Ford Focus Complaints

22,326 consumer complaints on file.

#10156082April 25, 2006
ELECTRICAL SYSTEM:IGNITION
DT*: THE CONTACT STATED THE IGNITION LOCKED AND WILL NOT TURN WITH THE KEY INSERTED. THE IGNITION INTERMITTENTLY WOULD NOT TURN HOWEVER IF THE CONTACT WAITED FOR A SHORT PERIOD OF TIME THE IGNITION WOULD START. IN OCTOBER 2004 THE IGNITION LOCKED, A LOCK SMITH WAS CONTACTED WHO TEMPORARILY CORRECTED THE VEHICLE. AFTERWARDS IN NOVEMBER 2005 THE IGNITION LOCKED AGAIN WHERE IT HAS BEEN PARKED EVER SINCE. THE DEALERSHIP WAS ALERTED AND INSTRUCTED THE CONTACT TO ALERT THE MANUFACTURER FOR RECALL INFORMATION. THE MANUFACTURER DETERMINED THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS CONCERNING THE IGNITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10156088April 25, 2006
ELECTRICAL SYSTEM:IGNITION
I OWN A 2000 FORD FOCUS. I HAVE RECENTLY BEEN HAVING PROBLEMS WITH MY IGNITION STICKING AND JUST TODAY IT COMPLETELY LOCKED UP. I FOUND ON THE INTERNET WHERE THIS HAS HAPPENED TO HUNDREDS OF PEOPLE. IS THERE ANY INFO REGARDING A RECALL ON THIS PROBLEM?*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10157298April 25, 2006
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, POWER TRAIN
THE FUEL PUMP IN THE CONSUMER'S 2000 FORD FOCUS FAILED AT 39200 MILES. *NM THE CONSUMER WAS NEVER INFORMED OF A RECALL REGARDING THE FUEL PUMP. THE CONSUMER STATED WITHIN THE FIRST FEW MONTHS OF OWNING THE VEHICLE IT NEEDED A NEW TRANSMISSION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155961April 24, 2006
WHEELS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM:WHEEL CYLINDERS
FOR ALMOST ONE MONTH, LOUD HUMMING IN FRONT RIGHT AND BOTH REAR WHEELS AND LOUD REAR SQUEAKING ON BRAKING REVEALED, AFTER 4/20/06 INSPECTION, FAILED WHEEL BEARINGS IN OUR FORD FOCUS SE 2000 IN RIGHT FRONT AND BOTH REAR WHEELS. BOTH REAR CYLINDERS WERE LEAKING FLUID AND RIGHT BRAKE DRUM WAS FAILING. MANY OF THE FORD FOCUS VINS ISSUED DURING 2000-2001 MANUFACTURING YEARS HAD WHEEL-BEARING FAILURE ISSUES AND CONSEQUENT RECALLS. WE WERE INFORMED BY "MARIA" AT FORD MOTOR COMPANY, TODAY THAT OUR VIN WAS NOT ONE THAT HAD A WHEEL BEARING ISSUE. HOW, THEN, COULD THREE OF OUR FOUR SETS OF WHEEL BEARINGS FAIL? ULTIMATELY, FAILED WHEEL BEARINGS CAN LEAD TO WHEEL FAILURE AND DETACHMENT LEADING TO INJURY OR DEATH. WHY ISN'T THE NHTSA ADDRESSING THIS SERIOUS ISSUE WITH FORD, AS THE MANUFACTURER APPEARS TO BE SIDESTEPPING ITS ETHICAL AND LEGAL RESPONSIBILITY IN THIS MATTER. WE SPENT OVER $1,000 ON THIS REPAIR. NINE MONTHS AGO, OUR FRONT COIL SPRINGS FAILED, WHICH COULD ALSO HAVE LED TO A FATALITY. FORD ASSISTED US THEN, BUT IS DOING NOTHING TO HELP US NOW. PLEASE NOTE THAT BECAUSE ON ONGOING TEAMSTERS STRIKE, MOST FORD DEALER SHOPS WERE UNAVAILABLE TO SERVICE CUSTOMER SERVICE OR SUPPLY NEEDS AT THE TIME WE SOUGHT SERVICE. WE SEEK REIMBURSEMENT FOR REPAIR OF WHEEL BEARINGS, REAR DRUMS AND CYLINDERS/LINING. WHEEL BEARING SERVICE REIMBURSEMENT IS ESSENTIAL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155900April 23, 2006
