Ford Focus Complaints

22,326 consumer complaints on file.

#10189910May 6, 2007
ELECTRICAL SYSTEM:IGNITION
I HAVE A 2000 FORD FOCUS. THE IGNITION SWITCH WILL NOT TURN, AS A RESULT, THE STEERING WHEEL WILL NOT TURN. I AM UNABLE TO START THE CAR. THIS IS THE SECOND TIME THIS HAS HAPPEN TO ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189928May 6, 2007
VEHICLE SPEED CONTROL
I RECENTLY PURCHASED A 2003 FORD FOCUS ZX3 WITH LOW MILEAGE. I HAVE AN INTERMITTMENT PROBLEM WITH IT STOPPING. THE ENGINE SURGES AND WHEN YOU PRESS THE BRAKE PEDAL IT IS STIFF. IT HAS ALWAYS DONE IT IN HEAVY TRAFFIC. I HAVE HAD IT TO A FORD DEALER THREE TIMES. THE FIRST TIME THEY COULDN'T FIND WHAT WAS WRONG WITH IT AND SAID THEY WERE CALLING FORD TO TALK TO THE ENGINEERS. FORD INFORMED THEM THEY HAD SEVERAL COMPLAINTS ON THIS PROBLEM, BUT NO RECALL. THEY REPLACED THE BRAKE BOOSTER ON IT THE SECOND TIME. I PICKED IT UP AND THE VERY NEXT DAY I WAS IN HEAVY TRAFFIC AND THE ENGINE SURGED EVEN MORE AND THE BRAKE PEDAL WAS STIFF . THE FORD DEALER HAS HAD IT FOR A WEEK NOW WITH NO COMMUNICATION FROM THEM SO FAR. THIS CAR IS DANGEROUS TO DRIVE AND GIVES NO INDICATION IT IT GOING TO DO IT. I HAVE HAD SEVERAL INCIDENTS WITH THIS STARTING IN NOVEMBER. SINCE THE BEGINNING OF APRIL THE PROBLEM HAS BECOME QUITE FREQUENT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189752May 4, 2007
ELECTRICAL SYSTEM:IGNITION:SWITCH
2000 FORD FOCUS IGNITION SWITCH FAILURE. WHEN KEY IS INSERTED IN IGNITION SWITCH IT FAILS TO TURN AND CAR WILL NOT START. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189753May 4, 2007
ELECTRICAL SYSTEM:IGNITION
2004 FORD FOCUS. IGNITION GOT STUCK KEY WON'T TURN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189824May 4, 2007
ELECTRICAL SYSTEM:IGNITION
ONE DAY THE IGNITION CYLINDER ON MY 2000 FORD FOCUS ZX3 FAILED, AND I WAS UNABLE TO START MY VEHICLE BECAUSE THE KEY DID NOT TURN ONCE INSIDE THE IGNITION. I WAS STRANDED WITHOUT TRANSPORTATION. I HAD TO GET THE VEHICLE TOWED TO A SERVICE DEALER TO GET THE IGNITION REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189693May 3, 2007
ELECTRICAL SYSTEM:IGNITION:SWITCH
I GOT INTO MY CAR TO GO ON A BUSINESS CALL AND THE KEY, WHEN INSERTED, WOULD NOT TURN THE CYLINDER. AFTER TRYING FOR SOME TIME TO GET THE KEY TURNED, I BEGAN A SEARCH ON THE INTERNET TO SEE IF THERE HAD BEEN YET ANOTHER RECALL ON THE FOCUS (I HAVE LEARNED THAT THIS CAR HAS HAD NUMEROUS PROBLEMS). I FOUND THAT IT WAS NOT RECALLED, ALTHOUGH IT CERTAINLY WAS A KNOWN ISSUE. I FOUND MANY ACCOUNTS OF THIS PROBLEM AND MANY SUGGESTED REMEDIES. I CHOSE TO USE THE "HAMMER METHOD." THIS WORKED. IT TAKES FOUR HARD RAPS WITH A RUBBER MALLET ON THE END OF THE KEY (INTO THE CYLINDER) TO GET IT TO THEN TURN. IF I TAKE THE KEY OUT, EVEN ONCE, THE PROCESS MUST BE REPEATED. I PARK THE CAR WITH THE KEY IN THE IGNITION, USING MY NON-CODED SPARE OR THE