Ford Freestar Complaints

2,533 consumer complaints on file.

#10452996March 26, 2012
POWER TRAIN
I HAD JUST LEFT HOME AND TURNED OUT ONTO MAJOR HIGHWAY - I WAS PICKING UP SPEED AND IT WAS LIKE I PUT MY VAN INTO NEUTRAL - I JUST PULLED OFF HIGHWAY AND IT WOULD NOT GO INTO ANY GEAR. HAD TO TOW IT AND HAVE IT REPAIRED. TORQUE CONVERTER WENT OUT -- HAD TO HAVE TRANSMISSION REBUILT. AAMCO REBUILT TRANSMISSION AND THEY TOLD US IT HAD A 2005 TRANSMISSION IN IT. I FEEL LIKE THE 2006 FORD FREESTARS SHOULD BE PLACED IN THE SAME RECALL AS THE 2004 AND 2005 FORD FREESTARS AS SOME WERE ACTUALLY MADE IN 2005. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452987March 26, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE VEHICLE STOPPED ACCELERATING. THE CONTACT SAFELY COASTED TO A STOP WHERE THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE TORQUE CONVERTER WAS REPLACED BY THE MECHANIC HOWEVER, THE FAILURE RECURRED ELEVEN MONTHS LATER. THE VEHICLE WAS TOWED BACK TO THE MECHANIC WHERE THE TORQUE CONVERTER WAS REPLACED A SECOND TIME. THE SAME FAILURE RECURRED APPROXIMATELY ONE YEAR LATER. THE VEHICLE WAS IN THE PROCESS OF BEING TOWED BACK TO THE MECHANIC FOR A THIRD REPAIR. THE MANUFACTURER WAS MADE AWARE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452933March 25, 2012
STRUCTURE:BODY, SEATS
REAR 3RD ROW SEAT LATCH IS COMPLETELY RUSTED THROUGH MAKING THE REAR SEAT COMPLETELY UNSAFE AND UNUSABLE. COULD CAUSE SERIOUS INJURIES IN A ACCIDENT IF RUST GOES UNDETECTED, VEHICLE IS KEPT IN GARAGES AND WELL MAINTAINED. *TR UPDATED 05/31/12*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452931March 25, 2012
POWER TRAIN, STRUCTURE:BODY:DOOR
1) WE NOW HAVE TRANSMISSION FAILURE. THE COST TO REPAIR EQUALS MOST OF THE VEHICLE'S VALUE. 2) DRIVER-SIDE PASSENGER DOOR CLOSES AND OPENS AGAIN CONTINUALLY. WE GET OUT AND DO THAT MANUALLY. 3) WITH FOOT OFF ACCELERATOR, GOING DOWN HILLS, THE FREESTAR TRANSMISSION HAS "CHUGGED" FOR A COUPLE OF YEARS NOW, REPRODUCE-ABLE AT DEALER LAST YEAR BUT THEY COULD NOT FIND CAUSE (WE RAN OUT OF MONEY LETTING THEM STUDY IT).... WE NOW KNOW THESE THINGS ARE ALL RELATED. RESEARCH ONLINE SHOWS OTHER OWNERS HAVE FOUND WET PCM TO BE PROMULGATING CAUSE FOR DOOR SENSORS AND THE CAUSE FOR PREMATURE FAILURE OF TRANSMISSION DUE TO DAMAGE CAUSED BY PCM OVER TIME. TO PUT PCM BELOW WINDSHIELD, WITHOUT PROPER WATERPROOF HOUSING, THIS IS A DESIGN ERROR THAT CAUSES VERY, VERY EXPENSIVE DAMAGE AND REPAIRS THAT WILL BE REQUIRED AGAIN, WITHOUT PCM BEING TOUCHED. DEALERS REPAIR DAMAGE (NOT CAUSE) UNDER WARRANTY, BUT MOST OF US ARE NOW OUT OF WARRANTY. WE'VE ONLY GOT 74000 VERY WELL-CARED FOR MILES. PROBLEM IS THE VEHICLE IS NOW NOT DRIVABLE; TRANSMISSION IS SHOT. FORD REFUSES TO MAKE GOOD FOR US. THE SCHEDULE RECALL FOR THE TRANS AXLE WILL BE OUR NEXT REPAIR, BUT IT WON'T REPLACE THE TRANSMISSION! SEE: HTTP://TOWNHALL-TALK.EDMUNDS.COM/DIRECT/VIEW/.F0FB94A!MAKE=FORD&MODEL=FREESTAR&ED_MAKEINDEX=.F0FB94A. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453064March 23, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
