Ford Focus Complaints

22,326 consumer complaints on file.

#10224763April 16, 2008
ELECTRICAL SYSTEM:IGNITION, VISIBILITY:GLASS, SIDE/REAR, LATCHES/LOCKS/LINKAGES:DOORS:LATCH, STRUCTURE:BODY:TRUNK LID
TL*THE CONTACT OWNS A 2003 FORD FOCUS. WHILE PARKED IN THE BACKYARD, THE CONTACT STARTED THE VEHICLE AND THE REAR WINDOW BLEW OUT. THE DEALER REPAIRED THE WINDOW. A FEW DAYS LATER, THE LOCKS ON THE PASSENGER SIDE DOOR WOULD NOT UNLOCK. THE DEALER REPAIRED THAT FAILURE AS WELL. AFTERWARDS, THE IGNITION CYLINDER BEGAN TO FAIL. THE CONTACT TOOK THE VEHICLE IN FOR REPAIR AND HAD TO PAY $300. THE CURRENT AND FAILURE MILEAGES WERE 5,000. UPDATED 05/21/08 *BF THE CONSUMER STATED THE TRUNK NEEDED TO BE REPAIRED AS WELL. UPDATED. 05/20/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10224391April 14, 2008
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2000 FORD FOCUS. WHEN THE CONTACT STARTED THE VEHICLE, ALL OF THE INSTRUMENT PANEL LIGHTS ILLUMINATED AS NORMAL, INCLUDING THE CHECK ENGINE LIGHT. SHE STATED THAT THE CHECK ENGINE LIGHT ILLUMINATED A FEW DAYS AFTER PURCHASING THE VEHICLE AND HAS REMAINED ON EVER SINCE. THE DEALER STATED THAT THERE WAS FAILURE WITH THE FUEL TANK. WHEN THE GAS TANK CAP IS NOT SECURED PROPERLY, THE CHECK ENGINE LIGHT WILL ILLUMINATE. THE DEALER REMOVED AND REPLACED THE GAS TANK CAP AND THE CHECK ENGINE LIGHT DIMMED; HOWEVER, IT ILLUMINATED AGAIN A COUPLE OF DAYS LATER. THE LAST TIME THE CONTACT ATTEMPTED TO START HER VEHICLE, IT WOULD NOT START. SHE WAITED A COUPLE OF HOURS AND WHEN THE VEHICLE FINALLY RESTARTED, IT MADE A LOUD RUMBLING NOISE. WHITE SMOKE APPEARED UNDER THE HOOD AND THE VEHICLE FAILED TO RESTART. THE POWERTRAIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 100,757.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10224344April 13, 2008
ELECTRICAL SYSTEM:IGNITION
MY IGNITION ON MY 2000 FORD FOCUS WONT TURN. I HAD TO FORCE THE KEY IN AND HAVE TO LEAVE THE KEY IN THE IGNITION SO I CAN START MY CAR. CALLED FORD THEY WERE NO HELP AT ALL. FOR FEAR OF MY CAR NOT BEING ABLE TO START I HAVE TO LEAVE THE KEY IN THERE AND KEEP A SPARE KEY ON ME SO I CAN LOCK THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10224368April 13, 2008
ELECTRICAL SYSTEM:IGNITION:SWITCH
KEY WILL NOT TURN IN IGNITION LEAVING ME STRANDED AT NIGHT. SEEMS TO BE A COMMON PROBLEM WITH THIS CAR(FORD FOCUS) ACCORDING TO INTERNET QUERIES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10224223April 11, 2008
ELECTRICAL SYSTEM:IGNITION
PREMATURE FAILURE OF IGNITION MODULE, COULD HAVE FAILED WHILE DRIVING CAUSING SERIOUS INJURY. AFTER TALKING TO DEALERSHIP AND OTHER FORD SOURCES, DEALERS FIX AT LEAST A FOCUS A WEEK WITH THE SAME ISSUE, THIS IS AN EXTENSIVE ISSUE THAT NEEDS TO BE ADDRESSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10224250April 11, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
