Ford Focus Complaints

22,326 consumer complaints on file.

#11171585January 23, 2019
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE POWER STEERING FAILED. WHILE STEERING, THE CONTACT HAD TO USE EXCESSIVE FORCE TO TURN AND THE STEERING WHEEL SEIZED FREQUENTLY. THE CONTACT STATED THAT "SERVICE STEERING" APPEARED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO KOONS FORD (2540 RIVA RD, ANNAPOLIS, MD 21401, (410) 224-2100) WHERE IT WAS DIAGNOSED THAT A NEW POWER STEERING SYSTEM NEEDED TO BE INSTALLED. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC AND WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171356January 22, 2019
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE CANISTER PURGE VALVE NEEDED TO BE REPLACED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. GALPIN FORD (15505 ROSCOE BLVD, NORTH HILLS, CA 91343, (818) 787-3800) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THEY WERE WORKING ON THE REMEDY FOR THE RECALL. THE FAILURE MILEAGE WAS 60,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171417January 22, 2019
POWER TRAIN
TAKATA RECALL. FROM A IDLE POSITION, TO THE INCREASING SPEED, AS THOUGH I AM STOPPED AT A RED LIGHT AND THEN THE LIGHT CHANGES TO GREEN. THE TRANSMISSION BUCKS AND SEEMS AS THOUGH THE GEAR DOES NOT CATCH IN THE PLACE IT IS SUPPOSED IT. I HAVE BROUGHT THIS TO MY DEALERS ATTENTION BUT I AM TOTAL NOTHING IS WRONG. THAT SHOULD NOT HAPPEN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171437January 22, 2019
ENGINE, FUEL/PROPULSION SYSTEM
FORD HAS DECLARED A RECALL IN OCTOBER OF 2018. AS OF JANUARY 22 2019, NOTHING HAS BEEN REMEDIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171466January 22, 2019
SERVICE BRAKES, ENGINE, POWER TRAIN
THE 2018 FORD FOCUS TI STARTED TO GIVE ME PROBLEMS WHEN BRAKING AND ACCELERATING, THE FIST WAS WHEN TAKING OFF AT A STOP LIGHT, THE FOCUS ACCELERATED MORE WHEN SLOWING DOWN AND BRAKING TO A CAR IN FRONT OF ME, IT WAS LIKE I WAS HITTING GAS PEDAL AND BRAKE AT THE SAME TIME. AFTER THAT ON THE SAME DAY I WAS DRIVING UP A HILL AND IT WAS ACCELERATING WITH OUT PRESSING ON THE GAS PEDAL I HIT THE BRAKES AGAIN AND IT FINALLY STOPPED, WHEN I GOT TO MY DESTINATION I PUT THE CAR IN PARK AND AGAIN PRESS THE BRAKE IT REVVED UP TO 3000 RPMS AND DID NOT STOP UNTIL I PRESS THE RUN/STOP BUTTON. THE NEXT DAY I WAS DRIVING AND DID A HARD STOP IT ABOUT STALLED WITH RPMS GOING DOWN TO 400 AND FLUCTUATING UP TO 1200 RPMS, WITH ALL THIS WAS GOING ON MY BRAKES FELT SOFT THEN HARD, THE TRANSMISSION ALSO CLICKED TWO TIMES WHEN HARD STOPPING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171480January 22, 2019
POWER TRAIN, STEERING, LATCHES/LOCKS/LINKAGES:DOORS:LATCH, ENGINE
