Ford Focus Complaints

22,326 consumer complaints on file.

#10207538October 31, 2007
ELECTRICAL SYSTEM:IGNITION
TL*THE CONTACT OWNS A 2003 FORD FOCUS. WHEN ATTEMPTING TO START THE VEHICLE, THE IGNITION SWITCH FAILED. IT TOOK THE CONTACT APPROXIMATELY 20 ATTEMPTS TO START THE VEHICLE. THE IGNITION CYLINDER IS CURRENTLY BEING REPAIRED BY A LOCAL MECHANIC. THE CONTACT FILED A COMPLAINT WITH THE MANUFACTURER. THE CURRENT AND FAILURE MILEAGES WERE 59,000. UPDATED 03/14/08. *LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207290October 29, 2007
ELECTRICAL SYSTEM:IGNITION
AFTER FUELING, MY DAUGHTER TRIED TO START THE CAR (2003 FORD FOCUS WAGON), BUT THE KEY WOULD NOT TURN. WE GOT THE CAR TO THE DEALERSHIP WHERE WE PURCHASED IT, AND THE KEY CYLINDER HAD TO BE REPLACED BY A LOCKSMITH. THE TOTAL COST OF THE REPAIR, PLUS THE TOWING, COST OVER $200.00. MEANWHILE MY DAUGHTER'S CAR WAS STUCK AT THE GAS PUMP, WHERE OTHER CUSTOMERS WANTED TO FUEL, BUT COULD NOT DO SO. I'M GLAD MY DAUGHTER HAD NOT RUN OVER A NAIL, LIKE I DID THE OTHER DAY, HAVING TO PULL OVER TO THE SIDE OF A BUSY INTERSTATE HIGHWAY, AND THEN HAVE THIS PROBLEM OCCUR. DEPENDING ON WHERE THIS KIND OF THING HAPPENS, THIS COULD BE A VERY SERIOUS SAFETY CONCERN. NOT ONLY WITH THE VEHICLE, BUT WITH THE PLACE THE VEHICLE IS STRANDED WHEN IT OCCURS. I HAVE FOUND OUT THAT FORD HAS KNOWN FOR QUITE SOME TIME ABOUT THIS PROBLEM, BUT THEY REFUSE TO RECALL CARS TO FIX THIS PROBLEM, AND CONTINUE TO USE THIS DEFECTIVE PART IN THEIR FORD FOCUS VEHICLES. THE EXTENDED WARRANTY I BOUGHT WAS THE MOST EXPENSIVE ONE, AND YET IT COVERS EVERYTHING BUT THE IGNITION SWITCH, IT SEEMS. UNLESS FORD DECIDES TO REIMBURSE ME, I WILL NEVER PURCHASE ANOTHER FORD PRODUCT. THIS IS THE FOURTH FORD FOCUS WE HAVE PURCHASED. IF I DON'T FIND SATISFACTION WITH THIS PROBLEM, IT WILL CERTAINLY BE THE LAST. ON TOP OF ALL OF THAT, MY FOCUS HAS HAD SQUEALING BRAKES SINCE THE DAY I BOUGHT IT, AND FORD HAS REFUSED TO REPAIR THIS, AS WELL, SAYING THAT IT'S "NORMAL." NO WAY THIS NOISE IS NORMAL. I'M FED UP WITH FORD AT THE MOMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207081October 27, 2007
SUSPENSION:FRONT
I RECENTLY TOOK MY 2003 FORD FOCUS IN FOR SUSPENSION NOISE IN THE FRONT. THE SHOP TOOK A LOOK AT IT AND SAID HE HAD SEEN A LOT OF FOCUS' AND ESCORTS THAT HAVE THE SPRING ON THE STRUT BREAK. HE SAID THERE IS NO WARNING SIGNS. THE NOISE HE WAS HEARING WAS COMING FROM THE TOP OF THE STRUT WHICH HE SAID DIDN'T APPEAR TO BE A HAZARD BUT SUGGEST I REPLACE BOTH FRONT STRUTS JUST IN CASE. HE SAID A LOT OF THE TIME PEOPLE WON'T KNOW THAT THEIR SPRING IS BROKEN BECAUSE IT WILL STAY INTACT IN THE BOTTOM AND TOP STRUT HOUSING. HE SAID ON OTHER OCCASIONS THE SPRING WILL COME OUT OF THE HOUSINGS AND POSSIBLY PUNCTURE THE TIRE. HE SAID AFTERMARKET BRANDS HAVE A STRONGER STEEL THEY USE IN THEIR SPRINGS AND RECOMMENDED USING THE AFTERMARKET BRAND INSTEAD OF FORD GENUINE PARTS. THAT IS OK WITH ME BECAUSE THE AFTERMARKET BRAND IS CHEAPER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206843October 25, 2007
