Ford Focus Complaints

22,326 consumer complaints on file.

#10247698November 4, 2008
ELECTRICAL SYSTEM:IGNITION
THE KEY WILL NOT TURN IN THE IGNITION. THIS IT TURNS OUT IS A KNOWN ISSUE FOR THE FORD FOCUS YET SO FAR FORD HAS NOT RECALLED THE FAULTY IGNITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247661November 4, 2008
FUEL SYSTEM, OTHER, LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
MY DAUGHTER WAS DRIVING ON THE FREEWAY WHEN HER CAR JUST DIED, WHILE DRIVING. IT STARTED UP AGAIN IMMEDIATELY, BUT IT HAS HAPPENED SEVERAL TIMES IN THE LAST MONTH. I WENT ONLINE TO VIEW RECALLS, AND IT STATED THAT 2001 FORD FOCUS HAD A RECALL ON THIS ISSUE. I ALSO FOUND 2 OTHER ITEMS THAT ARE HAPPENING TO THIS VEHICLE THAT WERE ALSO RECALLS. I MADE AN APPOINTMENT WITH THE DEALER TO HAVE THESE RECALLS FIXED, BUT WHEN THEY PULLED UP THE VIN NUMBER, THEY SAID THAT THERE WERE NO RECALLS FOR THIS PARTICULAR CAR. THE OTHER RECALL I FOUND WAS THE ELECTRICAL SYSTEM, AND BATTERY FAILURE. I HAVE ALREADY BURNED UP ONE BATTERY BECAUSE OF THIS ISSUE. THE RECALL STATES THAT THE CABES OVERHEAT AND MAY MELT. THIS VEHICLE DID THIS AS WELL. THE OTHER RECALL IS WHERE THE LATCH ON THE BACK DOOR BEGINS TO NOT LATCH PROPERLY, CAUSING THE DOOR TO COME OPEN WHILE DRIVING. THE BACK DOOR WILL NOT LATCH PROPERLY ON THIS VEHICLE EITHER AND AT TIMES WE HAVE TO OPEN AND CLOSE IT SEVERAL TIMES IN ORDER TO GET IT TO LATCH. THESE 3 RECALLS ARE ALL THINGS THAT HAVE HAPPENED ON 2001 FORD FOCUS VEHICLES, WHICH OUR VEHICLE IS, BUT BECAUSE OUR VIN # DOESN'T MATCH THE RECALLS, THEY REFUSE TO FIX THEM. THESE ARE TRUE SAFETY ISSUES. MY DAUGHTER COULD BE KILLED BECAUSE OF THESE ISSUES. HOW CAN I HAVE MY VEHICLE ADDED TO THESE RECALLS? I AM EXTREMELY UPSET AND CONCERNED THAT THESE ITEMS WILL NOT BE ADDRESSES WHEN FORD KNOWS THAT THEY ARE A PROBLEM ON OTHER 2001 FOCUS VEHICLES. I WILL SUE SHOULD SOMETHING HAPPEN TO MY DAUGHTER DUE TO THIS ISSUE AND FORDS UNWILLINGNESS TO CORRECT THE PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247527November 3, 2008
ELECTRICAL SYSTEM:IGNITION
I DROVE MY CAR TO DOWNTOWN AS I NORMALLY DO EXCEPT THIS TIME I HAS THE COMPANY OF MY 3 SONS. IT WAS 4 AM IN THE MORNING. I PARKED THE CAR TAKING THE KEY OUT OF THE IGNITION AND EXITED. AT ABOUT 5:15 I TRIED TO START THE CAR BY PLACING THE KEY IN THE IGNITION AND TRYING TO TURN IT. THE KEY WOULD NOT TURN. I TRIED AGAIN BUT AGAIN THE KEY WOULD NOT TURN. I CALLED AAA AND THE REP ASKED ME TO TRY TO TURN THE STEERING WHEEL A LITTLE AND THEN THE KEY, THIS STILL DID NOT WORK. HE CALLED A TOW TRUCK TO COME OUT TO HELP. MEANWHILE MY CHILDREN AND I WERE LEFT TO SIT IN THE COLD AND WAIT FOR THE TOW TRUCK DRIVER. WHILE WAITING I PRESSED ON THE BRAKE REALLY HARD AND PULLED ON THE STEERING WHEEL AND TRIED THE KEY AGAIN, LUCKILY IT WORKED. SPOKE TO THE AAA REP AGAIN AND CANCELLED THE TOW. I WOKE UP THIS MORNING