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE POWER STEERING WAS FAULTY AND THE STEERING WHEEL SEIZED, WHICH MADE IT DIFFICULT TO TURN. ALSO, WHEN THE VEHICLE WAS STARTED AND THE CONTACT SHIFTED INTO DRIVE, THE VEHICLE AUTOMATICALLY WENT IN REVERSE. THE CONTACT HAD TO IMMEDIATELY ENGAGE THE PARKING BRAKE. ALSO, WHILE THE VEHICLE WAS PARKED ON THE STREET, IT ROLLED BACKWARDS DUE TO THE PARKING POSITION. FURTHERMORE, WHILE ATTEMPTING TO REVERSE, THE VEHICLE STALLED. ALSO, THE DOOR LATCHES WERE LOOSE AND IN DANGER OF BECOMING DETACHED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO TED RUSSELL FORD (9925 PARKSIDE DR, KNOXVILLE, TN 37922, (865) 444-6467) AND SERVICED MULTIPLE TIMES FOR EACH FAILURE; HOWEVER, EACH FAILURE REMAINED EXCEPT FOR THE POWER STEERING FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171504January 22, 2019
FUEL/PROPULSION SYSTEM, POWER TRAIN
TAKATA RECALL. WHILE GOING DOWN THE HIGHWAY, MY CAR SHUDDERED HARDER THAN USUAL AND SEEMED LIKE IT LOST POWER. MY TRANSMISSION LIGHT CAME ON SOON AFTER THIS. I TOOK MY CAR TO A LOCAL DEALERSHIP AND THEY EXPLAINED THAT THERE WAS A RECALL ON MY CAR FOR A CONTROL MODULE THAT WOULD CAUSE MY CAR TO STALL WITHOUT NOTICE. WHEN MY CAR STALLED IT MADE A LOUD KNOCK AND MY CLUTCH BRAKE BROKE. THE DEALERSHIP TOLD ME THAT THE BREAKING OF MY CLUTCH BRAKE COULD NOT BE COVERED IN THE RECALL BECAUSE IT IS DIFFERENT SECTION OF THE TRANSMISSION. MY QUESTION IS IF THE TRANSMISSION IS FAULTY TO BEGIN WITH THEN WOULDN'T IT AFFECT MY CLUTCH BRAKE AND CAUSE IT TO BE UNDER TOO MUCH STRESS? I NOW HAVE TO PAY 1500$ TO HAVE IT FIXED, BUT THE RECALL IS FREE OF CHARGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171531January 22, 2019
STEERING
CAME ON AFTER I WAS ATTEMPTING TO REPAIR THE HEAT/AC FAN AS IT HAS FAILED AFTER UNHOOKING THE BATTERY POST TO ATEMP TO RESET COMPUTER TO SEE IF THE CODE WOULD RESET IT DID NOT. STEERING IS HARD AND UNSAFE IF IT HAPPENS TO FAIL WHILE DRIVING THE SPEED LIMIT ON INTERSTATE OR PARKWAYS. IT MAY CAUSE POSSIBLE ACCIDENTS IF NOT RECALLED AND A FIX HAPPEN. STATIONARY WHEN THIS ISSUE HAPPEN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171115January 21, 2019
POWER TRAIN
WHILE ACCELERATING THE VEHICLE DOESN'T KNOW WHEN TO SHIFT INTO GEARS CAUSING THE VEHICLE TO SHUDDER AND MAKE A RATTLING NOISE. RECEIVED A CODE SAYING 'TRANSMISSION FAULT, SERVICE NOW.' WHILE HITTING BUMPS THE VEHICLE MAKES A CRUNCHING NOISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171251January 21, 2019
FUEL/PROPULSION SYSTEM
I NEED MY 2012 FORD FOCUS REPAIRED PER MANUFACTURER RECALL NUMBER 18S32 AND NHTSA RECALL NUMBER 18V735.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171007January 20, 2019
