Ford Focus Complaints

22,326 consumer complaints on file.

#10047994June 26, 2004
ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
WHILE EXITING THE HIGHWAY, THE VEHICLE STALLED AND CAUGHT ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND DETERMINED THE FIRE STARTED IN THE ENGINE. *AK THE INSPECTOR DETERMINED THAT THE CAUSE OF THE FIRE WAS RELATED TO A FAULTY CABLE/BATTERY CONNECTOR. THIS WAS A KNOWN PROBLEM IN THE 200-2001 FORD FOCUS MODEL. *SC *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10078832June 25, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH, ELECTRICAL SYSTEM:IGNITION, LATCHES/LOCKS/LINKAGES
WHEN INSERTING THE KEY INTO THE IGNITION THE KEY WILL ONLY ENTER HALF-WAY AND THE KEY CANNOT BE TURNED OR THE KEY CAN BE FULLY INSERTED, BUT CANNOT BE TURNED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074336June 25, 2004
ELECTRICAL SYSTEM:IGNITION
WHEN PLACING VEHICLE KEY IN THE IGNITION SWITCH, CONSUMER NOTICED THAT THE KEY WOULD ONLY FIT HALF WAY RESULTING IN THE CONSUMER BEING UNABLE TO TURN SWITCH TO START VEHICLE ENGINE. THE DEALER AND MANUFACTURER WERE NOTIFIED. *MR THE DEALER REPLACED THE LOCK CYLINDER FREE OF CHARGE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075584June 25, 2004
STEERING:COLUMN
STEERING WHEEL LOCKED AND IT WAS DIFFICULT TO UNLOCK IT ON FIVE DIFFERENT OCCASIONS. DEALER REFUSED TO EXAMINE THE VEHICLE, BUT INSTEAD QUOTED PRICES TO THE CONSUMER. *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078732June 24, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
WITHOUT ANY WARNING, MY THE KEY WILL NOT GO IN THE IGNITION. CONSEQUENTLY, I CANNOT START MY CAR. BECAUSE I HAVE SEEN ENTIRELY TOO MANY POSTS ABOUT THIS, I CONTACTED FORD AT THE 800 NUMBER. ALL I GOT WAS APOLOGIES AND IF I GET IT REPAIRED TO KEEP THE RECEIPT FOR REIMBURSEMENT IN THE EVENT THERE IS A RECALL. I WONDER WHY THERE HASN'T BEEN ONE ALREADY WHEN IT IS LISTED AS ONE OF THE TOP TWO PROBLEMS WITH THE FORD FOCUS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078766June 24, 2004
ELECTRICAL SYSTEM:IGNITION
AS I TRIED TO LEAVE MY HOUSE ON 6/18/04, I FOUND THAT MY KEY WOULD ONLY GO INTO MY IGNITION A QUARTER OF THE WAY. DESPITE TRYING SEVERAL IDEAS SUGGESTED, MY HUSBAND AND I ENDED UP CONTACTING A LOCKSMITH WHO FORTUNATELY WAS ABLE TO FIX THE PROBLEM IN OUR DRIVEWAY INSTEAD OF HAVING IT TOWED. HE HAD TO DRILL OUT THE IGNITION AND REPLACE IT WITH A NEW ONE. ALL TOGETHER, IT ENDED UP COSTING US $170. MY 2000 FORD FOCUS ONLY HAS 70,000 MILES ON IT, AND I DON'T FEEL THIS TYPE OF PROBLEM SHOULD BE OCCURRING. I UNDERSTAND IT IS A CONSISTENT PROBLEM BY READING ITEMS ON THE INTERNET AS WELL AS THE INFORMATION PRESENTED BY THE LOCKSMITH. HE SAID THAT HE HAS WORKED ON 6 FOCUSES IN THE PAST YEAR INCLUDING ONE JUST LAST WEEK. I AM TRULY CONCERNED ABOUT THIS POSSIBLY HAPPENING AGAIN. FORD SHOULD BE RECALLING THE IGNITION AND REPLACING THEM WITH ONES THAT WILL LAST. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073714June 24, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
