GMC Yukon XL Complaints

683 consumer complaints on file.

#11502286January 17, 2023
AIR BAGS
The vehicle has 22,000 miles on it and is under warranty. The airbag light indicating a malfunction stays on. The vehicle has been to the dealer 2 different times. The dealer indicates the factory(GMC) is working on the problem but has no solution at this time. Researching I have found this to be a problem for years not just the 2021 model. I have asked the questions: do my airbags still work in a collision? Can the airbags inflate by mistake? I’m a grandfather and have young children in the car. Are they safe? No one will give me a firm answer. Know what if I want to sell the vehicle? Can’t do it? Someone needs to make GMC accountable. Peoples lives are at risk with this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493755November 16, 2022
ENGINE
Auto stalled in the middle of the road without any warning light causing life threatening incident auto only has 8000 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491861November 2, 2022
ENGINE, POWER TRAIN
GM has consistently failed to deliver safe and reliable vehicles to the american public. I purchased a 2021 GMC Yukon Denali XL and the transmission needs to be replaced completely after the valve body was already replaced once. This issue proves to me that GM is not a reliable and trustworthy brand, with poor business ethics and a track record of having to be bailed out by our very own government for low quality vehicles. I am asking for the Federal department to investigate thoroughly and recall all transmissions that could negatively impact american families. These vehicles are not affordable for the average household and the quality of workmanship does not match the price point. Please find attached a document from GM directly that covers all recalls and previous repairs done to my vehicle. I am now fighting to get my down payment refunded as well as the payments that I have made on my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488411October 7, 2022
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, POWER TRAIN
The contact owns a 2021 GMC Yukon XL. The contact stated while stopped in traffic, the contact felt the vehicle shaking. The contact stated that the vehicle stalled and lost motive power. After several attempts, the contact was able to restart the vehicle and shifted into neutral(N) to move the vehicle to the side of the roadway to safety. The contact stated that the vehicle was running rough before losing motive power and stalling. The contact was unable to restart the vehicle. The vehicle was towed to the dealer and fuel pump was replaced. The manufacturer was not contacted. The failure mileage was 15,658.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481771August 29, 2022
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2021 GMC Yukon XL. The contact stated while driving 68 MPH, the panoramic sunroof exploded and shattered. The shattered pieces fell onto the shade guard. There were no injuries sustained. The contact veered to the side of the road. The contact was able to continue driving. The dealer was notified of the failure and informed the contact that she would need to pay a repair fee as the part was not under warranty. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 17,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481099August 24, 2022
STEERING
Upon vehicle startup, dashboard displayed a warning about a problem with the power steering system. I attempted to drive the vehicle, and it appeared the power steering was not functioning. I did not believe I could safely handle the vehicle without the power steering functioning normally. I tried turning the car off briefly and then back on, which did not correct the problem. However, I then turned the car off for approximately 10 minutes. Upon restarting the car after being off for approximately 10 minutes, the error message was gone and the power steering functioned normally.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479968August 18, 2022
WHEELS
The OEM tires, Bridgestone ALENZA A/S 02 - SIZE: 275/50R22 hydroplane and have very poor wet traction. Why traveling at low speeds , under 40mph in moderate rain, the vehicle will owe control.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11477035August 1, 2022
POWER TRAIN, ENGINE
While traveling at highway speeds, the vehicle suddenly and without warning lost power. All gauges remained in the normal range. After pulling on to the shoulder of a highway and turning the vehicle off, the vehicle would not start. After being towed the dealership, the vehicle would not power up. Dealership checked DTCS and found code P0016 Crankshaft Position Sensor and Intake/Single Camshaft Position Sensor Correlation. Dealership inspected wiring for chaffing and tested camshaft position sensor circuitry and all found in normal condition. Dealership followed document ID: 5646662 diagnostic procedure inspecting camshaft position sensor and camshaft actuator solenoid valve for incorrect installation or damage. While inspecting, dealership found internal engine bearing material in oil indicating internal mechanical failure. Dealership removed engine oil pan and #1 and #2 connecting rods and found bearings spun causing catastrophic engine failure. Crankshaft main bearing cap #3 also found discolored from extreme heat. Dealership then followed bulletin #22-NA-074 for replacement of engine oil, cooler lines and engine oil cooler after connecting rod and main bearing damage The vehicle only had 17,067 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461959April 24, 2022
