Ford Focus Complaints

22,326 consumer complaints on file.

#10162383July 14, 2006
ELECTRICAL SYSTEM:IGNITION
THE IGNITION KEY WOULD NOT TURN IN ANY DIRECTION ONCE INSERTED IN THE KEYLOCK, THIS LEAVING ME ON THE PARKING LOT FOR HOURS TO WAIT FOR A TOW-TRUCK. THE CAR HAS ONLY 40K MILES ON IT. THE DEALERSHIP WANTS TO CHARGE ME $200 TO REPLACE THE LOCK CYLINDER. THAT HAPPENED A FEW TIMES IN THE PAST, BUT THIS TIME IT WAS FOR REAL I GUESS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162436July 14, 2006
VISIBILITY:WINDSHIELD WIPER/WASHER
I WAS DRIVING ON THE GARDEN STATE PARKWAY WHEN MY WIPERS FAILED TO WORK IN THE POURING RAIN. I PULLED OVER AND DECIDED THAT I NEEDED TO GET HOME. LUCKILY, FOR ME THE RAIN LET UP ENOUGH FOR ME TO GET HOME. IT IS A VERY SCARY EXPERIENCE WHEN YOUR DRIVING AND WIPERS GO DEAD. PLEASE INVESTIGATE THIS THANK YOU. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162319July 13, 2006
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
MY 2002 FORD FOCUS WITH 80,000 MILES STALLS WHEN GOING HIGH SPEEDS, AND IT HAS HAPPENED 5 TIMES, TO DATE. THE LAST TIME I WAS GOING 55 MPH ON AN ENTRANCE RAMP TO THE FREEWAY, WITH OVER 1/4 TANK OF GAS WHEN THE ENGINE STALLED, VEHICLE LOST POWER, INCLUDING POWER STEERING. I HAD TO SLAM ON THE BRAKES AND STOP IN "V" WHERE ROAD SPLIT, CAME VERY CLOSE TO HAVING AN ACCIDENT. TOOK IT TO FORD DEALERSHIP AT RECOMMENDATION OF FORD, DETERMINED IT WAS THE FUEL PUMP. THE FIRST PERSON WE TALKED TO AT FORD SAID THEY WOULD FIX IT ONCE WE TOOK IT IN AND PAY FOR DIAGNOSTIC, THE SECOND PERSON WE CALLED AT FORD AFTER TAKING IT IN SAID IT IS OUR RESPONSIBILITY TO REPLACE THE PART. I AM EXTREMELY CONCERNED ABOUT THIS PROBLEM, IT IS A MAJOR SAFETY HAZARD TO LOSE STEERING AND POWER AT HIGH SPEEDS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162343July 13, 2006
ELECTRICAL SYSTEM:IGNITION:SWITCH, ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH, LATCHES/LOCKS/LINKAGES:DOORS:LATCH, SEAT BELTS:FRONT, VISIBILITY:WINDSHIELD, SERVICE BRAKES, HYDRAULIC
OWNER OF A FORD FOCUS/2003. IGNITION SWITCH LOCKED UP AND HAD TO GET MY CAR TOWED ($45.00) AS WELL AS PAY FOR REPAIRS ($183.00). CALLED FORD HEADQUARTERS AND TALKED WITH A REPRESENTATIVE ABOUT BEING REIMBURSED. I ALSO MENTIONED THE PROBLEM I WAS HAVING WITH MY GAUGES. UPON STARTING CAR, GAUGES ARE ALL OUT OF WACK, SWINGING BACK AND FORTH AND LANDING ON ZERO. AFTER BEING ON THE ROAD FOR ABOUT 15 OR 20 MINUTES THEY WILL POSITIONED AT THE RIGHT PLACE. THE REPRESENTATIVE SEEM TO ONLY CARE TO HEAR ABOUT ONE OF THE PROBLEM (IGNITION SWITCH) AND NOT THE OTHER ONE. I WAS PUT ON HOLD FOR A WHILE AND WHEN REP RETURN SHE TOLD ME TO