Ford Focus Complaints

22,326 consumer complaints on file.

#10204002September 24, 2007
ELECTRICAL SYSTEM:IGNITION
I OWN A 2001 FORD FOCUS AND WITHIN THE LAST MONTH IT HAS BECOME INCREASINGLY MORE DIFFICULT TO TURN THE KEY IN THE IGNITION. I DID SOME RESEARCH AND FOUND THAT THIS IS DUE TO A SUBSTANDARD/DEFECTIVE IGNITION SWITCH CYLINDER. I ALSO FOUND THAT THIS IS NOT AN UNCOMMON PROBLEM, QUITE THE CONTRARY; THERE ARE SEVERAL CAR FORUMS THAT HAVE COMPLAINT AFTER COMPLAINT SPECIFICALLY ABOUT THIS ISSUE. FOR EXAMPLE, HERE IS ONE AT CONSUMERAFFAIRS.COM: HTTP://WWW.CONSUMERAFFAIRS.COM/AUTOMOTIVE/FORD_FOCUS_IGNITION.HTML I ACCEPT THE FACT THAT CAR OWNERS ARE RESPONSIBLE FOR THEIR OWN MAINTENANCE BUT AN IGNITION CYLINDER SHOULD NOT BE GOING BAD IN A 6 YEAR OLD CAR. FURTHERMORE, I HAVE READ SEVERAL FORD FOCUS OWNERS SAY THAT THEY HAVE HAD THIS REPAIR DONE MORE THAN ONCE. I AM A COLLEGE STUDENT; I CANNOT AFFORD TO KEEP PAYING OUT $500 TO GET THIS FIXED. PLEASE DO THE RESPONSIBLE THING AND RECALL THIS PART AND REPLACE IT WITH ONE THAT WORKS. DON'T MAKE ME REGRET BUYING A FORD IN THE FUTURE. HTTPS://SECURE.FORD.COM/SERVLET/SATELLITE/FOOTER/CONTACT-FORD/CONTACT-US-EMAIL?CONTACTMAINTOPIC=VEHICLESERVICEISSUES *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203707September 22, 2007
EXTERIOR LIGHTING
2003 FORD FOCUS WAGON, TAIL LIGHTS MELTED BOTH SIDES WHERE YOU REPLACE THE BULB, CANNOT REPLACE THE BRAKE, RUNNING, TURN, BULB BECAUSE YOU CANNOT PULL THE BULB HOUSING OUT OF THE TAIL LIGHT ASSEMBLY. FORD SERVICE DEPT. SAID TO LONG ON THE BRAKE PEDAL $160 EA. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203650September 21, 2007
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
TL*THE CONTACT OWNS A 2007 FORD FOCUS. THE VEHICLE WAS INVOLVED IN A CRASH AND AFTER IT WAS REPAIRED, THE PASSENGER SIDE AIR BAG LIGHT ILLUMINATED INTERMITTENTLY. SHE RETURNED TO THE DEALER TWICE IN ONE WEEK AND THEY REPAIRED THE AIR BAG SENSOR THREE TIMES. THE CONTACT STATED THAT THE LIGHT WOULD DIM FOR TWO DAYS, BUT THEN ILLUMINATE AGAIN. SHE BELIEVED THAT THIS WAS A SAFETY HAZARD AND THE DEALER ADVISED HER NOT TO DRIVE THE VEHICLE UNTIL IT WAS REPAIRED. THE FAILURE MILEAGE WAS 8,300 AND CURRENT MILEAGE WAS 8,900.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10203678September 21, 2007
ELECTRICAL SYSTEM:IGNITION
TL*THE CONTACT OWNS A 2003 FORD FOCUS. THE CONTACT STATED THAT THE IGNITION LOCKED, WHICH PREVENTED THE KEY FROM BEING TURNED. THE DEALER WAS UNABLE TO DETERMINE THE CAUSE OF FAILURE. THE CURRENT MILEAGE WAS 108,000 AND FAILURE MILEAGE WAS 100,000. UPDATED 01-14-08. *KB THE DEALER STATED THE CYLINDER NEEDED TO BE REPLACED. UPDATED 12/12/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203503September 20, 2007
ELECTRICAL SYSTEM:IGNITION
2003 FORD FOCUS/ IGNITION WON'T TURN IT LOOKS LIKE THIS IS A HUGE PROBLEM BY ALL THE DIFFERENT WEBSITES AND BLOGS ABOUT IT. THIS DEFECT SHOULD ABSOLUTELY BE A RECALL AND WHEN I CALLED THE DEALER TO FIND OUT THE FIX AND PRICE THEY LAUGHED AND SAID $600 TO $700 DOLLARS. THIS IS OUTRAGEOUS AND I AM APPALLED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203535September 20, 2007