ELECTRICAL SYSTEM
NEW ONSET BURNING SMELL WHILE DRIVING IN SUBURBAN ENVIRONMENT. PARKED CAR, THEN IT WOULDN'T START. UPON INSPECTION FOUND BATTERY CABLES/SHEATH MELTING. REPLACED BATTERY, CAR STARTED. CAR PARKED AND 1 HR LATER WOULDN'T START- NEW BATTERY IS DEAD. REPLACED WITH 2ND NEW BATTERY, HOOKED UP CABLES AND SPARKS CAME FROM BATTERY (INSTALLED CORRECTLY). CAR STILL WON'T START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170885January 19, 2019
STEERING
I PURCHASED A USED 2012 FORD FOCUS THAT IS EQUIPPED WITH THE ELECTRIC POWER ASSIST STEERING. AT ABOUT 116,500 I STARTED HAVING TROUBLE TURNING THE VEHICLE WHILE DRIVING. AN "POWER ASSIST MALFUNCTION" MESSAGE APPEARED, BUT AFTER RESTARTING THE CAR IT "SOLVED" THE PROBLEM. HOWEVER, AT AROUND 118,000 IT CAME ON PERMANENTLY WHILE I WAS MAKING A LEFT HAND TURN CAUSING ME TO HIT A GRANITE CURB PUTTING A DENT IN THE RIM.. I RECENTLY HAD TO HAVE THE CAR INSPECTED (01/05/2019) AND IT FAILED THE SAFETY PORTION OF THE INSPECTION. THIS IS A SAFETY ISSUE, AND I UNDERSTAND IT WILL COST ME OVER $2,000 DOLLARS TO HAVE "FIXED". THIS TYPE OF "STEERING UNITS" HAVE BEEN RECALLED BY FORD ON PREVIOUS MODELS OF THEIR VEHICLES, BUT NOT ON THE 2012 FORD FOCUS. WHY? THIS PUTS LIVES AT RISK BECAUSE OF THEIR FAULTY DESIGN AND REALLY NEEDS TO BE ADDRESSED. IT IS DRIVEABLE BUT EXTREMELY HARD TO TURN WHEN AT SLOW (5MPH TO 15MPH) SPEEDS, BUT STILL, IT IS EXTREMELY DIFFICULT TO PARK IN A CROWDED PARKING LOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170922January 19, 2019
ENGINE, STEERING
THERE ARE CLASS ACTION SUITS OVER THE TRANSMISSION/CLUTCH RECALLS FOR THE FOCUS. FORD DEALERS CHAPMAN FORD, HORSHAM AND HOFFMAN FORD, HARRISBURG, PA, ARE REFUSING TO REPAIR THE FORD FOCUS 2016 CLUTCH THAT IS SLIPPING (ABOUT 48,000 MILES) WITH THEIR REASON BEING THAT THE CAR HAS A BRANDED TITLE. THE CAR WAS IN A MINOR ACCIDENT THAT ONLY AFFECTED THE SIDE OPPOSITE THE TRANSMISSION, AND ANY DEALER CAN CLEARLY SEE THAT ALL THE TRANSMISSION AND SURROUNDING AREAS ARE NOT DAMAGED AND ARE ORIGINAL FORD PARTS. IT WAS REALLY A SMALL AMOUNT OF BODY WORK ON THE OPPOSING SIDE. IF A CLUTCH 'BLOWS UP', THE DRIVER CAN HAVE SERIOUS LEG DAMAGE, AND ALSO THIS IS A SAFETY ISSUE AND CRASH POSSIBILITY. SINCE THE TRANSMISSION WAS NOT AFFECTED AT ALL IN THE BRANDED TITLE, FORD SHOULD REPAIR IT FOR FREE. THE TRANSMISSION/CLUTCH ISSUES ARE ALL OVER THE INTERNET AND SINCE FORD HAS QUIT MAKING THE FOCUS, IT IS EVIDENT THAT FORD KNOWS THEY HAVE CREATED THE CLUTCH ISSUE. THIS AND THE CANISTER PURGE VALVE RECALL ARE VERY DANGEROUS.YOU WOULD NOT WANT YOUR DAUGHTER DRIVING THIS CAR, AND IT NEEDS REPAIRED THIS WEEK. FORD NEEDS TO TAKE CARE OF THE SITUATION THEY KNOWINGLY CREATED. THE BRANDED TITLE HAS NOTHING TO DO AT ALL WITH THE TRANSMISSION ISSUES. EVEN THE DEALERS HAVE ADMITTED THAT. CHAPMAN FORD, HORSHAM HAS DIAGNOSED A SLIPPING CLUTCH. I HAVE PAPERWORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170928January 19, 2019
