Ford Focus Complaints

22,326 consumer complaints on file.

#10205735October 15, 2007
ELECTRICAL SYSTEM:IGNITION:SWITCH
2001 FORD FOCUS ZX3 IGNITION FAILURE THE KEY GETS STUCK IN THE IGNITION AND DOES NOT TURN AND THE CAR I GUESS IS KNOWN FOR IT AND THE COMPANY DOES NOTHING ABOUT THE PROBLEM THE CUSTOMER HAS TO PAY FOR THE NEW IGNITION EVERY TIME IT HAPPENS AND THE CAR IS KNOWN FOR DOING THIS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205596October 14, 2007
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
HATCH BECAME UNUSUALLY DIFFICULT TO LATCH. THE PLASTIC INSIDE THE LATCH AT BOTTOM OF ASSEMBLY BROKE. THEN WE HAD TO USE AN ARRAY OF THINGS TO KEEP IT WEDGED SHUT,YET IT WOULD STILL POP OPEN WHILE DRIVING, THINGS SOMETIMES FELL OUT, MY DOG WAS ALMOST ONE. LIGHT STAYED ON ALONG W/BLINKING SECURITY LED, MY BATTERY IS NOW DEAD AND HAVE TO PUSH START. THE HATCH LATCH HAS BEEN PURCHASED USED, BUT NOW THE LOCK HAS TO BE EXCHANGED TO FIT MY OWN KEY, I DO NOT KNOW HOW TO DO THIS MYSELF, CANNOT AFFORD LOCKSMITH. PART WAS HARD TO FIND AND EXPENSIVE. I HAVE TO BUY THE ENTIRE HATCH DOOR. I GOT LUCKY! ONCE! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205556October 13, 2007
STEERING:COLUMN LOCKING:ANTI-THEFT DEVICE
HAVE A 2002 FORD FOCUS THAT HAS HAD THE STEERING WHEEL LOCKED UP AGAIN. LAST TIME I WAS ABLE TO TURN THE WHEEL HARD ENOUGH TO GET THE KEY TO TURN AND START THE CAR. THIS TIME NO SUCH LUCK. RIGHT NOW IT'S SITTING IN THE PARKING GARAGE AT WORK. GUESS I'LL HAVE TO CALL SAM PACKS FORD TO COME FIX $$$$$. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205479October 12, 2007
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2000 FORD FOCUS. IN JULY OF 2007, THE DOOR LOCKS ON THE VEHICLE BEGAN TO MALFUNCTION. THE CONTACT CHANGED THE FUSE, BUT THIS DID NOT CORRECT THE FAILURE. THE TAIL AND BRAKE LIGHTS ALSO BEGAN TO MALFUNCTION, FOLLOWED BY THE REAR HATCH. THE DEALER ADVISED HIM NOT TO DRIVE THE VEHICLE BECAUSE A FIRE HAD TAKEN PLACE IN THE WIRING. THE CONTACT IS CURRENTLY AWAITING THE VEHICLE DIAGNOSIS. THE CURRENT MILEAGE WAS 42,338 AND FAILURE MILEAGE WAS 42,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10205233October 9, 2007
STRUCTURE:FRAME AND MEMBERS
TL*THE CONTACT OWNS A 2006 FORD FOCUS. THE CONTACT STATED THAT THE BRACKET IN THE FRONT OF THE VEHICLE CAME APART. THE DEALER STATED THAT THE CONTACT MUST HAVE HIT SOMETHING IN ORDER FOR IT TO COME APART. AS OF OCTOBER 9, 2007, THE DEALER HAD NOT REPAIRED THE VEHICLE. THE CURRENT MILEAGE WAS 9,800 AND THE FAILURE MILEAGE WAS 9,750.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205250October 9, 2007
POWER TRAIN:MANUAL TRANSMISSION:FLOOR SHIFT ASSEMBLY
TL*THE CONTACT OWNS A 2003 FORD FOCUS. WHILE DRIVING 35 MPH, THE CLUTCH LOCKED AND THE VEHICLE WOULD NOT SHIFT INTO GEAR. THE CONTACT HAD TO MANEUVER THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO HIS HOME. FORD ADVISED THE OWNER THAT THE PARTS FOR THIS VEHICLE ARE NO LONGER BEING PRODUCED. THE CURRENT MILEAGE WAS 38000 AND THE FAILURE MILEAGE WAS 33000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204775October 3, 2007
ELECTRICAL SYSTEM:IGNITION
TL*THE CONTACT OWNS A 2004 FORD FOCUS. WHILE STOPPED, THE VEHICLE STALLED AND SHUT OFF. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE, BUT THE KEY WOULD NOT TURN IN THE IGNITION. THE FAILURE OCCURRED SEVERAL TIMES BEFORE, BUT THE VEHICLE WAS ABLE TO BE RESTARTED. THE VEHICLE HAD TO BE TOWED TO A MECHANIC. THE MECHANIC STATED THAT THE IGNITION CYLINDER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AT THE COST OF $150 FOR THE PART. THE PURCHASE DATE AND DEALER INFORMATION WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205007October 3, 2007
