Honda Prologue Complaints

972 consumer complaints on file.

#11759655August 26, 2026
BACK OVER PREVENTION: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
On August 23, 2026, I was backing my 2026 Honda Prologue Touring out of a parking space at a Costco parking lot in Cedar Park. I was reversing very slowly, at below walking speed, and repeatedly applying light brake pressure because of interruptions and pedestrian traffic in the lot. While reversing in this manner, the vehicle abruptly and forcefully applied the brakes on its own. The braking was violent enough that I initially believed I had struck an object. There was no vehicle, pedestrian, cart, or obstacle behind me, and no vehicle was crossing behind me from either direction. Conditions were daylight, warm and dry. The electric parking brake did not engage, and no warning message or fault light appeared before, during, or after the event. The vehicle operated normally afterward. An unexpected hard stop while reversing risks injury to occupants and creates a risk of being struck by a following or crossing vehicle. This is one of two uncommanded braking events on this vehicle; I am filing a separate complaint regarding a forward automatic braking event. Mileage at time of incident: approximately 1,600. The vehicle has no open recalls and has not yet been inspected by a dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11759649August 26, 2026
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
In approximately early August 2026 (exact date not recorded), while driving my 2026 Honda Prologue Touring at approximately 20–30 mph on a surface street, the vehicle's forward automatic braking system activated without warning and braked hard to a near stop. There was no vehicle, pedestrian, bicyclist, or obstacle in front of me. I was approaching a pedestrian crossing that was empty at the time. Conditions were daylight and warm, dry weather. The deceleration was violent enough that I was thrown forward against the seat belt. My foot was resting lightly on the brake pedal as I approached the crossing, but I did not brake hard — the sudden, forceful braking was initiated by the vehicle, not by me. The vehicle did not come to a complete stop and the electric parking brake did not engage. No warning message or fault light appeared before, during, or after the event, and the vehicle continued to operate normally afterward. This behavior creates a serious risk of a rear-end collision. The vehicle had fewer than 1,000 miles at the time of the incident. It has no open recalls, and the dealer has not yet inspected it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11759424August 25, 2026
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On XXX Me and my son were in [XXX] in one of the basement garages. Parked successfully the first time inching the vehicle forward without issues and stopping as needed. 2nd run, got into parking spot got close and stopped 1 foot away from wall. Attempted to inch forward, lightly and quickly tapping on accelerator to disengage auto hold/brake and move forward but car did not respond. Repeated the action, quickly and lightly tapped again no response, then all of a sudden car lurched forward, I jammed on the brakes with no response and car hit the wall. I have my 2024 Prologue at the Gillman Honda Body Shop and gave instructions to service advisor to pull data from my vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11759374August 25, 2026
WHEELS, UNKNOWN OR OTHER
clicking noise from CV axle. I took this to dealership (Mungenast St Louis Honda) multiple times in 2025-2026. Dealership advised that the problem was the CV axle(s), and Honda would not authorize repairs due to pending litigation and reports of current fixes not working
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11759260August 24, 2026
ELECTRICAL SYSTEM
Charging problem, high voltage. Vehicle won’t charge when plugged in. Took it to the dealer and they said they can’t do anything about it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11758981August 24, 2026
POWER TRAIN, STEERING, SUSPENSION
The affected components are the BOTH FRONT DRIVE AXLE/CV JOINT ASSEMBLIES on my 2024 Honda Prologue. This is not merely a suspected problem. After I reported the clicking/popping condition to Honda multiple times, the vehicle was finally inspected by a technician, who determined that BOTH FRONT AXLES WERE BROKEN AND REQUIRED REPLACEMENT. The original clicking/popping was not present when I obtained the vehicle. It developed afterward and progressively worsened, particularly during turns. After Honda replaced both front axle assemblies, the noise returned within a short period of time. The replacement components now exhibit the same condition and the noises are worse than they were with the original axles. Honda has still not provided an effective repair. This creates a serious safety concern because the drive axles/CV joints are critical drivetrain components responsible for transferring power to the wheels while allowing the wheels to turn and move with the suspension. I am concerned about continued deterioration or another axle/CV-joint failure occurring while driving, potentially resulting in loss of propulsion or vehicle control and endangering me, my passengers, and other motorists. The condition has therefore been confirmed by a Honda technician, resulting in replacement of both front axles. Despite that repair, the same problem has returned and worsened. The vehicle and replacement axle/CV-joint components remain available for inspection by NHTSA or Honda. There were no warning lamps or dashboard messages before the original axle failure was discovered. The warning symptom was the persistent mechanical clicking/popping from the front end, especially during turns. That same warning symptom has now returned after both axles were replaced. The replacement parts have not corrected the defect, and Honda has not provided a lasting remedy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11758925August 23, 2026
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
