Ford Focus Complaints

22,326 consumer complaints on file.

#10246598October 24, 2008
ELECTRICAL SYSTEM:IGNITION
APPROXIMATELY 4 YEARS AGO, I HAD TO HAVE THE KEY PORT, TUMBLER AND THE ENTIRE KEY SYSTEM REPLACED ON MY 2000 FORD FOCUS BECAUSE THE KEY WOULD NO LONGER WORK. THE TUMBLER, APPARENTLY, BECAME JAMMED SOMEHOW. THE REPLACEMENT COST WAS $350. THE EXACT SAME MALFUNCTION OCCURRED YESTERDAY. THIS TIME AROUND, THE COST TO FIX THE PROBLEM WAS $450. AFTER A LONG DISCUSSION WITH FORD CUSTOMER SERVICE REPRESENTATIVES THEY BASICALLY TOLD ME THAT THERE IS NOTHING THEY CAN DO FOR ME BECAUSE IT IS OUT OF WARRANTY. THIS IS THE SECOND TIME THIS HAS OCCURRED TO ME, WITH THE SAME CAR. A LITTLE RESEARCH REVELED THAT THIS IS COMMON PROBLEM WITH THIS MODE, JUST SEARCH THE INTERNET UNDER, ?2000 FORD FOCUS, KEY GOES IN IGNITION, BUT WON'T TURN?, AND YOU WILL SEE MANY INSTANCES OF THE EXACT SAME PROBLEM OTHER FOCUS OWNERS HAVE BEEN HAVING. AT THIS POINT, I AM SIMPLY SEEKING REIMBURSEMENT OF THE $450 THAT I HAD TO SPEND, AGAIN, TO CORRECT A PROBLEM FORD IS CLEARLY DENYING IS A RECALL ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246604October 24, 2008
ELECTRICAL SYSTEM
I WAS STRANDED WHEN MY KEY WAS INSERTED INTO THE IGNITION AND IT WOULD NOT TURN. THIS WAS A SERIOUS INCIDENT BECAUSE I NEEDED TO BE HOME TO GET MY 6 YEAR OLD OFF THE BUS AND LET HIM IN THE HOUSE. I WAS UNABLE TO DO SO AND MY SON WAS EXTREMELY DISTRAUGHT. AND THEN I FIND OUT THIS IS NOT AN ISOLATED INCIDENT BUT THIS VEHICLE HAS A HISTORY OF THIS. VERY DISAPPOINTING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246630October 24, 2008
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2004 FORD FOCUS. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR A VACUUM LEAK DUE TO BRAKE FAILURE. THE DEALER REPAIRED THE FAILURE AND STATED THAT FORD HAD TO UPGRADE THE COMPUTER IN HIS VEHICLE, WHICH MEANT THAT IT HAD TO BE REPROGRAMMED. ONCE THE CONTACT ENTERED THE VEHICLE, THE IDLER INCREASED TO 1,200 RPM'S AND THEN DROPPED TO 1,000 RPM'S. HE PLACED THE VEHICLE IN GEAR AND IT SPED OFF. HE COULD NOT STOP THE VEHICLE BY DEPRESSING THE BRAKE PEDAL BECAUSE THE ENGINE WAS PUSHING AGAINST THE BRAKES. THE CONTACT DROVE 20 MPH AROUND THE PARKING LOT FOR APPROXIMATELY 20 MINUTES WITH NO BRAKES. THE DEALER IS AWARE OF THE FAILURE AND CALLED THE MANUFACTURER. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS DESIGNED THAT WAY TO BE COMPLIANT WITH THE EPA REGARDING THE CATALYTIC CONVERTER. WHILE DRIVING 60 MPH, THE GEARS DO NOT CHANGE OR DECREASE TO A LOWER RPM. THE FAILURE MILEAGE WAS 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246355October 22, 2008
ELECTRICAL SYSTEM:IGNITION
I'M A MANAGER OF A FLEET OF VEHICLES FOR THE AMERICAN RED CROSS. I HAVE HAD THREE (3) 2004 FORD FOCUS IGNITION LOCK UP TO WERE I COULD NOT TURN THE STEERING WHEEL. I HAD TO GET THEM TOWED AND NEW IGNITIONS PUT IN. THIS HAS COST ME CLOSE TO 700.00 PER VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246259October 21, 2008