FORD 2006, FOCUS ZXW, WHEN PARKING THE CAR, THE MOVING THE AUTOMATIC TRANSMISSION STICK TO PARK DOES NOT LOCK IN ALL THE TIME. IT DOES SEEMS TO PARK, CAR DOES NOT ROLL, BUT TRANS MISSION STICK EASILY MOVE AWAY AND FLL INTO OTHER GEARS, AND THE CAR MOVES. WHEN IT DOES NOT LOCK UNABLE TO REMOVE THE KEY. MOST OF THE TIME AFTER ABOUT UP TO 3 MIN LATER YOU HEAR A TING SOUND THEN IT LOCKS. ONCE IT LOCKS KEY CAN BE REMOVED. I ALSO HAD THE SAME ISSUE WITH 2003 FORD FOCUS 2 YEARS EARLIER, DEALER REPLACED THE LOCK THEN IT WOULD RELEASE THE KEY, EVERY TIME I PARKED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10224055April 10, 2008
SUSPENSION
VEHICLE WILL NOT STAY ALIGNED. DURING THE 62,325 MILES I OWNED THE CAR I WENT THROUGH 3 SETS OF HIGH QUALITY TIRES AND 7 ALIGNMENTS. AFTER SOME RESEARCH, IT LOOKS AS THOUGH THIS HAPPENS A LOT, FORD DENIES ANY PROBLEMS WITH THIS BUT TIRE SHOPS AND CAR OWNERS WILL TELL YOU DIFFERENT. I PUT ABOUT 25K MILES A YEAR ON A CAR, SOMEONE THAT PUTS 10K WOULD NT NOTICE THIS PROBLEM AS OFTEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10224122April 10, 2008
STEERING:LINKAGES:TIE ROD ASSEMBLY, SUSPENSION:FRONT:HUB, SUSPENSION:FRONT, POWER TRAIN:AXLE ASSEMBLY
TL*THE CONTACT OWNS A 2000 FORD FOCUS. WHILE DRIVING 30 MPH, THE CONTACT HEARD A GRINDING NOISE. MINUTES LATER, THE FRONT END OF THE VEHICLE COLLAPSED. SHE PULLED OVER AND NOTICED METAL HANGING FROM THE VEHICLE. THE VEHICLE WAS TOWED TO THE GARAGE AND THE MECHANIC STATED THAT THE FRONT PASSENGER SIDE SPRING STRUTS FAILED. THE MECHANIC REPLACED THE SWAY BAR LINKS, THE INNER TIE ROD, THE CB BOOT, THE DRIVER SIDE AXLE, AND THE FRONT PASSENGER SIDE HUB BEARING. THE CURRENT MILEAGE WAS 90,982 UPDATED 5/19/08 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10224129April 10, 2008
AIR BAGS
MY DAUGHTER WAS RECENTLY IN A HORRIFIC CAR CRASH IN HER BRAND NEW 2007 FORD FOCUS. THE CAR FLIPPED, HIT A TELEPHONE POLE (REAR END) LANDED ON THE TOP AND ROLLED. THE AIRBAGS (FRONT AND SIDE) NEVER DEPLOYED. MY DAUGHTER SUSTAINED HEAD INJURIES AND CUTS, SCRAPES & BRUISES - BUT THANK GOD SURVIVED. ARE THERE ISSUES WITH THE AIR BAGS ON THE 2007 FOCUS? *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10224149April 10, 2008
ELECTRICAL SYSTEM:IGNITION:SWITCH
I HAVE A 2006 FORD FOCUS AND THE KEY KEEPS GETTING STUCK INSIDE OF THE IGNITION WITHOUT ANY WARNING. IT WILL STAY STUCK FOR A FEW WEEKS AND THEN ONE DAY IT WILL JUST COME OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223811April 9, 2008
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
