Ford Focus Complaints

22,326 consumer complaints on file.

#10091090September 15, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
2001 FORD FOCUS - STEERING WHEEL LOCKED & KEY WON'T TURN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10092703September 14, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
WHILE DRIVING THE VEHICLE STALLED. *NM THE CONSUMER REMEMBERED RECEIVING A RECALL NOTICE IN THE MAIL REGARDING THE FUEL PUMP. WHEN THE CONSUMER WAS ABLE TO READ THE RECALL SHE DISCOVERED THAT IT DESCRIBED THAT EXACT SAME PROBLEM THAT SHE HAD EXPERIENCED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10092773September 14, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
RIGHT PASSENGER COIL SPRING HAD BROKEN AND WENT THROUGH THE RIGHT FRONT TIRE. *MR *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10092019September 14, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THE DRIVER SIDE DOOR LATCH FAILED,CAUSING THE DOOR TO OPEN WITH OUT WARNING. THE DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. PLEASE PROVIDE MORE INFORMATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090952September 14, 2004
TIRES, TIRES:SIDEWALL
ON MY 2002 FOCUS SE MY PASSANGER FRONT TIRE HAD A BUBBLE- MY CAR ONLY HAS 17,000 MILES ON IT. WHEN I CALLED THE DEALERSHIP I FOUND IT WASN'T UNDER WARRANTY. THE TIRES ARE SEPERATE AND HAD TO BE PRORATED FOR WEAR. THE COST OF THE SAME TIRE PLUS THE COST OF THE LABOR WAS ALMOST A HUNDRED DOLLARS. I CAN'T BELIEVE I AM FIXING SOMETING I DIDN'T CAUSE. FORD WON. I BOUGHT A NEW TIRE BUT FROM A DIFFERENT COMPANY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090983September 14, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
THE INGITION CYLINDER OF MY 2000 FORD FOCUS COMPLETELY LOCKED UP. FORD HAS DONE NOTHING TO COMPENSATE FOR THE COST INCURRED DURING REPAIR. THIS IS A HIGHLY DOCUMENTED DEFECT AND SHOULD BE COVERED BY A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061305September 14, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION SHIFTED INTO NEUTRAL AND KICKED BACK INTO DRIVE WHILE DRIVING. *PH THE DEALER WAS UNABLE TO DUPLICATE THE CONSUMER'S CONCERN. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES BEFORE THE WARRANTY EXPIRED. *JB *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091906September 13, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
IGNITION SWITCH LOCKED.AS A RESULT, KEY WAS UNABLE TO TURN THE SWITCH IN ORDER TO START THE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091957September 13, 2004
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW
WHILE DRIVINGAND UPON TURNING THE AIR CONDITIONER ON RIGHT REAR WINDOW SHATTERED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091978September 13, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
CONSUMER WAS UNABLE TO START VEHICLE. IT WAS TOWED TO THE DEALER, WHO REPLACED THE IGNITION LOCK AND CYLINDER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091981September 13, 2004
EXTERIOR LIGHTING:HEADLIGHTS:SWITCH, ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
HEADLIGHTS/RADIO AND ELECTRICAL PARTS WOULD COME ON AND OFF ON THEIR OWN. CONSUMER DROVE VEHICLE TO DEALER FOR INSPECTION, BUT MECHANIC COULD NOT DUPLICATED THE PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083925September 13, 2004