STRUCTURE:BODY
TL*THE CONTACT OWNS A 2003 FORD FOCUS. THE CONTACT STATED THAT THERE WAS A RECALL FOR THE REAR DOORS ON THE VEHICLE. THE VEHICLE WAS TAKEN IN TO BE REPAIRED, BUT AFTERWARDS, THE FAILURE STILL OCCURRED. THE HANDLES ON THE VEHICLE FAILED. THE CONTACT CAN OPEN THE DOORS FROM THE PASSENGER COMPARTMENT, BUT NOT FROM THE EXTERIOR OF THE VEHICLE. THE DOORS SEEM TO BE SEALED EXTREMELY TIGHTLY. THE CONTACT STATED THAT THIS WAS A SERIOUS SAFETY ISSUE NOT BEING ABLE TO OPEN THE DOORS FROM THE OUTSIDE. THE DEALER DID NOT REPAIR THE DOORS PROPERLY. THE FAILURE AND CURRENT MILEAGES WERE 118,507.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246113October 20, 2008
AIR BAGS
TL*THE CONTACT OWNS A 2000 FORD FOCUS. WHILE DRIVING 35 MPH, THE CONTACT REAR ENDED ANOTHER VEHICLE STOPPED AT A TRAFFIC LIGHT. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE RIGHT SIDE OR HER SKULL AND SUFFERED HEADACHES. THE RADIATOR WAS PUSHED INTO THE ENGINE AND THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED. THE VIN WAS VERIFIED, BUT APPEARS TO BE INVALID. THE FAILURE AND CURRENT MILEAGES WERE LESS THAN 100,000 KILOMETERS.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10246114October 20, 2008
ENGINE AND ENGINE COOLING:ENGINE
A SCREW WAS DISLODGED FROM THE ENGINE, RICOCHETING THROUGH OUT THE ENGINE CAUSING DAMAGE BEYOND REPAIR. THE ENGINE CEASED WORKING WITHOUT ANY PREPARATION. THE ENGINE NEEDED TO BE REPLACED COMPLETELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246157October 20, 2008
STEERING
I HAVE A 2003 FORD FOCUS AND WAS STRANDED AND HAD TO HAVE MY CAR TOWED BECAUSE THE STEERING WHEEL LOCKED AND I COULDN'T GET THE KEY TO TURN OVER. THE CARE REPAIR COST WAS $551 AND THE IGNITION AND STARTER CYLINDER INSIDE OF THE STEERING COLUMN HAD TO BE REPLACED. I BELIEVE THIS IS A MANUFACTURING FLAW AND FORD MOTOR CO. SHOULD PAY FOR THE REPAIRS AS A RECALL PROBLEM. IT'S MY UNDERSTANDING THAT MANY 2000-2003 FORD FOCUS MODELS HAVE THIS FLAW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246052October 19, 2008
ELECTRICAL SYSTEM
MY BATTERY LIGHT CAME ON IN THE MIDDLE OF THIS PAST WEEK ON MY WAY TO WORK...THEN ON FRIDAY AFTERNOON, MY MOTHER-IN-LAW AND I DECIDED TO GO TO ASHEVILLE, NC...WE GOT AS FAR AS WAYNESVILLE, AND MY CAR QUIT...