POWER TRAIN
TRANSMISSION ISSUES, SOMETIME CANT GET THE TRANS TO SHIFT ITS A DANGER PULLING OUT INTO TRAFFIC AND ON THE HIGHWAY. THE CLUTCHES IN MY TRANS ALREADY BEEN REPLACED AND STILL NOT FIXED THIS IS A KNOW ISSUE TO FORD AND THERE TELLING MY VIN IS NOT COVERED MY CAR WAS BUILT 2 WEEKS LATER FROM THE ONES COVERED BY THE EXTENDED WARRANTY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170926January 19, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, EXTERIOR LIGHTING
TAKATA RECALL. FIRST THE HEADLIGHTS STOPPED WORKING WITH NO WAY TO FIX IT. THEY RANDOMLY CUT OFF AT NIGHT WHILE DRIVING. NEXT, THE CAR WILL SHUTTER AND CUT OFF WHILE DRIVING. THE CAR WILL NO LONGER START. ALL THE INCIDENTS WERE ON A HIGHWAY IN VALDOSTA GEORGIA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170777January 18, 2019
FUEL/PROPULSION SYSTEM
TOOK FOCUS TO DEALER AND DEALER SAID HE CAN'T FIX DUE TO PARTS BEING ON BACK ORDER FOR A MONTH. HOWEVER, THIS IS A SAFETY RISK " AND ENGINE STALL WHILE DRIVING WITHOUT WARNING OR WITHOUT ABILITY TO RESTART CAN INCREASE RISK OF CRASH". STUCK CANISTER PURGE VALVE. DEPENDING ON WHERE THIS COULD HAPPEN, THIS COULD RESULT IN DEATH. THIS NEEDS FIXED IMMEDIATELY. RECALL ON FORD FOCUS 18V735 CHAPMAN FORD OF HORSHAM, 1100 EASTON RD, HORSHAM, PA 19044. WE HAVE PAPERWORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170698January 18, 2019
FUEL/PROPULSION SYSTEM
MY VEHICLE HAS DIED ON ME WHILE DRIVING DOWN THE ROAD AND AFTER GETTING GAS IT DOES NOT WANT TO START AND WILL SPUTTER AND ACT LIKE IT IS GOING TO DIE, OR DIE OR IT WILL BE VERY HARD TO START. THE CAR WILL JUST DIE AT STOP SIGNS AND IS VERY DANGEROUS. YOU CAN NOT TELL IF THERE IS GAS OR NOT BECAUSE THE GAUGE DOES NOT WORK AND WILL GO TO FULL EVEN IF YOU ONLY PUT ONE DOLLAR IN AND THEN AT HALF A TANK IT WILL GO BACK TO SHOWING FULL. I KNOW IT IS LOW OF GAS AND IT WILL ONLY HOLD FIVE OR TEN DOLLARS AT A TIME NO MATTER WHAT I CAN NOT TELL WHAT AMOUNT IS IN THE CAR AND THE SOLUTION I RECEIVED FROM FORD WHILE WAITING ON PARTS IS TO KEEP IT HALF A TANK OR MORE BUT THAT IS IMPOSSIBLE BECAUSE I DO NOT KNOW HOW MUCH GAS IS THERE. THEY HAVE ALSO TOLD ME THEY ARE BUSY AND MAYBE AWHILE ANYWAY AND THEY CANT GIVE ME A RENTAL CAR. I HAVE ALMOST BEEN RAN OVER, BEEN STRANDED AND MISSED WORK BECAUSE OF THIS AND NOW I HAVE NO WAY TO GO IF THEY DO GET PARTS IN TO FIX THIS. PRIOR TO THIS MY TRANSMISSION