TIRES:SIDEWALL
TL*THE CONTACT OWNS A 2004 FORD FOCUS. THE VEHICLE HAS KUMHO, SIZE 195/60R15 TIRES. WHILE DRIVING 5 MPH, THE DRIVER SIDE TIRE SCRAPED THE CURB AND BLEW OUT. A SPARE TIRE WAS PLACED ON THE VEHICLE. THE DEALER STATED THAT THE SIDEWALL FAILED. THE CURRENT AND FAILURE MILEAGES WERE 42,000. UPDATED 12/12/07
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203423September 19, 2007
ELECTRICAL SYSTEM:IGNITION:MODULE
TL*THE CONTACT OWNS A 2003 FORD FOCUS. THE CONTACT STATED THAT THE STEERING WHEEL HAS TO BE UNLOCKED FOR THE VEHICLE TO START. ON SEPTEMBER 09, 2007, AFTER MANY ATTEMPTS, SHE WAS FINALLY ABLE TO PLACE THE KEY IN THE IGNITION AND UNLOCK THE STEERING COLUMN. ON SEPTEMBER 14, 2007, THE CONTACT HAD TO LEAVE THE VEHICLE AT HER JOB BECAUSE THE STEERING COLUMN FAILED TO UNLOCK. THE VEHICLE WAS TOWED TO HER RESIDENCE. SHE SCHEDULED AN APPOINTMENT WITH THE DEALER FOR SEPTEMBER 22, 2007. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 24,000. *UPDATED 12/12/07 *BF THE CONSUMER STATED THE IGNITON MODULE WAS REPALCED. UPDATED 12/12/07
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203439September 19, 2007
FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2001 FORD FOCUS. APPROXIMATELY TWO YEARS AGO, THE CONTACT NOTICED THAT HER GAS MILEAGE WAS SIGNIFICANTLY LOWER THAN OTHER 2001 VEHICLES OF THE SAME MODEL. THE DEALER STATED THAT RECALLS WERE ISSUED FOR THE FORD FOCUS, HOWEVER, THE MANUFACTURER STATED THAT THERE WERE NO RECALLS REGARDING GAS MILEAGE. THE SPEED WAS UNKNOWN. THE CURRENT MILEAGE WAS 98,000 AND FAILURE MILEAGE WAS 30,000. *UPDATED 12/27/07 *LJ UPDATED 12/12/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203387September 18, 2007
STEERING: STEERING WHEEL/HANDLE BAR, ELECTRICAL SYSTEM
THE SHIFTER, STEERING WHEEL AND IGNITION KEY ALL LOCK UP ON MY 2004 FORD FOCUS. I SIMPLY GUIDE MY CAR TO WHERE I WANT TO PARK IT. STOP, PUT THE CAR IN PARK AND TURN OFF THE CAR. WHEN I GO TO START MY CAR AGAIN, EVERYTHING IS LOCKED UP AND TAKES A LONG TIME TO GET IT UNLOCKED. I ALMOST HAVE TO BREAK OFF THE KEY TO GET IT STARTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203163September 17, 2007
FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2001 FORD FOCUS. WHILE DRIVING 40 MPH, THE VEHICLE BEGAN HESITATING AND SHAKING AND SHUT COMPLETELY OFF WHEN TURNING. THE FAILURE ONLY OCCURRED ONCE. THE CONTACT HAS NOT TAKEN THE VEHICLE TO THE DEALER. NHTSA CAMPAIGN ID NUMBER 03V482000 (FUEL SYSTEM) WAS REFERENCED. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 105,000. UPDATED 12/12/07
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203268September 17, 2007
ELECTRICAL SYSTEM:IGNITION
AT APPROXIMATELY 5:00 P.M., MY IGNITION LOCKED UP ON ME, WITH MY CAR PARKED IN A PARKING LOT CLOSE TO MY HOME (THANK GOODNESS). I HAVE JUST LEARNED THAT THIS HAS BEEN A MAJOR WIDESPREAD ISSUE, AND THAT I AM DEFINITELY NOT ALONE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203277September 17, 2007
