Ford Focus Complaints

22,326 consumer complaints on file.

#11174548February 5, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. AS SOON AS THE VEHICLE WAS STARTED, THE "TRANSMISSION MALFUNCTION SERVICE IMMEDIATELY" MESSAGE POPULATED IN THE MESSAGE CENTER. THE VEHICLE WAS TAKEN TO PLAZA FORD (1701 BEL AIR ROAD, BEL AIR, MD 21014) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CLUTCH HAD TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174574February 5, 2019
STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES:TRUNK LID:LOCK
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING 50 MPH, THE TRUNK OPENED INDEPENDENTLY. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD, SECURED THE TRUNK, AND RESUMED DRIVING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 63,000. *TT CONSUMER STATED ALMOST EVERY TIME SHE DRIVESPASSENGER DOORS OPEN AS WELL AS THE TRUNK. THERE IS A RECALL FOR DOORS BUT NOT THE TRUNK.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174585February 5, 2019
STRUCTURE:BODY
THE DOOR HANDLES, LATCH AND UNLOCKING MECHANISM FAIL, CAUSING THE DOORS TO REMAIN LOCKED. YOU WILL BE UNABLE TO UNLOCK THE DOORS FROM THE INSIDE OR OR OUTSIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173918February 4, 2019
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2015 FORD FOCUS. WHILE DRIVING APPROXIMATELY 40 MPH, THE REAR DRIVER'S DOOR FLEW OPEN WITHOUT WARNING. THE DOOR FAILED TO LATCH CLOSED AND HAD TO BE PHYSICALLY HELD SHUT WHILE DRIVING. THE CONTACT CALLED A COUPLE OF DEALERS, INCLUDING O. C. WELCH FORD LINCOLN, INC. (843-288-0100, LOCATED AT 4920 INDEPENDENCE BLVD, HARDEEVILLE, SC 29927) AND WAS INFORMED TO CALL THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174377February 4, 2019
STEERING
STEERING WHEEL LOCKED DURING DRIVING. UNABLE TO MAKE TURNS. POWER STEERING RACK MALFUNCTIONED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173765February 3, 2019
FUEL/PROPULSION SYSTEM
CAR IS VERY HESITANT WHEN ATTEMPTING TO ACCELERATE. HIGHLY CONCERNED OF RECALL REPAIR TIME FRAME DUE TO POSSIBILITY OF CRASH. THIS HAS OCCURRED SINCE PURCHASE IN 2016 DURING EVERY USE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173797February 3, 2019
ENGINE, FUEL/PROPULSION SYSTEM
MY FOCUS IS UNDER FORD RECALL...IT IS EXPERIENCING STALLING AND LOSS OF POWER AND DIFFICULTY STARTING. FORD SAYS IT WILL BE FINE IF I KEEP A HALF TANK OF FUEL IN TANK, BUT ALL THE SYMPTOMS ARE HAPPENING WITH OVER HALF A TANK OF FUEL. THEY WILL NOT PROVIDE A LOANER/RENTAL VEHICLE AND THE LOCAL DEALER WILL NOT EITHER. THEY BOTH TELL ME THE SAME THING ABOUT HALF A TANK OF FUEL. BUT IT IS NOT SAFE TO DRIVE DUE TO THE STALLING AND LOSS OF POWER. THERE IS NO PARTS AVAILABLE AND THEY DON'T KNOW WHEN THEY WILL BE AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173663February 2, 2019
