Honda Prologue Complaints

972 consumer complaints on file.

#11637472January 21, 2025
POWER TRAIN
I have 9,500 miles on my car and within the last week every time I make a turn (either direction) there is a very loud clicking/grinding noise coming from the CV Axel. I’ve noticed it’s a common theme for Prologues & have been told it’s safe to drive but there are currently no remedies for this problem. It makes mes very nervous that it is going to turn into something worse soon.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637414January 21, 2025
ELECTRICAL SYSTEM
My sunroof has a constant issue when i fully open it and then try to close it. When I tried to close it the sunroof does close, but it immediately opens back up by itself. It takes me 5 to 10 tries to try to close it back up once it closes and you open it back up it does it again and it reopens by itself.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637405January 21, 2025
SUSPENSION
My 2024 Honda prologue Makes a loud clicking noise on low speeds while turning, only has 3300 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637374January 21, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, STEERING
Safety issue 1 Automatic collision breaking is too sensitive when going in reverse. The vehicle locked up the brakes several times when I was trying to reverse causing myself and my family‘s heads to snap back suddenly. Safety issue 2 -knocking sound coming from the CV joint when backing up and turning at the same time. This usually happens when it’s cold outside. This is a safety issue because if the CV joint fails, this could cause loss of control of the vehicle while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637317January 21, 2025
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
For the second time in 7 months since I’ve owned the car, I need to get it serviced for an error on the panel names “System Voltage Error”. As a result, the car can’t be charged (EV), the heating doesn’t work in the middle of winter, and acceleration is reduced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637268January 21, 2025
STEERING, SUSPENSION
My car is very low miles 2600 and has a clicking sound on the right front CV joint. The Dealer diagnosed and said there is nothing they can do. Honda is aware of it. He said it's a known issue with the Honda Prologue that thousands are affected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637249January 21, 2025
STEERING, SUSPENSION
CV Axle makes clicking/creaking noises and may fail, causing steering steering. suspension safety issues. The dealer identified the left axle as failing and replaced it. However, the problem has since recurred in both front axles. Dealer claims car is safe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637224January 21, 2025
ENGINE, ELECTRICAL SYSTEM
The EV battery would not charge. There were 2 messages, but nothing to indicate the issue, except that it was unable to charge. Took it into a dealer for service who stated that the freon was low. Without freon, the battery won't charge due to possible overheating. This was a brand new car - owned 2 days. They refilled the freon and charged the car. They could not find any leaks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637220January 21, 2025
STEERING, POWER TRAIN
Since this vehicle came out new from the dealer, every time I make a U-turn it makes a sound in the cv joint, especially when it is on the left side.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637197January 20, 2025
STEERING, SUSPENSION
Car has less then 4000 miles on it and needs both front CV joints replace as they loudly click when turning left or right. Parts are on indefinite back order.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637188January 20, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Automatic Emergency Braking is too sensitive. I have a one car garage and can not back out of my garage with the feature enabled. It continues to brake and set the parking brake until I disable the braking feature.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637186January 20, 2025
POWER TRAIN
When turning and accelerating either direction, a clicking noise is hear. This is diagnosed as the CV Joints and the drive axles. The issue is worse in cold climate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637184January 20, 2025
UNKNOWN OR OTHER
The HondaLink has unreliable connectivity with the vehicle for remote functions and charge notifications. When keys are misplaced or locked in the car, the unlock feature does not work as expected neither does the climate control function or any of the remote functions. This is can leave me stranded and unable to get into my car. The Charge notification also do not work this means when something happens that interupts charging to the car I would not know that my car will not be ready to drive when I anticipated or at all leaving me unable to get to my destination.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637175January 20, 2025
STEERING
Makes clicking sound from cv joint when turning. Dealer states replacement parts are backordered indefinitely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637146January 20, 2025
UNKNOWN OR OTHER, STEERING, POWER TRAIN
UNKNOWN- car makes loud knocking sounds when turning right or left. Not sure what it could be but I read other people say it’s an axle issue. Took car to Honda, they inspected car and said it was fine and cannot figure out why the sound is occurring, but did say all prologues have this knocking sound when turning. Honda is currently investigating why this is happening and as of now, my dealership said the car is safe to drive even though I hear the sound daily and it makes me nervous. I use this car daily to drive my kids to school and myself to work and it is the only car I have but it is worrisome.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637131January 20, 2025
EXTERIOR LIGHTING
When engaging the right turn signal and upon completing a right turn, the left turn signal activates three times when the signal stalk returns to the center position. Took vehicle to Honda dealership where it was confirmed. Honda dealership replaced turn signal switch. Vehicle continuing to experience this problem, intermittently. This is a potential safety risk as other vehicles will see the left turn signal activated on your vehicle and may think you are trying to turn left or switch lanes, when you are not.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637089January 20, 2025
STEERING
When accelerating while turning the steering wheel either right or left, I hear a clicking sound in the front of the vehicle. I reported it to a dealer 7 days ago (on 1/13/2025), but I still have not heard back.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637067January 20, 2025
STEERING, FUEL/PROPULSION SYSTEM
Car makes loud knocking sound when turning, especially when cold. Started almost immediately after taking delivery. Happens every time drive car and is getting worse. Available to inspect. Safety risk if drive axle snaps. Not inspected by anyone, but a known issue in owners' forums and among dealer service departments: [XXX] No warnings or codes thrown. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637059January 20, 2025
SUSPENSION, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
1. Service high voltage Battery warning. HVAC system stopped working and vehicle is in limp mode. 2. Vehicle clicks and clunks in the front end noise coming from the CV joints on both side. Dealership says that it is "ok to drive" parts are on back order with no ETA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637054January 20, 2025
STEERING, SUSPENSION, UNKNOWN OR OTHER
When turning the wheel there is Clicking sounds. Something is definitely wrong with this car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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