Ford Focus Complaints

22,326 consumer complaints on file.

#10188167April 17, 2007
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2003 FORD FOCUS ZX3. WHILE DRIVING 5 MPH ON 04/17/2007 A RAINY DAY THE DRIVER HIT A PUDDLE AND WATER WAS TRAPPED INSIDE THE SPORT INTAKE SYSTEM WHICH CAUSED THE ENGINE TO FAIL. THE OWNERS 60 DAY WARRANTY HAS NOT EXPIRED. HOWEVER, THE DEALER STATED HE WOULD HAVE TO PAY $6,000 TO REPAIR THE ENGINE. THE CURRENT AND FAILURE MILEAGE WERE 34760. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188990April 17, 2007
FUEL SYSTEM, GASOLINE
2001 FORD FOCUS CUSTOMER STATES THAT THE FUEL PUMP AND FUEL FILTER ARE BAD AN NEEDS TO BE RECALLED**CC AFTER THE REPAIRS WERE MADE IN LATE SUMMER OF 2004, THE CONSUMER EXPERIENCED THE SAME PROBLEMS IN MARCH 2007 THE PUMP WAS REPLACED AGAIN. THE MANUFACTURER REFERRED TO THE PROBLEM AS A SAFETY AND CUSTOMER SATISFACTION ISSUE NOT A RECALL.*JB UPDATED 06/26/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187859April 14, 2007
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
WHILE ON A TRIP FROM SEBASTIAN, FLORIDA TO JACKSON, OHIO TO RETURN MY CAR TO ME AT WHAT I HOPE TO BE MY NEW HOME, MY FATHER ENCOUNTERED A RECURRENCE OF STALLING WHILE RUNNING BY MY VEHICLE. THE CAR HAS A SIMILAR PROBLEM JUST TWO WEEKS BEFORE, WAS CHECKED OUT ON COMPUTER BY A REPAIR SHOP IN ORLANDO FLORIDA AND THEN LAST WEEK AT A REPAIR FACILITY LOCAL(IN SEBASTIAN). THE CHECK ENGINE LIGHT HAD COME ON IN ORLANDO WHERE THE FACILITY SAID THEY COULD NOT FIND A PROBLEM ON THE COMPUTER BUT THOUGHT IT SOUNDED LIKE THE CATALYTIC CONVERTER. THE CAR WAS TOWED TO SEBASTIAN TO THE SECOND FACILITY. AT THE SECOND FACILITY THE COMPUTER AGAIN SHOWED NO PROBLEM. THE CHECK ENGINE LIGHT WAS RESET AND THE CAR WAS RETURNED WITH INDIRECTIONS TO DRIVE IT TO TRY TO GET THE LIGHT TO TURN ON AGAIN. IT NEVER TURNED ON AGAIN SO THE CAR WAS RETURNED THREE DAYS LATER (MONDAY, 4/9/07) AND AGAIN HOOKED UP TO COMPUTER. NO PROBLEMS WERE SEEN AND THE PROBLEM COULD NOT BE DUPLICATED ON THE ROAD. THE MECHANIC THOUGHT PERHAPS SOME CARBON HAS BEEN DISLODGED AND RUN THROUGH THE SYSTEM SO A CLEANING WAS DONE. CAR WAS THEN DRIVEN ALMOST 400 MILES TO RIDGELAND, SC ON THE WAY AN ACCIDENT OCCURRED ON THE HIGHWAY AHEAD AND THE CAR HAD TO SIT IN TRAFFIC FOR QUITE A WHILE. WHEN THE CAR WAS FREE TO ADVANCE, IT WAS TAKEN OFF THE ROAD FOR A LUNCH STOP. WHEN TAKEN BACK ON THE ROAD, THE CAR STALLED IN MOTION AND AFTER RESTARTING CONTINUED TO STALL.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10187668April 12, 2007
FUEL SYSTEM, OTHER:DELIVERY