TO TRY THE IGNITION AGAIN AND IT STUCK AGAIN SO I DID THE SAME THING THAT SEEMED TO WORK YESTERDAY, BUT IT DID NOT. FORTUNATELY I WAS AT HOME THIS TIME AND NOT ON A MOUNTAIN SOMEWHERE WITH MY CHILDREN. THIS IS A SCARY THING TO HAPPEN ESPECIALLY WHEN YOU ARE WITH YOUR CHILDREN IN A STRANGE PLACE. WHAT IF I WERE SOMEWHERE WITHOUT A CELL PHONE SIGNAL? WOULD WE HAVE TO WAIT UNTIL SOMEONE HAPPENS BY OR WALK IN THE COLD TO GET A SIGNAL. THIS IS SOMETHING THAT SHOULD NOT HAPPEN TO ANYONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247533November 3, 2008
ELECTRICAL SYSTEM:IGNITION
FORD FOCUS 2003 - IGNITION FAILURE, KEY WILL NOT TURN MY KEY WILL NOT TURN IN MY IGNITION. THIS SHOULD BE RECALLED. THERE ARE THOUSANDS OF US (FORD CUSTOMERS) WHO HAVE THIS PROBLEM. I DO NOT UNDERSTAND HOW THIS IS NOT A "SAFETY" PRECAUTION. PLEASE RECALL. AMERICANS ARE NOT ENCOURAGED TO BUY AMERICAN-MADE CARS; SADLY BUT TRUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247553November 3, 2008
EXTERIOR LIGHTING
TL*THE CONTACT OWNS A 2005 FORD FOCUS. WHILE BACKING OUT OF THE DRIVEWAY AT APPROXIMATELY 3 MPH, THE BACK UP LIGHTS WERE INOPERATIVE. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT REPAIRED THE VEHICLE. HE WAS CONCERNED OF THE SAFETY RISK INVOLVED. THE FAILURE AND CURRENT MILEAGES WERE 24,000. UPDATED 11/24/08 *CN UPDATED 11/26/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247337October 31, 2008
LATCHES/LOCKS/LINKAGES
THE PASSENGER REAR DOOR POWER LOCK FAILED DUE TO A PROBLEM INSIDE THE LOCK ITSELF. WHEN THE LOCK FAILED YOU ARE UNABLE TO UNLOCK THE DOOR BY THE POWER SWITCH OR MANUALLY. OUR 4 YEAR OLD DAUGHTER HAD TO CRAWL OUT OF HER CAR SEAT AND EXIT THE STREET SIDE OF THE VEHICLE. YOU CANNOT OPEN THE DOOR UNTIL YOU GET THE LOCK FIXED. THIS CREATED AN UNSAFE CONDITION FOR PASSENGERS RIDING IN THE CAR. THIS VEHICLE HAS HAD PROBLEMS WITH ENGINE FIRES WHICH MAKES THE SITUATION MORE DANGEROUS. WE TOOK THE CAR TO THE DEALER, AND THE LOCK MODULE WAS REPLACED AT A COST OF AROUND $400.00. 10/19/2008, THE FRONT PASSENGER POWER LOCK MODULE HAS FAILED MAKING THE FRONT PASSENGER SEAT UNUSABLE. IT IS BEING REPAIRED TODAY AND I WILL SAVE THE OLD PART. THIS CAR HAS BEEN IN ONE SMALL ACCIDENT(LESS THAN $500) DAMAGE TO THE REAR BUMPER. NO DOOR DAMAGE HAS OCCURRED TO CAUSE THIS TYPE OF FAILURE. DUE TO THE COST FACTOR OF THE REPAIRS, NOT ALL PEOPLE CAN HAVE THIS ISSUE REPAIRED, MAKING THIS A SAFETY CONCERN FOR PASSENGERS TO ESCAPE IN AN EMERGENCY. THE VEHICLE HAS ONLY APPROXIMATELY 37,000 MILE ON IT. THE DOORS SHOULD STILL BE ABLE TO UNLOCK AND OPEN MANUALLY IF THE POWER LOCK FAILS . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247406October 31, 2008
ELECTRICAL SYSTEM:IGNITION
MY 2004 FORD FOCUS'S IGNITION HAS FAILED. IT JUST STOPPED WORKING ONE DAY LEAVING ME STRANDED AT WORK FOR 2 HOURS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247315October 30, 2008