CALL COMPANY THAT WAS REPAIRING MY FOCUS AND THEY WILL HELP ME IN THIS MATTER. I CALLED THE COMPANY AND THE GUY THAT EAGERLY TOOK MY MONEY STATED THAT HE WILL DO A CLAIM FOR ME AND HE STATED THAT I WILL GET SOME OF MY MONEY BUT NOT ALL OF IT BACK. IN CHECKING THE RECALLS I SEE IGNITION SWITCH LOCKUP IS ONE OF THEM. I ONLY HAVE HAD MY CAR FOR A LITTLE OVER A YEAR. MY WINDSHIELD IS CRACKED AND INSURANCE SAYS I MUST PAY $250 BEFORE THEY FIX IT, WHEN TURNING ON AIR CONDITIONER, DRIVING SEEM DIFFICULT (HARD TO PULL), LIFTGATE WATER LEAKS, AND UPON PURCHASING MY CAR, BRAKES WERE SQUEAKING; I MENTIONED THIS TO THE DEALER AND HE TOLD ME NOT TO WORRY ABOUT IT THAT THE BRAKES WERE NEW AND HAD TO BE BROKEN IN. WELL THEY ARE STILL SQUEAKING AFTER A YEAR IN A HALF. I NEED ALL OF THESE THINGS FIXED ON MY CAR, RIGHT NOW I AM A MONTH BEHIND IN CAR PAYMENTS (GOOD RECORD ON MAKING MY PAYMENTS), HAD TO USE THE MONEY TO GET THE IGNITION SWITCH REPAIRED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162200July 12, 2006
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
DT*: THE CONTACT STATED THAT THE VEHICLE STARTED, BUT OPERATED AS IF IT WAS OUT OF GAS. THERE WERE NO VISIBLE LEAKS OF ANY KIND, AND THE VEHICLE WAS TAKEN TO A SERVICE DEALER. THE DEALER DETERMINED THAT THE FUEL PUMP HAD A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162260July 12, 2006
UNKNOWN OR OTHER
I PURCHASED A 2005 FORD FOCUS IN OCTOBER OF 2004. AFTER A RAINSTORM IN NOVEMBER OF 2005, A MAJOR LEAK OCCURRED, LEAVING OVER 2 INCHES OF WATER ON THE FRONT, PASSENGER FLOOR. THE DEALERSHIP FIXED THE CAR. IN JULY OF 2006 I FOUND WATER IN THE SAME LOCATION. AFTER THE DEALERSHIP LOOKED AT THE CAR, THEY STATED THAT IT IS COMING FROM A DIFFERENT LOCATION (NOT WHERE THEY ORIGINALLY SEALED IT). THEY WENT ON TO TELL ME THAT THEY WOULD HAVE TO REMOVE MY DASHBOARD, REQUIRING EXTENSIVE LABOR, TO LOCATE THE NEW CAUSE OF THE LEAK. UNFORTUNATELY, MY WARRANTY IS UP BECAUSE I DRIVE FAR TO WORK. I HAVE ONLY GONE 700 MILES OVER MY LIMIT. AFTER SPEAKING WITH MANY AGENTS AT THE FORD MOTOR COMPANY I FIND I AM OUT OF LUCK. A SERVICE REPRESENTATIVE SAID THAT IF THERE WERE ENOUGH COMPLAINTS THEY WOULD HAVE TO FILE A RECALL BUT HE HAS NOT HAD ANY YET. (I AM THE FIRST...I FIND THAT HARD TO BELIEVE). I WENT ON-LINE TO SEARCH FOR OTHERS IN MY SITUATION. I FOUND NUMEROUS WEBSITES WITH COMPLAINTS OF FORD FOCUSES LEAKING ON THE PASSENGER FLOOR. PLEASE VISIT THE FOLLOWING SITES FOR ADDITIONAL COMPLAINTS. HTTP://WWW.CONSUMERAFFAIRS.COM/ HTTP://TOWNHALL-TALK.EDMUNDS.COM/DIRECT/VIEW/.EE9B783/30 HTTP://WWW.FOCUSFANATICS.COM/FORUM/SHOWTHREAD.PHP?S=&POSTID=1134094#POST1134094 HTTP://WWW.TALKABOUTAUTOS.COM/GROUP/ALT.AUTOS.FORD.FOCUS/SEARCH.HTML?Q=WATER+LEAK. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162067July 11, 2006