(1) HESITATION, LACK OF POWER, AND FINALLY UNABLE TO OBTAIN DRIVING SPEEDS. (2) FAILURE TO OBTAIN AND MAINTAIN DRIVING SPEEDS. (3) CALLED FORD AND ASKED ABOUT REPLACEMENT OF FUEL DELIVERY MODULE PURSUANT TO FORD RECALL CAMPAIGN #03N01, NHTSA RECALL CAMPAIGN ID # 03V482000. WAS TOLD THAT THIS SPECIFIC CAR WAS NOT AFFECTED ,AND WOULD NOT BE REPAIRED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187718April 12, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2003 FORD FOCUS THAT I BOUGHT BRAND NEW AND DROVE OFF THE LOT WITH 60 MILES ON IT. NOT LONG AFTER WE PURCHASED THE CAR, IT STARTED TO ACT AS THOUGH THE TRANSMISSION WAS SLIPPING WHEN CHANGING GEARS. WE HAVE ALWAYS KEPT UP ON THE RECOMMENDED MAINTENANCE AND NO ONE HAS EVER BEEN ABLE TO FIND A PROBLEM WITH THE CAR. ABOUT 3 WEEKS AGO WE WERE DRIVING AROUND THE NEIGHBORHOOD, NOT ON A BUSY STREET THANK GOODNESS, WHEN THE CAR SHIFTED VERY HARD AS WE SLOWED DOWN FOR A STOP SIGN. WHEN WE ATTEMPTED TO BEGIN DRIVING AGAIN, THE CAR WOULD NOT SHIFT OUT OF FIRST GEAR. WE PROMPTLY TOOK IT TO A TRANSMISSION SHOP WHERE THEY HAVE BEEN WORKING ON IT FOR NEARLY 3 WEEKS. THEY HAVE PULLED THE TRANSMISSION OUT TO REBUILD IT TWICE AND HAVE STILL NOT FOUND WHAT IS CAUSING THE PROBLEM. THE MECHANICS HAVE EVEN TAKEN IT OVER TO THE LOCAL FORD DEALERSHIP AND THEY CANNOT FIGURE IT OUT. I NOW HAVE A 4 YEAR OLD CAR WITH 53000 MILES ON IT THAT DOES NOT RUN. IF THAT HAD HAPPENED WHILE WE WERE DRIVING ON THE HIGHWAY WE CERTAINLY WOULD HAVE BEEN HIT BY A CAR BEHIND US. THIS IS NOT NORMAL WEAR AND TEAR, THERE IS A SERIOUS PROBLEM WITH THE TRANSMISSION OR THE COMPUTER SYSTEM. IF THIS CAR EVER ACTUALLY GETS FIXED, I WILL CERTAINLY NOT FEEL SAFE DRIVING IT AS THE PERFORMANCE OF THE CAR IS UNRELIABLE AND THERE IS NO TELLING WHEN IT WILL SUDDENLY QUIT WORKING AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187599April 11, 2007
SUSPENSION:FRONT:WHEEL BEARING
TL*THE CONTACT OWNS A 2000 FORD FOCUS. WHILE DRIVING 40 MPH THE REAR DRIVER'S SIDE TIRE BEGAN TO WOBBLE AND PRODUCED NOISES. THE CONTACT SMELLED SOMETHING BURNING AND PULLED THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO THE MECHANIC SHOP. THE MECHANIC DETERMINED THAT THE WHEEL BEARING DETACHED FROM THE WHEEL. THE DEALER WAS CONTACTED. THE CONTACT SEARCHED ONLINE AND ENTERED THE VIN. THE SYSTEM STATED THAT THE VIN WAS INCLUDED IN RECALL # 00V303000. THE CURRENT AND FAILURE MILEAGE WERE 100,000.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187509April 10, 2007
FUEL SYSTEM, GASOLINE:DELIVERY, ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM:WIRING
TL* - THE CONTACT OWNS A 2001 FORD FOCUS WITH A CURRENT AND FAILURE MILEAGE OF 140,000. THE CONTACT STATED THAT SHE WAS DRIVING 55 MPH ON A HOT DAY AND THE VEHICLE WOULD SPUTTER AND LOSE ACCELERATION , THEN LOST POWER. THE CONTACT STATED THAT THE ENGINE WOULD STALL, BUT THE CAR WOULD STILL BE DRIVING UNTIL THE CONTACT APPLIED THE BRAKES. THE CONTACT HAD THE MECHANIC CHANGED THE SPARK PLUGS, WIRES, AND FUEL FILTER, BUT THE PROBLEM PERSISTED. THE CONTACT CALLED THE MANUFACTURER, AND THEY TOLD HIM TO TAKE IT TO THE FORD DEALER TO GET IT DIAGNOSED. THE MECHANIC STATED THAT IT WAS A FAILURE IN THE FUEL DISTRIBUTION SYSTEM, BUT THE PARTS WERE ON NATIONWIDE BACK ORDER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187532April 10, 2007
