Ford Focus Complaints

22,326 consumer complaints on file.

#10227195May 10, 2008
SUSPENSION:FRONT
WHILE THE CAR WAS PARKED I HEARD A POP COME FROM THE CAR. THEN PART OF THE FRONT PASSENGER SIDE COIL SPRING FELL OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10227001May 8, 2008
STRUCTURE
MY FRONT PASSENGER SIDE FLOORBOARDS LEAK A WATER WHEN IT RAINS. AFTER BEING "FIXED" 3 TIMES, MY CAR IS NOW RUSTING! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10227002May 8, 2008
SERVICE BRAKES, AIR
I HAD TO REPLACE MY FRONT BRAKES AT ABOUT 20,000 MILES AND AGAIN 30,000 MILES LATER. I UNDERSTAND THERE IS A CLASS ACTION SUIT AGAINST FORD FOR IT'S EARLY BRAKE PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10227032May 8, 2008
FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2000 FORD FOCUS. THE CONTACT COULD NOT ACCELERATE OVER 20 MPH, EVEN AFTER SHE SHIFTED INTO THIRD GEAR. SHE ALSO NOTICED THAT THE ENGINE WARNING LIGHT ILLUMINATED ON THE INSTRUMENT CONTROL PANEL. THE DEALER STATED THAT HER VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 03V482000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER DID NOT PROVIDE ANY ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WERE 120,692.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226882May 7, 2008
ELECTRICAL SYSTEM:IGNITION
2000 FORD FOCUS IGNITION KEY STUCK. VEHICLE WILL NOT START. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226962May 7, 2008
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2001 FORD FOCUS. THE CONTACT STARTED THE IGNITION AND THE VEHICLE MADE A STRANGE NOISE. THE ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE COULD NOT BE DRIVEN. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR A DIAGNOSTIC. THE CURRENT AND FAILURE MILEAGES WERE 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226820May 6, 2008
ELECTRICAL SYSTEM:IGNITION
I HAVE HEARD FROM MANY OF FORD FOCUS OWNERS OF THEIR PROBLEMS WITH THEIR IGNITION KEY GETTING STUCK OR NOT TURNING. I HAVE BEEN EXPERIENCING THIS PROBLEM FOR A FEW WEEKS NOW, WHERE I HAVE BEEN LEFT STRANDED AT NIGHT OR IN HARSH WEATHER CONDITIONS. I BELIEVE THAT SINCE THIS SI NOT AN ISOLATED PROBLEM WITH A FEW VEHICLES AND ALSO CONSIDERING THE IMPLICATIONS IF VEHICLES NOT STARTING BECAUSE OF THIS PROBLEM IN AN EMERGENCY SITUATION, SHOULD BE ENOUGH TO REQUEST TO FORD COMPANY, TAKE RESPONSIBILITY FOR THE DESIGN FLAWS IN THE IGNITION SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226865May 6, 2008
ELECTRICAL SYSTEM:IGNITION
MY 2002 FORD FOCUS HAS A KNOWN IGNITION PROBLEM PER DON DAVIS FORD BUT NO RECALL HAS BEEN ISSUED. THE KEY WILL NO LONGER TURN AT ALL. THE DEALERSHIP OFFERED TO REPLACE THE IGNITION SWITCH FOR $400. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226788May 6, 2008
TIRES, SUSPENSION
SEVERE TIRE WOBBLE. TOOK THE CAR TO DEALER. THEY SAID IT NEEDED ALIGNMENT AND 2 NEW TIRES. TOOK TO A TIRE DEALER THEY SAID THAT THEY HAVE HAD MANY OF THE SAME CARS IN THERE WITH THE SAME PROBLEM. IT'S THAT THE REAR WHEELS ARE TOED-IN 50% TO MUCH FROM THE FACTORY SPECS AND IT JUST CHOPS THE TIRES UP. THE CAR NEEDS 2 NEW TIRES AND A ALIGNMENT JOB TO FIX THE PROBLEM FROM THE FACTORY. I FEEL THAT THE COMPANY SHOULD PAY FOR IT , SINCE IT COMES OFF THE LINE LIKE THAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226666May 5, 2008