REMOTE UNLOCK TO GET INTO THE CAR. THIS IS A SAFETY ISSUE - IF THERE WERE AN EMERGENCY OF SOME TYPE OR SOME TYPE OF PERSONAL THREAT AND I WERE UNABLE TO LEAVE QUICKLY DUE TO THIS IGNITION PROBLEM, WHERE WOULD I BE? ALSO, MY CAR (AS UNDESIRABLE AS I'M SURE IT IS DUE TO ITS MANY PROBLEMS) SITS AT RISK OF BEING STOLEN - THE KEY IS EASILY VISIBLE IN THE IGNITION IF I LEAVE IT THERE TO AVOID HAVING TO USE A HAMMER TO START THE CAT. I'M LISTING THE FAILURES AS 100 - I'VE HAD TO USE THE HAMMER AT LEAST THAT MANY TIMES OVER THE LAST YEAR, BUT I CAN RE-CREATE THE ISSUE ANY TIME BY SIMPLY PULLING THE KEY OUT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189501May 2, 2007
ELECTRICAL SYSTEM:IGNITION
MY 2003 FORD FOCUS HAS A LOCKED IGNITION THAT I FOUND OUT IS A VERY COMMON PROBLEM SINCE 2000. IT WAS TOLD THAT IT WOULD COST ME $500.00 TO FIX IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189526May 2, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
FRONT BRAKES WERE UNEVEN BADLY IN SHOP AT BARTOW FORD NUMBER OF TIMES NEVER FIX WORK ON IT TILL THE WARRANTY WAS UP NOW MY FAMILY IS STUCK WITH PAYMENTS ON A UNSAFE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189408May 1, 2007
TIRES
TL* THE CONTACT OWNS A 2005 FORD FOCUS. THE CONTACT NOTICED THAT THE WEAR BAR WAS EXPOSED ON EACH TIRE. THE MILEAGE WAS 44,244 WHEN THE NEW TIRES WERE PURCHASED. THE TIRE MANUFACTURER AND BRAND WERE TOYO TIRES, THE DOT#CX3V862205 , AND THE SIZE WAS 205/15VR16. THE TIRES WERE 40,000 MILE TIRES, WHICH CAUSED TIRE FAILURE AT 19,415 MILES EARLIER. THE TIRE DEALER WAS NOTIFIED. THE CURRENT AND RECENT FAILURE MILEAGE WERE 63,659. *AK THE CONSUMER STATES THAT EVERY 5,000 MILES THE WERE ROTATED TWICE BY FORD MOTOR CO AND TWICE BY HER HUSBAND. THE CONSUMER ALSO STATES SHE HAS A 90,000 MILE WARRANTY. THE CONSUMER STATES SHE WANTS TO REIMBURSED FOR A PORTION OF THE COST OF THE NEW TIRES. UPDATED 05/13/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189256April 30, 2007
ELECTRICAL SYSTEM
MY LEFT TAIL SIGNAL LIGHT WENT OUT. WHEN I WENT TO CHANGE IT ACCORDING TO THE INSTRUCTIONS IN MY MANUAL I COULD NOT REMOVE THE TAILLIGHT CAPSULE FROM THE HOUSING. I WENT TO COONS FORD FAIRFAX, VA TO SEE IF THEY COULD CHANGE IT. I WAS TOLD THAT THE ELECTRICAL OUTPUT OF MY CAR MELTED THE TAILLIGHTS TO THE LENS ON BOTH SIDES OF THE CAR. THE ESTIMATED REPAIR IS $500. I GOT ON THE PHONE AND TALKED TO SOMEONE AT FORD'S MAIN CUSTOMER SERVICE LINE. AFTER OUR CONVERSATION THEY GAVE ME 15% OFF ON MY REPAIR BILL. AFTER RETRIEVING MY CAR THE OTHER TAILLIGHT DIED. SOMEONE ON FORD'S ASSEMBLY LINE DID NOT WIRING MY CAR CORRECTLY. HOW IS THIS MY FAULT AND WHY DID I HAVE TO PAY $421.20 FOR A MISTAKE THEY MADE? FOR SAFETY REASONS I GOT THE REPAIRS DONE. I WOULD LIKE A FULL INVESTIGATION OF THIS MATTER. I HAVE IN MY POSSESSION BOTH BROKEN TAILLIGHTS FOR ANYONE TO CHECK OUT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189292April 30, 2007