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
2000 FORD FOCUS TIRE BLEW OUT. CUSTOMER STATES SHE WAS INFORMED AFTER THE REPAIR OF THE VEHICLE THAT THERE WAS A SILENT RECALL ON THE COIL SPRING. SHE STATED THAT THE COIL SPRING BROKE CAUSING THE TIRE TO BLOW OUT. *KB THE CONSUMER STATED SHE WAS NOTIFIED BY FORD THAT THEY WERE NOT GOING TO BE REIMBURSED FOR THE REPAIRS. THE CONSUMER PROVIDED A COPY OF THE SILENT RECALL ISSUED BY FORD PERTAINING TO THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204643October 2, 2007
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
TL*THE CONTACT OWNS A 2003 FORD FOCUS. THE CONTACT STATED THAT THE ENGINE MADE A VERY LOUD NOISE WHEN SHE STARTED THE VEHICLE. A MECHANIC STATED THAT THE EXHAUST PIPE SEPARATED, BUT THE VEHICLE COULD STILL BE DRIVEN. THE CONTACT STATED THAT THERE WAS NO DIFFERENCE IN THE VEHICLE, OTHER THAN IT SOUNDING LIKE A HARLEY DAVIDSON MOTORCYCLE. THE REPAIR WOULD COST APPROXIMATELY $900. THE VIN AND PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE WAS 80,000 AND FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204544October 1, 2007
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL*THE CONTACT OWNS A 2001 FORD FOCUS. WHILE DRIVING APPROXIMATELY 65 MPH, THE ENGINE WOULD STALL. THE VEHICLE ALSO DECELERATED WITHOUT THE CONTACT REMOVING HER FOOT FROM THE ACCELERATOR PEDAL. SHE DID NOT HEAR ANY NOISES OR NOTICE ANY WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. HE NOTIFIED THE DEALER AND MANUFACTURER AND THEY STATED THAT THE PROBLEM WAS DUE TO THE FUEL PUMP AND THAT HIS VEHICLE WAS NOT INCLUDED IN THE EXTENDED WARRANTY. THE FAILURE MILEAGE WAS 90,000 AND CURRENT MILEAGE WAS 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204537October 1, 2007
ELECTRICAL SYSTEM:IGNITION:SWITCH, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL*THE CONTACT OWNS A 2000 FORD FOCUS. WHEN THE KEY WAS TURNED IN THE IGNITION, THE VEHICLE WOULD NOT START AND THE STEERING WHEEL LOCKED. THE KEY THAT IS USED TO START THE IGNITION IS ALSO USED FOR THE DOORS. THE KEY STOPPED WORKING FOR THE PASSENGER SIDE DOOR AND THE TRUNK. THE VEHICLE DOES NOT HAVE POWER LOCKS. THE DEALER STATED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED, HOWEVER, THEY DID NOT SUGGEST A REMEDY FOR THE DOORS. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 17,000. UPDATE 01-15-08. *KB UPDATED *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204439September 29, 2007
ELECTRICAL SYSTEM:IGNITION
THE IGNITION ON MY FORD FOCUS 2003 HAS LOCKED UP FOR THE SECOND TIME IN 75,000 MILES, AND THIS IS GETTING TO BE A HUGE PROBLEM TO HAVE REPLACED. FORD ACTUALLY HAS THE BALLS TO CHARGE ME FOR THIS DEFECT IN THEIR CRAFTSMANSHIP, USING SUBSTANDARD PARTS IN THEIR IGNITION SWITCHES, AND MAKING ME PAY TO COVER UP THEIR FAULTY WORKMANSHIP WHEN GETTING IT REPAIRED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204374September 28, 2007
ELECTRICAL SYSTEM:IGNITION:SWITCH