AIR BAGS
AIRBAGS DIDN'T DEPLOY. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10206859October 25, 2007
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
I AM HAVING A PROBLEM WITH MY DOORS LATCHING AND CLOSING. SOMETIMES I AM ABLE TO OPEN THE CAR DOORS FROM THE OUTSIDE AND OTHER TIMES I HAVE TO ENTER THROUGH THE TRUNK. IF I AM ABLE TO ENTER FROM THE OUTSIDE DRIVER OR PASSENGER DOOR I THEM ENTER THE CAR AND CLOSE THE DOOR AND IT DOES NOT LATCH AND CLOSE THEREFORE THE DOORS ARE OPEN AND NOT SECURELY LATCHED AND CLOSED AND MAY CAUSE HARM IF I AM DRIVING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207208October 23, 2007
VEHICLE SPEED CONTROL
2007 FORD FOCUS WITH UNEXPECTED ACCELERATION ISSUES. CONSUMER STATES THAT HER VEHICLE REVVED UP AND SURGED ALMOST HITTING A GUARD, AND THEN A SECOND TIME ALMOST WENT INTO THE WOODS. *KB *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206677October 23, 2007
UNKNOWN OR OTHER
I HAVE A 2001 FORD FOCUS. WATER STARTED LEAKING INTO THE FRONT PASSENGER FLOOR. I TOOK IT TO THE DEALERSHIP AND THEY COULD NOT FIND A PROBLEM. THE LEAKING CONTINUED. AFTER IT RAINED AGAIN, THE WATER LEAKED INTO THE FLOOR ALL OVER MY NEW VIDEO CAMERA. I TOOK IT TO THE DEALERSHIP WHERE I LIVE AND TOLD THEM WHAT HAD HAPPENED. THEY SAID THEY COULD NOT FIND A PROBLEM, YET THE CAR DID NOT LEAK AGAIN. RECENTLY MY HUSBAND WAS DOING MAINTENANCE ON THE CAR AND FOUND A "FOR SALE" SIGN SPRAY PAINTED BLACK LODGED OVER THE CABIN AIR FILTER. HE REMOVED THE SIGN AND NOW MY CAR IS POURING WATER AGAIN. AFTER DOING SOME RESEARCH, THIS IS A COMMON PROBLEM AMONG FORD VEHICLES, ESPECIALLY '00 TO '04 FORD FOCUSES. THERE NEEDS TO BE A RECALL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206707October 23, 2007
ELECTRICAL SYSTEM:IGNITION
IGNITION SWITCH LOCKED UP BEYOND A MERE STEERING LOCKUP AND COULD NOT BE STARTED. I HAD TO PAY TO HAVE THE VEHICLE TOWED TO THE LOCAL FORD DEALERSHIP. VEHICLE HAS 84K MILES. I HOPE I WON'T BE PAYING FOR A REPAIR THAT IS LIKELY TO BREAK AGAIN SOON. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206598October 23, 2007
ELECTRICAL SYSTEM:IGNITION:SWITCH
TL*THE CONTACT OWNS A 2003 FORD FOCUS. THE CONTACT STATED THAT THE KEY WOULD NOT TURN WHEN IT WAS INSERTED IN THE IGNITION. HE HAD TO SHAKE THE STEERING WHEEL AND MOVE IT FOR 15 - 30 MINUTES BEFORE THE VEHICLE WOULD START. HE TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT THE IGNITION CYLINDER SWITCH NEEDED TO BE REPLACED AT THE COST OF $512. THE CURRENT MILEAGE WAS 93,000 AND FAILURE MILEAGE WAS 92,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206490October 22, 2007