ONCE THE KEY IS IN THE IGNITION SWITCH IT FAILS TO TURN. THIS WOULD BE THE THIRD TIME IN TWO YEARS THAT THE IGNITION CYLINDER HAD TO BE REPLACED. *AK *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079918June 23, 2004
STEERING:LINKAGES
STEERING WHEEL PRODUCES A WHINE NOISE WHEN TURNING. *MR THE WHINE WOULD BE PRESENT WHEN THE VEHICLE WAS TURNED. THIS WAS AN INTERMITTENT PROBLEM. THE DEALER ALSO NOTICED THE NOISE AND DIAGNOSED THE PROBLEM AS FRICTION IN THE STEERING MECHANISM AND LUBED THE STEERING. THE NOISE CONTINUED INTERMITTENTLY AND THE DEALER HAD BECOME UNABLE TO DUPLICATE THE PROBLEM. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079926June 23, 2004
UNKNOWN OR OTHER
CONSUMER ACCIDENTALLY OPENED UP ANOTHER FORD FOCUS DOOR WITH KEY. *MR THERE WAS ANOTHER INCIDENT WHERE THE CONSUMER HAD GONE TO A FORD DEALERSHIP WITH THE ASSISTANCE OF A FORD STAFF PERSON WHO WITNESSED THE CONSUMERS KEY OPEN THE DOORS, TRUNK, AND IGNITION OF 3 OUT OF 3 2004 FORD FOCUSES. THE CONSUMER WAS TOLD THAT IT WAS AN ISOLATED CASE. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078690June 23, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
I BROUGHT CAR BRAND NEW FROM FORD IN MARCH 2004. SINCE THEN THE BRAKES, AND CALIPERS, ROTORS HAVE SQUEALED HORRIBLY. I HAVE TAKEN THE CAR BACK TO THE SHOP THREE TIMES HAD NUMEROUS PHONE CONVERSATIONS WITH THEM AND THE PROBLEM IS NOT FIXED. I FINALLY TOOK IT TO A MECHANIC OUTSIDE FORD WHO TOLD ME THE ROTORS WERE WARPED AND GLAZED. THIS CAR IS ONLY3 MONTHS OLD. THEY ARE AT A .8 AND SHOULD BE 1 INCH. THE FRONT BRAKES HAVE NVER BEEN REPLACED. I HAVE CHILDREN THAT RIDE IN THIS VEHICLE WITH ME.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078594June 22, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
LEFT BRAKE PAD AND ROTOR COMPLETELY WORN AFTER 24000 MILES OF GENTLE DRIVING. FORD REFUSED TO COVER THE PADS AND ROTOR UNDER THE WARRANTY. CUSTOMER SERVICE WAS NOT HELPFUL OR FLEXIBLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079636June 22, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
CONSUMER ATTEMPTED TO START VEHICLE BUT KEY WOULD NOT TURN. IGNITION WAS LOCKED IN PLACE, IT WOULD NOT MOVE, AND THE STEERING WHEEL WAS LOCKED. DEALERSHIP REPLACED LESS THAN THREE MONTHS AGO THE SWITCH, BUT PROBLEM RECURRED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078609June 22, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
