GMC Sierra Complaints

15,732 consumer complaints on file.

#11298386January 10, 2020
ELECTRONIC STABILITY CONTROL (ESC), STEERING
TL* THE CONTACT OWNS A 2014 GMC SIERRA 1500. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING CEASED INTERMITTENTLY, WHILE THE STABILITY TRACK CONTROL AND STEERING REDUCE POWER WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO CAMBE CHEVROLET BUICK 704 S HEATON ST, KNOX, IN 46534, (574)207-4109, TO BE DIAGNOSED. THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE BATTERY WAS REPLACED AND THE ELECTRONIC POWER STEERING MODULE SOFTWARE WAS UPDATED HOWEVER, THE FAILURE RECURRED. THE NHTSA CAMPAIGN NUMBER: 19V761000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES) AND NHTSA CAMPAIGN NUMBER: 17V414000(STEERING) WERE REFERENCED AS A POSSIBLE SOLUTION TO THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298413January 10, 2020
SERVICE BRAKES
WE CONTACTED SARAH AT GMC CORPORATE ON 1/2 CONCERNING COVERING BRAKE REPAIR COSTS. AT THE END OF LAST YEAR, MY HUSBAND HAD INTERMITTENT BRAKE ISSUES WHILE DRIVING AT LOW SPEEDS. WE IMMEDIATELY TOOK THE TRUCK TO THE DEALER (MID-DEC, 2019). THIS BRAKE RECALL ISSUE WAS 'FIXED' BY FITZGERALD GMC IN ROCKVILLE, MD. HOWEVER, AFTER THE 'RECALL REAPIR,' TOWARD THE END OF DEC 2019 AND INTO JAN 2020, THE BRAKES CONTINUED TO RANDOMLY FUNCTION IMPROPERLY AT LOW SPEEDS. FITZGERALD WANTS TO CHARGE US FOR THE DIAGNOSTIC AND FOR REPAIRS ($1100). WE ARE HOPING THAT GMC WILL COVER THE COST OF FIXING THIS RECALL ISSUE, AS THE 'RECALL FIX' FROM FITZGERALD DID NOT RESOLVE THE BRAKE PROBLEM, AND IS A SAFETY CONCERN. I WE TOLD BY SARAH THAT GMC WOULD CONSIDER COVERING AS WE ARE JUST OUTSIDE THE WARRANTY BUT SHE WOULD HAVE TO ESCALATE THE REQUEST TO A SENIOR ADVISOR. TO DATE (1/10/20) WE HAVE NOT RECEIVED A RESPONSE FROM GMC AND OUR CAR SITS AT THE DEALERSHIP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298469January 10, 2020
SERVICE BRAKES
AFTER STARTING MY 2019 GMC SIERRA, I RECEIVED A NUMBER OF WARNINGS INCLUDING: 1. SERVICE TRAILER BRAKE SYSTEM 2. STEERING ASSIST IS REDUCED DRIVE WITH CARE 3. SERVICE ESC 4. BRAKE SYSTEM FAILURE 62 MPH TOP SPEED 5. CHECK ENGINE LIGHT AS I STARTED TO DRIVE, I REALIZED I HAD A VERY DIFFICULT TIME STOPPING AS I HAD TO PRESS THE BRAKE VERY HARD. I WAS IN A PARKING LOT AND ONLY GOING 5 - 10 MPH, BUT STILL HAD DIFFICULTY STOPPING. I TOOK THE VEHICLE TO THE DEALERSHIP. THEY INVESTIGATED THE ISSUE AND MADE A SOFTWARE UPDATE WORKING DIRECTLY WITH GM. FIVE DAYS AFTER PICKING MY VEHICLE UP, I RECEIVED A CALL FROM THE DEALERSHIP SAYING THAT GM DOES NOT HAVE A PERMANENT FIX FOR THE ISSUE AND THAT I MAY EXPERIENCE BRAKE FAILURE AGAIN. MY VEHICLE IS BACK AT THE DEALER WITHOUT A SOLUTION OR TIMEFRAME FOR REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298496January 10, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
