has thoroughly checked the ventilation system and has found nothing wrong. This is a design issue with the vehicle. The washer/ ventilation issue was addressed with the 2023 model. I was told by Hyundai Consumer Affairs Division there is nothing that can be done to resole my issue other than manually switching the ventilation by pressing the recirculation button before using the windshield washer. Hyundai Consumer Affairs Case#: 21145978. Others in the vehicle can smell the odor, but most are less sensitive to the fumes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526435June 11, 2023
SERVICE BRAKES
Brakes failed. Brake pedal went to floor unable to stop. First the dealership said it was the ABS sensor failed. after they replaced the abs sensor they then determined the master brake cylinder piston ruptured causing the fault in the ABS . The repair has been made and brakes a working fine now.. However this failure could of resulted in q catastrophic accident The contact stated that repairs were made on the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526425June 11, 2023
VISIBILITY/WIPER, VISIBILITY:GLASS, SIDE/REAR
The rear passenger windows have a cloudy / hazy look to them, making it difficult to see out at certain times. This is a known defect on the 2023 Palisade models. This defect is between the glass panels. It is not a film tint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526366June 10, 2023
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
Analog speedometer needle gets stuck at a certain speed OR increases beyond actual speed without limit OR displays incorrect speed OR remains stuck at a certain speed when parked. Digital speedometer functions as intended.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525678June 6, 2023
ENGINE
Engine is burning oil in excess. Vehicle Stalled out, 'chugging' and poor performance as well as a knocking sound from the engine compartment. Upon checking under the hood, vehicle was found to be over 2qts low on oil. My safety and those of other are put at risk from the stalling of the vehicle in daily traffic. Damage to the engine could result in vehicle failure while driving causing accident putting self and those in the vehicle or around the vehicle in harms way. Took in to an auto mechanic, advised this was a problem they have seen/been made aware of in similar vehicles of the same Make. Now having to continuously monitor oil levels. Vehicle is currently at approx. 72500k miles., sluggish driving started at around 70k miles, thought it was bad fuel. Vehicle died multiple times at around 72400 miles, heavy chugging/vibration of entire vehicle and noise from under the hood, sounded like a heat shield. Upon checking oil found over 2qts low. Upon adding oil, the noise stopped. chugging/stalling has not occurred. Went in next day for oil change and to check for leaks. No leak found, oil level had already reduced from the oil just added. Mechanic advised of increased oil burn which is known to the mechanics with Hyundai's. Prior to becoming aware of the problem, no warning lamps appeared, No leaks, no burning smell and no engine sensor or oil pressure warning light came on indicating a problem. Vehicle had started to run a little sluggish, assumed it was bad gas. Upon the vehicle stalling and noise being heard inspected further.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525286June 4, 2023
UNKNOWN OR OTHER
Recall 235 was performed incorrectly by a dealership in Tacoma, WA. My Palisade 2020 has an OEM trailer hitch and wiring harness. The dealership completed the inspection in spite of the fact that the instructions say not to when there is an OEM hitch and wiring harness. The Tacoma dealership pulled the trailer fuses and my local dealership in Kirkland WA refused to do the harness replacement. They said Hyundai would refuse to pay for it. I am also trying to get the dealership I purchased the car from three months ago to do the install. But that is in another city. The updated 235 recall is now out with the repair procedure shown and I am having trouble getting dealers to do the harness replacement due to the fact that they say there are 0 recalls left to do for my Palisade. I need your site to show that the replacement recall (just issued) is needed for my car. It is Recall 23-01-044H and is an update of the original 235 recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525168June 3, 2023
VISIBILITY/WIPER
Rear door windows, not clear, gray, especially in sunlight and causes visibility and safety issues, Hyundai at this point is not planning on doing anything to resolve this issue. I picked up the vehicle on an overcast day and rain. Didn’t notice this issue or I would not have purchased it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525160June 3, 2023
ELECTRICAL SYSTEM
Vehicle has a Hyundai dealer installed tow package. There is a recall #22v-633 (nhtsa). Vehicle can catch fire. Received a second letter stating a repair is available however dealer says manufacturer has a small wire harness on back order. Months have gone by since initial notification now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524913June 1, 2023
TRAILER HITCHES, VISIBILITY
The contact owns a 2020 Hyundai Palisade. The contact received notification of NHTSA Campaign Numbers: 22V627000 (Visibility) and 22V633000 (Trailer Hitches) however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524705May 31, 2023
VISIBILITY, TRAILER HITCHES, LATCHES/LOCKS/LINKAGES
The contact owns a 2021 Hyundai Palisade. The contact received notification of NHTSA Campaign Numbers: 22V633000 (Trailer Hitches) and 22V627000 (Visibility) however, the part to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Additionally, the contact stated that the passenger's door failed to unlock as needed. The contact stated that the failure was intermittent. The failure mileage was unknown. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524514May 30, 2023
SEAT BELTS
The seat belt latch in the third row on the drivers side does not latch. This is a 2022 Palisade.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524194May 28, 2023
UNKNOWN OR OTHER, VISIBILITY:REAR WINDOW WIPER/WASHER
Brand new 2023 Palisade with rear windows hazy, causing poor visibility.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524118May 27, 2023
AIR BAGS
The vehicle is equipped with an Occupant Classification System that automatically turns the air bags off for the front passenger seat, if an adult sized passenger is not detected. There is no way to override this. My significant other is a normal sized adult woman. Normally when she is seated directly on the seat, the air bag does not turn off. However, medical issues with her lower back and sciatic joint require her to sit on a padded cushion when traveling. With this cushion on the passenger seat, the air bags turn off. The concern is that if we were to experience a collision, she would not be protected with the air bags. I asked the dealer if they could reprogram this. They advised that they are not equipped to do so, and are also prohibited by law from doing so.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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