TL*THE CONTACT OWNS A 2000 FORD FOCUS. WHILE DRIVING 20 MPH, THE CONTACT SMELLED A BURNING ODOR COMING FROM THE DASHBOARD. HE EXAMINED THE VEHICLE AND NOTICED TWO WIRES WERE MELTED IN THE WIRING HARNESS. THE CONTACT BELIEVES THAT THE FAILURE ORIGINATED FROM THE REAR DECK LID. TWO WIRES WERE FUSED TOGETHER DUE TO FATIGUE, ONE WIRE BEING 7.5 AMPS AND THE OTHER BEING 15 AMPS. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 00V411000 (ELECTRICAL SYSTEM:WIRING). THE CURRENT MILEAGE WAS 42,679 AND FAILURE MILEAGE WAS 42,670.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10223536April 7, 2008
UNKNOWN OR OTHER
TL*THE CONTACT OWNS A 2005 FORD FOCUS. WHILE DRIVING APPROXIMATELY 62 MPH WITH THE CRUISE CONTROL ACTIVATED, THE CONTACT BUMPED THE FLOOR SHIFTER AND THE GEARS SHIFTED FROM DRIVE INTO NEUTRAL. THE RPM'S BEGAN RACING UNTIL HE TURNED OFF THE VEHICLE AND PULLED OFF THE ROAD. HE ATTEMPTED THIS SCENARIO A FEW TIMES AND GOT THE SAME RESULTS. THE CURRENT MILEAGE WAS 25,166 AND FAILURE MILEAGE WAS 25,100. UPDATED 05/06/08. *LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223545April 7, 2008
ENGINE AND ENGINE COOLING:ENGINE
CONTINUAL OIL LEAKAGE FROM THE LOWER ENGINE BLOCK OF A 2002 FORD FOCUS 5 DOOR HATCHBACK. THIS RESULTS FROM AN ENGINEERING PROBLEM, PER MY FIRESTONE SERVICE PERSON. THE RIGHT SIDE CV AXLE MOUNTING BRACKETT IS ATTACHED TO THE LOWER CRANKCASE, AND THE AXLE TORQUE HAS OVER THE 73,000 MILES WE HAVE DRIVEN THE VEHICLE CRACKED THE LOWER CRANK-CASE. WHEN THERE IS PRESSURE ON THE ENGINE, THE CRACK OPENS AND OIL LEAKS. I HAVE SEEN THE CRACK WITH MY OWN EYES. ACCORDING TO THE TECHNICIANS, IF THIS IS THE CASE WITH THIS VEHICLE BECAUSE OF THE ENGINEERING, THERE ARE PROBABLY OTHER INSTANCES OF THE SAME THING HAPPENING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223649April 7, 2008
AIR BAGS
I OWN A 2007 FORD FOCUS. I PURCHASED THE SE MODEL NEW BECAUSE OF THE ADDITIONAL SAFETY FEATURES SUCH AS FRONT AND SIDE AIR BAGS. MY DAUGHTER WAS INVOLVED IN A SERIOUS ACCIDENT ON 4/5/08 WHERE A CAR PULLED OUT IN FRONT OF HER. HER FOCUS HIT THE CAR DEAD CENTER BETWEEN THE DRIVERS CAR DOOR AND THE PASSENGER CAR DOOR. THE IMPACT WAS ALMOST A PERFECT FRONTAL IMPACT WHICH DESTROYED THE ENTIRE FRONT OF THE FOCUS. NO AIRBAGS DEPLOYED AND MY DAUGHTER SUFFERED A BRUISED CHEST, NECK AND BACK PAIN FROM THE SEAT BELT. I'M CONCERNED THAT THERE IS A PROBLEM WITH THE NON-DEPLOYMENT OF AIRBAGS ON THE FORD FOCUS ON FRONTAL IMPACTS. I BELIEVE IT IS IN THE BEST INTEREST OF THE PUBLIC THAT THIS BE INVESTIGATED. THE CAR HAS BEEN TOWED TO NICHOLS FORD IN FORT WORTH, TX. I HAVE ALSO NOTIFIED THE CONSUMER DEPARTMENT OF FORD MOTOR COMPANY OF THE COMPLAINT. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10223429April 5, 2008