2005 FORD FREESTAR. CONSUMER STATES VEHICLE BROKE DOWN ON THE HIGHWAY RELATED TO TRANSMISSION AND TORQUE CONVERTER RECALL ISSUES *TGW THE CONSUMER STATED WHILE DRIVING, THE VEHICLE SUDDENLY CUT OFF AND PROCEEDED TO COAST. SHE MANAGED TO PULL OVER TO THE SHOULDER AND HAD THE VEHICLE TOWED. THE DEALER INFORMED THE CONSUMER IT WOULD COST $ 1,300 TO TAKE THE TRANSMISSION APART TO DETERMINE IF THE PROBLEM WAS RELATED TO THE RECALL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452756March 23, 2012
POWER TRAIN, ELECTRICAL SYSTEM
WAS DRIVING AROUND 30MPH THEN THE RPM'S WENT UP TO 5000 LET OFF GAS RPM SLOWLEY WENT DOWN..2ND TIME IT HAPPENED TOOK IT IN THEY SAID IT WAS A SENSOR "FIXED" IT...THE 3RD TIME WAS GOING THREW AN INTERSECTION DIED ON ME IN MIDDLE OF INTERSECTION ALMOST GOT SMASHED BY ONCOMING TRAFFIC WITH MY KIDS IN THE VAN...HAD IT TOWED THEY COULD NOT FIND ANYTHING WRONG....4TH OR 5TH TIME WAS GOING TO WORK GOT OF HIGHWAY RPMS WENT UP TO 5000 AND THE VAN WONT GO NO WHERES NOW...NO REVERSE NO DRIVE JUST SITS THERE SOUNDING LIKE [XXX]THEY WAY FORD MADE IT...NOW WAITING ON THEM TO TELL ME WHATS WRONG WITH IT.... INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452752March 23, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 12V006000 (POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER). ONCE THE VEHICLE WAS REPAIRED, THE CONTACT NOTICED THAT THE TRANSMISSION WARNING LIGHT WOULD ILLUMINATE SPORADICALLY. THE DEALER AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THERE SHOULD BE AN AMENDMENT TO THE RECALL STATING THAT WHEN THE TORQUE CONVERTER FAILS WHILE DRIVING, ALL OF THE TRANSMISSION FLUID SHOULD BE FLUSHED OUT TO MEND THE BROKEN COMPONENTS. THE FAILURE AND THE CURRENT MILEAGE WAS 178,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452672March 22, 2012
POWER TRAIN
MY WIFE AND DAUGHTER WERE DRIVING DOWN INTERSTATE WHEN THE TORQUE CONVERTER WENT OUT, LOSING THE ABILITY TO MAINTAIN ANY SPEED. TORQUE CONVERTER WENT OUT AND TRANSMISSION AS WELL. NOW FORD ONLY WANTS TO REPLACE THE TORQUE CONVERTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452675March 22, 2012
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING, POWER TRAIN