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
I OWN A 2000 FORD FOCUS WHICH STALLED WHILE DRIVING ON THE INTERSTATE HIGHWAY (85) BETWEEN BURLINGTON AND DURHAM, NC ON SEPTEMBER 15, 2007. THE CAR FIRST BEGAN SURGING AND LOST POWER AND LATER CAME TO A COMPLETE STOP ON THE INTERSTATE. LUCKILY I WAS ABLE TO PULL TO THE SIDE OF THE SHOULDER OF THE HIGHWAY BEFORE THE CAR CAME TO A REST. THE CAR LATER STARTED AND I WAS ABLE TO MAKE IT BACK HOME. I TOOK THE CAR TO THE FORD DEALER IN DURHAM AND WAS TOLD THAT THE PROBLEM WAS A CLOGGED FUEL PUMP AND IT NEEDED TO BE REPLACED AT A COST OF $750.00. I VISITED THE INTERNET AND FOUND THAT THE WARRANTY WAS EXTENDED FOR THE SAME PROBLEM ON FOCUS ASSEMBLED AT THE WAYNE AND HERMOSILLO ASSEMBLY PLANTS. THE EXTENDED COVERAGE PROGRAM IS 03N01. THE DEALER CHECKED WITH WHAT THEY CALLED OASIS AND MY CAR IS NOT INDICATED AS COVERED UNDER THE EXTENDED COVERAGE PROGRAM. WHILE THE FAILURE OF THE FUEL PUMP DID NOT CAUSE AN ACCIDENT THAT RESULTED IN INJURY I FEEL THAT I WAS LUCKY AND COULD HAVE BEEN TOWARDS THE CENTER OF THE HIGHWAY AND WOULD HAVE STALLED ON THE HIGHWAY AND THE RESULT WOULD HAVE BEEN DIFFERENT. THIS EXTENDED WARRANTY SHOULD BE EXTENDED TO INCLUDE ALL 2000 FOCUS BECAUSE CLEARLY THE PROBLEM EXIST WITH OTHER MANUFACTURING LOCATIONS AND THE DEFECT IS WITH THE FUEL DELIVERY SYSTEM AND NOT THE LOCATION OF ASSEMBLY OF THE VEHICLE. I HAVE NO WAY OF CHECKING BEHIND THE DEALER BUT THE SERIAL NUMBER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202987September 14, 2007
ENGINE AND ENGINE COOLING
FORD FOCUS 2002, 69,000 MILES. ON 8/22/07 DRIVING ON THE FREEWAY MY CAR STALL IT WAS TOWED AWAY. FORD CALLED ME AND TOLD ME IT COULD BE MY ENGINE THAT'S RUINED DUE TO THE TIME CHAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203005September 14, 2007
FUEL SYSTEM, OTHER
TL*THE CONTACT OWNS A 2005 FORD FOCUS. WHILE DRIVING 2 MPH, THE CONTACT NOTICED FUEL LEAKING FROM THE VEHICLE. THE DEALER STATED THAT THE FUEL FILTER ERUPTED AND CAUSED FUEL TO SPRAY OUT. THE VEHICLE WAS REPAIRED. ANOTHER DEALER REPLACED THE CLIPS THAT KEPT THE FILTER ATTACHED. THE CURRENT AND FAILURE MILEAGES WERE 27,320. THE CONSUMER STATED SHE SMELLED A STRONG ODOR OF GAS FROM THE VEHICLE AND UPON INSPECTION FOUND THAT GASOLINE WAS LEAKING FROM UNDERNEATH. THE CONSUMER STATED TOOK THE VEHICLE TO THE DEALER WHO INFORMED HER THE FUEL FILTER WAS NOT SEATED CORRECTLY. THE CONSUMER TOOK THE VEHICLE TO THE PREVIOUS DEALER WHO INFORMED HER THAT THEY HAD INSTALLED THE FUEL FILTER CORRECTLY THAT IT MUST HAVE BEEN FAULTY CLIPS. THE CONSUMER WAS INFORMED BY THE DEALER SHE WOULD BE RECEIVING A CHECK FOR REIMBURSEMENT BUT TO NO AVAIL. UPDATED 10/11/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203024September 14, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