WAS CAUSING MY CAR TO DIE AND THE DOOR HINGE IS UNDER RECALL AND THEY CAR SHOULD BE RECALLED TOTALLY. I DONT TRUST THEM TO FIX IT AND THESE ARE LEMONS AND THEY KNEW THIS AND PEOPLE HAVE CRASHED BECAUSE OF THIS!! THEY ARE LYING AND SHOULD HAVE TO REPLACE THESE CARS. THIS IS UNFAIR , UNETHICAL AND DANGEROUS. YOU CANT DO THIS AND RISK SO MANY LIVES. DO SOMETHING BEFORE PEOPLE DIE PLEASE!!1 IT HAS STOPPED ON HIGHWAY, PARKING LOT AND CITY ROAD AND RURAL ROAD. IT HAS HAPPENED MANY MANY TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170574January 17, 2019
ENGINE, FUEL/PROPULSION SYSTEM, STEERING
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING 5 MPH, THE VEHICLE LOST POWER AND THE CHECK ENGINE INDICATOR ILLUMINATED. IN ADDITION, THE STEERING WHEEL FAILED AND WAS DIFFICULT TO TURN. ALSO, THE FUEL GAUGE WAS INOPERABLE. THE VEHICLE WAS TAKEN TO JARRETT SCOTT FORD OF PLANT CITY (2000 E BAKER ST, PLANT CITY, FL 33563 (877) 751-9729) TO BE DIAGNOSED, BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE CONTACT STATED THAT THE VEHICLE SHOULD BE INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170310January 16, 2019
POWER TRAIN
ENGINE LIGHT CAME ON AND CAR SAID TO GET OUT BECAUSE THE CAR WAS OVERHEATING. THE DEALERSHIP EVENTUALLY FIXED THE CAR AND CLAIMED IT WAS THE TRANSMISSION. TRANSMISSION ISSUE IS STILL CAUSING ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170316January 16, 2019
FUEL/PROPULSION SYSTEM
I RECEIVED A RECALL NOTICE IN THE MAIL DUE TO THE DEFORMED FUEL TANK. THE DEALERSHIP AND THE RECALL NOTICE I RECEIVED IN THE MAIL CONFIRMED THAT MY FUEL TANK READINGS WILL BE INACCURATE DUE TO THIS ISSUE WITH THE DEFORMATION. I BROUGHT MY VEHICLE INTO THE DEALERSHIP TO HAVE THIS ISSUE FIXED AND THE DEALERSHIP CLAIMED TO FIX IT ACCORDING TO FORD'S RECALL. THEY ALSO SAID THAT I SHOULD NOT LONGER HAVE INACCURATE READINGS. TODAY, THE FUEL READING ARE STILL INACCURATE AND I AM CONCERNED THAT MY CAR MAY STALL AND ISSUE IS NOT ACTUALLY RESOLVED. THE READING ARE STILL OVER 100 MILES OFF. THE DEALERSHIP AND FORD REFUSE TO EVALUATE THE ISSUE AND/OR FIX THE ISSUE UNDER THE RECALL. THE PHOTO I PROVIDED BELOW DEMONSTRATES HOW OFF THE FUEL IS. PRIOR TO THIS PHOTO, MY TANK WAS ON EMPTY. I ADDED 5 GALLONS OF GAS OR ABOUT 150 MILES. A FULL TANK IS AROUND 345 MILES TYPICALLY FOR MY CAR BASE UPON HISTORICAL READINGS. IN THE PHOTO, THE ELECTRONIC GAUGE SAYS 215 MILES LEFT WHICH IS WRONG AND THE OTHER GAUGE READS THAT ITS ALMOST FULL (~315MILES) ALSO WRONG. THE READINGS SHOULD SAY AROUND 150 MILES. BOTH GAUGES ARE OFF AND THEY ALSO DO NOT COINCIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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