AIR BAGS:FRONTAL
DRIVING ON THE INTERSTATE WITH A FRIEND THE AIR BAG DEPLOYED WHILE DRIVING 65 MPH WE HIT NOTHING THANK GOD IT WAS NOT THE DRIVERS AIR BAG THE CAR IS ONLY 8 MONTHS OLD WE HAVE A BUMPER TO BUMPER WARRANTY WITH FORD MOTOR COMPANY. THEY WOULD NOT LOOK AT IT AND TOLD US TO GO TO OUR INSURANCE COMPANY. WE HAD TO PAY A 500.00 THEY FOUND THAT THE COMPUTER RECORDED A HEAD ON ACCIDENT WHICH WILL NOT BE ERASED SO THE CAR VALUE IS NOW LOST THEY TOOK PICTURES OF EVERYTHING SHOWING NO ACCIDENT AT ALL THE INSURANCE COMPANY CHANGED ALL THE SENSORS AND THEN THE AIR BAG LIGHT WOULD NOT GO OFF IT INDICATED A PASSENGER IN THE SEAT SO THE SENT IT TO THOROUGHBRED FORD AND SAID THEY DID NOT CARE WHAT THEY HAD TO DO BUT FIX THE CAR SO THE DID. IT COST ME 500.00 DEDUCTIBLE AND THE INSURANCE CO 1,800.00 SO NOW THE ARE WAITING FOR FORD TO EXCEPT LIABILITY. WE NO NOT FEEL OUR SON IS SAFE DRIVING THIS CAR I FEEL MOST ACCIDENTS SHOULD BE LOOKED AT AS WHICH HAPPENED FIRST AN ACCIDENT OR THE AIR BAG. WE COULD HAVE LOST FOUR YOUNG MEN BECAUSE OF THIS I AM VERY ANGRY WITH THIS TOTAL PROCESS IT TOOK 3 WEEKS TO GET THE CAR BACK THIS ALSO INVOLVED MISSING WORK CLASSES AND ALOT OF TROUBLE WITH TRANSPORTATION I WISH THEY WOULD TAKE THIS CAR OFF THE ROAD SO IF AND WHEN IT IS SOLD I DO NOT HAVE THAT BURDEN OF SOMEONE ELSE'S LIFE ON MY HEAD AND HEART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223944April 4, 2008
TIRES
2007 FORD FOCUS WITH SEVERAL PROBLEMS WITH THE TIRES. CONSUMER STATES THAT HE HAS HAD SEVERAL PROBLEMS INCUDING PUNCTURE IN THESE TIRES. HE STATES THAT IT HANDLED POORLY, AND HE HAD TO REPLACE THEM AT 26,000 MILES. *KB THE TIRES LOST AIR, AND A REPAIR THAT WAS MADE DID NOT HOLD.(HANKOOK OPTIMO TIRES). *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223361April 4, 2008
ELECTRICAL SYSTEM:IGNITION
TL*THE CONTACT OWNS A 2003 FORD FOCUS. THE CONTACT IS UNABLE TO REMOVE THE KEY FROM THE IGNITION ONLY IN RAINY WEATHER CONDITIONS. HE NOTIFIED THREE DIFFERENT DEALERS THAT ACKNOWLEDGED THE FAILURE, BUT WERE UNABLE TO PROVIDE A SOLUTION. EVERYONE REFUSES TO REPAIR THE VEHICLE, INCLUDING A LOCKSMITH. THE MANUFACTURER DID NOT PROVIDE ANY ASSISTANCE. THE KEY REMAINS IN THE IGNITION. THE FAILURE MILEAGE WAS 107,000 AND CURRENT MILEAGE WAS 111,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223364April 4, 2008
ENGINE AND ENGINE COOLING:ENGINE