WHEELS
I PURCHASED THIS CAR FROM SCHALLER AUTO WORLD ON 11/14 18 AND THE FOUR TIRES ON THE CAR BY STATE LAW ARE UNSAFE TO BE ON THE ROAD,STATE LAW IS 5.0 AND ABOVE,ALL FOUR WERE MEASURED TO BE 2.0 AND ABOVE TO BE BELOW 3.0. I WENT TO THEM WITH MY COMPLAINT AND THEY WON'T HELP ME .I HAVE PROVE WITH PICTURES AND PAPERWORK TO BACK MY SITUATION UP.WHAT AM I TO DO?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173685February 2, 2019
UNKNOWN OR OTHER
THE TRANSMISSION WARNING LIGHT CAME ON AND THE CAR WAS SPUTTERING BECAUSE OF THE DRY CLUTCH. IT HAPPENED WHEN THE CAR WAS IN MOTION ON A CITY STREET
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173692February 2, 2019
POWER TRAIN
I HAD JUST GOT IN MY CAR TO GO GROCERY AND I STARTED UP MY ENGINE AND SHIFTED INTO DRIVE. HOWEVER, I WAS GOING UP TO 5000 RPMS JUST TO GO 30MPH AND IT DIDN'T FEEL RIGHT WHEN I WAS DRIVING, SO I PULLED OVER AND STOPPED THE CAR. WHEN I DID THIS, I NOTICED THAT THE CAR WAS ONLY FUNCTIONAL IN DRIVE. I WOULDN'T ALLOW ME TO REVERSE AND THE WHEELS WERE LOCKED IN NEUTRAL. SO, I CALLED FOR MY PARENTS FOR HELP. WE KNEW THERE WAS SOMETHING WRONG WITH THE TRANSMISSION, SO WE USED A CODE READER TO SEE IF THE CAR WAS GIVING AN ERROR MESSAGE BUT IT DIDN'T HAVE ONE AND PUT IN NEW TRANSMISSION FLUID. AFTER LOOKING ONLINE, WE NOTICED THAT THE FORD FOCUSES FROM 2010-2015 WERE ALSO HAVE TRANSMISSION ISSUES. SO WE HAD IT TOWED TO A FORD DEALER AND SERVICE CENTER LOCATION. WE TOLD THEM THE ISSUES WE WERE HAVE AND PAID FOR DIAGNOSTICS BUT THEY DO ANYTHING DIFFERENT FROM WHAT WE HAD DONE. I WAS TOLD MY YEAR WAS NOT ONE OF THE RECALLED ONES, SO I WOULD HAVE TO PAY ABOUT 5,00 TO REPLACE IT. HOWEVER, I TOLD THEM THAT IT HAD LESS THAN 50,000 MILES AND A TRANSMISSION SHOULD AT LEAST BE ABLE TO LAST UNTIL 50,000 BUT THEY SAID THEY COULDN'T HELP ME AND I WOULD HAVE TO PAY FULL PRICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173439February 1, 2019
POWER TRAIN
WHILE TRAVELING AT 65 MPH ON HIGHWAY, VEHICLE SUDDENLY LOST ALL POWER TRANSMISSION TO THE WHEELS WITH CHECK ENGINE LIGHT ILLUMINATING AND SERVICE TRANSMISSION WARNING APPEARING ON CONSOLE. VEHICLE COASTED TO A STOP, PARTIALLY OBSCURING RIGHT LANE OF HIGHWAY. VEHICLE NARROWLY AVOIDED LIFE-THREATENING COLLISIONS WITH VARIOUS PASSING VEHICLES UNTIL EMERGENCY PERSONNEL ARRIVED IN RESPONSE TO 911 CALL TO BLOCK TRAFFIC AND ALLOW TOWING. VEHICLE WAS TOWED FROM THE SCENE. UPON RESTART OF VEHICLE, POWER TRANSMISSION TO WHEELS WAS RESTORED, THOUGH CHECK ENGINE LIGHT AND SERVICE TRANSMISSION WARNING REMAINED ILLUMINATED. FORD SERVICE DEPARTMENT DIAGNOSED AS FAULTY