GMC Yukon XL Complaints

683 consumer complaints on file.

#11544275September 13, 2023
ENGINE
WE purchased this GMC Yukon brand-new in January 2022. Since July 2022 and at 5700 (five thousand) miles, I have been experiencing a repeated Check Engine Light problem. I have taken the vehicle to my local GMC dealer, who has involved GM Engineers, on seven [7] occasions to have the problem fixed, but they have not been able to resolve the issue. I am now concerned that this defect is built-in the vehicle itself.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542404September 3, 2023
UNKNOWN OR OTHER
I was driving on Highway 78 from Alabama to Mississippi, when all of a sudden we heard a loud explosion type noise. My husband looked up at the panoramic sunroof, and there was a large hole, along with shattered glass. We looked in the SUV, and there were no objects to be found that could have broken the sunroof. It appears the sunroof spontaneously exploded.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539181August 17, 2023
ENGINE
Vehicle stopped dead in road while driving on highway. Vehicle unable to shift into park, neautral or drive once engine ceased. 19,000 miles and 1 year of ownership, oil change and service at GM dealer less than 1 month prior to engine failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532906July 18, 2023
UNKNOWN OR OTHER, BACK OVER PREVENTION: WARNINGS
The 2022 Yukons were sold without certain parking sensors installed, with the promise of a retrofit as soon as the sensors were available. I purchased this vehicle in May 2022, and am still waiting on a parking sensor retrofit. I have called GMC several times about this chip, and have been told they're still waiting, even though they continue to produce additional vehicles. I bought the vehicle with the expectation that the parking sensors would ultimately be repaired; how long will you allow GMC to delay these retrofits?
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11528739June 25, 2023
FUEL/PROPULSION SYSTEM
Vehicle without any warning quit running, had to be towed, 19,400 miles on vehicle. could have had a wreck since I was on a heavily traveled 4 lane highway. Dealer Heyward Allen in Athens Ga. determined that it was the fuel pump and is on national backorder. This would tell me that there are other vehicles with this issue. There was another recall for these types of vehicles that could have also included this one N212332040. GMC could not answer why my vehicle was not included in the recall. GMC has of today done nothing about this issue except to say that the NHTSA issued recalls and they did not. Would not even take responsibility for manufacturing the part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525020June 2, 2023
AIR BAGS, ELECTRICAL SYSTEM
The suv shown safety message, it was diagnosed with airbag not deployed. This is very important specially for the rear backseat. GMC doesn’t want to be responsible and makes customer pay.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520377May 4, 2023
FUEL/PROPULSION SYSTEM
Car lost power while driving at high speed. Luckily was able to coast to the side of a busy controlled access highway. This was the second time for this to happen while driving, first was on a surface road driving at lower speeds. Very first instance was trouble staring the car. This all took place over a month and half. Dealer could never replacate while the had the card the first time. They are saying now that this is due to a failed Fuel Pump Power Control Module, which there has been a recall on but my VIN was not in the recall. There were no warning light that come on before or when this happened. After multiple time trying to start the car the check engine light would come on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519533April 28, 2023
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
The sunroof has leaked and been “fixed” on multiple occasions. The sunroof is leaking on the electronics including the wireless charger and screen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518181April 21, 2023
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, BACK OVER PREVENTION: WARNINGS
I recently purchased my vehicle and after already transporting my family of 5, including my newborn child for several days, I noticed that my parking sensors were not working and I began receiving a message of my dash that parking assist, rear braking and auto park assist were unavailable. I reached out to GM around 4/4 informing them of the issue and they said they didn't have any recalls or retrofits for my vehicle and advised me to take it to a dealer's service deparment to be reviewed. After having an issue with Simpson GMC of Buena Park of failing to even review my issue for a week, I took it to Penske GMC of Cerritos on 4/17 and they determined that during manufacturing of the vehicle, someone failed to connect the module that controls my parking sensors. They had to remove the front fascia of my vehicle to connect the module for everything to work correctly. This has forced me to call into question the quality control of GM vehicles and also concerns me that a car manufacturer would deliver a vehicle with such gross negligence where a consumer would not know the safety features they rely on to keep themselves and their family safe do not work. GM Customer Service also never followed up on my issue even after calling and emailing them several times, which again calls into question how General Motors operates their business.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516616April 11, 2023
ENGINE
My family and I were on a road trip to go camping. We were approximately 30 minutes out of town when the engine blew. Lost all electronics and had to drive off to the side of the road. GM roadside would not tow it back to my dealer of choice even though it was approximately the same distance driving it to another state. The dealer in bullhead city, Arizona, installed a new engine and after 10 minutes of running, the new engine seized as well. My vehicle has been down for over 30 days and I still do not have it back. GM is having issues with the 6.2L engines and I have tried to have it repurchased by GM to no avail. What happens when we eventually get this vehicle back, the engine blows and my wife is in traffic as she uses this vehicle as a daily commuter and gets into an accident because the vehicles engine blows again?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515133April 3, 2023
ELECTRICAL SYSTEM, VISIBILITY/WIPER