The digital instrument cluster and infotainment/display system repeatedly FAILS WITHOUT WARNING WHILE I AM DRIVING. The screens suddenly glitch, shut down, or go completely black, causing me to lose access to critical vehicle information. The vehicle remains available for NHTSA or manufacturer inspection upon request. This is an ongoing and unresolved safety defect. I did NOT experience the blank-screen condition before Honda Recall 26-056. The recall specifically addressed a condition that could cause the instrument cluster/infotainment display to intermittently go blank while driving. The recall repair was performed April 13–14, 2026. Within approximately one week AFTER that repair, my screens began randomly shutting off while driving. When the failure occurs, the displays can remain blank for approximately 5–20 seconds. During that time, I unexpectedly lose visibility of critical information, including vehicle speed and warning indications. A driver should never suddenly lose access to essential operating and safety information while a vehicle is moving. The unpredictable failure also creates a serious distraction because I must continue driving without knowing when the displays will return. Honda dealers have made MULTIPLE unsuccessful repair attempts. On April 20–22, the dealer performed a factory-data reset. The failure continued. On May 4–7, the dealer contacted Honda Techline, identified an internal defect involving the A11/radio control module, replaced the module, and programmed/configured the system. The defect STILL was not corrected. I reported the continuing screen glitching/blanking on August 6, 2026. There is generally NO WARNING before the screens fail. They can suddenly go completely blank while the vehicle is being driven. Despite a recall repair, subsequent diagnosis, software/programming work, a factory reset, and replacement of an electronic control module, the same dangerous malfunction continues to occur.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11758769August 22, 2026
EXTERIOR LIGHTING
Backup camera image was too dark to see a tree behind the car. Driver backed into the tree. Dealer refuses to address faulty backup camera or backup lighting; claims this VIN is not subject to recall, so not their problem. Driver cannot drive this vehicle at night without functional backup camera visibility.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11758735August 22, 2026
SERVICE BRAKES, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I am reporting a serious safety concern involving my Honda Prologue and believe the repeated failures may indicate an unresolved defect involving the vehicle’s electronic, braking, ABS, propulsion, transmission/shift, or vehicle-control systems. On [XXX], the vehicle first displayed an error/warning. I contacted the Honda dealership in Vancouver, Washington, and was instructed to bring it in for inspection. I was out of town and could not do so immediately. On [XXX], I brought the vehicle to the dealership in the morning. They kept it overnight and returned it to me on [XXX] at approximately 2:00 PM, telling me the problem was a “system glitch” and had been fixed. On [XXX], less than 24 hours later, I was driving home after completing a Lyft ride when the vehicle displayed: “One-Pedal Driving Unavailable – Use Brake for Stopping.” At the same time, the ABS warning and multiple other safety-system warnings illuminated.The vehicle then became immobilized in the middle of an intersection. I was in an unsafe location and had to contact police for assistance. The vehicle remained unable to operate for approximately two hours. After multiple restart attempts, it suddenly became operational again, allowing me to drive it to the Honda dealership.I have photographs and videos documenting the warnings. One photograph shows the “One-Pedal Driving Unavailable – Use Brake for Stopping” warning with the ABS and multiple other warning indicators illuminated. Another shows “Service Transmission Now – Unable to Shift Soon.”This is especially concerning because Honda had already been notified, had possession of the vehicle for approximately a day and a half, and told me it had been repaired. The vehicle then experienced a serious failure the following morning and became disabled in traffic. This is not simply an inconvenience. A vehicle that can suddenly become immobilized n intersection presents a serious potential safety I use this vehicle for Lyft INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11758249August 20, 2026
UNKNOWN OR OTHER, STEERING
I own a Prologue Touring on a lease and it has defective drive axles and every time I brought it to Honda Service Dept they said that Honda said that the will not repair or replace them. The Vin# is [XXX].Any question feel free to contact me at [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11758135August 20, 2026
EXTERIOR LIGHTING
The right head light went out at night while car was in motion
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11758134August 20, 2026
POWER TRAIN, SUSPENSION
Vehicle makes a grinding noise when turning right or left
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11758072August 19, 2026
STRUCTURE:BODY
- Component: Undercarriage splash shield - Risk: One of the two sliding panels slid off under normal driving conditions. Vehicle has only 6,000 miles on it. The panel then drags on the ground and has risk of breaking off and flying off behind the vehicle. In our case, it just dropped when my daughter drove vehicle into the driveway, but if this happened at highway speeds it could be very bad. - Confirmation: Discussed it with Honda service technician. Their only response was that they cannot re-engineer the vehicle, they can only slide panel back in place as use existing clips. - Inspected: By Honda dealer/service tech. - There were no warnings or indications of the problem, only the noise of the panel dragging on the ground. Other owners have indicated same problem on Facebook and on Reddit. See the following links: Facebook: [XXX] Reddit: [XXX] The ridiculous recommendation is to just slide it back in place. But there is no guarantee that it will not just slide out again every few months or weeks. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11757796August 18, 2026
UNKNOWN OR OTHER