EVERY TIME IT RAINED, MY ENGINE WOULD SHUDDER, SHAKE, SOMETIMES KNOCK, THE TRANSMISSION WOULD SHIFT FOR NO GOOD REASON, AND I STALLED OUT IN TRAFFIC ONCE. THE VEHICLE BECAME NON-DRIVABLE WHEN IT RAINED (AND ONLY WHEN IT RAINED). I TOOK THE VEHICLE TO MY FORD DEALER (SCHULTS FORD OF HARMARVILLE, PA), WHERE TECHNICIAN PAT SAND INDICATED THAT THIS IS A KNOWN PROBLEM WITH FORD FREESTARS, AND SAID A FORD SERVICE BULLETIN INDICATES THAT BECAUSE OF A MANUFACTURING PROBLEM (INCORRECT SEALER APPLICATION TO THE PCM AND POOR POSITION OF PCM IN RELATION TO WINDSHIELD RUN-OFF) WATER LEAKAGE INTO THE PROGRAM CONTROL MODULE CAUSES IT TO ISSUE RANDOM COMMANDS AND ERRORS. THEY FOLLOWED THE FORD BULLETIN AND BY SIMPLY BETTER SEALING AGAINST MOISTURE / BLOCKING THE WATER FLOW, RESOLVED THE PROBLEM. THIS IS A SAFETY ISSUE AND A KNOWN MANUFACTURING DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452724March 22, 2012
POWER TRAIN
I HAVE A 2005 FORD FREESTAR MINIVAN THAT JUST TURNED 59,983 MILES ON IT. HAVE HAD NOT ISSUES WITH TRANSMISSION AND IT HAD BEEN DRIVING JUST FINE. DROVE IT ALL DAY SATURDAY WITH NO ISSUES - THEN ON SUNDAY MORNING, WHEN I WENT TO TAKE MY DAUGHTER TO WORK THE CAR WOULD NOT MOVE WHEN ENGAGING IT IN REVERSE, DRIVE ETC. NO WARNING AT ALL... THE TRANSMISSION JUST WENT. HAD IT TOWED TO MY MECHANIC AND HE SAID IT WAS THE TRANSMISSION AND HE ADVISED ME TO LOOK UP TO SEE IF THERE WERE ANY RECALLS AND SURE ENOUGH THERE IS. I HAD TO PAY TO HAVE IT TOWED AGAIN TO A FAMILY MEMBERS HOUSE WHERE IT HAD BEEN SITTING AS I DON'T HAVE THE $$$ TO FIX IT. I AM NO HAPPY WITH FORD. I WILL NEVER PURCHASE ANOTHER FORD AFTER THIS CAR. I JUST PUT CLOSE TO $600 FOR 4 BRAND NEW TIRES IN NOVEMBER - I HOPE THESE HAVEN'T BEEN RUINED! A FAMILY MEMBER RECENTLY FOUND THIS SITE. I HAVE BEEN USING A FAMILY MEMBERS CAR TO GET TO WORK, KIDS TO SCHOOL ETC. NOT HAPPY AT ALL WITH THIS SITUATION! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452534March 21, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
DRIVING APPROXIMATELY 65 MPH ON A TWO HOUR TRIP AND EXPERIENCED A SUDDEN BUT BRIEF LOSS OF ACCELERATION, SPEED IMMEDIATELY DROPPED BY 15 MPH, WHICH WAS ACCOMPANIED BY A SEVERE JERK. THE OCCURRED TWO MORE TIMES DURING THE TRIP AT HIGH SPEEDS AND SUBSEQUENTLY CONTINUED TO OCCUR THE FOLLOWING DAYS DURING NORMAL NEIGHBORHOOD DRIVING CONDITIONS (20 ? 40 MPH). I HAVE TAKEN THE CAR TO A FORD DEALER TO BE CHECKED OUT AS I THOUGHT THIS COULD BE RELATED TO THE RECENTLY ANNOUNCED TORQUE CONVERTER OUTPUT SHAFT RECALL (RECALL CAMPAIGN NUMBER: 11S25). THE DEALER HAS DIAGNOSED THE PROBLEM TO BE RELATED TO WATER INTRUSION INTO THE PCM HOUSING. UNFORTUNATELY THIS APPEARS TO BE COMMON PROBLEM WITH THE FORD FREESTAR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452368March 20, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION
DRIVING WITH THE FAMILY, GOING 50 MPH AND THE CAR CUTS OUT COMPLETELY DEAD WITH NO WARNING. HAD TO COAST INTO THE MEDIAN. PUT CAR IN PARK AND RESTARTED. EXACTLY ONE WEEK LATER, CAR DIED WHILE ACCELERATING FROM A STOP SIGN. CAR WOULD NOT GO INTO ANY GEAR. SAME ISSUES WITH 04 AND 05 FORDS THAT ARE BEING RECALLED. 06 NEEDS TO BE RECALLED TOO. NOW I HAVE TO SPEND 3K ON A NEW TRANSMISSION BECAUSE OF A FORD DOCUMENTED ISSUE. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452388March 20, 2012