Large fire started at rear of car. Car was parked on driveway and no one was inside. Noticed a burning smell before fire started. Could not locate any smoke. Vehicle rear burst into flames 20 minutes later. Fire department responded quickly and was able to put out the fire before it reached the house. Vehicle is totaled. Vehicle was inspected by fire department and police after fire was extinguished. They believe the fire was electrical. Vehicle is currently being inspected by insurance company. No warning lamps or messages appeared. Rear windshield wiper stopped working 2 weeks prior to fire.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11514637March 30, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2021 GMC Yukon XL. The contact stated that on numerous occasions while driving approximately 70 MPH, the brake pedal engaged without warning, then the vehicle proceeded to accelerate independently. As a result, the vehicle inadvertently stopped and jerked forward. No warning lights were illuminated. The vehicle was taken to the dealer where the failure could not be duplicated. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 20,504.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512588March 18, 2023
FUEL/PROPULSION SYSTEM
Vehicle stalled in the middle of highway. Truck decelerated rapidly with no warning. Was able to pull over before on small strip of shoulder before vehicle shut completely off. Law enforcement was called to shut down adjoining main lane as vehicle was in between main slab and on ramp. Vehicle was towed to local dealership. Problem was diagnosed by dealer as a fuel pump control module malfunction. Dealer and others in surrounding areas have multiple vehicles with same issue in their service department with no parts available through GM. There is a recall on 2021 models for this issue but not due 2022 models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511968March 15, 2023
EXTERIOR LIGHTING
2021 GMC Yukon Headlight condensation with no accidents or exterior factors. Fills up with water and causes light bulbs burnout and safety issues. Reports driver’s side headlight to dealer’s service department. Day light went out followed by headlight and signal. Now passenger side is also developing condensations. Called GMC, and dealer. No solution or explanation of why this happens to a year old car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508711February 23, 2023
AIR BAGS, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving in a gravel driveway, the window curtain airbags and the middle console airbags deployed, with no collision what so ever causing injury to the driver and should you have a child this could have been very damaging as the airbags came out in all the way back through the vehicle. This incident was inspected by police and fire as OnStar called them as it detected a collision, and without the vehicle being moved from the location the officer said there is nothing that should have caused the airbags to deploy, there is absolutely nothing here in this driveway that could have possible caused airbag deployment, The running boards go in and out, even when on the interstate constantly, and when backing up or going forward at times, and especially in a gravel driveway your automatic breaks will stop you abruptly, so fast that your seat belt will lock up on your and thrust you forward and backwards. The rear entertainment system will screen at times when turning it on will stay black and you have to keep turning it on and off to get a screen to show. No warning lamps or messaging with any of these cases.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11508701February 23, 2023
AIR BAGS
The contact owns a 2023 GMC Yukon XL. The contact stated that after starting the vehicle, the "Service SRS” message was illuminated. The vehicle was taken to a local dealer, where it was diagnosed that there was a failure with the passenger safety restraint system; however, the remedy for the repair was not yet available. The contact stated that the vehicle was not repaired, and that the safety restraint system was reset. The manufacturer was made aware of the failure, and a case was opened. The approximate failure mileage was 1,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507852February 17, 2023
STRUCTURE:BODY
front grill is the Vader chrome and it is peeling off, GM told me there is nothing that can be done and this is a well know issue and is all over the forms. This is due to poor manufacturing quality. A car this expensive should not be having these issues
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507228February 14, 2023
ENGINE, POWER TRAIN
The contact owns a 2021 GMC Yukon XL Denali. The contact stated that while driving at 70 MPH, the transmission unexpectedly downshifted into neutral (N). The vehicle was taken to the dealer, where a test drive was performed and the failure recurred. The vehicle was towed back to the dealer, where it was diagnosed with internal engine failure and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 35,204.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506455February 9, 2023
SEATS
I purchased a 2022 Yukon XL and much to my surprise the third bench seats do not have carseat Latch/anchors. I am unable to get my third carseat in the third row due to this major oversight on GM's behalf. I called customer service at GM and wasn't able to get anywhere. Was told to file a request for a recall with NHTS, however they told me they cannot recall something that GM decided not to include with the build of this vehicle. I have owned other SUVs with third row anchors, no issue however this one for whatever reason does not include them. It only has the one on the back of the seat which does nothing for keeping the carseat base secure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504005January 27, 2023
FUEL/PROPULSION SYSTEM
My vehicle lost power while driving on the highway. It was later determined that the fuel pump controller module required replacement. Losing power while driving 65 mph was not enjoyable or safe. The GMC Dealer Service department made the assessment, replaced the module, and the vehicle is now in my possession and functioning as normal. Once I was able to pull over there was a service light. One note... it appears that this Safety recall N212332040, covers my issue. When searching the database with my VIN, this recall did not come up, or was I ever contacted. I am submitting this to make sure that a broader search is performed for this defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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