ELECTRICAL SYSTEM:IGNITION:SWITCH
TL*THE CONTACT OWNS A 2004 FORD FOCUS. THE CONTACT WAS UNABLE TO TURN THE IGNITION WHEN THE KEY WAS INSERTED. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE FAILURE RECURRED TWO DAYS LATER. THE DEALER STATED THAT THE KEY CARTRIDGE CAUSED THE FAILURE AND THEY MADE THE REPLACEMENT. THE CONTACT STATED THAT TWO OF THE THREE ORIGINAL KEYS HAVE NOT WORKED PROPERLY SINCE THE REPLACEMENT. THE FAILURE MILEAGE WAS 14,155 AND CURRENT MILEAGE WAS 14,200. UPDATED 01-14-08. *KB UPDATED 12/12/07
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206581October 22, 2007
EQUIPMENT:APPLIANCE:AIR CONDITIONER
A/C FAN SWITCH BURNED ALONG WITH THE CONNECTING WIRE BLOCK, PUTTING SMOKE INTO THE VEHICLE, IF THE VEHICLE HADN'T BEEN TURNED OFF AFTER SEEING SMOKE COULD HAVE RESULTED IN FIRE. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10206442October 21, 2007
STEERING:COLUMN LOCKING:ANTI-THEFT DEVICE
KEY CAN NOT TURN IGNITION CYLINDER. THIS IS THE ISSUE EVERY TIME I TRY TO START THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206411October 20, 2007
ENGINE AND ENGINE COOLING
2001 FORD FOCUS. ORIGINAL OWNER. MAINTAINED. SPARK PLUG BLEW OUT OF CYLINDER. DEALER SUGGESTED MOST EXPENSIVE FIX - NEW CYLINDER HEAD AND SPARK PLUGS. NOT COVERED BY WARRANTY. WILL INSTEAD JUST GET SPARK PLUGS RETHREADED AND TRADE IN CAR ASAP BEFORE ANY OTHER MAJOR ISSUES. CAR LOST POWER. WAS AT A STOP LIGHT AND THEN MADE A RIGHT TURN. LOST POWER AND LOUD EXPLOSIVE NOISES RESULTED ON FREEWAY ACCESS ROAD. POLICE HAD TO COME OUT UNTIL TOW. DANGEROUS SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206305October 19, 2007
ELECTRICAL SYSTEM:IGNITION:SWITCH
IN JULY 2007 THE IGNITION KEY LOCKED UP AND COULD NOT BE TURNED TO START THE ENGINE. I MANAGED TO GET IT TO TURN (NO, IT WAS BECAUSE THE STEERING WHEEL WAS HOLDING) AND DROVE IT TO THE FORD DEALERSHIP. THEY HAD TO REPLACE THE KEY CYLINDER FOR NEARLY $400. DESPITE NUMEROUS COMPLAINTS AND A 100,000-MILE WARRANTY, THIS SERVICE WAS NOT COVERED. THE MECHANIC SUGGESTED THAT THE KEYS WERE WORN OUT AND THAT I NEEDED TO MAKE A NEW KEY TO PREVENT FUTURE FAILURE. I DID SO AND ONLY USE THE NEW KEY TO START THE CAR. NOW, ONLY 3 MONTHS LATER, THE IGNITION PERIODICALLY STICKS AS IF IT IS ABOUT TO START LOCKING UP AGAIN. IF I PUSH THE KEY IN FIRMLY, IT WILL TURN NORMALLY. THIS IS A POOR QUALITY MECHANISM AND FORD SHOULD RECALL THIS BEFORE IT HAPPENS TO SOMEONE ON A 40-BELOW WINTER NIGHT. I WILL NEVER BUY ANOTHER FORD BECAUSE OF THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206226October 18, 2007
ELECTRICAL SYSTEM:IGNITION
