Honda Prologue Complaints

972 consumer complaints on file.

#11636683January 18, 2025
STEERING
When turning sharply and accelerating at low speeds or from a stop, vehicle makes clicking sound. Vehicle is brand new, and I noticed this with about 600mi on the vehicle. I'm concerned this could lead to future loss of steering and cause an accident or render vehicle not drivable. I have taken it to the dealer and their mechanic confirmed hearing the same clicking noise and is awaiting guidance from the manufacturer (Honda corporate) on how to resolve it. I'm still waiting for a solution .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636675January 17, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, SERVICE BRAKES
While backing up the car will slam on the brakes for no reason. It has done this twice with nothing behind me. Scary when you think you have got something.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636673January 17, 2025
STEERING, SUSPENSION
Car has a clicking noise when turning sharp both right and left. Dealer has said it most likely is the cv joints. They are a known issue and on backorder.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636669January 17, 2025
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
The vehicle slams on its brakes during attempts to back up on a random basis. Strong safety concern when parallel parking and it stops several times in a row when it is nowhere close to a car. This also occurs in empty parking lots
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636668January 17, 2025
FUEL/PROPULSION SYSTEM
The car reduced speed, shut down heat and an error code for high voltage issue appeared. The car was in the shop for 3.5 weeks while Honda misdiagnosed issue then repaired cooling issue on battery
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636667January 17, 2025
POWER TRAIN
When making a sharp left hand turn out of a parking lot I hear a loud clicking coming from, it seemed, the front right hand side. This clicking seemed to be at the tire rotation rate and ceased when I straightened out after the turn. I have heard a similar sound when the u joints in a prior car of mine were about to fail.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636661January 17, 2025
STEERING
Clicking in the area of the CV axles began to occur when making turns after a few thousand miles and has progressively gotten worse over time. Dealer eventually confirmed and ordered the part but it is on back order indefinitely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636659January 17, 2025
STEERING, BACK OVER PREVENTION: WARNINGS
CV Joint/ Axle. Also, rear collision warning system. CV Joint/Axle makes a very audible clicking sound when accelerating during a turn. Rear collision warning system hard brakes whenever you reverse even when there isn't anything there. the only solution is to disable it. I brought the vehicle to the honda dealership where i purchased it from and they confirmed there's an issue but said it's "normal". they were able to reproduce it The honda dealership inspected the vehicle. The CV Joint/Axle - i didn't notice any issues until i started hearing the sound. it was initially only when making right turns, but now it's heard when making right and left turns.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636658January 17, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, UNKNOWN OR OTHER
Specifically, I have encountered recurring problems with the vehicle's automatic braking system, as well as issues with the Honda Prologue app, both of which I believe compromise the vehicle's safety and performance.  The vehicle's automatic braking system appears to be malfunctioning, as it has activated unexpectedly on multiple occasions, leading to near-miss accidents. On at least three occasions, the vehicle’s brakes have engaged without cause, even in situations where there is no obstruction or “phantom” vehicle detected. This automatic braking has not only been inappropriate but also posed a significant safety risk to both myself and other road users. The reverse braking system exhibits similar issues, activating without cause. Despite the alerts being on and the brakes not being engaged, the system’s warning signals still activate, leading to further confusion and potential danger. I have consulted with both the dealership and the Prologue forum, and it has been confirmed that this is an ongoing issue. However, the dealership has indicated that they have no immediate workaround or solution. The only suggested viableremedy has been to disable these safety features entirely, which negates the very purpose of having them.  The Honda Prologue app, which is intended to provide critical vehicle information and allow remote monitoring and control, is also malfunctioning. I have been in communication with Honda for over two months regarding these issues, but unfortunately, no solution has been provided. The app is essential for monitoring vehicle functions such as theft prevention, charging status, and temperature control, all of which are key safety and convenience features. I am concerned about my ability to monitor the vehicle’s charging, especially given the increasing number of incidents involving electric vehicles catching fire during or after charging. Proper monitoring of charging status is crucial to avoid potential over overcharging and battery degradation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636652January 17, 2025
STEERING
I have a clunking sound during either left or right turns. Sound started around 5,500 miles on the odometer and has become increasingly more pronounced and frequent. If these parts fail while negotiating a turn the chance of an accident and possible injury is high. Dealership service department can reproduce the issue and confirmed the CV joints should be replaced. Dealership informed me parts are back ordered with no timeframe for when they may become available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636650January 17, 2025
STEERING
The CV joint in the steering system clicks when turning to the right and left while accelerating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636648January 17, 2025
UNKNOWN OR OTHER
No heat at all. This is not good when here in the northeast its only been in the teens. My car has now been sitting at the dealership for a month with no idea when the part will be in to fix it. If they had just said to keep driving it till the parts came in this could have caused a safety issue health wise. I have not contacted the manufacturer as of it about this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636645January 17, 2025
ELECTRICAL SYSTEM
I turned on the car and backed out of my driveway and my infotainment and gauge cluster screens both went black. I pulled over to the side of the road because I could not see what my speed was and I couldn’t see what gear I was in. I restarted the car multiple times and it finally turned back on. I also realized later that I wouldn’t be able to turn on my headlights if it was dark outside. This is very unsafe and should be fixed. I do not believe I am the only one with this issue as I have seen many many others.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636644January 17, 2025
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, BACK OVER PREVENTION: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When the car is in reverse it will slam on the brakes abruptly while flashing the cross traffic or rear collision warning lights when nothing is there. It’s very annoying and can be a safety hazard especially if it is icy or snowy. I have found myself sliding on ice and snow when in reverse because the vehicle slams on the brakes. I have almost hit things multiple times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636638January 17, 2025
POWER TRAIN
Knocking noises from CV joint when turning left.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636633January 17, 2025
BACK OVER PREVENTION: WARNINGS
every time you drive out of our parking garage your warning system will slam on the brakes even if you are not even close to anything....the brake force is extreme and dangerous. extremely sensitive
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636632January 17, 2025
ELECTRICAL SYSTEM
when you setup your EV to charge over night to 80 percent or what ever percentage it will charge more then what you programmed it to do....it will be more. Which can be very dangerous. It continues to do this since day one.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636631January 17, 2025
UNKNOWN OR OTHER
the Hatchback door opened while we were traveling on the highway without warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636630January 17, 2025
STEERING
any time you take a tight turn in either direction you hear a clicking in the steering column.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636626January 17, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
The Automatic Emergency Braking system engages without any apparent reason leading to a very dangerous situation since the vehicle abruptly makes a hard stop. This is a real road safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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