1. TWO DAYS BEFORE THE ENGINE DIED I NOTICED IT WAS HAVING PROBLEMS STARTING FIRST THING IN THE MORNING, LIKE A SPUTTERING. THEN IT WOULD GO AWAY AND THE CAR WOULD DRIVE FINE. THE CAR HAD A TRANSMISSION FLUID LEAK AND SO I CONTINUED TO MAKE SURE IT WAS AT THE RIGHT LEVELS. 2. THE DAY WHEN THE ENGINE DIED IT HAD BEEN RUNNING NORMALLY. I HAD STOPPED AT THE STORE. WHEN I GOT BACK IN MY CAR AND TURNED IT ON THE ENGINE MADE A POPPING NOISE AND THEN THE ENGINE "TURNED OVER" AND STARTED MAKING A THWAPING NOISE, LIKE CARDBOARD IN CONTACT WITH A FAN BLADE. AFTER TOWING IT TO A MECHANIC (IT WOULDN'T START, IT KEPT MAKING THUD-ISH THWAPING NOISES), WHO HAD WORKED FOR FORD PREVIOUSLY, HE SAID THAT THE 4TH PISTON HAD BROKE AND WAS GRINDING ON THE SIDE OF THE ENGINE BLOCK (HE HAD TAKEN A LOOK AT THE TIMING BELT - OK- AND WAS TESTING THE GEARS THAT THE TIMING BELT ATTACHED TO. 3 TURNED WITH THE RIGHT TORQUE BUT THE FINAL ONE AT THE BOTTOM OF THE ENGINE BLOCK DIDN'T TURN UNLESS TORQUE GREATER THAN WHAT WAS NORMALLY NEEDED WAS APPLIED. WHEN IT TURNED THERE WAS A THWAP SOUND INSIDE THE ENGINE). WHAT MADE ME WONDER IS HE SAID THAT THIS ALWAYS HAPPENED WITH THIS MODEL ON THE SINGLE OVERHEAD CAM ENGINES AT AROUND 90 TO 120 THOUSAND MILES. HE SAID THAT HE REPAIRED NUMEROUS SIMILAR INCIDENTS WITH THIS TYPE OF ENGINE, EVEN GUARANTEEING THAT OPENING UP THE ENGINE WOULD SHOW THAT THE 4TH PISTON (FARTHEST ON THE RIGHT FACING THE FRONT) BROKE. I HATE TO THINK WHAT WOULD HAVE HAPPENED IF I HAD GOTTEN ON THE FREEWAY AND THE PISTON HAD BROKE. 3. THE COST TO REPLACE WITH A NEW OEM ENGINE WAS MORE THAN THE VALUE OF THE CAR IF I WERE TO PERSONALLY SELL IT (BASED ON KELLY BLUE BOOK) AND SO WAS THE COST FOR A USED ENGINE ($1200 WAS THE LOWEST, COMPARED TO THE DUEL OVERHEAD CAM ENGINES FOR THE FOCUS WHICH I FOUND USED FOR $500. SEEMS THE DEMAND FOR THAT STYLE ENGINE IS HIGH). I HAVE NOT REPAIRED IT. I AM CONSIDERING SELLING IT TO A SCRAP YARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223217April 3, 2008
VISIBILITY:WINDSHIELD, VISIBILITY
FAULTY WINDSHIELD ON 2008 FORD FOCUS SES 4DR SEDAN BLURRY AT BOTTOM OF WINDSHIELD SERVICE MGR SAID NOTHING CAN BE DONE TILL FORD RECALLS CONDENSATION INSIDE THE WINDSHIELD TRIED SEVERAL TIMES TO CORRECT THEY REPLACED WINDSHIELD WATER LEAKING IN ON BOTH PASSENGER AND DRIVER SIDES NOT SEALED CORRECTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223225April 3, 2008
AIR BAGS, SEAT BELTS:FRONT
MY DAUGHTER WAS INVOLVED IN AN ACCIDENT IN OUR 2005 FORD FOCUS SHE HIT SOMEONE IN THE REAR AND THEN WAS HIT IN THE REAR BY ANOTHER CAR. WHEN THE IMPACT HAPPENED THE SEATBELT FAILED TO TIGHTEN UP TO PREVENT HER FROM FLYING AROUND IN THE CAR SHE HIT HER RIBCAGE ON THE STEERING WHEEL AND THEN WAS FORCED BACK BY THE IMPACT OF THE SECOND CAR HITTING HER FROM BEHIND. ALSO THERE WAS $6,000 WORTH OF DAMAGES DONE TO THE VEHICLE AND THE AIR BAG NEVER DEPLOYED AND ALMOST ALL THE DAMAGE WAS TO THE FRONT OF THE CAR. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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