TRANSMISSION CONTROL MODULE (TCM) AND REPLACED TCM UNDER FORD FIELD SERVICE ACTION 14M02. FORD HAS KNOWN OF FAULTY TCM ELECTRICAL SOLDERING DESIGN WITH POSSIBLE CONSEQUENCE OF INTERMITTENT LOSS OF POWER TRANSMISSION TO THE WHEELS SINCE AT LEAST 2015 WHEN 14M02 WAS ISSUED, BUT INEXPLICABLY NO TCM SAFETY RECALL OCCURRED AT THAT TIME. AS PART OF FORD "CUSTOMER SATISFACTION PROGRAM" 15B22 ISSUED IN 2015, VEHICLE RECEIVED A TCM COMPUTER REPROGRAM THAT WAS SUPPOSED TO DETECT IMPENDING TCM FAILURE SO THAT TCM COULD PROVIDE WARNING ABOUT THE NEED FOR TCM REPLACEMENT, IF NEED BE, PRIOR TO HAZARDOUS EVENTS OCCURRING. THIS SOFTWARE UPDATE PROVED TO BE INEFFECTIVE, AS VEHICLE'S TCM FAILED WITHOUT WARNING IN HIGHLY DANGEROUS SCENARIO. A SAFETY RECALL SHOULD BE ISSUED FOR ALL UN-REPLACED TCMS IN ALL VEHICLES REFERENCED IN FORD FIELD SERVICE ACTION 14M02, AS STOP-GAP SOFTWARE REPROGRAM LEVIED BY FORD "CUSTOMER SATISFACTION PROGRAM" 15B22 HAS PROVEN INSUFFICIENT TO DETECT IMPENDING TCM CATASTROPHIC FAILURE. WAITING TO REPLACE THE TCM UNTIL IT SHOWS SIGNS OF FAILURE WILL (AND PERHAPS ALREADY HAS) LEAD TO FATALITIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173459February 1, 2019
POWER TRAIN
THERE IS A SHUDDER AND LOSS OF POWER WHEN ACCELERATING FROM A STOP IN THE 2017 FORD FOCUS S WITH MANUAL TRANSMISSION. THERE IS EXCESSIVE JERKINESS WHEN ATTEMPTING TO ACCELERATE FROM A STOP AND AT LOW SPEEDS, FROM AROUND 0-25 MILES PER HOUR. THIS IS A SAFETY ISSUE AND AN APPARENT PLAGUING ISSUE IN THE FORD FOCUS FROM AT LEAST THE 2015 MODEL. THERE HAVE BEEN NUMEROUS TIMES WHEN I HAVE NEARLY BEEN CAUGHT IN TRAFFIC MAKING A LEFT HAND TURN BECAUSE OF UNRESPONSIVENESS TO THE POWER GOING TO THE WHEELS; THERE HAVE BEEN EVEN MORE FRUSTRATED DRIVERS BEHIND ME WHEN TRYING TO GET GOING FROM A STOP. ADDITIONALLY, THE CAR SEEMS TO WANT TO STALL AFTER COLD START AFTER WORK AND DRIVING ABOUT 2000 FEET TO THE TRAFFIC LIGHT (SO THIS WOULD BE THE SECOND TIME THE VEHICLE WAS STARTED, ABOUT 6-9 HOURS FROM FIRST COLD START OF THE DAY). I'VE HAD TO PRESS ON THE ACCELERATOR WHILE THE CAR WAS IN NEUTRAL ON MULTIPLE OCCASIONS TO KEEP THE CAR IDLING. IT HAS THE SAME SHUDDERING FEELING, WITHOUT THE JERKINESS OF THE TRANSMISSION, WHILE WAITING AT THE TRAFFIC LIGHT. THE ISSUE OF THE FEELING OF WANTING TO STALL GOES AWAY WITH ABOUT 5 MINUTES OF DRIVING. THE JERKINESS AND SHUDDERING OF THE TRANSMISSION IS CONSTANT. PASSENGERS ARE QUICK TO GET MOTION SICKNESS WHEN RIDING IN THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173456February 1, 2019
STEERING