SUSPENSION:FRONT:WHEEL BEARING
TL*THE CONTACT OWNS A 2000 FORD FOCUS. WHILE DRIVING 25 MPH THE VEHICLE BEGAN MAKING A CLUNKING NOISE, VIBRATING, AND THE RIGHT WHEEL BEGAN TO MAKE A GRINDING NOISE. THE DEALER STATED THAT THE WHEEL BEARING SEPARATED FROM THE HUB. THE VEHICLE WAS REPAIRED. ON NOVEMBER 2001 REPAIRS RELATED TO RECALL#00V303000 WAS PERFORMED ON THE LEFT WHEEL OF THE VEHICLE. THE FAILURE MILEAGE WAS 94000, AND THE CURRENT MILEAGE WAS 96,000. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189216April 29, 2007
VISIBILITY:WINDSHIELD
LEAKING OF RAIN WATER ONTO THE FLOOR OF THE PASSENGER'S SIDE. THE CAR HAS BEEN COMPLETELY CHECKED AND NOTHING IS WRONG. THEY REFUSE TO REINSTALL THE WINDSHIELD BECAUSE THEY SAY IT IS A FACTORY DEFECT WITH THE POLLEN FILTER SEALS NOT KEEPING WATER OUT. IT IS CAUSING WATER DAMAGE TO MY CAR, MOLD IS STARTING TO FORM, AND WHO KNOWS WHAT OTHER DAMAGE THIS WILL CAUSE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188918April 26, 2007
POWER TRAIN:AXLE HUBS, POWER TRAIN:AXLE ASSEMBLY, POWER TRAIN:DRIVELINE:CENTER SUPPORT BEARING, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM:WHEEL CYLINDERS
WAS DRIVING IN GOOD WEATHER CONDITIONS AND 2007 FORD FOCUS BEGAN TO VEER TO THE LEFT AND RIGHT OUT OF CONTROL - I HAD NO CONTROL OVER THE STEERING OR BRAKES IS WAS AS IF THE CAR WENT ON AUTO PILOT AND STARTED DRIVING ITSELF. AFTER ABOUT TWENTY SECONDS OF ROCKING LEFT AND RIGHT IN THE ROAD THE CAR MADE A SHARP RIGHT AND LEFT THE HIGHWAY HIT AND FLIPPED TWICE WITH MY DAUGHTER AND MYSELF INSIDE - FORTUNATELY WE ARE BOTH STILL ALIVE THE 2007 FORD FOCUS IS TOTALED. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10188955April 26, 2007
SUSPENSION:REAR
MY 2003 FORD FOCUS SE STARTED TO SHAKE, PULL HARD TO THE RIGHT STARTING AROUND 50 MPH, TAKES BUMPS HARD AND BACK-END SWAYS. IT ONLY HAS 36,000 MILES ON IT. DEALER SAYS THE LEFT REAR KNUCKLE ASSEMBLY AND WHEEL BEARING NEED TO BE REPLACED, THAT IT WAS "BENT" AND I MUST'VE HIT SOMETHING WITH IT. THIS IS JUST NOT TRUE. 2000 FOCUS HAD A SIMILAR PROBLEM. I THINK A BOLT CAME LOOSE, WEAKENING THE ASSEMBLY AND ALLOWING IT TO BEND THROUGH NORMAL USE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189071April 26, 2007
ELECTRICAL SYSTEM:IGNITION
IGNITION TURNED FINE, PARKED CAR OVERNIGHT AND WHEN I RETURNED (VERY LATE THAT NIGHT) TO LEAVE THE KEY WOULD NOT TURN. THE IGNITION WAS LOCKED. NOTHING WOULD FIX THIS. I SPENT NEARLY 30 MINUTES TRYING TO TURN THE KEY WITHOUT BEING ABLE TO START THE CAR. THE NEIGHBORHOOD WAS VERY SCARY, AND MY INABILITY TO DRIVE AWAY MADE ME FEEL EXTREMELY UNEASY, ESPECIALLY AT SUCH A LATE TIME OF NIGHT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188839April 25, 2007
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