There’s a loud clicking noise that I was told had something to do with the axle. Honda said they can’t do anything because it doesn’t affect the car driving. They’ve noticed the sound before too when I dropped it off for service. This can be a safety hazard especially after time if not replaced. Especially since I’ve only had my car for 1 year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11757659August 18, 2026
SUSPENSION, STEERING
When turning the vehicle, a clicking noise can be heard, intermittently. I have reported this to the dealership, they tell me they heard nothing. The car now has 20,000 miles and will need a tire rotation soon, I will then report it again. It appears the cv joint is the problem with many of these 2024 Honda Prologues. I’ve read, that a broken cv joint could cause loss of power, broken brake lines, and loss of control of the car. This clicking occurs mostly on hard turns, which I avoid due to potential damage and loss of control. There are no warning lights seen for this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11757572August 17, 2026
SUSPENSION, STEERING, UNKNOWN OR OTHER
My 2024 Honda Prologue (VIN [XXX]) produces a loud clicking/knocking noise from the front drive axles when turning, most noticeable during low-speed turns and when accelerating out of a turn. The noise began shortly after I acquired the vehicle at low mileage, consistent with the widely reported front CV joint/axle defect affecting 2024-2026 Prologues. This is a safety concern, not merely a noise. The defect involves internal drive-axle joint irregularities that can progressively worsen and impair propulsion, steering response, and drivability, with risk of eventual axle failure and loss of vehicle control while driving. Honda acknowledged this condition in a XXX dealer Tech Line but directed dealers not to repair it if no visible damage is found, leaving the defect unaddressed. Replacement axles reportedly fail again. No effective repair is currently available. I request that NHTSA investigate this drive-axle defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11757207August 15, 2026
STEERING
The car makes clicking sound when I make a left or a right turn. The sound is getting louder and more obvious. I took it Honda dealership twice and was told it doesn’t interfere with the driving then they wouldn’t fix it. They will investigate it further. It has been a year and the dealer or the manufacturer hasn’t said anything else.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11757084August 15, 2026
STEERING, POWER TRAIN, SUSPENSION
The front-left CV joint/drive axle system malfunctioned. A loud repetitive clicking began during turns at approximately 1,050 miles. The vehicle and components are available for inspection.The condition creates safety concerns because the vehicle sometimes feels unstable while turning and the steering/drivability regularly feels abnormal. The tires have also developed uneven wear, raising concerns about reduced traction and handling.Separately, the vehicle has twice unexpectedly lurched forward from a complete stop. During both incidents, One-Pedal Driving and Auto Hold were active, the Auto Hold indicator was illuminated, and the brake pedal was not being pressed because Auto Hold was maintaining the stop. The vehicle suddenly moved forward without intentional accelerator input, as though the brakes released. I immediately applied the brake. During one incident, the vehicle struck another stopped vehicle, causing significant damage to that vehicle. No damage occurred to my Prologue. These incidents occurred both before and after the CV joint replacement.Hendrick Honda Bradenton confirmed the clicking condition after I brought the vehicle in for service in February 2025. A replacement CV joint arrived and was installed in approximately March 2025. The dealership informed me that replacing the CV joint did not correct the problem. The clicking continues. I was subsequently told I could drive the vehicle without limitations and that there was no safety risk.The vehicle has been inspected by Hendrick Honda Bradenton.Manufacturer, police, insurance inspection details to be added if applicable.There were no warning lamps or dashboard messages before the clicking condition or either unintended-forward-movement incident. The clicking first appeared at approximately 1,050 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11756290August 11, 2026
SUSPENSION
Experiencing the CV joint clicking issue. Can hear a clicking issue when turning left or right at slower speeds. I am aware that this is an ongoing issue with Honda Prologues and would like to force a recall to repair the issue. See [XXX] for details INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11755909August 10, 2026
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
I own a 2024 Honda Prologue (VIN: [XXX]). Since approximately XXX, the vehicle has experienced recurring failures involving critical driver-assistance and safety systems. The problems include: • "Forward Collision System Unavailable" warnings • "Adaptive Cruise Control Temporarily Unavailable" warnings • Automatic braking while reversing when no obstacle is present • Repeated loss of confidence in the operation of safety-related driver assistance systems The vehicle has been presented to authorized Honda service facilities approximately four times for diagnosis and repair. The vehicle has spent approximately 20 to 22 days out of service. Despite multiple repair attempts, the problems continue. The vehicle has never been involved in a collision. A prior insurance claim involved hail damage only and was repaired. I do not believe the hail damage is related to the recurring failures of the driver-assistance systems. Because these systems are intended to help avoid collisions and improve vehicle safety, I am concerned that their repeated failure may create a safety risk. The unexpected braking while reversing is particularly concerning because it occurs even when no obstacle is present. I have opened Honda Case Number 162-31526 with American Honda Motor Company and have requested assistance, including consideration of a repurchase, replacement, or other resolution. I am submitting this complaint so that the issue can be documented and reviewed as a potential safety-related defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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