Hyundai Ioniq 5 Complaints

1,350 consumer complaints on file.

#11661862May 19, 2025
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
The car lost its ability to accelerate during rush hour on a very busy interstate while I was in the far left lane. It started by jerking really hard off and on, like a very hard brake for a second, and then normal for a few seconds, and then hard braking again. I could accelerate after the "braking". There were no warnings or errors. This continued for about a minute while I was trying to decide if it was triggered by accelerating or braking, and I couldn't figure it out. At that point, I couldn't accelerate and received a number of lights and a message to check the EV system or the electrical system. I don't remember because at that point I was trying to immediately figure out how to pull over and not get hit. Luckily, it was slow enough and traffic had just thinned out enough, having passed a popular exit, so that I could coast to the shoulder across all of the traffic. I noticed at this point that the car was in neutral. I couldn't shift into drive, however. I tried to see if turning it off and back on might help. It did at that point. There were no error messages, and I could shift into drive and drive normally after turning it off and back on. Again, I wasn't concerned with documenting an error message that I assumed would be stored. The car is available for inspection. The safety of myself and my kids and other drivers around me was at risk as we could not accelerate and I was in the far left lane to the right of an express lane and left of a lot of traffic to have to cross to get out of traffic. No, the problem has not been reproduced, and it was taken in the next morning to the dealer who found nothing wrong and no stored error codes. No lamps or messages appeared before the loss of acceleration and promptly disappeared after restarting the car. Nothing was stored for the dealer to retrieve, either. The dealer ran diagnostics and found nothing wrong.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661824May 19, 2025
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
On Monday May 12, 2025, while driving my Ioniq5 (2024) several warnings appeared concerning the EV electrical system. One warning dealt with 12 volt battery issue and other warning alerted the entire vehicle's electrical system was failing with instruction to stop driving vehicle immediately. I was out of town and my car was towed to local hyundai dealership. The problem appears to be a faulty ICCU component and parts have been ordered. Having my brand new EV turn off in traffic is scary and this experience has been frustrating and nerve wrecking. Knowing Hyundai was aware of this problem makes it even worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661743May 18, 2025
ELECTRICAL SYSTEM
I am filing this complaint regarding a serious safety defect in my 2023 Hyundai Ioniq 5 that occurred on 5/14/2025. The vehicle experienced a complete failure of the 12-volt auxiliary battery while parked in my driveway. As a result, the vehicle became fully unresponsive (“bricked”), and I was unable to open the passenger side front door, either of the rear passenger doors, or the back lift door. Only the front driver door could be opened manually and it had been unlocked at the time of the battery failure. I suspect that if I had locked the door prior to the battery failure I would have been locked in the car and I would have had to call for emergency help. This failure posed a significant safety risk, as passengers or I could have been trapped in the vehicle if this had occurred while on the road, in an emergency, or in a remote location. Larger or mobility-impaired passengers would likely be unable to exit safely through the narrow front passenger side if I had been able to open it. Even if I had broken the windows, it is unlikely that larger people could have escaped. There are no mechanical release mechanisms for the doors, and no clear emergency override was functional during this failure. This issue is further exacerbated by the fact that: •The Ioniq 5 relies entirely on the 12V system for door actuation and vehicle wake-up, even when the high-voltage battery is full. •There is no redundancy or mechanical failsafe for opening all doors in a total electrical failure. I have since lift wheel towed the vehicle to the Hyundai of Escondido where the 12V battery was diagnosed as faulty and replaced. The service representative acknowledged other similar occurrences and acknowledged there has been no permanent resolution or acknowledgment of the inherent design risk in such scenarios. This is not an isolated case — numerous owners have reported similar issues across online EV forums and to NHTSA. The lack of emergency door egress is a unexcusable defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661520May 16, 2025
ELECTRICAL SYSTEM, POWER TRAIN
ECCU failure unexpectedly failed while driving . Failure occurred on busy road, car went from being able to drive to suddenly complete stop from the vehicle with no warning. Car was not able to restart after failure. Dealership confirmed ECCU failure
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661399May 16, 2025
ELECTRICAL SYSTEM
My vehicle was affected by Recall 272 and in December 2024 only the software for the ICCU was updated. Now the ICCU is bad and Hyundai wants to give the run around and say that my vehicle wasn't affected by the recall. It clearly was and they need to make it right. My car is currently sitting at the dealership that I bought it from and I feel like they are not trying to do anything to help. I have called each day to get an update and all I get it, "we are still waiting". I am beyond frustrated at this point.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660965May 14, 2025
ELECTRICAL SYSTEM
The ICCU unit failed for the second time. The part is on back order and has not yet shipped, my car has been at the dealership for a month waiting for the part. ICCU failure has been a known issue for some time and the lack of parts to replace is astonishing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660750May 13, 2025
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
Code P1A9096 Iccu and fuse. The car is currently at a dealer in Barre, VT. While driving numerous warning lights appeared lowering my speed to 10 MPH immediately leaving me vulnerable to a collision in moving traffic. Warning lights include "Check Vehicle Electric System", "Power Limited". Issue confirmed at dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660564May 12, 2025
STRUCTURE:BODY
While driving the car on the highway at about 50 mph, the driver side door unlatched and opened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660536May 12, 2025
POWER TRAIN, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