ELECTRICAL SYSTEM:IGNITION:SWITCH
IGNITION SWITCH WILL NOT TURN. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155901April 23, 2006
ELECTRICAL SYSTEM:IGNITION
THE IGNITION TO MY 2003 FORD FOCUS WOULD NOT TURN WHEN THE KEY WAS INSERTED. WAS TOWED TO DEALERSHIP (FAMILY FORD IN NETCONG, NJ) AND THEY SAID NOT UNDER WARRANTY OR IS A RECALL AND CHARGED ME $514. AFTER THIS I SEARCHED ON INTERNET AND SEE SEVERAL CLASS ACTION LAWSUITS AND MANY FORUMS DESCRIBING THE SAME PROBLEM. I ALSO SAW STATEMENTS ON THE FORUMS THAT FORD IS OVERCHARGING AND SHOULD GO TO A LOCKSMITH TO GET IT DONE FOR UNDER $150. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155870April 22, 2006
ELECTRICAL SYSTEM:IGNITION:SWITCH
IGNITION LOCK FAILS WITHOUT ANY WARNING. THE IGNITION KEY JUST WONT TURN AND THE LOCK HAS TO BE REPAIRED. THE DEALER REPAIRED IT THE FIRST TIME FOR NO CHARGE THE OTHER TWO REPAIRS WERE ON ME. THE PAPER WORK SAYS THAT THE IGNITION TUMBLER HAD TO BE DRILLED OUT AND THE NEW TUMBLER REKEYED AND INSTALLED. AT LEAST ONE OF THESE FAILURES OCCURRED LESS THAN A YEAR FROM A PREVIOUS FAILURE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155891April 22, 2006
ELECTRICAL SYSTEM:IGNITION
WENT TO GET INTO MY CAR AFTER WORKING A NIGHT SHIFT AND PUT THE KEY IN THE IGNITION OF MY CAR. THE IGNITION WOULD NOT TURN AND THE KEY COULD NOT BE REMOVED FROM THE IGNITION. HAD THE CAR TOWED TO THE DEALERSHIP AND PAID TO HAVE THE IGNITION DRILLED OUT AND REPLACED. ALMOST EXACTLY A YEAR LATER THE SAME THING HAPPENED WITH THE IGNITION. HAD THE CAR TOWED TO A LOCKSMITH AND PAID HIM TO REPLACE THE IGNITION. HAVE HEARD OF A LOT OF COMPLAINTS ABOUT THIS!!! *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155837April 21, 2006
ELECTRICAL SYSTEM:IGNITION
KEY WILL NOT GO BACK INTO THE IGNITION CYLINDER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155838April 21, 2006
ELECTRICAL SYSTEM:IGNITION
ON 2/27/06 I TRAVELED 35 MILES FROM TUCSON TO GREEN VALLEY. THERE I STOPPED TO GET COFFEE. WHEN I RETURNED TO THE FOCUS, I COULD NOT TURN THE IGNITION KEY. I WAS UNABLE TO CONTACT A LOCKSMITH BECAUSE IT WAS A SUNDAY. I HAD TO SPEND THE NIGHT IN GREEN VALLEY. ON THE 27TH I GOT A LOCKSMITH WHO WORKED ON THE IGNITION AND COULD NOT GET IT TO UN-LOCK. I THEN HAD THE CAR TOWED TO JIM CLICK FORD IN GREEN VALLEY. AS I WAS DISCUSSING THE IGNITION PROBLEM WITH THE SERVICE MANAGER ANOTHER FOCUS OWNER SHOWED UP COMPLAINING OF THE SAME PROBLEM. MY PROBLEM WAS SOLVED BY THE REPLACEMENT OF THE IGNITION LOCK ASSEMBLY. THE TOTAL BILL FOR THE TOWING AND REPAIR WAS $346.93. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155758April 20, 2006
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
PASSENGER SIDE COIL SPRING IS FRACTURED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10156252April 19, 2006
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
CONSUMER REQUESTING RECALL INFORMATION ON 1999 FOCUS. *TS THE CONSUMER EXPERIENCED EMISSION PROBLEMS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155659April 19, 2006
