Ford Focus Complaints

22,326 consumer complaints on file.

#10090212September 1, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
WHILE STARTING THE VEHICLE KEY WOULD NOT TURN THE IGNITION SWITCH. VEHICLE WAS TOWED TO A REPAIR SHOP, AND MECHANIC HAD TO REPLACE THE IGNITION SWITCH CYLINDER. DEALER WAS NOT NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088947September 1, 2004
STEERING:COLUMN LOCKING:ANTI-THEFT DEVICE
I HAVE HAD THE STEERING WHEEL LOCK AND KEY UNABLE TO TURN TWICE NOW. THE FIRST INCIDENT OCCURRED IN FEBRUARY 2003. THE CAR HAD TO BE TOWED TO THE DEALERSHIP AND I WAS TOLD THE STEERING COLUMN HAD TO BE REPLACED AND RE-KEYED. IT COST $867 TO FIX. EVEN THOUGH IT WAS "FIXED", I STILL HAD TO WIGGLE THE STEERING WHEEL TO GET THE KEY TURNED WHICH AT TIMES TOOK A FEW MINUTES. NOW A YEAR AND A HALF LATER, THE SAME EXACT THING HAPPENED. I CAN'T GET THE KEY TO TURN AT ALL. WHEN I CALLED THE DEALERSHIP, I WAS TOLD THE WARRANTY EXPIRED AFTER A YEAR AND THAT FORD WAS A "REAL STICKLER ON THEIR WARRANTIES" AND I WOULD HAVE TO PAY ABOUT THE SAME AMOUNT AGAIN. JUST A NOTE - AFTER ONLY A YEAR AFTER PURCHASING THE CAR, IT SQUEAKED LIKE CRAZY ANYTIME I USED THE BRAKES. EVEN THOUGH THE BRAKES WERE REPLACED, THE CAR STILL SQUEAKS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090116August 31, 2004
VEHICLE SPEED CONTROL
RECALL 00V302000, WHEN COMING TO A STOP ENGINE REVVED AT A HIGH RATE. CONSUMER PULLED OVER, AND RESTARTED THE VEHICLE. DEALERSHIP WOULD NOT REPAIR THE PROBLEM BECAUSE VIN WAS NOT INCLUDED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088907August 31, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
REAR DOORS WERE VERY DIFFICULT TO CLOSE. IT WOULD TAKE A HALF HOUR TO GET THE DOOR CLOSED AND LATCHED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088913August 31, 2004
STRUCTURE
WATER LEAKS INTO TRUNK AND FLOOR CAR WAS TORN APART IN ATTEMPT TO FIX WATER LEAKS. HOOD, RIGHT FENDER,FRONT WINDSHIELD,REAR WINDOW,DASHBOARD,STEERING WHEEL. LL REMOVED FROM CAR THEN REINSTALLED, TO TRY TO FIX WATER LEAKS.*AK WE NOW FILL NOTHING WILL WORK CORRECTY AND CAR IS NOT SAFE TO DRIVE, SINCE STEERING WHEEL WAS REMOVED THEN REINSTALLED, FORD DEALERSHIP SERVICE DEPARTMENT DID ALL THIS WORK. CAR IS A LEMON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088917August 31, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, AIR:DISC:ROTOR
EVERY SINCE I BOUGHT THE CAR THE BRAKES HAVE SQUEAKED. WHEN I TOOK IT IN FOR THE FIRST SERVICE, I INFORMED THE MECHANIC OF MY CONCERN ABOUT THE SQUEAKING BRAKES AND THE OVERWHELMING AMOUNTOF BRAKE DUST ON MY WHEELS AND RIMS. AFTER THAT CHECK UP I WAS TOLD MY BRAKES WERE FINE AND I PLEADED WITH THE MECHANIC TO BE SURE AND AGAIN AND AGAIN HE TOLD ME EVERYTHING WAS FINE. THIS PAST SATURDAY, AUGUST 28 2004, JUST OVER 16,000 MILES, I TOOK MY CAR IN FOR SERVICE AND AGAIN COMPLAINED OF THE BRAKE DUST AND SQEAKING SOUND AND NOW GRINDING SOUND I HERE. I HAVE BEEN INFORMED THAT I NEED NEW FRONT BRAKES METAL TO METAL PADS AND THE FRONT ROTORS MUST BE REPLACED!!!! THIS IS CRAZINESS AND I AM OUTRAGED!!!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088923August 31, 2004
ELECTRICAL SYSTEM:IGNITION
WENT TO WORK, PARKED CAR IN COMPANY LOT CAME OUT PUT KEY INTO IGNITION TO START AND KEY WILL NOT TURN. STEERING WHEEL WILL NOT TURN. HAD VEHICLE TOWED TO DEALERSHIP, NO WORD FROM THEM YET. I HAVE A BABY WHAT IF THIS WERE TO HAPPEN IN THE MIDDLE OF WINTER WHILE MY BABY WAS WITH ME. IT IS VERY DANGEROUS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090078August 31, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