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
The vehicle had a total failure of its rear safety package which includes blind spot monitoring, rear cross traffic alert, rear parking sensors and rear safety alert. The warning illuminated on the dash that all of these functions were offline and service was needed. We took the Yukon to a GM dealer and they replaced a computer and had a hard time getting it to program. This failure also affected the HVAC system in the car, with the fan staying on high. After 23 days of service, the dealer thought they fixed it. After two weeks of having the vehicle back the same alert came on 5-6 times in the same day, with another safety package failure. Now the alert doesn’t come on but none of those safety features work, they are all offline. It is bad enough driving a 20’ long vehicle without the safety package working, but now it is worse in that the car doesn’t alert you to the fact it isn’t working and you might not remember that it is defective. This could cause a collision on the highway or result in the driver backing into something or someone, relying on this technology.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458916March 30, 2022
UNKNOWN OR OTHER
Unknown. Rear driver door latch mechanism is faulty. Door will not open.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458716March 28, 2022
AIR BAGS
The contact owns a 2022 GMC Yukon XL. The contact stated that the component that controls the overhead console was not working. The contact stated that the warning light had illuminated that the air bag had a malfunction. The dealer diagnosed the failure, and advised her that the roof console needed to be replaced, however if she was involved in a crash the air bag would not deploy. The part was ordered however it had been 2 months since the order was placed. The contact also mentioned that the service safety restrain system warning light illuminated and the dealer replaced the fuse but the failure reoccurred. The contact stated that she then contacted the manufacturer who advised her they were not able to speak to her because of a lemon law suite she opened. The failure mileage was 858.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458129March 24, 2022
ENGINE
‘22 Yukon XL (SLT). Driving out of state and engine started marking a metal knocking sound. Then traction control, emissions and ESC light came on. Dealer says engine lifters are faulty. Car is only 2 months old.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451816February 14, 2022
AIR BAGS
“Service safety restraint system” warning light message appears on dash. Airbag indicator light on indicating and advised airbags are inoperative due to faulty circuit. No power to roof console leading to inoperative sunroof, overhead lights, rear hatch operating button, and garage opener.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449744February 1, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On Wednesday, January 12, 2022, while driving from Columbia, SC to Cincinnati, we were heading northwest through the mountains of North Carolina, on I-40, just east of the TN border. Traffic was fairly steady and heavy, so we were traveling at approximately 45 MPH, in the right lane, winding through the mountains. Our friend, ** ***** was driving, my wife, ********* *****, was sitting in the right front passenger seat, working on her laptop, and I was sitting immediately behind her, also working on my laptop. With a semi-trailer truck slowing ahead of us, *** signaled to make a lane change into the left lane (this is only a two lane highway). As we were transitioning to the left lane, the vehicle suddenly – without any warning or driver inputs – slammed on its brakes, bringing the truck to a sudden and violent stop. Given the violent halting of the truck, we all assumed we had been rear-ended by a truck. The braking was so serious, luggage from the rear of the vehicle shot forward like a missile, striking my wife in the back of the head. She suffered what we believe to be a concussion, and she did seek medical attention in the days following the incident. Sitting behind her, the sudden stopping action caused me to twist my left knee, resulting in what might be a cartilage tear. I also saw my physician in the days following, and he acknowledged the swelling of the left knee. He advised me to monitor the knee carefully, and if the pain persists, to get an MRI. The pain has not gone away, and I plan to get an MRI in the next week or so. Our friend suffered a severely strained back in the incident, and has been treating his back with both ice and heat therapy. This was the THIRD time this happened, each nearly resulting in a tragic accident. The dealer said "it's just a software glitch." The "Brake Assist" program is clearly defective and unsafe.