ELECTRICAL SYSTEM:IGNITION:MODULE
TL*THE CONTACT OWNS A 2000 FORD FOCUS. WHILE DRIVING 50 MPH, THE VEHICLE SUDDENLY STALLED. WHEN THE CONTACT ATTEMPTED TO RESTART THE VEHICLE, THE IGNITION PIN INSIDE THE IGNITION CYLINDER FAILED. HE WAS UNABLE TO CONTROL OR MOVE THE STEERING WHEEL AND THE BRAKES DID NOT FUNCTION. THE VEHICLE WAS PULLED TO THE SIDE OF THE ROAD AND TOWED TO THE DEALER. THE DEALER STATED THAT THE IGNITION CONTROL WAS THE CAUSE OF THE FAILURE. THE FAILURE PREVIOUSLY OCCURRED TWO YEARS AGO. THE DEALER REFUSED TO REPAIR THE VEHICLE FOR FREE BECAUSE THE WORK THAT WAS PREVIOUSLY DONE WAS ONLY FOR A YEAR. THEY ARE NOW CHARGING THE CONTACT THE SAME PRICE FOR THE REPAIR, BUT HE REFUSES TO HAVE HIS VEHICLE REPAIRED AT THE DEALER. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226765May 5, 2008
ENGINE AND ENGINE COOLING
VEHICLE CAUGHT ON FIRE ON APRIL 12TH, 2008. 2-3 HS AFTER BEING PARKED ON THE STREET THE VEHICLE WAS ON FIRE. THE CAUSE HAS NOT BEEN DETERMINED YET, BUT ACCORDING TO THE FIRE INVESTIGATION UNIT THE FIRE APPARENTLY STARTED NEAR THE CONSOLE AREA. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10226566May 3, 2008
ELECTRICAL SYSTEM:IGNITION
KEY WONT TURN IN IGNITION. ITS LOCKED UP PUT KEY IN AND TRIED TO TURN WITH NO LUCK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226517May 2, 2008
ELECTRICAL SYSTEM, EQUIPMENT:MECHANICAL
WELL, BASICALLY, MY IGNITION HAS GONE OUT ON MY 2000 FORD FOCUS FOR THE THIRD TIME. I'VE GONE ON THE WEB AND HAVE READ THE SAME PROBLEM HAPPENING TO OTHER PEOPLE. THE KEY WILL NOT TURN THE IGNITION AND IT WILL NOT START. I THINK THIS SHOULD BE INVESTIGATED DUE TO A SAFETY HAZARD. IMAGINE BEING IN A REMOTE LOCATION AND BEING IN NEED OF MEDICAL ATTENTION AND YOUR CAR NOT STARTING? IMAGING GOING HIKING AND TWISTING YOUR ANKLE, AFTER SUFFERING THROUGH AGONIZING PAIN, YOU REALIZE YOU HAVE TO SUFFER MUCH LONGER BECAUSE YOU CAN'T TURN THE KEY IN YOU IGNITION. I'VE NEVER HAD TO EXPERIENCE ANY OF THESE SITUATIONS, BUT I HAVE EXPERIENCED MY THIRD IGNITION FAILURE. THE FIRST TWO WERE $300 EACH, AND I JUST GOT OFF THE PHONE WITH A FORD DEALERSHIP AND THEY TOLD ME IT WOULD COST $600?? PRICE GOUGING IN OUR TIME OF HIGH GASOLINE COSTS?? I BELIEVE THESE FAULTY PARTS NEED TO BE INVESTIGATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226533May 2, 2008
AIR BAGS:SIDE/WINDOW
I WAS IN AN AUTO ACCIDENT AND MY SIDE AIRBAGS DID NOT DEPLOY. CAN YOU EXPLAIN WHY? I OWNED A 2007 FORD FOCUS. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10226413May 1, 2008
SUSPENSION:FRONT