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2005 FORD FREESTAR.THE CONTACT STATED THAT THE CAM SHAFT SENSOR AND THE ENGINE CONTROL MODULE WERE REPLACED THREE TIMES. THE CONTACT STATED THAT WATER WAS ENTERING THE SYSTEM AND CAUSING THE FAILURE. DURING THE MOST RECENT FAILURE, THE DEALER TRIED SEALING THE AREA AROUND THE FAILED PART AS A TEMPORARY REPAIR. THE FAILURE MILEAGE WAS 121,020 AND THE CURRENT MILEAGE WAS 123,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452216March 19, 2012
POWER TRAIN
WHILE BEEN STOP WAITING IN A RED LIGHT THE MOTOR FEELS LIKE ACCELERATED (RPM INCREASE TOO HIGH BY ITSELF) THEN REDUCED TO NORMAL AND THEN (WHEN LIGHT TURNS GREEN) THE CAR DO NOT RESPOND TO ACCELERATOR. THE CAR DO NOT MOVE, DO NOT REACT TO THE PEDAL. YOU CAN SELECT REVERSE, DRIVE L1, L2 OR ANY OTHER OPTION, BUT IT DO NOT REACT TO ANYONE (JUST PARKING STATUS WAS ENABLE). THE CAR WAS STUCK SO WE NEED TO GET TOWED TO HOME. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452314March 19, 2012
ENGINE AND ENGINE COOLING:ENGINE
DRIVING NORTH ON MINNESOTA HIGHWAY 169 AT 65MPH AND NOTICE SMOKE COMING FROM THE ENGINE COMPARTMENT. I IMMEDIATELY PULLED OVER ONTO THE SHOULDER AND WITHIN THREE MINUTES THERE WERE FLAMES COMING FROM THE ENGINE COMPARTMENT AS WELL AS SMOKE. THERE WAS NOTHING WRONG WITH MY VEHICLE AND IT WAS RUNNING WELL WHEN ALL OF A SUDDEN IT JUST STARTED SMOKING AND THEN IT BURST IN TO FLAMES. *JS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10452317March 19, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
I STARTED MY VAN AND TRIED TO BACK OUT OF MY PARKING SPOT AND IT WOULD NOT GO ANYWHERE. I TURNED OFF THE ENGINE, SAT FOR ABOUT 5 MIN AND THEN TRIED AGAIN. THIS TIME IT BACKED UP, I WAS ABLE TO PULL UP TO THE STREET AND WHEN I WENT TO PULL OUT, IT SPUTTERED AND STALLED. I HAD IT TOWED TO A TRANSMISSION PLACE AND THEY SAID THAT IT WASN'T THE TRANSMISSION, IT WAS THE PCM. I HAD IT TOWED TO THE DEALERSHIP AND TOLD THEM IT WAS THE PCM. THEY INSISTED ON RUNNING A DIAGNOSTIC BECAUSE IT COULDN'T BE THE PCM, THEY HAVE NEVER SEEN THAT BEFORE. THEY FOUND OUT IT WAS THE PCM AND NOW I HAVE TO PAY FOR A DIAGNOSTIC THAT WASN'T NECESSARY. I HAVE TO PAY FOR A DESIGN FLAW THAT CAUSED THE PROBLEM TO BE FIXED AND PAY TO HAVE THE PCM REPLACED. THE TRANSMISSION SHOP THAT DIAGNOSED THE PROBLEM DID NOT CHARGE ME ANYTHING FOR HIS WORK. MY EXTENDED WARRANTY COMPANY IS PAYING HALF OF THE REPAIR EVEN THOUGH IT ISN'T A COVERED REPAIR AND YET FORD WILL NOT WAIVE OR COVER ANY OF THE PROBLEM THAT IS THEIR DESIGN