Crash:
No
Fire:
No
Injuries:
3
Deaths:
0
#11448607January 24, 2022
SERVICE BRAKES
Vehicle was purchased Friday evening. Monday morning and 223 miles later, started vehicle, message "service abs - do not drive over 43(?) MPH" came to a stop sign, vehicle in front already at stop sign, applied brakes, vehicle did not stop, swerved into other lane (on coming traffic) went through the intersection, avoided getting t-boned, turned up hill and vehicle came to a stop. towed to dealership, awaiting diagnostic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447127January 11, 2022
ENGINE, FUEL/PROPULSION SYSTEM
I was traveling on the highway and the vehicle started to jolt, sputter and speed acceleration was reduced in a highly congested area with little room to maneuver. I had to quickly shift lanes and get off at the first exit I could as I figure out what the issue was. I immediately contacted my Dealership and they were able to get me an emergency appointment so my vehicle could be inspected that day. After the Dealers analysis they said that a lifter needed to be replaced. I have a brand new vehicle with less than 8,611 miles on it. The lifter issue puzzled me so I went to the GMC Yukon message and sure enough there are ALOT of 2021 Yukon/Tahoe owners that have had this exact same issue with even worse stories than mine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443857December 15, 2021
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
I was driving 30 mph when the car went into neutral and rolled to a stop. When I put on the brakes the engine shut off and it went into park. It would not restart or shift out of park . I was stuck in an active busy road. The car was towed to the dealer. They said it was a problem with the BCM. GMC had put out a bullletin which was to reprogram the BCM. My concern is that if this had happened on a busy interstate in traffic at highway speeds the results could have been fatal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424049July 9, 2021
AIR BAGS
Make left turn and distracted by kids in the back. Looked back and felt a crash. Collided with a traffic signal pole and caused major/total damage to vehicle. Driver side airbag DID NOT deploy causing injury to neck, shoulder, and lower back.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11422099June 24, 2021
ENGINE
Our vehicle had a warning light of traction system not working - we were told to take to nearest dealer that springs with the valves were faulty and lifters not working. Took it to Everett in Benton, AR. Took two weeks to get the parts to fix. Told this was a problem. We had 4000 miles on the vehicle. Yesterday, it happened again. Told by Cowboy in Heber Springs, AR where we bought the vehicle they had six in their shop with same problem. They advised that our vehicle would have to be towed. GMC does not think it is a safety issue but it is - the vehicle slows down and there is little power to drive. Yesterday I was pulling a bass boat and only made it home with great difficulty. This problem that seems to be prevalent with all the 2021 Denalis needs to be investigated before someone gets hurt or killed. First incident was May 2, 2021 and second (after allegedly being fixed) was June 23, 2021.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405900April 1, 2021
SUSPENSION
VEHICLE HAS BEEN AT THE DEALER WITH GM INVOLVEMENT STARTING JANUARY 6TH AND IT HAS BEEN OUT OF THE REPAIR FACILITY FOR LESS THAN 2 WEEKS UP TO TODAY, 4/1/2021. THE VEHICLE HAS AN ADAPTIVE SUSPENSION SYSTEM THAT HAS NOT ONLY FAILED, BUT HAS CONTINUED TO FAIL AFTER MULTIPLE REPAIR ATTEMPTS. THERE SEEMS TO BE AN ISSUE WITH THIS NEW ADAPTIVE SUSPENSION, SPECIFICALLY WHEN THE 'VEHICLE ACCESS' OPTION IS TOGGLED IN THE SETTINGS. THIS HAS CAUSED MULTIPLE SAFETY WARNINGS; 'VEHICLE TOO HIGH, DRIVE SLOWLY VEHICLE UNSAFE' AND 'VEHICLE TOO LOW, DRIVE SLOWLY, VEHICLE UNSAFE'. DEALER AND GM HAVE REPLACES MILLIE PARTS, SOFTWARE AND SENSORS, TO NO AVAIL. THE MAJOR CONCERN IS THAT MOST OWNERS DON'T REALIZE THE RISK AND THIS IS A FLAW IN THE DESIGN WHICH COULD LEAD TO ACCIDENTS. MY VEHICLE HAD TO BE TOWED IN AT THE LAST RESURGENCE BECAUSE IT WAS NOT IN AS STATE TO BE DRIVEN. THE SUSPENSION COLLAPSED AFTER HAVING 35 DAYS IN THE SHOP. IT SEEMS THAT THE SOFTWARE AND THE SYSTEM AREN'T PROPERLY FUNCTIONING/DESIGNED. THIS COULD BE ENDEMIC IN EVERY DENALI, OR OTHER GM VEHICLE WITH THIS SYSTEM, THAT ENABLES THE AUTOMOTIVE ACCESS (VEHICLE LOWERS WHEN IN PARK). THIS ISSUE OCCURRED WHILE PARKED AND WHILE DRIVING, BOTH LOCALLY AND HIGHWAY. THE SCARIEST WAS WHEN I WAS DRIVING TO THE DEALER AND THE SUSPENSION STARTED BOUNCING CAUSING ME TO GO NO MORE THAN 40MPH ON THE INTERSTATE TO THE DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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