[1] 2000 FORD FOCUS ZX3, 27,500 MILES, NO KNOWN EVENTS PRIOR TO FAILLURE [2] WILE DRIVING AT 65 MPH ON I-65 THE PASSENGER SIDE FRONT SUSPENSION SPRING FAILED, DROPPED INTO THE WHEEL AND SHREDDED THE TIRE. VEHICLE SHOOK VIOLENTLY BORDERING ON BEING OUT OF CONTROL. LIFTING THE ACCELERATOR ALLOWED THE CAR DECREASE IN SPEED AND WAS BROUGHT TO THE SIDE OF THE ROAD. TOW AND DELAY OF 24 HOURS TO SECURE PARTS ENSUED. COIL SPRING WAS FOUND TO HAVE FAILED ADJACENT TO A METAL PLATE THAT RECEIVED THE SPRING AS PART OF THE STRUT ASSEMBLY, AT AN AREA CONTAINED IN A PLASTIC SLEEVE. [3] COIL SPRING, STRUT AND TIRE REPLACED. PARTS PHOTOGRAPHED IN PLACE PRIOR TO REPAIR, SPRING AND STRUT RETAINED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079681June 22, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
WHILE DRIVING AT ANY SPEED VEHICLE STALLED. CONSUMER RESTARTED THE VEHICLE, AND DROVE IT TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT THE FUEL PUMP NEEDED TO BE REPLACED AND HE REPLACED IT. HOWEVER, THE PROBLEM RECURRED, AND THE VEHICLE WAS TAKEN BACK TO THE DEALER SIX TIMES. *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073881June 22, 2004
INTERIOR LIGHTING
THE INDICATOR LIGHTS ON THE INSTRUMENT PANEL FOR THE HIGH BEAM HEADLIGHT AND TURN SIGNALS WERE NOT BRIGHT ENOUGH. *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078542June 21, 2004
ELECTRICAL SYSTEM:IGNITION, EQUIPMENT:ELECTRICAL
WE OWN A 2000 FORD FOCUS 4DR LX. ON 2/18/2004 AND AGAIN ON 6/20/2004, WE PUT A KEY IN THE IGNITION, AND IT WOULD NOT TURN AT ALL. WE TRIED EVERYTING, INCLUDING JIGGLING THE STEERING WHEEL. THE FIRST TIME, WE HAD THREE KEYS FOR THE CAR AND FOUND THAT ONE WORKED, BUT THE OTHERS DIDN'T. IT WAS UNDER AN EXTENDED WARRANTY (NOT FORD'S), WHICH COVERED REPLACEMENT OF THE ENTIRE IGNITION ASSEMBLY. IT IS NOW IN THE SHOP AGAIN, 4 MONTHS LATER, UNDER A PARTS WARRANTY (LESS THAN 1 YEAR/ 12,000 MILES SINCE THE LAST TIME). THERE IS ABSOLUTELY NO WARNING THAT THIS IS ABOUT TO HAPPEN. THIS TIME, WE WERE OUT OF TOWN ON A HOLIDAY SUNDAY (FATHERS' DAY), NO RENTAL CARS AVAILABLE ANYWHERE, NO PLACE TO STAY. NEITHER KEY WORKED (HAD TWO). WE HAD IT TOWED BACK TO THE DEALERSHIP THAT WORKED ON IT THE LAST TIME. IT IS THERE NOW. A TOW TRUCK DRIVER SAID HE SEES THIS OFTEN/ THIS IS A COMMON PROBLEM, AS DO SOME OF THE WEBSITES LISTING COMPLAINTS ABOUT HIS MAKE/MODEL CAR. THIS TIME IT SHOULD BE UNDER FORD'S PARTS WARRANTY, BUT WE ARE CONCERNED THIS WILL HAPPEN AGAIN AND AGAIN. I AM TERRIFIED THAT THIS WILL HAPPEN AGAIN AND ONE OF US WILL BE STRANDED SOMEPLACE AND NOT ABLE TO GET HELP. PLEASE INVESTIGATE, AND IF YOU FIND THAT THIS IS A CHRONIC PROBLEM WITH THE CAR, AS IT APPEARS TO BE, PLEASE MAKE FORD RECALL THIS PART AND FIX THE PROBLEM. OUR CAR ONLY HAS APPROXIMATELY 52,000 MILES ON IT. WE PREVIOUSLY HAD PROBLEMS WITH THE FRONT SUSPENSION AND 3 MAJOR PROBLEMS WITH THE FUEL SYSTEM (HAD TO BE TOWED TO THE DEALER 3 TIMES). IT IS NOW OUTSIDE THE MANUFACTURER'S WARRANTY, AND IT DID NOT FALL WITHIN THE LEMON LAW. WE CAN'T AFFORD TO REPLACE THE CAR NOW, NOR SHOULD WE HAVE TO, BUT WE'RE GOING TO TRY (BUT WE DON'T KNOW WHO WILL BUY IT, KNOWING THAT THEY COULD GET STRANDED SOMEWHERE, TOO). THANK YOU FOR YOUR CONSIDERATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078579June 21, 2004