REAR DOOR ON THE DRIVER'S SIDE DOES NOT LATCH CORRECTLY. ONCE OPENING THE DOOR IT DOES NOT SHUT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087483August 31, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
UPON STARTING THE VEHICLE KEY STICKS IN THE IGNITION FOLLOWED BY THE STEERING WHEEL LOCKING UP. IF THE CONSUMER MANAGED TO REMOVE THE KEY, THE STEERING WHEEL WAS STILL LOCKED. VEHICLE WAS TOWED TO THE DEALERSHIP, WHO REPLACED THE IGNITION ASSEMBLY. THE FAILURE RECURRED, AND THE KEY BROKE IN THE IGNITION. THE IGNITION ASSEMBLY HAS TO BE REPLACED AGAIN. *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083477August 31, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THE CONSUMER STATED THE AUTOMATIC LOCKS AND THE DOORS FAILED TO LATCH . THE CONSUMER HAD TO TIE THE DOORS UP WITH ROPE, BECAUSE ON ONE OCCASION THE DOOR FLEW OPEN. *JB THE REAR PASSENGER DOOR WOULD OPEN ON LEFT TURNS. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083562August 31, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
THE FRONT COIL SPRING WAS RUBBING/CUTTING INTO THE FRONT PASSENGER SIDE TIRE. *AK THE COIL SPRING HAD FRACTURED AND BECAME WEDGED AGAINST THE TIRE. THIS FAILURE LEFT THE VEHICLE INOPERABLE BECAUSE IT RESTRICTED MOVEMENT AND STEERING. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083563August 31, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
WHILE DRIVING, THE DOOR OPENED CONSTANTLY. ALSO, THE PLASTIC DOOR HANDLES WERE LOOSE. *AK THE LEFT DOOR WOULD NOT STAY SHUT AND THE LOCKS ON THE INSIDE WOULD WORK INTERMITTENTLY. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091526August 30, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
COMPLAINT REGARDING FRONT COIL SPRINGS ON 2002 FORD FOCUS.*MR THE CONSUMER REPLACED ONE COIL SPRING ON HIS VEHICLE BECAUSE IT WAS BROKEN. THIS SERVICE WAS DONE THE SAME WEEK THE MANUFACTURER RECALLED THE FRONT SPRINGS ON THE SABLE AND TAURUS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091520August 30, 2004
SEATS
THE VEHICLE WAS DELIVERED TO THE CONSUMER WITH A DEFECTIVE FRONT PASSENGER SEAT. *MR THE BACK REST DID NOT LOCK, SO THE SEAT BELTS WERE INEFFECTIVE. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089967August 30, 2004
STEERING:COLUMN LOCKING:ANTI-THEFT DEVICE
WHILE TURNING STEERING WHEEL LOCKED AND THE LOST STEERING CONTROL. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088800August 30, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, EQUIPMENT:MECHANICAL
ON SUNDAY, AUGUST 29, 2004 MY SON & I WERE TRAVELING IN THE CITY OF MADISON, WISCONSIN IN A SPEED ZONE OF 30 MPH. ALL OF A SUDDEN MY CAR LOST POWER & DIED IN A BUSY INTERSECTION. I THOUGHT IT MIGHT BE THE BATTERY. SO I SHUT OFF THE ENGINE & TRIED STARTING IT AGAIN - IT CONTINUED TO NOT START BACK UP; HOWEVER, WE STARTED SMELLING GAS & WE COULDN'T GET OUT OF THE CAR DUE TO TRAFFIC ALL AROUND US. FINALLY A POLICE OFFICER CAME & ASKED US TO IMMEDIATELY GET OUT OF THE CAR - THERE WAS GAS POURING OUT ALL OVER THE ROAD. IT APPEARED THAT THE FUEL PUMP WAS MALFUNCTIONING. IN DECEMBER 2003 I HAD THE RECALL OF THE FUEL PUMP REPLACED AT THE DEALERSHIP. HOWEVER, THE POLICE OFFICER INDICATED THAT IT APPEARED TO BE THE FUEL PUMP BECAUSE EVERY TIME YOU TURNED THE IGNITION - GAS STARTED POURING