Honda Prologue Complaints

972 consumer complaints on file.

#11636819January 18, 2025
SUSPENSION, STEERING
vehicle sways from the rear at highway speed when going through bumps including small bumps. it feels like the vehicle can swerve/ lose control at any moment. No lights are on. traction control is on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636810January 18, 2025
STEERING, ELECTRICAL SYSTEM
When pulling out of the driveway or parking spot and turning sharply to the left or right a clicking sound presumably from the CV joint can be heard. It has not been confirmed by the dealer, the vehicle is in the service department at leadcar honda due to “service high voltage system” and “unable to charge” messages. This message puts the vehicle in limp mode causing an unsafe situation and inability to charge had the potential to leave me stranded in frigid winter temperatures. The vehicle has not been inspected be the dealer because they only have one person certified to work on Prologue. The warning messages popped up on the screen and the warning lamps lit up on the dashboard
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636799January 18, 2025
BACK OVER PREVENTION: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, STEERING
Front axels produce loud clicking and popping noises when turning sharper in both the left and right directions. This first started at 2,500 miles and seems to be getting progressively worse. Vehicle now has 3,500 miles on it. Sound is heard in both forward and reverse. Parking collision activates regularly when backing out of the garage. It aggressively stops the vehicle and will not allow it to move even though there is no obstruction. Emergency braking aggressively activated one time for an unknown reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636773January 18, 2025
STEERING, SUSPENSION
After about 6000 miles, there has been a consistent clicking sound when I turn the wheel that I understand is a faulty CT joint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636770January 18, 2025
UNKNOWN OR OTHER
OnStar would not work and could not be enabled. OnStar is required to enable navigation and the HondaLink app. The dealership keep the vehicle for 5 week trying to resolve. Electric cars really need onboard navigation to work. Without navigation you cannot - navigate to charging stations. - the battery will not precondition - you cannot open your garage door Without the HondaLink app you cannot - remotely unlock my car in an emergency - set off emergency alarm - can not locate my car if missing
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636769January 18, 2025
BACK OVER PREVENTION: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
I cannot back out of my garage or down my 20 foot driveway without the car emergency braking 2-3 times. There is nothing behind me. This happens every time. I had to disable the following features. - Park Assist with Braking - Rear Cross Traffic Braking
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636767January 18, 2025
STEERING, SUSPENSION
Vehicle Drive Shaft makes clicking noise at the CV Joint. Vehicle part is backordered due to nationwide shortage caused by vehicle defect on numerous 2024 Honda Prologues. There is no code on dashboard. Honda service has looked at vehicle and stated noise is caused by the CV joint for the drive shaft. Still says to drive due to backordered parts with no resolution. Vehicle has less than 2000 miles on it when problem arised.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636757January 18, 2025
WHEELS, STEERING, SUSPENSION
Honda Prologue with less than 5000 miles has begun experiencing a clicking sound when accelerating from a stop while turning left or right. Issue is consistent and reproducible. No warning lamps. Dealer confirms this is a bad CV axel that needs to be replaced. Parts are on back order from the manufacturer for at least three months. This is a known issue with 2024 Honda Prologue models. An internet search for “Honda Prologue clicking sound while turning” brings up dozens of results with several hundred people exposing the same issue. r/Hondaprologue on Reddit, The Official Honda Prologue Page on Facebook, [XXX] Internet forum, and several others all report the same issue with the same responses from dealers. It’s been mixed whether or not it’s safe to drive on but typically a bad CV axel requires an immediate repair to ensure safety, as the component could fail at excessive speeds on the freeway. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636752January 18, 2025
ELECTRICAL SYSTEM
Service High Voltage Error came on and no heat was emitting from the HVAC. This is a valve malfunction that cannot be replaced in any timely manner and renders the car undriveable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636748January 18, 2025
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
The dash and infotainment shut down and went completely blank screen while driving. No speedometer. No information on how fast I was going.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636729January 18, 2025
STEERING
There is a knocking / clicking noise from the front driver wheel when I execute a tighter radius turn.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636727January 18, 2025
STEERING
Vehicle driveshaft makes clicking noise anytime when turning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636718January 18, 2025
STEERING, SUSPENSION
When turning the wheel hard left or right there is a popping or clicking sound coming from the front end of the vehicle. The vehicle has been inspected by the dealer, Terry were able to relegate the issue and confirmed a know issue with the front axel. A replacement has been ordered however the party is on backorder with no resolution date. There are no other symptoms or warning lights. This is a safety issue because I don't know if this will lead to complete failure of the axel and lead to a crash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636713January 18, 2025
SUSPENSION
Left and right half-shafts (CVs) are defective - both click loudly when turning in each respective direction. Was advised by a GM dealer that this is normal and will go away once the weather warms up. Noises have been apparent since first month of ownership (Sept 24) to present, happens every time I drive the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636707January 18, 2025
SUSPENSION, WHEELS, STEERING
Car makes clicking/creaking sound when performing a left or right turn from a full stop. Noticed this issue around 4500 miles. Other reports indicate CV joint issue and that the part is out of order.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636702January 18, 2025
STEERING
Starting at around 600 miles, there was a clicking sound from what I believe is the CV joint when turning full lock in both directions. Now at 1700 miles it happens when turning before the wheel is locked in either direction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636698January 18, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
The automatic emergency front collision warning system is extremely sensitive and will warn you to break incessantly. Sometimes it is because the sun is shining brightly on it sometimes it’s when a car is parked and you are passing it. This poses a safety threat because I could break unexpectedly and cause someone to rear end me The incessant warning light is extremely
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636692January 18, 2025
SUSPENSION
I am reporting an ongoing issue with my vehicle involving a persistent and concerning clicking sound emanating from the chassis or suspension area. The sound is most prominent when driving over bumps or uneven surfaces, and it has the distinct quality of something snapping or popping under pressure. The noise appears to be coming from the undercarriage of the vehicle, though it is difficult to pinpoint the exact source. Details of the Issue: The clicking noise has become increasingly noticeable. The sound is sharp and distinct, similar to the noise one would expect from a component under strain or sudden impact. This has led to growing concerns regarding the integrity of the suspension or chassis, as it suggests that one or more parts may be loose, damaged, or malfunctioning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636691January 18, 2025
SUSPENSION
an incident involving the collision warning system of a car resulted in the car abruptly braking without any apparent immediate danger or obstacle in front of the vehicle. The system activated the automatic emergency braking feature in response to a perceived threat that did not exist. This phenomenon is known as “phantom braking,” where the vehicle’s sensors misinterpret the surrounding environment, leading to an unnecessary and sometimes forceful deceleration. The abrupt braking action startled the me, creating a situation of potential confusion and concern. Fortunately, no collision occurred, but this incident highlights a serious safety risk associated with phantom braking events.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636687January 18, 2025
POWER TRAIN
When turning sharply right and left a knocking sound occurs when accelerating. I have reproduced the sound multiple times. Service department confirms the CV joint is failing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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