PURCHASED NEW, DEC 24, 2019. CURRENT ODOMETER 645MILES. THE VEHICLE WAS PARKED FOR ABOUT 15 MINUTES, WHEN I RETURNED TO MY TRUCK AND TURNED IT ON, MULTIPLE WARNING TONES BEGAN TO SOUND AND THE DASHBOARD WAS ILLUMINATED WITH MULTIPLE WARNING LIGHTS (ABS, TRACTION CONTROL, CHECK ENGINE, PARKING BRAKE) AND MESSAGES READING: "BRAKE SYSTEM FAILURE 62MPH TOP SPEED," 'SERVICE TRAILER BRAKE SYSTEM,' 'STEERING ASSIST IS REDUCED DRIVE WITH CARE,' 'SERVICE ESC.' I TURNED THE VEHICLE OFF AND ON MULTIPLE TIMES OVER THE COURSE OF 20 MINUTES, EXITING THE VEHICLE, LOCKING THE DOORS, UNLOCKING THE DOORS, AND STARTING THE PROCESS FROM THE BEGINNING. I DECIDED I WOULDN'T BE DRIVING OVER 62MPH AS I WAS ONLY 2 MILES FROM MY HOME, SO I DECIDED TO BACK OUT AND DRIVE HOME WITH FULL INTENTIONS OF CALLING THE DEALERSHIP IN THE MORNING. WHEN I TRIED TO BACK OUT I REALIZED THAT I HAD ALMOST ZERO BRAKING POWER, HAVING TO ALMOST STAND UP ON THE BRAKE PEDAL TO STOP THE VEHICLE WITHOUT GIVING IT ANY GAS, AND TURNING WAS DIFFICULT (SIMILAR TO MANUAL STEERING IN A VINTAGE VEHICLE). I KNEW DRIVING HOME WOULD NOT BE SAFE. I TURNS THE VEHICLE OFF AND ON ONCE MORE AND ALL THE WARNING MESSAGES AND LIGHTS WERE NO LONGER THERE. THE CHECK ENGINE LIGHT REMAINED ON AND IS STILL ON. I WAS ABLE TO DRIVE HOME AS THOUGH NOTHING HAPPENED, BUT AM FEARFUL THIS WILL HAPPEN WHILE DRIVING DOWN THE ROAD, ESPECIALLY WHILE MY CHILDREN ARE IN THE CAR. I HAVE READ MULTIPLE FORUMS, THIS IS NOT AN ISOLATED INCIDENT, WITH MANY OTHERS EXPERIENCING THE SAME EXACT ISSUE, SOMETIMES WHILE ACTUALLY DRIVING, IN 2019 GMC SIERRAS AND CHEVY SILVERADO'S. THIS IS ABSOLUTELY UNACCEPTABLE AND WILL RESULT IN INJURIES AND DEATHS IF GM DOES NOT RESOLVE THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298142January 9, 2020
UNKNOWN OR OTHER
I HAVE A 2017 GMC SIERRA DENALI 1500. I BOUGHT IT NEW AND IT HAS VERY, VERY LOW MILEAGE. AT VARIOUS SPEEDS THERE IS A VIBRATION. FEELS LIKE I AM DRIVING OVER RUMBLE STRIPS. I HAVE ALWAYS NOTICED IT BUT MOSTLY THOUGHT IT WAS JUST SPOTS ON THE ROAD THAT WERE CAUSING IT. I STARTED TO DO A LITTLE RESEARCH AND LEARNED THAT THIS IS A KNOW ISSUE IN CHEVROLET AND GMC TRUCKS. NUMEROUS STORIES OF DEALERS IGNORING IT, COMPLAINTS ON MANY FORUMS, WHOLE WEBSITE DEDICATED TO IT, A NUMBER OF CLASS ACTION LAWSUITS, AND REPORTS TO THE NHTSA. LITERALLY THOUSANDS OF OWNERS ARE INVOLVED. GM HAS ISSUED A PRELIMINARY INVESTIGATION SERVICE BULLETIN (BULLETIN NO.: PI1354I), BUT DEALERS WANT TO CHARGE FOR DIAGNOSING AND POSSIBLY REPAIRING THIS MANUFACTURER'S DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298262January 9, 2020
ELECTRICAL SYSTEM