VEHICLE SPEED CONTROL, POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
CONSUMER CAN SHIFT GEARS WITHOUT PUSHING THE SHIFT RELEASE BUTTON. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK ON SEVERAL OCCASIONS, THE CONSUMER ACCIDENTALLY SHIFTED INTO NEUTRAL WHEN DRIVING AND AT HIGHWAY SPEEDS. ON ANOTHER OCCASION WHEN THE VEHICLE WAS SHIFTED FROM NEUTRAL TO DRIVE WITHOUT KNOWLEDGE OF HAVING DONE SO UNTIL THE VEHICLE SUDDENLY LUNGED FORWARD. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090878September 12, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
MY IGNITION CYLINDER LOCKS, I.E. I PUT THE KEY IN THE IGNITION AND IT WILL NOT TURN. I HAD THE IGNITION CYLINDER REPLACED 9 MONTHS AGO. NOW THE SAME PROBLEM HAS OCCURRED. CANNOT START MY CAR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090816September 11, 2004
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL
WE HAVE A 2000 FORD FOCUS AND IT HAS BEEN IN AND OUT OF THE SHOP FOR THE SAME PROBLEM. THE CAR STALLS AT TIMES AND THE LIGHTS OF THE CAR GO OFF AND ON AS WELL AS THE RADIO AND THE SPEEDOMETER GO CRAZY FROM ON SIDE TO THE OTHER. I CAN BE DRIVING AND HAVE THE RADIO OFF AND IT WILL TURN ON. THE CAR STALLED FOR THE FIRST TIME ON OCT. 22 2001 AND IT DIDN'T RESTART SO WE TOOK IT TO FORD AND THEY REPLACED THE FUEL PUMP. THE CAR DROVE GOOD FOR A WHILE AND THEN IT STARTED ALL OVER AGAIN. SO WE TOOK IT TO FORD ON SEPT. 30 2002 AND THEY TOLD US THAT IT WAS ALTENATOR. SO WE HAD IT REPLACED. THE CAR DID GOOD FOR A WHILE AND THEN ON JULY 16 2003 THE ENGINE WOULD STALL. FORD SAID THAT THIS TIME IT WAS VACUUM LEAK AND THEY REPLACED THE TUBE ASSEMBLY. THE CAR STILL HAD THE SAME PROBLEM AND WE TOOK IT IN ON JULY 18 2003 THE ENGINE WOULD STALL. FORD SAID THAT IT WAS THE FUEL PUMP ONCE AGAIN. SO WE HAD IT REPLACED. THE CAR STILL HAD THE SAME PROBLEM SO WE TOOK IT BACK TO FORD AND THEY SAID IT WAS THE ALTENATOR. WE COULDN'T AFFORD TO HAVE IT FIXED BY FORD SO WE HAD THE ALTENATOR FIXED WITH SOMEONE ELSE. ON SEPT. 17 2003 WE COULD NOT START THE CAR AND WE HAD TO HAVE IT TOWED. FORD SAID THAT IT WAS THE IGNITION CYLINDER AND WE HAD IT REPLACED. AFTER ALL OF THIS THE CAR DID OK FOR A LITTLE WHILE BUT ON JAN. 28 2004 THE ENGINE BEGAIN TO STALL ONCE AGAIN. FORD SAID THAT IT WAS THE FUEL PUMP ONCE AGAIN SO WE HAD IT REPLACED. ON FEB. 4 2004 THE GAS WOULD LEAK WHEN YOU FILLED THE TANK. FORD SAID IT WAS THE PUMP RETAINING NUT NOT SEATED PROPERLY. THE CAR STILL DID NOT ACT GOOD IT STARTED OUT SLOW WITH THE CAR STALLING EVERY NOW AND THEN AND THEN IT JUST WOULD STALL AND TURN OFF WHILE YOU ARE DRIVING. AND SOMETIMES THE CAR WOULD NOT EVER START AGAIN UNTILL 15 MIN WOULD PASS AND THEN IT WOULD START. ON AUG. 20 2004 WE TOOK IT TO FORD AND THEY SAID THAT THE ALTERNATOR. SO WE HAD IT REPLACED FOR THE 3RD TIME. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090817September 11, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
KEY TO MY FORD FOCUS WOULD NOT TURN IN THE CYLINDER AND WAS UNABLE TO START MY CAR. HAD TO HAVE CAR TOWED AND A NEW IGNITION CYLINDER INSTALLED. TOWING, PARTS AND LABOR COSTS $400.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090839September 11, 2004
AIR BAGS:FRONTAL