OUT. I HAD MY CAR TOWED AT MY EXPENSE OF $84.00 TO THE DEALERSHIP. I ALSO LOST A FULL TANK OF GAS WHICH COST ME $17.00. I CALLED THE DEALERSHIP & THEY DIRECTED ME TO FORD CUSTMER RELATIONS. I SPOKE WITH AN ANTHONY ON 08/30/04 @ 7:22AM (CST). HE INDICATED THAT THE FUEL PUMP COULD BE REPLACED AGAIN THAT IT WAS A WARRANTY BY FORD. HOWEVER, WHEN I ASKED ABOUT THE OTHER EXPENSES OF TOWING, RENTAL CAR (CURRENTLY WITHOUT A CAR & CANNOT GO TO WORK) , REPLACEMENT OF GAS LOST - HE SAID FORD DOES NOT HAVE ANY WAY OF REIMBURSING THESE. THE CUSTOMER SERVICE PERSON INDICATED THAT WAS NOTHING THAT FORD COULD DO ABOUT THIS. MY GREAT CONCERN IS THAT MY SON & I INHALED A LOT OF GAS FUMES - WE COULD HAVE BEEN BLOWN UP IN THE CAR (ACCORDING TO THE POLICE OFFICER) - AND FORD IS NOT BE HELPFUL IN THIS MATTER AT ALL. I FEEL THAT THE 2000 FORD FOCUS IS NOT A SAFE CAR TO DRIVE. PLUS I THERE IS ANOTHER RECALL FOR THE COIL ON THE CAR & YOU CAN'T GET THIS REPLACED BECAUSE THE COILS WILL NOT BE RELEASED UNTIL DECEMBER 2004. THIS SEEMS NOT RESPONSIBLE OF THE FORD MOTOR COMPANY AT ALL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088816August 30, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THREE DIFFERENT INSTANCES WHERE THE PASSENGER BACK DOOR FLEW OPEN WHEN MAKING A TURN. THE DOOR WAS PROPERLY CLOSED AND THE DOORS WERE LOCKED BUT THE DOOR FLEW OPEN. NO ONE WAS HURT THANK GOODNESS BECAUSE THEY HAD THEIR SEAT BELT ON. THEY COULD HAVE BEEN THROWN FROM THE CAR. IF YOU HAD A PET IN THE CAR THEY WOULD HAVE FALLEN OUT. ANOTHER TIME MY DAUGHTER WAS DRIVING THE CAR AND THE DOOR FLEW OPEN. SHE IS AN INEXPERIENCED DRIVER BEING ONLY 16YEARS OLD. SHE COULD OF HAD A ACCIDENT. I NO LONGER LET HER DRIVE THIS CAR. IT IS A 2000 FORD FOCUS. I CALLED THE DEALERSHIP AND THEY SAID THEY WOULD HAVE TO LOOK INTO THE PROBLEM. I SAID WILL I BE CHARGED THEY SAID POSSIBLEY....*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090038August 30, 2004
VISIBILITY:REARVIEW MIRRORS/DEVICES, AIR BAGS
WHILE TURNING THE CORNER AT 15 MPH PASSENGER'S SIDE MIRROR SLIGHTLY HIT A PARKED VEHICLE MIRROR. AS A RESULT, DRIVER'S SIDE AIR BAG DEPLOYED INADVERTENTLY. DRIVER SUSTAINED A MINOR BURN ON THE RIGHT ARM. *AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10088834August 30, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, EQUIPMENT
THE DOOR LATCH ON THE REAR DRIVER'S SIDE SEIZED UP AND THE DOOR WOULD NOT OPEN. DUE TO THIS THE LATCH, THE DOOR HANDLE AND REINFORCEMENT HAD TO BE REPLACED. THE HANDLE STILL WOULD NOT OPEN THE DOOR DUE TO FORD PROVIDING THEM THE WRONG PART NUMBER TO BE ORDERED FOR THE LATCH. ONCE THE CAR DEALERSHIP WAS ABLE TO FIND THE CORRECT PART NUMBER TO ORDER THE LATCH THE DOOR WAS FIXED, BUT THE HANDLE STILL COMES LOSE ON THE INSIDE OF THE DOOR. THE ONLY WAY TO FIX THIS IS TO HIT THE HANDLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088836August 30, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
OPENED REAR (DRIVERS SIDE) DOOR AND PLACED GROCERIES ON BACK SEAT. CLOSED DOORS AND LEFT GROCERY STORE LOT. UPON MAKING A TURN, EN ROUTE, THE REAR DOOR SWUNG OPENED AND SOME ITEMS TUMBLED OUT! PULLED OFF THE ROAD AND TRIED TO CLOSE REAR DOOR. WAS UNABLE TO. GOT HOME AND USED A SCREWDRIVER TO WORK THE LATCH TO THE OPEN POSITION. WAS DIFFICULT TO GET THE DOOR TO STAY CLOSED. I TRY NOT TO USE THIS DOOR EVEN NOW.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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