I WENT TO OPEN THE ELECTRIC REAR SLIDING WINDOW, AND IT STARTED TO OPEN, THEN IT STOPPED HALFWAY OPEN, WITH A BLACK CABLE HANGING DOWN. MY TRUCK ONLY HAS ABOUT 23,000 MILES ON IT, AND HAVE ONLY OPEN IT LESS THAN 12 TIMES. IT STILL DOESN'T WORK. I TRIED TO COMPLAIN TO GENERAL MOTORS CORP. CUSTOMER SERVICE, WITH THEM TELLING ME THAT IT WOULD COST ME $542.65 WITH GM ASSISTANCE. THIS IS REDICULOUS. IT MUST HAVE BEEN INSTALLED WRONG, OR IT WAS DEFECTIVE. I WAS STOPPED AT MY HOUSE WHEN THIS HAPPENED. I'VE MADE SEVERAL CALLS TO THE CUSTOMER SERVICE, SPEAKING TO SEVERAL REPRESENTATIVES, AND I KEEP GETTING THE SAME ANSWER, THATI WILL NEED TO PAY TO HAVE THE WHOLE WINDOW REPLACED (NOT FIXED). I WOULD LIKE TO KNOW IF THERE ARE OTHER COMPLAINTS ABOUT THIS SAME ISSUE FROM OTHER CUSTOMERS. THE DEALER THAT QUOTED ME THE COST WAS SANBORN CHEVROLET, IN LODI, CA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298280January 9, 2020
AIR BAGS
I RECEIVED A NOTICE FROM TAKATA 3 YEARS AGO ABOUT A DEFECTIVE AIRBAG RECALL BUT NEVER RECEIVED ANY INFO ABOUT TAKING IT IN TO HAVE IT REPLACED.ALSO, ABOUT THE SAME TIME AS I RECEIVED THE RECALL NOTICE MY SERVICE AIRBAG SOON LIGHT CAME ON AND IS STILL ON WHICH WILL MOST LIKELY PREVENT ME FROM TRADING IN OR SELLING THE TRUCK SHOULD I DECIDE TO DO SO.I WOULD LIKE TO HAVE THE PROBLEM SOLVED AS SOON AS POSSIBLE. ALSO I HAD TO REPLACE THE WHEELS AS THEY WERE RUSTED OUT AND LEAKED AIR THRU THE WELD JOINTS WHICH APPEARS TO BE A COMMON PROBLEM WITH GMC AND CHEVVY TRUCKS.2016
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297849January 8, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), STEERING
I STARTED MY VEHICLE ON JANUARY 7TH 2020 AT ABOUT 4:00PM TO RETURN HOME FROM WORK I RECEIVED MULTIPLE WARNING LIGHTS AND THE CHECK ENGINE LIGHT WENT ON. THE WARNS READ "BREAK SYSTEM FAILURE 62 MPH TOO SPEED", "SERVICE ESC", "STEERING ASSIST IS REDUCED DRIVE WITH CARE", "SERVICE TRAILER BREAK SYSTEM". THE VEHICLE WOULD NOT BREAK PROPERLY I WOULD ESTIMATE THE BREAKING CAPACITY AT 30% FROM NORMAL. I TURNED OFF THE VEHICLE AND RESTARTED IT ABOUT 5 MINUTES LATER, ALL WARNINGS WERE GONE BUT THE CHECK ENGINE LIGHT WAS STILL LUMINATED, THE VEHICLES PERFORMANCE WAS REDUCED AND BREAKING WAS AT ABOUT 80% OF THE NORMAL CAPACITY. I HAVE MADE AN APPOINTMENT WITH THE DEALER FOR IMIDIATE SERVICE I SLOWLY AND CAREFULLY DROVE THE VEHICLE HOME. THE VEHICLE HAS APPROXIMATELY 1403 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297861January 8, 2020
AIR BAGS
MY TRUCK WAS IN AN ACCIDENT AND THE AIRBAGS DIDN'T DEPLOY.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11297994January 8, 2020
AIR BAGS, SEATS, STEERING