ELECTRICAL SYSTEM
THIS COMPLAINT IS IN RESPONSE TO HELP ANOTHER PERSON IN ELECTRICAL COMPLAINTS. THE FLICKER YOU HAVE WITH YOUR 2001 FOCUS IS SUPPOSEDLY A GROUND ISSUE TO THE CHASSIS. IT APPEARS TO HAVE FIXED MY PROBLEM WITH THE INSTRUMENTS AND HEADLIGHTS AND ANYTHING ELECTRICAL FLICKERING SPORADICALLY. THE FIX IS PRETTY CHEAP UNDER 20 BUCKS AND YOU COULD DO IT YOURSELF IF YOU ARE SOMEWHAT MECHANICAL. AS FOR MY COMPLAINT. FOR A CAR TO BE IN THE TOP 10 FOR A FEW YEARS AND A GREAT ECONOMY CAR THIS IS NOT THE CAR WITH AN ANSWER. I HAVE SUCH REPLACED 2 ALTERNATORS UNDER WARRANTY, 3 BATTERIES BEFORE I FIXED MY GROUND PROBLEM. REPLACED PVC VALVE 2 TIMES, RADIATOR, TRUNK RELEASE ACTUATOR, NUMEROUS HEADLIGHTS AND FOG LIGHTS, RADIATOR AND HOSES THAT WERE BUSTED FROM OVERHEATING, COUPLE OF BELTS, DRIVER DOOR LOCK, SOMETHING WITH THE GAS TANK I THINK TO BE A FUEL PUMP. ALL OF THIS WITH 30K ON THE CAR. SINCE THEN I HAVE ONLY REPLACED TIRES AND RIMS ON THE CAR AT 130K I DECIDED TO REPLACE ANY PART AFTER WARRANTY WITH AFTERMARKET GEAR. SO NOW THE CAR HAS A COLD AIR INTAKE, SVT ENGINE, AEM ON BOARD COMPUTER TO ADJUST WITH LAPTOP, NITROUS, AFTERMARKET HELLA LIGHTS, NEW PAINT JOB, NEW DASH INDIGLO LIGHTS, NEW STEREO SPEAKERS, INTERIOR. SO AFTER ALL THIS I GUESS I SHOULD HAVE JUST BOUGHT A LEXUS AND CALLED IT A DAY. THE CAR NOW RUNS GREAT AND HAS NOT HAD A SINGLE PART FAILURE SINCE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162069July 11, 2006
ELECTRICAL SYSTEM:IGNITION
OUR 2000 FORD FOCUS HAD AN IGNITION PROBLEM THAT LEFT MY FIANCEE STRANDED AT WORK IN THE NIGHT. THE KEY WAS UNABLE TO BE PLACED INTO THE IGNITION. THE CAR WAS NOT BROKEN INTO AND THERE WAS NO PRIOR DAMAGE TO THE IGNITION. IT CAUSED ME TO TRAVEL TO HER WORK OVER AN HOUR AWAY TO PICK HER UP AND THE CAR ENDED UP BEING TOWED. IF IT WOULD HAVE BEEN AN AUTOMATIC WE WOULD HAVE NEEDED A LOCKSMITH IN ORDER TO GET IT INTO GEAR. AS A RESULT OF THIS INCIDENT WE REPLACED THE CAR WITH A NEW TOYOTA. THIS WAS THE THIRD INCIDENT IN 4 MONTHS AND IT COST US OVER $1,000.00 TO REPAIR IT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162139July 11, 2006
ELECTRICAL SYSTEM:IGNITION:SWITCH
2002 FORD FOCUS IGNITION PROBLEM. KEY WILL NOT TURN. MY DAUGHTER, 17 YEARS OLD WAS STUCK IN PARKING LOT, LATE IN THE EVENING! THIS HAS HAPPENED ON SEVERAL OCCASIONS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162055July 10, 2006
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