2023 Hyundai Ioniq 5 ICCU failed with DTC P1A9096 which renders the vehicle in limp mode once the 12V battery drains. This is a major issue which keeps happening even after severals recalls with software updates related to this problem. When this incident happened i had gotten all the recalls and software updates available for the entire care and still it failed prematurely at 35K miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660128May 10, 2025
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
On January 31, 2025, my 2022 Hyundai Ioniq 5 experienced a failure with its ICCU resulting in the vehicle to lose all power and become unable to be turned on exposing myself and others to conditions where the vehicle could become a serious safety hazard due to its complete lack of power. This occurred despite the application of the NHTSA Hyundai Recall 272 only two weeks prior to this incident which was supposed to prevent this serious safety defect from occurring. The vehicle's 12 V battery was subsequently replaced allowing the vehicle to display a "Check electric vehicle system" warning. The dealership has since confirmed this as the ICCU defect. No warnings or other messages preceded this incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659859May 8, 2025
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Was driving on highway and started receiving error messages for "check electrical system". Car speed dropped to max of 45mph while actively on a highway. Was able to pull off an exit but car needed a 55 mile tow to the closest dealer. Dealer has identified that the ICCU needs to be replaced but has no timeline as the item is on back order. Car is model year 2023, purchased in February of 2023 and has 22,000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659542May 7, 2025
ELECTRICAL SYSTEM
ICCU failed for a second time and needed to be replaced. This happened within 24 hours of the initial replacement. There is a major problem with this part. Car was parked in my garage charging when the failure occured.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659280May 6, 2025
ENGINE, POWER TRAIN
One month ago, my car experienced an failure and the warnings on the dash reported to check the electrical supply and then to stop driving the car immediately. I had it towed to a dealership who reported the ICCU failed and it'd take 1-2 weeks to get replacement parts and repair. A month later, I was just told the part is on indefinite back-order and they have no ETA when a replacement part will be available. Hyundai is selling an unsafe vehicle without that can die on the road and have no way to fix the issue. Google "Hyundai ICCU failure" and you'll see this is a systemic problem and Hyundai is doing nothing to fix these issues and is putting out 2025 models that are dying on the road with no solution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659023May 5, 2025
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, ENGINE
The contact owns a 2022 Hyundai Ioniq 5. The contact stated that the electrical charger was overheating, and the 12-volt battery was draining without warning. The contact stated that while charging the vehicle, the contact heard an explosion. The contact stated while driving 20 MPH, the message "Stop Driving Immediately - Return to Dealer"; the check engine warning light illuminated, and the vehicle experienced a loss of automotive power. The contact stated that on one occasion after turning off the vehicle, the battery remained active for 3 days, causing the battery to become drained. The vehicle was taken to a local dealer where the vehicle was diagnosed and the contact was informed that the water pump, the EV battery, the charge point, the inside batteries, the sensors, the navigation system, were faulty and needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure. The approximate failure mileage was 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658409May 2, 2025
ELECTRICAL SYSTEM
My 2022 Hyundai Ioniq 5 has experienced numerous 12V battery failures since early 2024. I ended up having to replace the 12v battery five separate times. The car fails to start with no warning. It has stranded me while transporting a pregnant spouse and a sick infant. Each failure required a tow and service visit. Hyundai claims “battery case corrosion” is to blame, but this is clearly a systemic electrical defect affecting many owners. This is a critical safety issue for families relying on the vehicle in emergencies. This is a safety and accountability issue affecting many families.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657957April 30, 2025
ELECTRICAL SYSTEM
15 miles south of Crescent City California, "Check EV system" warning displayed, and power immediately tapered to a crawl in 30 seconds or so. No earlier warnings appeared. Car was towed to Northwoods Hyundai in Eureka where the problem was identified as ICCU failure. No parts appear to be available, and car has been sitting in the elements now for over 6 weeks, 300 miles from home. No repair date has been indicated, and the new ICCU is still back ordered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657736April 30, 2025
ELECTRICAL SYSTEM
Vehicle suddenly lost power. Towed to Hyundai dealer. Diagnosed as ICCU failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657668April 29, 2025
ELECTRICAL SYSTEM
Driving on the highway/freeway, received an error message on dashboard "stop vehicle and check power supply". The car slowed down, max speed around 45 but thankfully my hazard lights still worked and I exited the next exit. I've heard I was lucky as some people with the same problem - the car goes into "limp" mode and slows down to 5mph or stops completely. Very unsafe on a highway for everyone. Dealer has checked the vehicle and states it's an ICCU problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657639April 29, 2025
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
This morning I heard a "pop" sound from the back of my 2023 Ioniq 5. A short while later a warning message appeared about the cars electrical system. A minute or two later a "Stop Vehicle and check power supply" message appeared. The infotainment screen said "A possible condition has occurred with your vehicle. A full system check is recommended TODAY." This is likely a malfunction of the ICCU. I have already taken this car in 2 or 3 times for recalls related to the ICCU, including one dealership visit within the last 30 days. As this is an electrical vehicle, electrical problems could leave me stranded. Without propulsion I would be at risk of getting hit on the highway. The same error message appeared at the service center. The car has been at the dealership all day, and I don't expect to get it back anytime soon. There was no warning of the failure before today.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657333April 28, 2025
ELECTRICAL SYSTEM
Battery Drained
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Hyundai Ioniq 5