I PURCHASED A GMC SIERRA 2015 REGULAR CAB FROM YOUR COMPANY REPRESENTATIVE, ALJOMAIH AUTOMOTIVE COMPANY IN THE KINGDOM OF SAUDI ARABIA. HOWEVER, AFTER A FEW MONTHS, I DISCOVERED THAT THE VEHICLE HAD SEVERAL DEFECTS, AND IT EXPOSES ITS USERS TO SERIOUS THREAT. AFTER THAT, MINISTRY OF COMMERCE IN KINGDOM OF SAUDI ARABIA HAS MADE SEVERAL CALLSFOR USERS OF THE SAME VEHICLE THAT THEY HAVE TO CHECK WITH THE REPRESENTATIVETO FIX THE DEFECT FOR FREE. HOWEVER, THE REPRESENTATIVE TEMPORIZED AND EVADED, THEN I HAD TO FILE A LAWSUIT AGAINST ALJOMAIH AUTOMOTIVE COMPANY, GENERAL MOTORS’S REPRESENTATIVE IN THE KINGDOM OF SAUDI ARABIA. THE COURT ORDERED THE EXPERTS' DEPARTMENT TO CHECKTHE VEHICLE BY FIVE SPECIALIZED WORKSHOPS, AND REPORTS WERE ISSUED UNANIMOUSLY ON THE FOLLOWING: "THE DEFECT IN THE MENTIONED VEHICLE IS A FACTORY DEFECT, WHICH WAS FOUND IN ALL VEHICLES OF THE SAME TYPE AND NOT ONLY THE MENTIONED VEHICLE". ALSO, I HAVE SUBMITTED REPORT TO THE COURT FROM THE GENERAL MOTORS WEBSITE PROVING THAT THE MENTIONED VEHICLE IS FAULTY WITH THREE OTHER DEFECTS. AS WELL AS, ALL SIX CALLS WERE ISSUED BY THE MINISTRY OF COMMERCE, INCLUDING THE MENTIONED VEHICLE, WITH THE CHASSIS NUMBER.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11298009January 8, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ENGINE
BRAKE SYSTEM FAILURE 62 MPH TOP SPEED; BRAKE WARNING LIGHT; CHECK ENGINE LIGHT; ABS LIGHT; TRACTION CONTROL LIGHT; STEERING ASSIST IS REDUCED - DRIVE WITH CARE; SERVICE TRAILER BRAKE SYSTEM.... LIGHTS ON DASH AS NOTED ABOVE. BRAKE PEDAL MAKES A CLICKING; POWER STEERING NON-EXISTENT; BRAKES WILL NOT STOP VEHICLE WITHOUT MAX PRESSURE. HAPPENED AT LOW SPEED. BUMPED INTO CART AT STORE BEFORE GAINING CONTROL. AFTER MULTIPLE SHUT DOWNS AND RESTARTS ALL LIGHTS NORMAL EXCEPT CHECK ENGINE LIGHT. BRAKES OCCASIONALLY MAKES CLICKING SOUND WITHOUT TOUCHING THEM. MILEAGE 6056
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297792January 7, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
DEAR NHTSA, I RECENTLY LEASED A 2019 GMC SIERRA PICKUP TRUCK. THIS TRUCK IS CURRENTLY IN THE SHOP FOR THE 6TH TIME, AND NEITHER GM OR THE LOCAL DEALERSHIP CAN SEEM TO FIX ANYTHING ON THIS TRUCK. MOST RECENTLY, AS YESTERDAY I HAD MY CAR IN FOR THE BRAKING SYSTEM. THE DEALERSHIP CALLED ME AND SAID MY TRUCK WAS FIXED. AS I TURNED MY TRUCK ON, THE BRAKE SYSTEM LIGHT CAME ON. I WAS TOLD BY THE DEALERSHIP TO JUST DRIVE IT AND IT WILL GO AWAY. I DO NOT FEEL THIS IS A GOOD/SAFE PRACTICE AND GM IS NOT HELPING ME TO GET OUT OF THIS UNSAFE TRUCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297820January 7, 2020
POWER TRAIN
TRANSMISSION SHIFTS VERY HARD FROM FIRST GEAR TO SECOND GEAR WHEN IN MOTION. IT ALSO HAS A VIOLENT SHUDDER WHEN IT IS TRYING TO SELECT A DIFFERENT GEAR, MOST APPARENT AROUND 35MPH. IF BRAKE ISN'T PRESSED HARD ENOUGH, SHIFTING OUT OF PARK COULD CAUSE VEHICLE TO RUN INTO SOMETHING DUE TO THE HARD SHIFT WHEN STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297821January 7, 2020
EXTERIOR LIGHTING