MY DOOR HANDLE ON MY DRIVER SIDE OF MY CAR HAS BROKE AGAIN AND I CAN'T OPEN IT FROM THE OUTSIDE. IT WON'T OPEN FROM THE INSIDE SOMETIMES EITHER. BACK IN 2005 BOTH THE DRIVER'S SIDE AND PASSENGERS SIDE HANDLES ON MY VEHICLE BROKE. I HAVE A TWO DOOR AND HAD TO CLIMB THROUGH THE TRUNK TO GET MY CAR TO THE DEALERSHIP. I HAD TO PAY FOR THE REPAIRS WHICH WERE VERY PRICEY CONSIDERING THE PARTS WERE LESS THAN $50.00. I NOW AM HAVING THE ISSUE AGAIN AND I REFUSE TO PAY OUT OF MY POCKET TO FIX IT. I WANT TO KNOW IF THERE HAS BEEN A RECALL AND WHY THE FORD DEALERSHIP IS TELLING ME THAT I AM GOING TO HAVE TO PAY FOR IT. I TAKE VERY GOOD CARE OF MY VEHICLE AND THIS HAS BECOME A VERY FRUSTRATING EXPERIENCE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161951July 10, 2006
EQUIPMENT, ELECTRICAL SYSTEM:IGNITION
IGNITION LOCK WAS JAMMED ON MY FORD FOCUS 2002 AND I HAD TO REPLACE IT TWICE SO FAR. IT COST ME CLOSE TO $400 CANADIAN. I ONLY HAVE 40,000 MILES ON IT . THIS HAS BEEN SUCH A FREQUENT EVENT. FORD IS NOT TAKING ANY RESPONSIBILITY YET. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161969July 10, 2006
ELECTRICAL SYSTEM:IGNITION:SWITCH
THE KEY WILL GO INTO THE IGNITION BUT WILL NOT TURN. THE STEERING WHEEL WILL NOT UNLOCK ITSELF. I'VE BEEN TRYING FOR AN HOUR AND AM GETTING REALLY FED UP. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161994July 10, 2006
AIR BAGS
MY DAUGHTER PURCHASED A 2000 FORD FOCUS FROM A DEALERSHIP IN BATON ROUGE LA AND DID NOT REALIZE THAT IT WAS "RECONSTRUCTED" THE CAR WAS NOT MARKED AS THAT NOR WAS IT MARKED OR WRITTEN ANYWHERE THAT THERE WERE NO AIRBAGS. THE AIRBAG COMPARTMENTS WERE STUFFED WITH STYROFOAM AND PLASTIC BAGS SO AS TO HIDE IT. NONE OF THIS WAS NONE TO US UNTIL SHE HAD AN ACCIDENT. THE TITLE DOES SAY "RECONSTRUCTED" HOWEVER SHE WAS NOT AWARE OF THIS UNTIL THE ACCIDENT AND THAT IS WHEN WE FOUND OUT ABOUT THE AIRBAGS AS WELL. SHE HAS NO IDEA WHAT RECONSTRUCTED EVEN MEANT. THIS DEALERSHIP SPOKE TO ME AS WELL AS OUR INSURANCE COMPANY AND NEVER DIVULGED ANY OF THIS INFO, HAD THEY DONE SO THE SALE WOULD NOT HAVE HAPPENED. IF MY DAUGHTER HAD BEEN IN A HEAD ON COLLISION SHE WOULD BE DEAD AS WELL AS THE PASSENGER AND MY 3 WEEK OLD GRAND-DAUGHTER. EVERY DEALERSHIP THAT I HAVE SPOKE TO AS WELL AS CHECKING INTO THE LAW STATE THAT 1. THE CAR SHOULD HAVE BEEN MARKED "RECONSTRUCTED AND 2. A SEPARATE DISCLOSURE FOR THE AIRBAGS SHOULD HAVE BEEN MADE AND NONE OF THIS WAS DONE. DUE TO THE FACT THAT THERE WERE NO AIRBAGS (WHICH COST $3600 TO REPLACE BECAUSE THE ENTIRE DASH HAS TO BE REPLACED) THE INSURANCE HAS TOTALED THE VEHICLE AND MY DAUGHTER IS BASICALLY LEFT WITH NOTHING BECAUSE OF A FRAUDULENT DEALERSHIP. I HAVE DOCUMENTATION AND PICTURES TO SEND AS PROOF, PLEASE PROVIDE ME WITH AND E-MAIL. *JB