ELECTRICAL SYSTEM:IGNITION:SWITCH
THE IGNITION SWITCH ON OUR 2003 FORD FOCUS HAS LOCKED UP FOR THE SECOND TIME. THE FIRST INCIDENT WAS IN A MOVIE THEATRE PARKING LOT 600 MILES AWAY FROM HOME. WE HAD IT TOWED TO A DEALERSHIP AND THE PART REPLACED. THE MOST RECENT TOOK PLACE AT HOME LAST NIGHT. WE HAVEN'T GOTTEN IT FIXED YET. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155595April 18, 2006
SUSPENSION:FRONT
YESTERDAY MORNING AS I WAS BACKING OUT OF MY DRIVEWAY I HEARD A CLUNK IN THE FRONT END OF MY FORD FOCUS AND WHEN I DROVE THE CAR PULLED TO THE LEFT. I DROVE MY CAR TO THE DEALERSHIP ABOUT 3 MILES AWAY. AFTER EXPLAINING THE PROBLEM TO THE SERVICE REP HE TOLD ME IT MIGHT BE A SPRING FAILURE THAT IS COVERED BY A RECALL. I WAS SURPRISED I HAD NOT BEEN NOTIFIED OF THIS RECALL AND HE TOLD ME THEY ONLY DO SOMETHING ABOUT IT IF THE CONSUMER COMPLAINS! THIS IS CRAZY! WHAT IF I HAD BEEN GOING 70 MPH WHEN THE SPRING BROKE? THIS IS THE SECOND RECALL I HAVEN'T BEEN NOTIFIED ABOUT THIS YEAR. EARLIER IS WAS A FUEL PUMP THAT FAILED CAUSING THE CAR TO LOSE ACCELERATION, THIS TIME AS I WAS DRIVING 70 MILES AN HOUR! THE PART WAS REPLACED FREE OF CHARGE AS IT WAS COVERED BY THE RECALL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155608April 18, 2006
STEERING:COLUMN LOCKING:ANTI-THEFT DEVICE
DT*: THE CONTACT STATED THE STEERING WHEEL LOCKED. THE DEALERSHIP REPLACED THE KEY CYLINDER. THIS DID NOT REMEDY THE PROBLEM. THE STEERING WHEEL LOCKED AGAIN RESULTING IN THE VEHICLE BEING TOWED TO THE DEALERSHIP. THE DEALERSHIP REPLACED THE KEY CYLINDER AGAIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155441April 16, 2006
ELECTRICAL SYSTEM:IGNITION, STEERING, LATCHES/LOCKS/LINKAGES:TRUNK LID:LOCK
I AM THE OWNER OF A 2003 FORD FOCUS AND I HAVE SEVERAL ISSUES. IN THE LAST YEAR I HAVE EXPERIENCED PROBLEMS WITH THE IGNITION LOCKING AND AS WELL AS THE STEERING WHEEL, I CONTACTED THE DEALER CAREY PAUL FORD IN DECATUR, GA AND WAS TOLD THAT I HAD TO PAY FOR REPAIRS, WHICH I DID, AFTER BEING STRANDED WITH MY SON. THIS COST ME 260.00, I AM A SINGLE MOTHER AND CANNOT AFFORD TO SPEND MONEY ON PROBLEMS THAT THE MANUFACTURER CLEARLY WAS AWARE OF. THE TRUNK ON THE VEHICLE JUST RANDOMLY OPENS AT ANY GIVEN MOMENT, YOU'RE RIDING ALONG THE ROAD AND THE TRUNKS JUST OPENS FOR NO REASON. THIS I FIND JUST ANNOYING BUT WOULD ALSO LIKE TO HAVE CORRECTED. MY LATEST ISSUE IS THAT ON YESTERDAY 04/16/06, WHILE DRIVING ALONG THE STEERING WHEEL JUST BECAME LOOSE AND I COULD BARELY CONTROL THE CAR, I MADE IT TO A FIRESTONE DEALER THAT RECOMMENDED THAT I TAKE THE VEHICLE TO THE DEALER, WHICH I WILL DO FIRST THING IN THE MORNING. I CAN'T STOP THINKING THAT I OR SOMEONE ELSE ON THE ROAD COULD HAVE BEEN SERIOUSLY INJURED OR KILLED. I CAN'T UNDERSTAND HOW A MANUFACTURER CAN CONTINUE TO MARKET A PRODUCT AS SAFE WHEN CLEARLY THERE ARE ISSUES WITH IT. I HAVE FOUND NUMEROUS WEB SITES AND PERSONALLY SPOKEN WITH FOCUS OWNERS WITH THE SAME PROBLEMS, WHAT WILL IT TAKE TO GET FORD TO TAKE RESPONSIBILITY FOR IT'S PRODUCT. ANY FEEDBACK WOULD BE GREATLY APPRECIATED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155346April 14, 2006