FUEL SYSTEM, GASOLINE, VISIBILITY:WINDSHIELD
THERE HAVE BEEN SEVERAL PROBLEMS REGARDING 2000 FORD FOCUS CONCERNING GAS MILEAGE DETERIORATION. ALL CARS LOST SOME FORM OF MPG ESTIMATES OVER YEARS OF USE, BUT THE FOCUS HAD TERRIBLE DETERIORATION. . I HAVE SPOKEN TO MANY OWNERS OF 2000 FORD FOCUS' THAT HAVE EXPERIENCED THE SAME PROBLEM. ESTIMATED MPG HAD BEEN FROM 15 TO 22, WITH MINE FLUCTUATED FROM 10 TO 20. NO MECHANICAL PROBLEMS COULD BE FOUND THROUGH NORMAL MEANS. THERE WAS NO EXPLANATION REGARDING THE LOSS OF GOOD GAS MILEAGE, WITH THE EXCEPTION OF A PROBLEM WITH THE PROGRAMMING OF THE BRAIN BOX. ALSO, THIS CAR SUDDENLY DEVELOPED CRACKS IN THE WINDSHIELD - THEY WEREN'T CRACKS THAT WERE FORMED FROM THE OUTSIDE SURFACE OR THE INSIDE SURFACE. THEY ACTUALLY FORMED IN THE GLASS, BETWEEN THE LAYERS. THEY CANNOT BE FELT ON THE OUTSIDE OR THE INSIDE OF THE GLASS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187359April 9, 2007
SUSPENSION:REAR, TIRES:TREAD/BELT
REAR TIRES PREMATURELY WORN AND DAMAGED. 2006 FORD FOCUS WITH 21,000 MILES. THE PASSENGER SIDE REAR TIRE WORE OUT BADL, (BALD SPOTS, AND IN NEED OF REPLACEMENT. ALSO THE DRIVER'S REAR TIRE WORE OUT WELL BEYOND THE ACCEPTABLE RANGE FOR THE MILEAGE. ALSO NEEDS REPLACEMENT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187151April 5, 2007
FUEL SYSTEM, GASOLINE:DELIVERY
TL*THE CONTACT OWNS A 2001 FORD FOCUS. THE CONTACT STATED THAT THIS VEHICLE IS PERFORMED SIMILAR TO THE INFORMATION FOUND IN NHTSA RECALLM CAMPAIGN # 03V482000. THE FORD MANUFACTURER STATED THAT THIS VEHICLE WAS EXCLUDED FROM THE RECALL. THE CURRENT AND FAILURE MILEAGE WERE 61,000.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187005April 4, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, EXTERIOR LIGHTING:TAIL LIGHTS
TL*THE CONTACT OWNS A 2000 FORD FOCUS. THE INSTRUMENT PANEL INDICATORS AND TAIL LIGHTS FAILED TO ILLUMINATED. THE CONTACT REPLACED THE FUSE AND BULBS BUT THE FAILURE CONTINUED. THE CONTACT STATED THAT THE VEHICLE SHOULD BE INCLUDED IN RECALL # 06E026000. THE DEALER STATED THAT THE VEHICLE WAS EXCLUDED FROM THE RECALL. THE CURRENT AND FAILURE MILEAGE WERE 103,000.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186721April 2, 2007
FUEL SYSTEM, GASOLINE:DELIVERY, ENGINE AND ENGINE COOLING:ENGINE, ELECTRICAL SYSTEM
I DROVE A 2000 FOCUS ZX3 FOR 3 YEARS WITHOUT A SINGLE PROBLEM. ON MARCH 2007 (90000 MILES) THE CAR STALLED AND DIED COMPLETELY IN THE MIDDLE OF A CALIFORNIA FREEWAY. AFTER 5 MIN I WAS ABLE TO RESTART THE CAR AND DRIVE TO MY MECHANIC (NOT A FORD DEALER). COMPUTER ANALYSIS SHOWED A FAULTY MASS AIR FLOW SENSOR. HE REPLACED IT ($450). TWO DAYS LATER, THE CAR STALLED AGAIN IN A RESIDENTIAL AREA (20 MPH AND FULL TANK OF GAS). THE CAR RESTARTED AND I DROVE BACK TO SAME MECHANIC. HE DIDN'T FIND ANYTHING WRONG AND SUGGESTED I SHOULD DRIVE TO A FORD DEALER. THEY REPLACED THE FUEL DELIVERY MODULE AT NO COST BECAUSE OF FORD RECALL #03N01. AFTER THAT THE CAR STALLED (AND DIED) AGAIN