WITHOUT WARNING, AND WITH NO PRIOR OCCURRENCE, THE KEY WOULD NOT TURN IN THE IGNITION OF MY 2003 FOCUS. A FRIEND RESCUED ME AND DROVE ME BACK TO WORK THE NEXT MORNING. I CONTACTED MY LOCAL FORD DEALER, WHERE I HAD PURCHASED THIS CAR BRAND NEW - ALONG WITH A 7 YEAR EXTENDED WARRANTY. FIRST, THE SERVICE DEPARTMENT REP TRIED TO PLAY "DUMB' WHEN I STATED THAT I'M HAVING THE "IGNITION PROBLEM" AND HE LATER TOLD ME THAT IT'S NOT COVERED BY MY WARRANTY. I HAVE PULLED OUT AND READ THE WARRANTY. IGNITION SWITCH IS COVERED BY MY BASECARE POLICY. (I WILL BRING IT IN HAND WHEN I HAVE THE CAR SERVICED IN 2 DAYS.) MEANWHILE, ANOTHER PERSON AT THE SERVICE DESK HINTED THAT I MAY BE ABLE TO TAP IT WITH A HAMMER SO THAT IT WILL TURN AND COULD DRIVE TO THE DEALER AND NOT HAVE TO BE TOWED. SURE ENOUGH, A TAP OF THE HAMMER ALLOWED ME TO TURN THE KEY. I WILL LEAVE THE KEY IN THE IGNITION THROUGH THE WEEKEND AND AM STRUGGLING WITH THE THOUGHT THAT A REPLACEMENT FROM FORD WILL BE ANOTHER DEFECTIVE PART. WHETHER MY WARRANTY COVERS IT OR NOT, I DON'T WANT ANOTHER BAD IGNITION SWITCH! FROM ALL THAT I HAVE READ, IT SEEMS THAT A LOCKSMITH WOULD REPLACE IT WITH A BETTER QUALITY DEVICE THAN FORD DEALERS SERVICE DEPARTMENTS ARE USING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204392September 28, 2007
ELECTRICAL SYSTEM:IGNITION
TL*THE CONTACT OWNS A 2003 FORD FOCUS. THE CONTACT STATED THAT THE IGNITION WOULD NOT TURN WHEN SHE INSERTED THE KEY. AS OF SEPTEMBER 28, 2007, THE DEALER HAD NOT INSPECTED THE VEHICLE. THE POWERTRAIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204399September 28, 2007
SUSPENSION:FRONT:WHEEL BEARING
TL*THE CONTACT OWNS A 2000 FORD FOCUS. THE ABS LIGHT ILLUMINATED WHEN THE VEHICLE WAS STARTED. WHILE DRIVING, THE CONTACT HEARD A SOUND, WHICH RESEMBLED SCRAPING METAL. THE DEALER STATED THAT THE WHEEL BEARING FAILED AND THEY REPAIRED THE FAILURE. THE POWERTRAIN, SPEED, AND DEALER INFORMATION WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 96,250.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204418September 28, 2007
AIR BAGS
INAPPROPRIATE DEPLOYMENT OF AIR BAGS AT A LOW SPEED CRASH (LESS THAN 15 MPH). *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10204249September 27, 2007
ELECTRICAL SYSTEM:IGNITION
KEY WOULD NOT TURN IN IGNITION. INCURRED COST FOR TOWING CAR TWICE, IGNITION WAS REPLACED, AND THEN NEW KEYS HAD TO BE PROGRAMMED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204212September 26, 2007
ELECTRICAL SYSTEM:IGNITION
TL*THE CONTACT OWNS A 2003 FORD FOCUS. WHILE ATTEMPTING TO SHUT OFF THE VEHICLE IN THE PARKING LOT, THE IGNITION LOCKED UP AND PREVENTED THE CONTACT FROM TURNING OR PUSHING THE STEERING WHEEL. HE TOOK THE VEHICLE TO THE DEALER FOR INSPECTION AND THEY INFORMED HIM THAT THE REPAIR WOULD COST $400. THE CURRENT AND FAILURE MILEAGES WERE 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204111September 25, 2007
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
LEFT FRONT STRUT COIL SPRING BROKE AT APPROX. 45,000 MILES CAUSING THE FOCUS TO BECOME UNDRIVABLE. IF THE BROKEN SPRING WOULD HAVE GOTTEN INTO THE TIRE, IT WOULD HAVE ALSO DESTROYED THE TIRE. THE COIL SPRING IT'S SELF COULD NOT BE REPLACED. THE STRUTS MUST BE REPLACED IN PAIRS. BOTH FRONT STRUT ASSEMBLIES WERE REPLACED AT A COST TO ME OF $595. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203924September 24, 2007
ELECTRICAL SYSTEM
I WAS STRANDED OVER THE WEEKEND AT A GAS STATION IN THE MIDDLE OF NOWHERE BECAUSE MY KEY WOULDN'T TURN, IT SEEMED LOCKED IN MY IGNITION. I REALLY NEEDED MY CAR TO START TO GET OUT OF THERE BUT COULDN'T AND WAS APPROACHED BY A MENTALLY INSANE MAN ASKING ME FOR A RIDE. NOTHING HAS BEEN DONE TO FIX MY CAR BECAUSE THEY AREN'T OPEN UNTIL MONDAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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