I HAVE A 2002 FORD FOCUS ZX5 AND MY IGNITION LOCKED UP. DEALER SAID IT IS NOT ON ANY RECALL LIST AND THEREFORE I NEED TO PAY TO HAVE A NEW IGNITION CYLINDER PUT IN IT. COST IS $200-250. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206260October 18, 2007
ELECTRICAL SYSTEM:IGNITION:MODULE
WHILE IN DANGEROUS SITUATION MY FORD FOCUS AGAIN HAD A KEY FAIL IN THE IGNITION. I HAD TAKEN IT TO FORD, WHILE STILL UNDER WARRANTY, AND ASKED FOR IT TO BE REPLACED AND THEY SAID, "OH, IT'S OK, JUST JIGGLE IT." THAT DOES NOT WORK. EVENTUALLY IT WILL COME FREE, USUALLY, BUT NOW IT SEEMS TO BE PERMANENTLY STUCK. NO, THERE IS NO TENSION ON THE STEERING WHEEL FROM A PARTLY TURNED FRONT WHEEL. IF THIS HAPPENED TO MY WIFE OR DAUGHTERS IN A DANGEROUS NEIGHBORHOOD, I WOULD JUST GO BERSERK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205967October 17, 2007
POWER TRAIN:CLUTCH ASSEMBLY:PEDAL/HAND LEVER(MOTORCYCLE)
MY FOOT PAD ON MY CLUTCH PEDAL BECAME SLIPPERY DUE TO LEAKING HYDRAULIC FLUID OUT OF MY CLUTCH MASTER CYLINDER ON MY 2002 FORD FOCUS ZX3. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206020October 17, 2007
WHEELS:LUGS/NUTS/BOLTS/STUDS
TL*THE CONTACT OWNS A 2000 FORD FOCUS. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT HEARD A LOUD GRINDING NOISE COMING FROM THE REAR END OF HIS VEHICLE. HE TOOK THE VEHICLE TO A LOCAL MECHANIC AND THE REAR WHEEL BEARINGS WERE REPLACED. WEEKS LATER, THE NOISE RECURRED, ESPECIALLY WHILE APPLYING THE BRAKES. THE MANUFACTURER STATED THAT THEY WERE AWARE OF THE FAILURE, BUT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 00V303000 (WHEELS:LUGS/NUTS/BOLTS). THE FAILURE MILEAGE WAS 85,000 AND CURRENT MILEAGE WAS 90,000. UPDATED 12/12/07 *BF UPDATED 12/12/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205883October 16, 2007
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
TL*THE CONTACT OWNS A 2002 FORD FOCUS. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE BEGAN HESITATING , SURGING, AND THEN LOST ALL POWER. THE VEHICLE WAS PULLED OFF THE ROAD BEFORE IT COMPLETELY SHUT OFF. THE VEHICLE RESTARTED AFTER BEING PARKED FOR A WHILE. THE DEALER STATED THAT THEY WOULD NOT REPAIR THE VEHICLE UNLESS IT WAS PAID FOR BY THE CONTACT. THE DEALER ALSO STATED THAT THE FUEL DELIVERY MODULE FAILED. THERE WAS AN INVESTIGATION (EA02022) THAT WAS OPENED AND CLOSED. THE CURRENT MILEAGE WAS 125,000 AND FAILURE MILEAGE WAS 71,380 UPDATED 3/4/08 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205658October 15, 2007
STEERING:COLUMN
TL*THE CONTACT OWNS A 2003 FORD FOCUS. THE STEERING COLUMN FAILED, WHICH PREVENTED THE VEHICLE FROM BEING STARTED. THE DEALER WAS NOT NOTIFIED OF THE FAILURE AND NO REPAIRS WERE MADE. THE CURRENT MILEAGE WAS 18,000 AND FAILURE MILEAGE WAS 17,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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