WAS DRIVING SLOWLY (LUCKILY), WHEN THE SPRING OF THE SUSPENSION BROKE ON OUR FORD FOCUS SE 2000 STATION WAGON. THIS LEAD TO SHREDDING OF THE FRONT TIRE. FORD REPLACED THE 2 FRONT SPRINGS FOR FREE INDICATING THAT THEY KNEW ABOUT THIS DEFECT AND CHOSE NOT TO FIX IT IN ADVANCE DESPITE THE RISK. NEVERTHELESS, THE SAME INCIDENT WOULD HAVE HAPPENED AT 75 MPH IT IS VERY LIKELY THAT THIS WOULD HAVE LEAD TO AN ACCIDENT WITH POSSIBLE INJURIES/DEATHS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188583April 23, 2007
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
TL*THE CONTACT OWNS A 2000 FORD FOCUS. ON APRIL 21, 2007 THE CONTACT HAD THE VEHICLE CHECKED ALONG WITH AN OIL CHANGE. AFTER DRIVING 50 MILES AT SPEEDS BETWEEN 65-70 MPH THE ENGINE LIGHT ILLUMINATED AND THE VEHICLE BEGAN TO VIBRATE, STALL, SURGE, AND LOSE POWER BEFORE FAILING COMPLETELY. THE VEHICLE RESTARTED, AND WAS TAKEN TO A FORD DEALER FOR A DIAGNOSTIC TEST. THE MECHANIC DIAGNOSED THE FAILURE AS THE FUEL SYSTEM. THE VEHICLE HAD SAFETY RECALL # 06E056000 CONCERNING FUEL SYSTEM, GASOLINE, BUT THE VEHICLE WAS EXCLUDED DUE TO THE VIN. THE VEHICLEWAS CURRENTLY AT THE FORD DEALER. THE CURRENT AND FAILURE MILEAGES WERE 154,000.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188425April 20, 2007
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL*THE CONTACT OWNS A 2001 FORD FOCUS. WHILE DRIVING 70 MPH THE ENGINE HESITATED, SPUTTERED, AND COMPLETELY SHUT OFF. THE ENGINE WARNING LIGHT ILLUMINATED IMMEDIATELY AFTERWARDS. THE CONTACT STATED THAT THE ENGINE WAS WARM AND THERE WAS APPROXIMATELY 1/4 OF A TANK OF GAS IN THE VEHICLE. HE HAD TO WAIT APPROXIMATELY 5 MINUTES BEFORE HE WAS ABLE TO RESTART THE VEHICLE. A DEFECT INVESTIGATION RECALL CAMPAIGN # 03V482000 INCLUDED SIMILAR SYMPTOMS. THE DEALER STATED THAT THE FAILURE WAS THE FUEL PUMP. THE FUEL PUMP WAS REPLACED, AND NO OTHER FAILURES HAVE OCCURRED. THE CURRENT MILEAGE IS 40,500 AND FAILURE MILEAGE WAS 39,800.AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188450April 20, 2007
SERVICE BRAKES, HYDRAULIC, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL*THE CONTACT OWNS A 2004 FORD FOCUS ZTS. THE CONTACT STATED THAT THE BRAKES WORKED INTERMITTENTLY. THE VEHICLE FAILED TO COME TO A COMPLETE STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE DEALER CHANGED THE BRAKE PADS. UPON LEAVING THE DEALER THE FAILURE RECURRED. ALSO, THE CONTACT STATED THAT THE ACCELERATOR PEDAL BECAME STUCK. ON SEVERAL OCCASIONS THE CONTACT HAD TO RELEASE THE ACCELERATOR PEDAL AND THEN DEPRESSED IT AGAIN FOR THE VEHICLE TO RESPOND PROPERLY. WEATHER AND SPEED WERE NOT FACTORS. THE CURRENT AND FAILURE MILEAGES WERE 41,500. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188312April 19, 2007
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
FRONT SPRINGS ASSEMBLY POPPED OUT OF PLATE AND PUNCTURED MY TIRES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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