MY HUSBANDAND I AND TWO OTHER RIENDS WERE DRIVING ABOUT 45 MPH AND T-BONED A SMALL CAR BECAUSE THEY FAILED TO STOP. EVERYONE SUSTAINED VERY BAD SEAT BELT INJURIES. I WAS A FRONT SEAT PASSENGER AND I HIT THE WINDSHIELD WITH MY FACE BUT DID NOT SUSTAIN BAD INJURIES FROM IT AND THE WIELDSHIELD DIDNT BREAK. THE AIRBAGS NEVER DEPLOYED!!!! I WOULD'NT HAVE HIT THE WINDSHIELD IF THEY DID. THE ONLY SELLING POINT OF WHICH I BOUGHT THE SMALL CAR FOR MY THREE CHILDREN AND I. I AM AFRAID TO GET BEHIND THE WHEEL AGAIN.*AK
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#10090846September 11, 2004
STEERING:COLUMN
FORD FOCUS 2000 STEERING COLUMN LOCKS UP... KEY WILL NOT TURN, STERRING COLUMN IS LOCKED UP TIGHT AND THE CAR IS NOT ABLE TO START. THIS HAS HAPPENED AT LEAST FIVE TIMES. I HAVE MANAGED TO START IT WITH MUCH FRUSTRATION AND TIME SPENT. NOW I CAN NOT GET IT GOING AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091753September 10, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
IGNITION KEY INTER LOCK FAILED . AS A RESULT, CONSUMER WAS UNABLE TO START THE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090762September 10, 2004
STEERING:COLUMN LOCKING:ANTI-THEFT DEVICE
I PARKED MY CAR AND SHUT IT OFF. WHEN I CAME BACK TO START MY CAR I COULD PUT THE KEY IN, BUT NOT TURN IT. WHEN I CALLED FORD THEY NEW OF THE ISSUE AND THE SERVICE MANGER TOLD ME THE FOLLOWING INFO IT IT:*AK IT IS DESIGNED SO BADLY THAT EVEN A PERFECTLY NEW ONE CAN JAM. IN MOST LOCK CYLINDERS THE TUMBLERS ARE PUSHED BY SPRINGS TO LOCK AGAINST AN OUTER SLEEVE, AND THE KEY PUSHES THEM BACK IN. WITH THE FOCUS THEY ADDED A LOCKING BAR AS 90 DEGREES TO THE TUMBLERS, AND THAT IS WHAT LOCKS THE SLEEVE INSTEAD OF THE TUMBLERS. THE PROBLEM IS THERE IS NO SOLID CONNECTION BETWEEN THE KEY AND THIS LOCKING BAR. IT IS ONLY PUSHED BY THE TINY TUMBLER SPRINGS, WICH EASILY JAM. SO THE ONLY CURRENT PERMENANT SOLUTION IS TO REMOVE ALL THE TUMBLERS. BUT SINCE THEY CANNOT DO THIS, THEY HAVE TO REPLACE THEM AS THEY COME IN, BUT THEY STILL BREAK AFTER REPLACEMENT AT MY COST OF ALMOST $500.00. IF FORD KNOWS OF THIS ISSUE WHY DO THEY NOT FIX THIS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090775September 10, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
BELOW IS THE EMAIL I JUST SENT TO MY LOCAL DEALER WHERE I BOUGHT MY CAR NEW. YESTERDAY WE TALKED ABOUT THE REPLACEMENT OF MY FRONT SPRINGS AND STRUTS ON MY 2000 FOCUS, VIN#[XXX], AS MY PASSENGER SIDE FRONT SPRING BROKE. OBVIOUSLY, I THINK WE BOTH FEEL THAT THIS SHOULDN'T HAPPEN WITH ONLY 41,655 MILES ON THE CAR. I WENT ON LINE AND DISCOVERED THAT THIS HAS BEEN A PROBLEM WITH THIS MODEL AND IN FACT A REPLACEMENT PROGRAM, 03M02, WAS INITIATED TO DEAL WITH IT BUT MINE IS NOT ONE OF THE VIN'S AFFECTED. I CALLED FORD THIS MORNING AND THEY ARE FORWARDING MY REPORT TO THE ENGINEERING DEPARTMENT. THEY INDICATED THAT THEY WERE IN SOME WAY GOING TO BE CONTACTING THE LOFINK SERVICE DEPARTMENT ABOUT THE VEHICLE. WOULD YOU LET ME KNOW, AS SOON AS YOU RECEIVE ANY INFORMATION FROM THEM, IF THEY ARE OFFERING ANY ADJUSTMENT TO ME FOR THE APPROXIMATE $359 COST ESTIMATE YOU GAVE ME. ALSO, WHAT WOULD BE THE TOTAL COST OF: (1)REPLACING JUST THE ONE SPRING OR (2) BOTH SPRINGS WITHOUT REPLACING THE STRUTS AT THIS TIME IN EITHER CASE. I AM SENDING A COPY OF THIS EMAIL TO THE NHTSA AND TO THE CENTER FOR AUTO SAFETY.*AK UPDATED 07/30/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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