WHILE PULLING OUT OF A PARKING LOT (5 MPH AND FULL TANK). FORD TECHNICIANS DROVE THE CAR FOR 150 MILES WHILE HOOKED UP TO A "FLIGHT RECORDER" AND FOUND NOTHING. I DROVE IT FOR 20MI WITH A "FLIGHT RECORDER" AND IT STALLED RIGHT AWAY. I TRIED RESTARTING IT AND IT STALLED AGAIN (4 TIMES IN A ROW). I WAS ABLE TO RECORD THE DATA USING FLIGHT RECORDER. FOR THE FIRST TIME THE CHECK ENGINE LIGHT WAS ON (CODE P1237). THE FORD DEALER INSPECTION ALL THE ELECTRICAL WIRES LOOKING FOR A FAULTY CONNECTION GROUND. AFTER RE-WIRING THEY TEST-DROVE THE CAR AGAIN. THEY THINK THE CAR IS OK NOW. THIS HAS BEEN MY THIRD WEEK WITHOUT A CAR. I WAS RENTING A CAR IN ORDER TO GO TO WORK (PAYING TO GO TO WORK). I CAN'T AFFORD TO SPEND MORE MONEY ON MORE SURPRISES. I HAVE BEEN STRESSED EMOTIONALLY AND FINANCIALLY. EVEN IF THE CAR IS OK NOW, I DON'T FEEL SAFE DRIVING IT (OR ANY OTHER FORD). AT THIS POINT I DECIDED TO SELL THE FOCUS TO THE SAME FORD DEALER. I'M COMPLAINING ABOUT THE FORD FOCUS AND FORD IN GENERAL (AS A CORPORATION AND A BRAND) FOR ALLOWING SUCH A FLAW TO BE SOLD TO THE GENERAL PUBLIC. I HAVE BEEN VERY WELL TREATED BY THE SERVICE DEPARTMENT AT THE FORD DEALER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186747April 2, 2007
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
I DRIVE A 2001 FORD FOCUS. MY CAR WAS PARKED OVERNIGHT, AND AS I WENT TO BACK OUT OF MY PARKING SPACE TO GO TO WORK, I HEARD A LOUD CLUNKING NOISE AND MY CAR STRUGGLED TO BACK UP. I LEFT MY CAR PARKED AS I THOUGHT IT WAS A PROBLEM WITH THE BRAKES. I DROVE THE CAR TO WORK THE NEXT MORNING (GOING 65 ON THE FREEWAY), AND THE NOISE CONTINUED TO WORSEN AND I STARTED TO SMELL BURNING RUBBER. I BROUGHT THE CAR TO A REPAIR SHOP. THE NEXT DAY THEY SAID I WAS VERY LUCKY THE TIRE DID NOT BLOW BECAUSE THE SPRING HAD BROKEN AND WAS RUBBING AGAINST THE TIRE. THIS IS A PROBLEM I KNOW FORD IS WELL AWARE OF. I DON'T KNOW WHAT I WOULD HAVE DONE HAD ANYTHING HAPPENED TO ME AND MY FAMILY AS A RESULT OF THIS GROSS NEGLIGENCE BY FORD. REPAIRS ENDED UP COSTING $570 TO REPLACE BOTH FRONT SPRINGS, STRUTS, AND MOUNTS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186753April 2, 2007
STEERING:LINKAGES:TIE ROD ASSEMBLY
TL*- THE CONTACT STATED THAT THE 2002 FORD FOCUS WAS IINVOLVED IN A CRASH ON 03/2006, WHICH HAD THE PASSENGER FRONT STRUT PREVIOUSLY REPAIRED. THE VEHICLE NOW HAD A NOISE COMING FROM THE FRONT OF THE VEHICLE. THE CONTACT REPLACED ALL TIRE. HE TOOK THE VEHICLE TO THE DEALERSHIP, AND THEY INFORMED HIM THAT THE TIE ROD HAD BACKED ITSELF OUT OF ITS POSITION. THE DEALERSHIP STATED THAT THEY COULD NOT UNDERSTAND WHAT CAUSED THE TIRE ROD TO SLIP. HE DID HAVE THE STABILIZING LINK REPAIRED AFTER THE CRASH. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10186761April 2, 2007
ELECTRICAL SYSTEM:IGNITION:SWITCH