(ABOUT 80,000 MILES ON MY CAR)...I WAS ABLE TO ROLL IT OFF AND POP THE CLUTCH AND GET IT TO START...I DROVE ABOUT 5 MILES, AND IT QUIT AGAIN...THIS TIME, I COULD NOT GET IT STARTED AGAIN...HAD TO CALL A TOW TRUCK...HAD MY CAR TOWED TO ANDY SHAW FORD IN SYLVA, NC, THE TOWN CLOSEST TO WHERE I LIVE...THEY CHECKED OUT MY CAR AND SAID THAT IT WAS THE ALTERNATOR...THEY ALSO TOLD ME THAT IN COLD AND HOT WEATHER, THE ALTERNATORS WILL GO OUT...MY HUSBAND HAS A 1998 TOYOTA TACOMA, WITH 240,000 MILES ON IT AND HE HAS NEVER HAD TO REPLACE THE ALTERNATOR IN HIS TRUCK...I HAVE HAD THREE OTHER NEW CARS, THE FIRST ONE BOUGHT IN 1986, FORD FESTIVA...IT HAD 149,000 O SO ON IT WHEN IT QUIT....NEVER HAD TO REPLACE THE ALTERNATOR...THE NEXT ONE I BOUGHT WAS A 1995 TOYOTA TERCEL, HIT A DEER WITH ABOUT 149,000 ON THE CAR...NEVER HAD TO REPLACE THE ALTERNATOR IN THIS CAR...THE NEXT ONE I BOUGHT WAS A 2000 KIA RIO...TOTALED IT OUT WHEN SOMEONE HIT ME IN 2005...THE CAR HAD ABOUT 140,000 ON IT THEN...NEVER HAD TO EVER REPLACE THE ALTERNATOR IN THAT CAR...SO, WHY DID THE ALTERNATOR GO OUT ON THE FORD FOCUS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246001October 18, 2008
STEERING:COLUMN
STEERING COLUMN LOCK GETS STUCK. VEHICLE CANNOT BE STARTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245512October 15, 2008
ELECTRICAL SYSTEM
HAD TO HAVE IGNITION LOCK CYLINDER REPLACED ON AN EMERGENCY BASIS IN MY 2003 FORD FOCUS; CAR WOULDN'T START (I.E., KEY WOULDN'T TURN IN THE IGNITION) WITH EITHER ONE OF THE TWO KEYS I HAVE (BOTH ORIGINAL KEYS). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245559October 15, 2008
ELECTRICAL SYSTEM
OCCASIONAL ERRATIC INSTRUMENT DISPLAY OPERATION WITH PERIODS OF INSTRUMENT PANEL OUTAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245575October 15, 2008
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2002 FORD FOCUS. WHEN THE CONTACT ATTEMPTED TO START THE VEHICLE, THE KEY WOULD NOT TURN INSIDE THE IGNITION. AS A RESULT, THE VEHICLE WOULD NOT START. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY STATED THAT THE IGNITION NEEDED TO BE REPLACED. THE CONTACT DID NOT NOTICE ANY DIFFERENCES BEFOREHAND. THE CURRENT MILEAGE WAS 147,000 AND FAILURE MILEAGE WAS 126,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245616October 15, 2008
ELECTRICAL SYSTEM
FORD FOCUS KEY WILL NOT TURN IN THE IGNITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245622October 15, 2008
ELECTRICAL SYSTEM
I HAVE A 2004 FORD FOCUS. INTERMITTENTLY I HAVE HAD DIFFICULTY TURNING THE KEY IN THE IGNITION. I PLACE THE KEY IN THE IGNITION BUT THE IGNITION DOES NOT MOVE. GENERALLY IF I WAIT AND TRY AGAIN SEVERAL MINUTE LATER THE KEY WILL TURN. TONIGHT I LEFT WORK AND ATTEMPTED TO START MY CAR. THE KEY WOULD NOT TURN. I CALLED HOME AND ATTEMPTED WITH SPARE KEY WITH SIMILAR RESULTS. I LEFT CAR IN PARKING LOT UNTIL ABLE TO CALL SERVICE IN MORNING. FORTUNATELY IT WAS NOT AN EMERGENCY AND I WAS ABLE TO CONTACT FAMILY TO OBTAIN ALTERNATIVE TRANSPORTATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245330October 14, 2008
STEERING