FLAW. WHY ARE CUSTOMERS NOT INFORMED OF TSB'S THAT COULD HAVE PREVENTED THE PROBLEM? I AM VERY LUCKY THIS HAPPENED IN THE PARKING LOT INSTEAD OF ON THE HIGHWAY. THIS PROBLEM COULD HAVE BEEN FIXED WITH A TUBE OF SILICONE. WHY WAS THE TSB NOT COMPLETED BEFORE THE VEHICLE WAS SOLD TO ME AS A USED VEHICLE IN MAY 2011? IS THERE A RECALL TO FIX THIS PROBLEM IN THE WORKS? IS THERE A CLASS ACTION LAWSUIT I CAN JOIN? IS THERE ANYTHING BEING DONE TO FIX THIS PROBLEM BEFORE SOMEONE DIES? *TR *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452123March 18, 2012
VEHICLE SPEED CONTROL
THE CAR JUMPS. WHEN PUT IN DRIVE OR REVERSE. NO GAS APPLIED. HAPPENING MORE AND MORE NOW. ASK FORD TO LOOK AT IT THEY DID NOTHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452127March 18, 2012
ELECTRICAL SYSTEM
THIS VEHICLE HAS DIED ON ME NUMEROUS TIMES WHILE DRIVING DOWN THE FREEWAY OR AROUND TOWN DRIVING. IT HAS BEEN VERY SCARY AND A MIRACLE WE WEREN'T KILLED. THE FIRST TIME IT HAPPENED IN 2006. THE FORD DEALER HAD NO IDEA WHAT IT WAS, FINALLY DISCOVERED IT WAS HAPPENING IN COLD WEATHER, MOIST AIR OR RAIN. THE PCM WAS GETTING WET. THEY PUT FOAM AND SEALED WITH AN ADHESIVE. IT STARTED AGAIN IN 2008 HAD TO BE RESEALED. IT HAS STARTED AGAIN IN 2011 AND 2012 IT IS VERY SCARY AND YOU NEVER KNOW WHEN YOU WILL LOSE POWER. IT IS VERY EXPENSIVE TO HAVE FIXED. FORD KNOWS THIS WAS A BAD DESIGN. THEY ARE WAITING FOR SOMEONE TO GET KILLED AND BE SUED BEFORE THEY WILL TAKE RESPONSIBILITY FOR THIS PROBLEM. MY VAN IS NOW PARKED, WHILE I TRY TO GET THE MONEY TOGETHER TO HAVE IT SEALED AGAIN. HEMBORG FORD DOESN'T EVEN OFFER A DISCOUNT FOR THE REPAIR. THEY ARE NOT CONCERNED AT ALL THAT THE VEHICLE DIES WHILE YOU ARE TRAVELING DOWN THE FREEWAY. THIS VAN HAS HAD NUMEROUS RECALLS, IT SHOULD HAVE HAD ONE FOR THE PCM BUT SO FAR IT HAS NOT. I GUESS THEY ARE WAITING FOR SOMEONE TO DIE. ONLINE THERE IS A LOT OF COMPLAINTS ON THIS SAME ISSUE FROM PEOPLE FROM ALL OVER THE UNITED STATES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451836March 15, 2012
ELECTRICAL SYSTEM
PCM FAILURE MOISTURE GETS INTO PCM BECAUSE OF DESIGN FLAW AND CAUSES ELECTRICAL SHORTS AND VEHICLE JERKS AND CUTS OUT. LOSES POWER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451848March 15, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHEN STARTING THE VEHICLE, SHE WOULD OCCASIONALLY BECOME LOCKED INSIDE THE VEHICLE OR LOCKED OUT OF THE VEHICLE BY THE ANTI-THEFT SYSTEM. THE VEHICLE WOULD ALSO SPORADICALLY FAIL TO START. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TRANS RECEIVER WAS REPLACED AND THE COMPUTER WAS UPDATED HOWEVER, THE FAILURE PERSISTED. THE CURRENT AND THE FAILURE MILEAGES WERE 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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