PASSENGER SIDE TAIL LIGHT LED LIGHTS FAILED. LIGHT BEGAN TO DIM AND FLUTTER IN MULTIPLE LOCATIONS IN LED STRIP, EVENTUALLY TOTALLY FAILING IN BRAKE LIGHT AND TURN SIGNAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297675January 7, 2020
ELECTRICAL SYSTEM
CRUISE CONTROL WOULD NOT DISENGAGE WHEN THE BRAKE WAS APPLIED I WAS ON A HIGHWAY TRAVELING 65 MPH. HAD TO TAKE AN EXIT RAMP TO AVOID A COLLISION WITH VEHICLE IN FRONT OF AND BESIDE ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297428January 6, 2020
STEERING
TL* THE CONTACT OWNS A 2016 GMC SIERRA 2500. WHILE DRIVING AT HIGH SPEEDS, THERE WAS A LOT OF PLAY IN THE STEERING WHEEL. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO DAVE SMITH MOTORS (210 N DIVISION ST, KELLOGG, ID 83837) WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE OPERATED AS INTENDED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297445January 6, 2020
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2014 GMC SIERRA 1500. THE CONTACT STATED THAT THE HEADLIGHTS WERE DIM, WHICH MADE IT DIFFICULT TO SEE WELL AT NIGHT WHILE DRIVING. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH HALOGEN BULBS. THE CONTACT UPGRADED TO LED BULBS, BUT THE ILLUMINATION DID NOT GET BRIGHTER. THE VEHICLE WAS TAKEN TO CHARLIE'S CHEVROLET (877-688-4621, LOCATED AT 1412 U S 202, WINTHROP, ME 04364) WHERE THE TECHNICIAN RECOMMENDED A DIAGNOSTIC TEST. THE TEST WAS NOT PERFORMED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE PERFORMED AS DESIGNED. THE CONTACT WAS INFORMED TO TAKE THE VEHICLE TO THE DEALER FOR DIAGNOSTIC TESTING. THE CONTACT UPGRADED TO HID BULBS ON HIS OWN, WHICH OFFERED BETTER LIGHTING THAN THE ORIGINAL BULBS. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297490January 6, 2020
POWER TRAIN
REAR END LOCKS UP. IF THE WHEELS SPIN THEN THE TRUCK WONT MOVE. IT GETS STUCK AND YOU HAVE TO FORCE IT FORWARD UNTIL THE WHEELS START MOVING FREELY AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297243January 5, 2020
EXTERIOR LIGHTING
HEADLIGHT ON THIS TRUCK ARE EXTREMELY HORRIBLE AND UNSAFE AT NIGHT TIME. THE LIGHT OUTPUT IS WORST THEN ANY OTHER VEHICLE I HAVE EVER DROVE. GM NEEDS TO STAND BEHIND THE ISSUE AND PROVIDE A SOLUTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297098January 4, 2020
SERVICE BRAKES, STEERING
DURING COLD MORNINGS (WISCONSIN) I START MY TRUCK AND I HAVE NO POWER STEERING AND SOFT BRAKES. IT IS MY UNDERSTANDING THAT THE POWER STEERING RUNS THE BRAKE BOOST. ALSO, IT IS MY UNDERSTANDING THAT THERE IS A SERVICE BULLETIN THAT SAYS THAT THE POWER STEERING FLUID SHOULD BE REPLACED WITH LOW/COLD TEMP FLUID. MY CONCERN IS WHAT HAPPENS IF I LOSE POWER STEERING AND BRAKES WHILE I AM DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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