VEHICLE SPEED CONTROL
DT*: THE CONTACT STATED WHILE DEPRESSING THE BRAKE PEDAL, THE VEHICLE SUDDENLY ACCELERATED FORWARD AND CRASHED. THE VEHICLE ACCELERATED THROUGH LANDSCAPING WOOD AND SUSTAINED MINIMAL DAMAGE TO THE BUMPER. NO INJURIES WERE INCURRED AND THE POLICE WERE NOT CONTACTED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10155279April 13, 2006
ELECTRICAL SYSTEM:WIRING
2001 FORD FOCUS WAGON SE: [XXX] INTERMITTENT PROBLEM: REAR HATCH OPENS WHEN CAR IS STARTED. REAR HATCH CANNOT BE CLOSED WHEN CAR IS RUNNING. WHEN I JIGGLE THE WIRING HARNESS AT THE TOP OF THE HATCH, I HEAR CRACKLING NOISES. EVENTUALLY, AFTER JIGGLING THE HARNESS, I CAN GET THE PROBLEM TO GO AWAY. I ALSO HAD THE FUSE BLOW FOR THE REAR LIGHTS A WHILE BACK, BUT REPLACED IT WITH NO FURTHER PROBLEMS, THINKING NOTHING OF IT. NHTSA CAMPAIGN ID 00V411000 ADDRESSES A PROBLEM WITH THE DECK LID WIRING HARNESS SHORTING OUT WHERE IT BENDS, AND DEVELOPING BROKEN WIRES. LOSS OF TAIL LAMPS IS ONE OF THE CONSEQUENCES. I BELIEVE THE HATCH OPENING IS A RELATED PROBLEM TOO, ALTHOUGH THE RECALL DOES NOT SPECIFICALLY MENTION IT. THIS RECALL IS FOR YEAR 2000 FOCUS WAGONS. MINE IS A 2001, BUT ITS MANUFACTURE DATE IS 2000. FORD CUSTOMER SERVICE REFUSES TO DO ANYTHING FOR ME, SAYING THAT THE VIN IS NOT COVERED UNDER THE RECALL. MEANWHILE, I AM DRIVING AROUND WITH THIS ELECTRICAL ISSUE. YOU WOULD THINK THAT FORD WOULD TREAT CUSTOMERS BETTER, RATHER THAN JUST SAYING THEY DO ON THEIR COMMERCIALS. I HAVE NEVER HAD THEIR CUSTOMER SERVICE SAY "YES" TO ANY OF MY ISSUES. THEY JUST RECORD THE COMPLAINT AND HAPPILY ASK IF THERE'S ANYTHING ELSE THEY CAN "DO" FOR ME. THEY ALSO SAY THAT EVEN IF THE CAR WERE COVERED, ITS MILEAGE IS TOO HIGH. IS THERE A MILEAGE LIMIT ON THIS RECALL? I DIDN'T SEE IT. PLEASE SEE IF YOU CAN GET THESE SLIGHTLY-LATER-MANUFACTURED FOCUS WAGONS ADDED TO THE RECALL. THANK YOU FOR YOU HELP! *NM UPDATED 07/16/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10156240April 13, 2006
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
2001 FOCUS FUEL PUMP FAILED. *TS THE FUEL PUMP FAILED WHILE THE VEHICLE WAS BEING DRIVEN AND HAD TO BE TOWED TO THE DEALER. THE SERVICE DEPT MANAGER SHARED A RECALL WITH THE CONSUMER WHICH WAS GIVEN TO THEM JAN 2004 REGARDING A RECALL OF THE FUEL PUMP. THE CONSUMER NEVER RECEIVED THAT RECALL NOTICE. THE DEALER REPLACED THE FUEL PUMP FREE OF CHARGE. THE CONSUMER REQUESTED REIMBURSEMENT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155117April 12, 2006
WHEELS:LUGS/NUTS/BOLTS/STUDS
THE RIGHT WHEEL BEARING FAILED FOR THE THIRD TIME. THE FIRST TWO WERE RECALLS AND PAID FOR BY FORD. THIS TIME THEY REFUSED TO BE RESPONSIBLE FOR A BILL OF $270. IT SEEMS TO ME THAT A KNOWN DEFECT SHOULD HAVE REPAIR COVERAGE FOREVER, AND THAT A WHEEL BEARING SHOULD NOT HAVE TO BE REPLACED EVERY 40,000 MILES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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