SUNDAY MORNING (4/6/2008) I GOT IN MY CAR AND BACKED DOWN MY DRIVEWAY. WHILE TURNING THE WHEEL AND GOING DOWN THE DRIVEWAY I HEARD A VERY LOUD METAL ON METAL SOUND. I PUT THE CAR UP ON JACK STANDS AND INSPECTED THE SUSPENSION. I FOUND THE DRIVERS SIDE SPRING WAS NOT SEATED ON THE STRUT BASE. AT THIS TIME I DROVE THE CAR TO SEARS AUTO REPAIR IN NOVI, MICHIGAN. WHILE DRIVING THE CAR TO SEARS THE SPRING MOVED A COUPLE TIMES, MADE SOME NOISE, AND AFFECTED THE STEERING OF THE VEHICLE. SEARS INSPECTED THE SPRINGS AND FOUND THE DRIVERS SIDE SPRING WAS CORRODED AND FRACTURED IN A COUPLE PLACES AT THE TOP. I ENDED UP REPLACING BOTH SPRINGS AND IT COST $436.86. ON MONDAY (4/7/2008) I DECIDED TO GO ON THE INTERNET TO FIND OUT IF OTHER PEOPLE HAD THE SAME ISSUE WITH THE FORD FOCUS SPRINGS. I FOUND OUT IT WAS NOT AN UNCOMMON ISSUE. IN FACT FORD ISSUED A TSB (03M02S2) AND EXTENDED THE WARRANTY ON THE SPRINGS TO 150,000 MILES OR 10 YEARS (ONLY IF SERVICED AT A DEALERSHIP). UNFORTUNATELY I FOUND THIS OUT AFTER I REPAIRED THE CAR ON SUNDAY. I WAS NEVER NOTIFIED BY FORD OF TSB ON THE SPRINGS. ALSO, IT SHOULD BE NOTED THAT I BOUGHT THE CAR USED (ABOUT 1.5 YEARS AGO) FROM A FORD DEALERSHIP WHICH SHOULD HAVE INSPECTED THE VEHICLE FOR THINGS LIKE THIS (SPRING CORROSION). ON MONDAY (4/7/2008) I DECIDED TO CALL THE FORD CUSTOMER SERVICE LINE (800-392-3673) TO SEE WHAT CAN BE DONE TO REIMBURSE MY EXPENSES AND DISCUSS THE SAFETY CONCERN. I WAS TOLD BY THE CUSTOMER SERVICE REPRESENTATIVE THAT FORD DID NOT VIEW THIS AS A SAFETY CONCERN. I AM A MECHANICAL ENGINEER DESIGNING SAFETY CRITICAL SUSPENSION COMPONENTS (NOT COIL SPRINGS) AND TO ME THIS IS NOT AN ACCEPTABLE ANSWER. IF THE COIL SPRING WERE TO FRACTURE FURTHER AND CUT MY TIRE WHEN DRIVING ON THE FREEWAY I CAN IMAGINE THAT WOULD NOT BE A VERY SAFE SITUATION. I DON'T UNDERSTAND FORD NOT ISSUING A RECALL OVER A POOR QUALITY SUSPENSION COMPONENT WHICH COULD CAUSE INJURY. IF NEEDED I HAVE THE OLD PARTS IN MY POSSESSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226421May 1, 2008
ELECTRICAL SYSTEM
UNABLE TO TURN IGNITION TO START CAR WITH KEY, REGULAR MECHANIC UNABLE TO FIX PROBLEM, HAD TO BE SENT TO A FORD DEALER TO REPLACE THE LOCK CYLINDER AT A COST OF 350.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226297April 30, 2008
AIR BAGS
TL*THE CONTACT OWNS A 2007 FORD FOCUS. WHILE DRIVING 35 MPH, THE CONTACT'S VEHICLE STRUCK AND KILLED A HORSE. THE FRONT AIR BAGS FAILED TO DEPLOY. THE INSURANCE COMPANY IS INVESTIGATING THE CRASH. THE VEHICLE WILL BE TOWED TO A BODY SHOP. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED NECK AND HEAD INJURIES AND THE PASSENGER SUSTAINED HEAD INJURIES. THE FAILURE MILEAGE WAS 36,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
1
#10226324April 30, 2008
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL*THE CONTACT OWNS A 2004 FORD FOCUS. WHILE DRIVING 40 MPH, THE ACCELERATOR PEDAL BECAME STUCK. THE CONTACT HAD TO PULL TO THE SIDE OF THE ROAD AND SHUT OFF THE VEHICLE. ONCE THE VEHICLE WAS RESTARTED, THE ACCELERATOR PEDAL WORKED PROPERLY. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226061April 29, 2008
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2001 FORD FOCUS. WHILE DRIVING AT ANY SPEED, THE VEHICLE WOULD BEGIN TO STALL AND THEN SHUT OFF. THE VEHICLE WOULD ALSO STALL AND THEN REGAIN POWER. THE VEHICLE WAS NOT DIAGNOSED BY THE DEALER. THE FAILURE MILEAGE WAS 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225870April 28, 2008
UNKNOWN OR OTHER
KEY WILL NOT TURN THE IGNITION ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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