1) NO WARNING SYMPTOMS 2) FAILURE IS THAT IGNITION KEY WILL NOT TURN. CAR WILL NOT START. THIS IS A MASS DEFECT, BUT FORT APPARENTLY IS NOT ISSUING RECALL. 3) HAVE NOT DONE ANYTHING. CAR WAS TOWED TO MY HOME, AND IS SITTING THERE USELESS. DEALERSHIPS TELL ME IT WILL COST $300 TO FIX, BUT FORD SHOULD REPAIR THIS FOR FREE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186638March 31, 2007
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
STRANGE NOISE WHEN TURNING AND/OR HITTING BUMPS. BOTH FRONT SPRINGS WERE BROKEN WITH THE LEFT SPRING BROKEN IN TWO PLACES. HAD TO REPLACE BOTH SPRINGS AND STRUTS AND HAVE FRONT END ALIGNMENT DONE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186531March 30, 2007
ELECTRICAL SYSTEM:IGNITION
IGNITION KEY HAS FAILED TWICE- MECHANICALLY- THE 1ST TIME WAS AT 54000 MI AND COST $300 TO REPLACE - JUST HAPPENED AGAIN AT180000. THERE WERE 34 SIMILAR REPORTS IN 2001 WHEN 1ST OCCASION HAPPENED BUT FORD SAID IT WASN'T A PROBLEM. NOW I CAN'T FIND ANYTHING ON YOUR SITE ABOUT IT. CAR HAS JUST BEEN TOWED TO DEALER SO NOT SURE WHAT IT WILL COST. BUT I HAVE DRIVEN CARS FOR 50 YEARS AND NEVER HAD AN IGNITION KEY PROBLEM BEFORE, NEVER MIND 2 ON SAME VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186572March 30, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, EXTERIOR LIGHTING:BRAKE LIGHTS
TL*- THE CONTACT OWNS A 2003 FOR FOCUS WITH A CURRENT AND FAILURE ODOMETER READING OF 38,000 MILES. THE CONTACT STATED WHILE DRIVING AT ABOUT 35 MPH UNDER DRY CONDITIONS THE INSTRUMENT PANEL FAILED. THE CONTACT TOOK THE VEHICLE TO THE DEALER, THEY REPAIRED THE PROBLEM. BUT, WHEN SHE CONTACTED THE MANUFACTURER, THEY STATED THAT THEY WOULD NOT ASSIST HER WITH THIS PROBLEM. WHEN THE CONTACT HAD THE VEHICLE AT DEALER FOR SERVICE THE MECHANIC FOUND THAT THE THIRD BRAKE LIGHT ASSEMBLE MELTED, CAUSING THE BRAKE LIGHT TO FAIL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186597March 30, 2007
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
TL*- CONTACT STATED WHILE DRIVING THE 2003 FORD FOCUS LX HE SAW SMOKE COMING FROM UNDERNEATH THE HOOD. THE CONTACT PULLED TO THE SIDE OF THE ROAD AND NOTICED THAT THE VEHICLE WAS ON FIRE. THE FIRE DEPARTMENT STATED THAT THE FIRE COULD HAVE STARTED FROM SOME FAULTY WIRE UNDERNEATH THE HOOD. THE CONTACT COULD PROVIDE PICTURES IF NEEDED. THE FAILURE MILEAGE AND CURRENT MILEAGE WERE BOTH 54,000.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10186396March 28, 2007
ELECTRICAL SYSTEM:IGNITION:SWITCH
MY IGNITION AND STEERING WHEEL LOCKED WHEN I WAS TRYING TO LEAVE WORK. AFTER HAVING THE CAR TOWED TO A GARAGE, I FOUND OUT IT IS GOING TO COST ME ABOUT $400 TO REPLACE THE IGNITION SWITCH. MY PROBLEM IS THE GENTLEMAN WHO TOWED MY CAR TOLD ME THIS WAS THE THIRD FOCUS HE TOWED THIS WEEK FOR THE SAME PROBLEM. THE MECHANIC TOLD ME THAT THIS IS A COMMON OCCURRENCE IN FOCUSE'S. I WORKED REALLY HARD TO PAY FOR THE CAR AND EXPECT BETTER SERVICE FROM FORD. IF THIS A COMMON OCCURRENCE, I FEEL IT SHOULD BE A RECALL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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