STEERING:COLUMN LOCKING:ANTI-THEFT DEVICE
STEERING WHEEL LOCKS AND YOU CANNOT TURN THE KEY IN THE IGNITION AT ALL. STEERING WHEEL, IGNITIONS, AND GEARSHIFT ARE ALL FROZEN. HAS HAPPENED 3 TIMES BEFORE BUT THIS IS THE FIRST TIME THAT THE ALL 3 ARE STUCK AND CAN'T GET IGNITION TO BUDGE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078494June 20, 2004
STEERING:COLUMN LOCKING:ANTI-THEFT DEVICE
2000 FORD FOCUS KEY WILL NOT TURN OVER WHEN WHEELS ARE LOCKED. HAVE TO TOW CAR TO DEALERSHIP. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078504June 20, 2004
SUSPENSION:FRONT:WHEEL BEARING
I OWN A 2000 FORD FOCUS THAT IS 3 1/2 YEARS OLD AND HAS DEFECTIVE REAR WHEEL BEARINGS. THEY WERE REPLACED 2 TIMSE ON THE REAR LEFT AND 1 TIME ON THE RIGHT REAR WHILE UNDER WARRANTY. JUNE 3RD THE REAR WHEEL BEARING STARTED MAKING A NOISE SO TOOK IT TO A GARAGE WHERE THEY SAID I HAD BAD REAR WHEEL BEARING AND I IMMEDIATELY TOOK IT TO HAGERSTOWN FORD WHO CONFIRMED ON JUNE 4TH 2004 THAT BOTH REAR BEARING WERE BAD AND THAT IT WAS NO LONGER COVERED UNDER WARRANTY. I COULD HAVE LOST BOTH WHEELS AND BEEN IN A SERIOUS ACCIDENT AND THESE PARTS HAVE BEEN KNOWN TO BE DEFECTIVE ON THIS MODEL. FORD WOULD NOT COVER THE REPAIR AND THIS CAR HAS ACCORDING TO THEIR RECORD HAD 3 LEFT REAR BEARINGS REPLACED AND 2 REAR RIGHT BEARINGS REPLACED BY FORD. HOW CAN THEY KEEP PUTTING DEFECTIVE PARTS THAT ARE A SAFETY ISSUE ON CARS AND NOT TAKE RESPONSIBILITY FOR IT . *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078478June 19, 2004
SUSPENSION
AT ABOUT 13,000 MILES MY 2003 FORD FOCUS BEGAN TO VIBRATE IN THE FRONT (STEERING WHEEL AND GEAR SHIFT). I TOOK IT TO MY LOCAL DEALERSHIP AND THEY TOLD ME THAT I HAD A TIRE OUT OF BALANCE. I THEN TOOK MY CAR TO MY LOCAL TIRE CENTER AND HAD THE TIRES BALANCED. I THEN WENT ON VACATION IN MY CAR. THE CAR CONTINUED TO VIBRATE THROUGH THE TRIP. WHEN I RETURNED I TOOK MY CAR TO A SECOND DEALERSHIP. I WAS THEN TOLD THAT MY GOODYEAR INTEGRITY TIRES HAVE PREMATURE WEAR CAUSING THE VIBRATION. MY TIRES ALSO HAVE SCALLOPING, BUT THE DEALERSHIP STATED THAT THE ALIGMENT WAS WITHIN FORD SPECIFICATIONS. I NOW HAVE A CAR LESS THAN A YEAR OLD AND JUST OVER 16,000 MILES IN NEED OF NEW TIRES. I AM CONCERNED ABOUT THE RAPID WEAR OF THE TIRES AND THAT THIS MAY CAUSE ACCIDENTS WITH OTHER DRIVERS OF THE 2003 FORD FOCUS. MY DEALERSHIP TOLD ME THAT THIS WAS A COMMON PROBLEM WITH THE 2003 FORD FOCUS BECAUSE THE GOODYEAR TIRES HAD A VERY SOFT RUBBER COMPOUND. I HAVE BEEN TOLD THAT THIS IS NOT A MANUFACTURERS DEFECT, BUT PREMATURE WEAR AND THAT I AM RESPONSIBLE FOR REPLACING THE TIRES AT MY EXPENSE. I AM NOW PLANNING ON GOING TO MY LOCAL TIRE DEALER AND REPLACING THE TIRES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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