TL*THE CONTACT OWNS A 2000 FORD FOCUS. WHILE ACCELERATING FROM A STOP AT 15 MPH, THE VEHICLE ROLLED FORWARD, SHIFTED OUT OF SECOND GEAR, AND ROLLED BACK. THE FAILURE OCCURRED ON BOTH FLAT AND INCLINED SURFACES. THE DEALER REPLACED THE CONTROL MODULE. THE FAILURE MILEAGE WAS 96,141 AND CURRENT MILEAGE WAS 96,241.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202921September 13, 2007
ELECTRICAL SYSTEM:IGNITION:SWITCH
TL*THE CONTACT OWNS A 2003 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START WHEN HE TURNED THE IGNITION. SHE CALLED HER INSURANCE COMPANY AND THEY ADVISED HER TO STRIKE THE IGNITION WITH SOMETHING, HOWEVER, THE VEHICLE WAS ABLE TO START MOMENTS LATER. THE FAILURE BEGAN IN 2005 AND HAS OCCURRED SIX TIMES. THE CONTACT TOOK THE VEHICLE TO THE MECHANIC AND THEY STATED THAT THE IGNITION SWITCH NEEDED REPLACING. THE CURRENT MILEAGE WAS APPROXIMATELY 60,000 AND FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202944September 13, 2007
ELECTRICAL SYSTEM:WIRING: REAR COMPARTMENT/TRUNK
VEHICLE RECALLED IN FEBRUARY 2001 TO REPAIR PROBLEM:"SOME OF THE AFFECTED VEHICLES HAVE A RIGID VINYL SLEEVE AROUND THE WIRING AT THE HINGE POINT OF THE REAR DECKLID. DURING DECKLID OPENING AND CLOSING, MOVEMENT IS CONCENTRATED AT THIS POINT AND MAY CAUSE ONE OR MORE WIRES WITHIN THE HARNESS TO FATIGUE AND BREAK. DEPENDING ON WHICH WIRES BREAK, IT MAY RESULT IN THE LOSS OF LICENSE PLATE LAMPS, CENTER HIGH-MOUNT STOP LAMPS, STOP LAMPS OR TAIL LAMPS. LOSS OF THIS REAR LIGHTING COULD INCREASE THE RISK OF AN ACCIDENT." TOOK VEHICLE IN FOR REPAIR BUT THE FOLLOWING HAVE FAILED SINCE: RIGHT TAIL LAMP, REVERSE LIGHTS. ON 09/12/2007 A FORD CUSTOMER RELATIONS REP STATED THAT MY VEHICLE HAS NEVER HAD ANY RECALLS. I HAVE FOUR OF FIVE OF THE NOTICES THEY SENT ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202730September 12, 2007
STEERING, ELECTRICAL SYSTEM:IGNITION
(1) NOT SURE (2) STEERING WHEEL AND IGNITION ARE LOCKED AND CAN NOT BE MOVED ANYMORE (3) NEW LOCK *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202740September 12, 2007
TIRES
TL*THE CONTACT OWNS A 2006 FORD FOCUS. THE VEHICLE HAS GOODYEAR EAGLE, SIZE 195/60R15. WHILE DRIVING 40 MPH, THE VEHICLE BEGAN TO SHAKE. THE VEHICLE WAS TAKEN TO THE DEALER AND THE TIRES WERE REPLACED BECAUSE THEY WERE WORN. A REAR ALIGNMENT WAS PERFORMED FOUR TIMES PRIOR TO THE FAILURE. THE TIRE AND VEHICLE FAILURE MILEAGE WAS 31,000 AND CURRENT MILEAGE WAS 48,000. THE CONSUMER PROVIDED INFORMATION ON THE ROAD HAZARD TIRE COVERAGE, INFORMATION ON WEBSITES PERTAINING TO THE DEFECT, VEHICLE DESCRIPTION AND CONTRACT AND PICTURES OF THE DEFECT. UPDATED 09/24/07 *TR UPDATED 10/11/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202778September 12, 2007
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
DOOR LATCHES ARE VERY DIFFICULT TO OPEN, BOTH FROM THE OUTSIDE AND INSIDE, SOMETIMES LEAVING ME SITTING IN THE CAR WONDERING HOW I AM GOING TO GET OUT. BEFORE MY WARRANTY WAS UP, THE DEALER TOLD US THAT THIS WAS JUST TYPICAL OF OUR MODEL OF CAR AND THAT THERE WAS NOTHING THAT COULD BE DONE ABOUT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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