ELECTRICAL SYSTEM:IGNITION
MY IGNITION HAS LOCKED MULTIPLE TIMES LEAVING MY 3 YEAR OLD DAUGHTER AND MYSELF STRANDED WHERE I HAD TO CALL SOMEONE TO COME AND HELP START MY CAR AS THE KEY WOULDN'T TURN IN THE IGNITION. TONIGHT THE CAR WOULD NOT START AT ALL AND I HAD TO ABANDON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246891October 28, 2008
LATCHES/LOCKS/LINKAGES, EQUIPMENT:ELECTRICAL
MY 2005 FORD FOCUS HAS BROKEN AND SHORTED WIRES ON THE WIRING HARNESS FOR THE BACK HATCH IN MY STATION WAGON. WHEN I TURN ON THE IGNITION OR THE HEADLIGHTS THE BACK HATCH OPENS INADVERTENTLY. THE WIRES ARE SHORTED TO THE HATCH RELEASE SOLENOID. THE HATCH CAN OPEN ON THE FREEWAY. MY LOCAL FORD DEALER REFUSED TO FIX THE PROBLEM. THIS IS A RECURRING PROBLEM WITH THE FORD FOCUS. NEEDS SAFETY RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246901October 28, 2008
ELECTRICAL SYSTEM:IGNITION
MY KEY WILL NOT TURN. THERE FOR I CAN'T START MY CAR. I HAVE TWO SMALL CHILDREN AND I HAVE BEEN STUCK PLACES NUMEROUS TIMES. I FEAR FOR MY SAFETY. AT ANY TIME I COULD BE STUCK ANYWHERE! THE ONLY THING I CAN DO IS CARRY A HAMMER WITH ME, SO THAT I CAN TAP THE KEY IN THE IGNITION AND GET THE KEY TO TURN SO I CAN START MY CAR. I FEEL IT IS NOT SAFE TO CARRY A HAMMER AROUND BUT HAVE NO OTHER CHOICE TO START MY CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246924October 28, 2008
ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES, ELECTRICAL SYSTEM
TO BEST DESCRIBE WHAT IS HAPPENING YOUR WEBSITE HAS A CAMPAIGN FOR MY COMPLAINT HERE: HTTP://WWW-ODI.NHTSA.DOT.GOV/CARS/PROBLEMS/DEFECT/RESULTS.CFM?ACTION_NUMBER=EA02014&SEARCHTYPE=QUICKSEARCH&SUMMARY=TRUE THE NHTSA CAMPAIGN ID NUMBER IS 02V288000. MY WIFE DRIVES A 2001 FORD FOCUS SE. THE BATTERY CABLES AND BATTERY ARE GOING THROUGH EXTREME CORROSION THAT REQUIRES ME TO CLEAN THE CONNECTIONS AT LEAST ONCE EVERY 2 WEEKS. THE CORROSION IS ALSO CAUSING HEAT THAT IS MELTING THE CABLES INSULATION. WHEN THE CORROSION GOES UNTREATED, WITHIN 2 WEEKS THE CAR WILL NOT START DUE TO BAD CONNECTION. THE PROBLEM RIGHT NOW IS THAT THE ORIGINAL COMPLAINT WAS IN 2002 AND FORD IS NOT RECOGNIZING THE PROBLEM EVEN AFTER ME TELLING THEM ABOUT THE RECALL INFORMATION I LINKED ABOVE. I HAVE CALLED IN A COMPLAINT ALREADY TO THE NHTSA BUT HAVE NOT HEARD BACK. ANY HELP IN DEALING WITH THIS MATTER IS GREATLY APPRECIATED. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246925October 28, 2008
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, FUEL SYSTEM, GASOLINE