THE 2017 FORD FOCUS S WITH UNDER 26,000 MILES HAS A STEERING ISSUE. THE STEERING WHEEL GETS STUCK AND IS HARD TO STEER, WON'T RETURN TO NEUTRAL POSITION WITHOUT BEING FORCED BACK, AND IS UNSTABLE AT MID AND HIGH SPEEDS. THERE IS A SOUND THAT IS STARTING TO PRESENT ITSELF, SIMILAR TO A ROOFER HAMMERING NAILS, THAT COMES FROM THE PASSENGER SIDE FRONT WHEEL AT LOWER SPEEDS. FIRST NOTICED THE PROBLEM SUDDENLY WHEN PULLING OUT FROM MY STREET PARKING. THE STEERING WHEEL WAS STUCK IN ITS NEUTRAL POSITION, AND STEERING HARD TO THE LEFT THERE WAS A POP WHEN THE STEERING WHEEL RELEASED FROM ITS NEUTRAL POSITION. PRIOR TO THIS EVENT AND SUBSEQUENT STEERING ISSUES, WHEN EXITING THE HIGHWAY AT 15-25 MILES PER HOUR, THERE WAS A ROLLING AND SWIRLING SENSATION GOING INTO THE TURN, ALMOST LIKE SOMETHING WAS NOT ENTIRELY CONNECTED IN THE FRONT END OF THE VEHICLE. THIS SLIGHTLY DETECTABLE ISSUE WAS NOTICED 100% OF THE TIME, EACH TIME I EXITED THE FREEWAY. IT FELT LIKE I WAS LOSING CONTROL OF THE VEHICLE AS THE CAR ENTERED AND EXITED THE TURN, WHICH WAS NOT ATTRIBUTABLE TO TIRE SLIPPAGE. FELT LIKE IT WAS FROM THE SUSPENSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173484February 1, 2019
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING AT LOW SPEEDS, THE DRIVER'S DOOR OPENED. THE CONTACT STATED THAT THE DOOR WOULD NOT LATCH CLOSED. THE CONTACT MENTIONED THAT THE DOOR NEEDED TO BE HELD CLOSED WHILE DRIVING. THE VEHICLE WAS TAKEN TO KINGS COLONIAL FORD (3565 COMMUNITY RD, BRUNSWICK, GA 31520, (912) 264-6400) WHERE THE CONTACT WAS INFORMED TO BRING THE VEHICLE BACK MONDAY TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173511February 1, 2019
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
MY CAR ACTUALLY STOPPED ON ME ON SUNDAY MAY 13, 2018 OFF I-35 ON FREEWAY. I WAS DRIVING WITH MY SON AND DAUGHTER IN LAW IN THE CAR AND I BEGIN TO FEEL THE CAR JUST SLOW DOWN. IT WAS FRIGHTENING BECAUSE I WAS ON THE FREEWAY AND WITH NO WARNING, THE CAR SLOWED DOWN TO "TURTLES PACE" AND I TRIED TO EXCELERATE BUT NOTHING HAPPENED. HAD TO IMMEDIATELY GET IN LANE TO GET CAR OFF THE FREEWAY. IT STALLED OUT. WE HAD TO WAIT FOR HOURS IN THE DARK UNTIL MY SON CAME TO PICK US UP. I HAD TO LEAVE THE CAR UNTIL THE NEXT DAY. I HAD THE CAR TOWED TO CAR REPAIR AND HE TOLD ME HE COULD NOT FIX IT BECAUSE OF RECALL. I HAD TO PAY THE CAR REPAIR FOR THE PART HE ORDERED THAT HE WAS NOT ABLE TO USE. I THEN HAD THE CAR TOWED TO AUTO NATION FORD IN ARLINGTON, TX AND THEY CHARGED ME TO FIX THE CAR AND DID NOT RECOGNIZE THE RECALL. I FELT LIKE AUTO NATION FORD DID NOT EVEN TRY TO SEE ANYTHING AS A RECALL THEY JUST WANTED THERE MONEY. MY CAR STILL HESITATES AND I AM REALLY AFRAID TO DRIVE IT BUT HAVE NO CHOSE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173553February 1, 2019
POWER TRAIN