WHILE IN CURVE DRIVING 50 MPH STEERING LOCKED UP, NOT SURE IF CAR CUT OFF BUT I WAS UNABLE TO STRAIGHTEN OUT WHEEL RESULTING IN ACCIDENT WHERE I HIT TELEPHONE CRUSHING PELVIS, AND BREAKING MY LEFT ARM.. I SPENT 37 DAYS IN HOSPITAL AND NOW HAVE PLATES AND SCREWS IN MY PELVIS AND ARM. IT HAS BEEN A MONTH SINCE THE ACCIDENT AND I AM NOW IN A WHEEL CHAIR FOR 2 MONTHS HEALING TIME BEFORE I CAN START THERAPY TO BEGIN WALKING, AND DOCTORS SAY I WILL HAVE TO HAVE A HIP REPLACEMENT IN THE NEXT 2 TO 5 YEARS. HELP ME PLEASE FORD IS RESPONSIBLE FOR THIS I AM 24 YEARS OLD.. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10245378October 14, 2008
FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2005 FORD FOCUS. THE CONTACT NOTICED THAT THE VEHICLE WAS LEAKING FUEL WHILE BEING DRIVEN 5 MPH OUT OF THE DRIVEWAY. THE VEHICLE WAS TOWED TO THE DEALER AND THE MECHANIC STATED THAT ONE OF THE CLAMPS FOR THE FUEL LINE DETACHED. THE MANUFACTURER WAS CALLED AND STATED THAT THEY WERE NOT LIABLE FOR THE REPAIRS. THE CURRENT AND FAILURE MILEAGES WERE 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245257October 13, 2008
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING, EXTERIOR LIGHTING
00 FORD FOCUS TAILLIGHTS NOT WORKING. FOUND THAT FORD HAS A RECALL FOR THE WIRE HARNESS DECKLID. TOOK VEHICLE TO A FORD DEALERSHIP WAS TOLD THAT MY VEHICLE IS NOT PART OF THE RECALL. I'VE NUMEROUS RECALLS ON THIS VEHICLE ALREADY. VEHICLE WAS OVERHEATING. WAS TOLD BY FORD DEALERSHIP THAT NEEDED A NEW RADIATOR, COST ME $800. WHEN I PICKED UP THE VEHICLE IT WAS STILL OVERHEATING, COME TO FIND OUT I ONLY NEEDED A NEW WATER PUMP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245271October 13, 2008
SUSPENSION:FRONT
FORD FOCUS 2002 ZX3 HAD TO HAVE THE COIL/SPRING ASSEMBLY REPLACED DUE TO THE SPRING RESTING ON THE FRONT RIGHT TIRE. FROM ALL THE RESEARCH THAT I HAVE DONE ON THE WEB, THIS IS A SAFETY ISSUE THAT NEEDS TO BE INVESTIGATED BY THE NHTSA. I FOUND THE INFORMATION FOR THE 2000 FORD FOCUS ON THE FOLLOWING WEBSITE JUST TO REFERENCE HOW MANY PROBLEMS THERE ARE WITH THESE COIL/SPRING ASSEMBLIES. BEFORE FORD HAS ANY OTHER PROBLEMS WITH DEATHS OCCURRING WITH FAULTY PROBLEMS, I WOULD LIKE TO HAVE IT INVESTIGATED. AND TO MY DISSATISFACTION FORD DID NOT SEND ANY WARNING OUT NOR CONTACT ME VIA THEIR CUSTOMER SATISFACTION PROGRAM THAT WAS OFFERED TO THE DEALERSHIPS. FURTHERMORE, I DID NOT EVEN KNOW THAT I HAD TO TAKE IT TO A DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245289October 13, 2008
SERVICE BRAKES, HYDRAULIC
2006 FORD FOCUS WITH LOW MILEAGE REPLACING BRAKE PADS AND ROTORS FOR THE 3RD TIME, MY CONCERN IS OF FAULTY PARTS FORD COMPANY MAY BE USING AND IF SO, DUE TO THE OBVIOUS SAFETY CONCERNS SHOULD I BE ALARMED AND SHOULD I WORRY WHEN MYSELF AND MY FAMILY ARE TRAVELING IN THE CAR WILL THE BRAKES FELL. FORD CHARGED ME THE FIRST REPAIR COST AND NOW JUST A FEW MONTHS LATER READY TO CHARGE ME AGAIN FOR THE SAME REPAIRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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