MY VEHICLE, 2001 FORD FOCUS, DISPLAYS ALL THE SYMPTOMS REGARDING A FAULTY FUEL PUMP FUEL DELIVERY MODULE. AT ONE-QUARTER TANK, THE ENGINE WILL STALL ON RIGHT TURNS. DURING EXTENDED DRIVING, THE VEHICLE WILL SURGE AND STUTTER EVENTUALLY STALLING, AND DURING IDLING, THE VEHICLE WILL DROP POWER REQUIRING CONSTANT PRESSURE ON THE ACCELERATOR. I TOOK THE VEHICLE IN FOR SERVICE ON FEB 7, 2007 AND WAS TOLD THAT MY VEHICLE CAME OFF THE ASSEMBLY LINE THREE MONTHS TOO LATE TO HAVE FALLEN UNDER THE EXTENDED WARRANTY. I AM FURIOUS THAT FORD WOULD PROVIDE A 10YR EXTENDED WARRANTY ON IT'S VEHICLES - REGARDLESS OF MILEAGE, BUT WOULD EXCLUDE MODELS THAT HAVE VIN NUMBERS JUST OUTSIDE THE WINDOW OF "KNOWN OCCURRENCE OF PROBLEM". THE VEHICLE HAD STALLED ON A MAJOR HIGHWAY (US95 IN LAS VEGAS CLARK COUNTY), AND FORTUNATELY NO ONE WAS HURT. THE VEHICLE HAD OVER $1300 OF SERVICE COMPLETED DURING THIS INCIDENT, BUT THE ISSUE HAS NOW RE-OCCURRED. SYMPTOMS BEGAN IN LATE SEPTEMBER, AND HAVE GOTTEN PROGRESSIVELY WORSE. I DO NOT FEEL SAFE DRIVING LONG DISTANCES, AS THE VEHICLE HAS BEGUN STALLING AROUND CORNERS AND DURING IDLING. I CURRENTLY CAN NOT AFFORD PAYMENTS ON A NEW VEHICLE, AND WANT FORD TO HONOR ITS PLEDGE FOR SAFETY BY ADMITTING MORE VEHICLES UNDER ITS EXTENDED SERVICE WARRANTY. FORD'S TECHNICAL SERVICE BULLETIN REGARDING THIS DEFECT IS 03N01 AND FORD CLAIMS THAT OVER 671, 000 VEHICLES ARE AFFECTED. I SUSPECT VERY FEW 2001 FOCUSES ARE STILL ON THE ROAD, AND FEWER EVER RECEIVED NOTICE REGARDING THIS "RECALL". I FIND IT HARD TO DEFEND THEIR PATRONIZING POSITION THAT "(THEY'RE) SORRY, BUT THERE IS NOTHING THAT CAN BE DONE". I HAVE SPENT THOUSANDS OF DOLLARS TO KEEP THIS VEHICLE ROAD WORTHY, I AND I REFUSE TO SPEND ONE PENNY MORE. FOR A VEHICLE MODEL THAT HAS HAD SO MANY FLAWS, I AM APPALLED AT THE LACK OF SUPPORT ACTUALLY PROVIDED. I WILL NOTE, THAT FORD WAS VERY HELPFUL IN REPLACING THE IGNITION ASSEMBLY-THREE TIMES. THANKS RECALL ID FROM NHTSA: 03V482000 FORD TSB 03N01. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246939October 28, 2008
WHEELS
TL*THE CONTACT OWNS A 2007 FORD FOCUS. WHILE THE VEHICLE WAS PARKED IN A GARAGE, THE CONTACT NOTICED THAT THE FRONT PASSENGER SIDE WHEEL FAILED. THE WHEEL WAS REPLACED. ON OCTOBER 23, 2008, WHILE DRIVING 65 MPH, THE FRONT DRIVER'S SIDE WHEEL FAILED. THE VEHICLE SWERVED ACROSS THE ROAD AND CAME TO A STOP WHEN IT CRASHED INTO A DITCH. THERE WERE NO INJURIES. A REPORT WAS FILED WITH THE MANUFACTURER. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY REPLACED THE WHEEL. THE FAILURE AND CURRENT MILEAGES WERE 10,000. UPDATED 12-02-08 *BF UPDATED 12/02/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246968October 28, 2008
TIRES, TIRES:VALVE
NOTICED LOW TIRE, WENT TO FILL WITH AIR, AND VALVE STEM PULLED OUT OF TIRE. WENT TO DEALERSHIP, AND THEY SOLD ME A NEW TIRE. I EXPLAINED THE SITUATION, WITH THE VALVE STEM, BUT THEY MADE NO COMMENT OF ANY PROBLEMS. I HAVE THE OLD VALVE STEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246801October 27, 2008
AIR BAGS:FRONTAL