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10161788July 7, 2006
ELECTRICAL SYSTEM:IGNITION
DT*: THE CONTACT STATED THAT THE IGNITION LOCKED; THE KEY COULD BE PLACED IN THE IGNITION BUT IT WOULD NOT TURN. A LOCKSMITH REPAIRED IT. ON THE FIRST OCCURRENCE, THE REPAIRS WERE MADE AT THE OWNER'S EXPENSE, HOWEVER THE CONTACT EXPRESSED THERE SHOULD BE A RECALL OR REIMBURSEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161810July 7, 2006
ELECTRICAL SYSTEM:IGNITION:SWITCH
FORD FOCUS 2003 KEY CYLINDER FREEZES. COST TO CUSTOMER ~ $300 REPAIR. THIS HAPPENS FREQUENTLY ACCORDING TO SEVERAL FORD DEALER SERVICE DEPARTMENT MANAGERS I SPOKE WITH. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161840July 7, 2006
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
DT*: THE CONTACT STATED WHILE DRIVING 60 MPH ON NORMAL ROAD CONDITIONS THE DRIVER SIDE AIR BAG DEPLOYED. THERE WAS NO IMPACT, POTHOLES NOR BUMPS IN THE ROAD. THERE WERE NO INJURIES, HOWEVER THE DRIVER SEAT WAS DAMAGED. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHO DETERMINED THE SENSOR WAS TOO SENSITIVE. WHEN THE MANUFACTURER WAS ALERTED THE DEALERS DETERMINATION WAS CONFIRMED. THE MANUFACTURER WAS NOT WILLING TO TAKE RESPONSIBILITY. UPDATED 07/26/06. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161864July 7, 2006
ELECTRICAL SYSTEM:IGNITION:SWITCH
MY CAR'S IGNITION SWITCH WENT ON ME FIRST AT A GROCERY STORE, STRANDING ME. AFTER WALKING ACROSS THE BUSY STREET TO THE FORD DEALERSHIP, AS SOON AS I TOLD THEM THE MAKE OF THE CAR THEY KNEW EXACTLY WHAT THE PROBLEM WAS. I GOT THE CAR TO START BY TAPPING THE KEY WHILE IN THE IGNITION (ONLY A TEMPORARY SOLUTION). SOON AFTER MY CAR IGNITION, LUCKILY THIS TIME IN THE SAFETY OF MY OWN DRIVEWAY, WENT OUT COMPLETELY. I HAD TO GET THE CAR TOWED AND AM NOW FACING A $500-800 COST TO GET THE PROBLEM FIXED. I AM A STUDENT WHO IS NOW SAVING UP SO I CAN GET MY CAR FIXED AND GET BACK TO LIFE AS USUAL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161625July 6, 2006
UNKNOWN OR OTHER
PAINT CRACKING UNDERNEATH CLEAR COAT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161659July 6, 2006
ELECTRICAL SYSTEM:IGNITION:SWITCH
I HAVE A 2000 FORD FOCUS WHICH HAS NEEDED THE IGNITION SWITCH CHANGED THREE TIMES IN 60,000 MILES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161675July 6, 2006
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
I WAS PARKING WHEN I HEARD A NOISE. THE COIL SPRING ON THE RIGHT FRONT HAD BROKEN. I DROVE TO A GAS STATION AND HAD IT REPAIRED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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