STARTED MY CAR TO LEAVE PARKING LOT. I WAS IN FORWARD MOTION AND TRANSMISSION LIGHT COMES ON WITH AN EXCLAMATION MARK. CAR IS RUNNING BUT WON'T REVERSE OR DRIVE FORWARD. THIS COULD'VE HAPPENED TO ME ON THE FREEWAY AND I WOULD'VE BEEN IN GREAT DANGER. I JUST PICKED MY CAR UP FROM FORD DEALERSHIP GETTING A RECALL ( 18S32/NHTSA RECALL 18V-735) COMPLETED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173594February 1, 2019
STEERING
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT THE POWER ASSIST STEERING MODULE MALFUNCTIONED AND SEIZED. WESTLAND FORD (3450 WALL AVE, OGDEN, UT 84401, (801) 629-5500) WAS ABLE TO REPLICATE THE FAILURE AND A MODULE WAS REPROGRAMMED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THEY, WITH THE HELP OF THE MANUFACTURER, STATED THAT THE STEERING RACK FAILED. THE VEHICLE WAS NOT REPAIRED AGAIN BECAUSE THE CONTACT WAS INFORMED THAT HE WOULD HAVE TO PAY FOR THE REPAIRS. THE FAILURE MILEAGE WAS 105,000...*BF CONSUMER HAS HAD 2 OCCURRENCES WITH POWER STEERING. FIRST TIME POWER STEERING DID NOT ROTATE. HAD THE VEHICLE TOWED AND REPROGRAMMED THE POWER ASSIST MODULE. SECOND TIME THE SAME LOCKED STEERING COLUMN ISSUE RECURRED. NEITHER EVENT WAS WHILE DRIVING. ?PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).? *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173628February 1, 2019
STEERING
STEERING WHEEL LOCKING UP WHEN I START CAR, FORD DENIES ANY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173254January 31, 2019
POWER TRAIN
MY CAR HAS LITERALLY LOST POWER AND TURNED OFF WHILE DRIVING AT SPEEDS IN EXCESS OF 55 MPH ON MULTIPLE OCCASIONS, ONCE ALMOST RESULTING IN A CRASH IN A LOCAL TRAFFIC TUNNEL. I HAVE ALSO BEEN STRANDED TWICE WITHOUT FUEL DUE TO INNACURATE DISTANCE TO EMPTY READINGS. THE LOCAL AUTONATION FORD DEALERSHIP IN MOBILE, AL HAS REFUSED TO REPROGRAM THE POWERTRAIN CONTROL MODULE PER THE RECALL ISSUED BY THE NHSTA WITHOUT A FEE OF $130. WHAT RECOURSE DO I HAVE TO HAVE THIS RECALL ADDRESSED AT NO EXPENSE WHICH IS CLEARLY EXPRESSED IN NHTSA RECALL NUMBER 18V735.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173264January 31, 2019
SUSPENSION
AT SPEED OF 40+MPH AND UNEVEN HIGHWAY OR WHEN ENCOUNTERING A MANHOLE COVER THE REAR OF THE CAR SWAYS AND SHIMMIES LEFT TO RIGHT IN AN EXTREME MANNER. NOTICED MUCH WORSE WITH NEW TIRES THAT GRIP WELL. HAVE HAD IT INSPECTED BY A PROFESSIONAL WHO SAYS ALL VITAL PARTS LOOK OKAY. 4 WHEEL ALIGNMENT DID NOT REMEDY. I SEE REFERENCES TO A DESIGN ISSUE WITH THE UPPER CONTROL MEMBERS THAT MAKE IT IMPOSSIBLE TO REACH A CORRECT CAMBER SETTING. I DON'T TRUST MUCH ON THE INTERNET THOUGH, AND WOULD LIKE NHTSA GUIDANCE OR FURTHER INFORMATION. THANKS FOR ANY HELP YOU CAN PROVIDE, I APPRECIATE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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