TL*THE CONTACT OWNS A 2004 FORD FOCUS. ON OCTOBER 25, 2008, WHILE THE CONTACT'S DAUGHTER WAS DRIVING 25 MPH, THE FRONT DRIVER AND PASSENGER SIDE AIR BAGS SUDDENLY DEPLOYED AND CRACKED THE WINDSHIELD. THERE WAS NO IMPACT OR CRASH INVOLVED TO TRIGGER THE DEPLOYMENT. THE DRIVER RECEIVED MINOR INJURIES TO HER NECK. THE VEHICLE IS PARKED AT THE CONTACT'S RESIDENCE. THE INSURANCE COMPANY IS SENDING AN APPRAISER TO INSPECT THE VEHICLE. THE CURRENT AND FAILURE MILEAGES WERE 93,116. UPDATED 12/11/08 *BF THE CONSUMER REQUESTED TO CANCEL THE COMPLAINT. THE CONSUMER STATED HER DAUGHTER WHO WAS DRIVING, HIT SOMETHING WHICH CAUSED DAMAGE TO THE UNDERCARRIAGE AND THEREFORE TRIGGERED THE AIR BAGS. UPDATED 12/11/08
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10246725October 26, 2008
STEERING
LAST NIGHT I DROVE MY CAR TO WORK JUST FINE AND THIS MORNING WHEN I TRIED TO START MY CAR MY IGNITION WOULDN'T TURN AND THE BREAK AND SHIFTER FELT LIKE IT LOCKED UP! IT WAS JUST FINE UNTIL THIS MORNING AND I HEAR IT IS A COMMON THING! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246731October 26, 2008
UNKNOWN OR OTHER
I HAVE A 2002 FORD FOCUS AND MY IGNITION WON'T TURN. IT JUST FROZE. IT WAS OK. ALL OF A SUDDEN, I HAD AN INTERVIEW TO GET TO AND GOT IN MY CAR AND IT WOULDN'T START. THE KEY JUST WOULDN'T TURN. I AM VERY GRATEFUL THAT I WAS AT HOME WHEN IT HAPPENED. I THINK IT IS A DISGRACE THAT FORD KNOWS THERE IS A PROBLEM AND WON'T DO A RECALL. A RECALL SHOULD NOT BE COMPLETELY ABOUT A SAFETY ISSUE BUT ABOUT PROVIDING THE PUBLIC WITH QUALITY IN THE CARS. OBVIOUSLY, THE CONSUMER IS OF NO IMPORTANCE TO FORD. I THINK THIS WHOLE EXPERIENCE HAS MADE ME DECIDE TO NEVER TRUST A FORD AGAIN. I TOOK THE CAR IN TO TWO MECHANICS WHICH TOLD ME IT WOULD BE A FEW DAYS TO GET THE DEALER PARTS AND THE REPAIR WILL COST OVER $400.00. IT IS A DISGRACE THAT FORD KNOWS THE PROBLEM EXISTS AND HAS DONE NOTHING TO FIX IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246746October 26, 2008
ELECTRICAL SYSTEM:IGNITION
IGNITION KEY LOCK. THE STEERING WHEEL OF THE CAR LOCKS UP AND THE KEY WILL NOT TURN THE CAR ON. JIGGLING THE STEERING WHEEL COLUMN AND TURNING THE KEY AT THE SAME TIME DOES NOT WORK. THE IGNITION CYLINDER WAS REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246752October 26, 2008
ELECTRICAL SYSTEM:IGNITION
MY KEY WILL NOT TURN IN THE IGNITION, I HAVE NEVER HAD ANY PROBLEMS BEFORE THEN ALL OF A SUDDEN IT WON'T TURN. MY WARRANTY HAS EXPIRED ON MY CAR, SO I AM LEFT NOW WITH FINDING SOMEONE TO FIX IT. THIS CAUSED A HUGE PROBLEM FOR SINCE I WAS STRANDED WITH MY TWO SMALL CHILDREN 3YEAR OLD AND 4 MONTH OLD! I AM NOT A HAPPY CONSUMER RIGHT NOW! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246712October 25, 2008
ELECTRICAL SYSTEM:IGNITION
I HAVE A 2004 FORD FOCUS ZTS. THE CAR IS ONLY 4 YEARS OLD AND THE LOCKING CYLINDER WON'T TURN ANYMORE WHEN THE KEY IS IN THE IGNITION. THIS CAR IS FAR TOO NEW TO BE HAVING A PROBLEM LIKE THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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