Ford Focus Complaints

22,326 consumer complaints on file.

#11170319January 16, 2019
UNKNOWN OR OTHER
SIX WEEKS AGO, WHILE MY CAR WAS STATIONARY AND WHEN MY CARE WAS BEING TURNED ON, MY CAR TRUNK STOPPED OPENING. THE KEY (FULL BATTERY) WILL NOT OPEN IT, THE INTERIOR CAR RELEASE WILL NOT OPEN AND THE TRUNK LATCH WILL NOT OPEN IT. ADDITIONALLY, THE WARNING LIGHT AND BEEPING NOISE IS CONSTANTLY ON WHEN STATIONARY AND WHEN DRIVING, SAYING THAT THE TRUNK IS OPEN. THERE IS NOT WAY TO FIX . I'VE BEEN TOLD BY THE DEALERSHIP THAT THERE IS FAULTY WIRING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170355January 16, 2019
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
TAKATA RECALL.ENGINE STALLS W/O NOTICE, INSIDE CAB REEKS OF GAS SMELL. FORD REMEDY IS TO KEEP GAS TANK 1/2 FULL. DOESN'T WORK. JUST FILLED UP AND STILL STALLED WHILE ENTERING INTO THE FREEWAY. I DID NOT USE CHEAP FUEL. VERY DANGEROUS AND THE REMEDY DOES NOT WORK. TOOK CAR TO DEALERSHIP TWICE NOW AND THEY CONFIRMED IT'S 1 OF 10 FOCUS ON THE RECALL. IN OTHER WORDS 10% OF THEIR FOCUS HAVE THIS RECALL AND SYMPTOMS. I CALLED FORD CORP AND THEY GAVE ME 2 OPTIONS, 1)DRIVE CAR WITH 1/2 TANK OR MORE 2) DON'T DRIVE IT AT ALL. I NEED IT FOR WORK #2 IS NOT AN OPTION. FORD WILL NOT GIVE A LOANER CAR EVEN I TOLD THEM THEIR REMEDY IS NOT WORKING AND CAN CAUSE BODILY INJURY OR EVEN DEATH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170364January 16, 2019
STEERING
TRIED TO START CAR THIS MORNING AND COULDN'T TURN STEERING WHEEL WHEN TRYING TO BACK OUT WITH WARNING LIGHT COMING ON. HAS HAPPENED ONE OTHER TIME. WORRIED IT WILL HAPPEN WHILE DRIVING AND I HAVE TO DRIVE DAILY ON A ONE LANE HIGHWAY THAT IS OFF THE EDGE OF MOUNTAIN. AFRAID OF GOING OVER EDGE IF IT HAPPENS WHILE ON IT. WILL BE CALLING DEALERSHIIP ABOUT IT. CAR HAS 135,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170426January 16, 2019
POWER TRAIN
I HAVE HAD THE A/C COMPRESSOR GO BAD. I HAVE RECENTLY FIXED 2 COOLANT ISSUES REPAIRED. THE TCM ON TRANSMISSION REPAIRED YESTERDAY U WAS ALMOST IN A COLLISION WHEN THE CARS TRANSMISSION QUIT. THE CURRENT PROBLEM IS I NEED A TRANSMISSION CLUTCH NOW ACCORDING TO FORD BUT BECAUSE I AM 7000 MILES OVER THE EXTENDED WARRANTY THEY REFUSE TO FIX . I ALSO HAVE MY STARTER GOING OUT NOW AND THAT FIX WITH FORD IS 729.00 .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170076January 15, 2019
STEERING
I WENT TO LEAVE ONE DAY AND MY STEERING WHEEL WAS LOCKED. IT CAME UNLOCKED ITSELF. WHILE WE WERE DRIVING HOME ON THE INTERSTATE AT SPEEDS OF 70-75 MPH THE POWER ASSIST LIGHT COMES ON AND LOST POWER STEERING. NO STEERING WHATSOEVER. MECHANIC CHECKED OUT AND ITS THE RACK AND PINION. NO RECALLS BUT ALL THESE SAME MODELS WITH THE SAME FAULTY STEERING. 97000 MILES. RACK AND PINION WAS REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170103January 15, 2019
STEERING
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE ATTEMPTING TO MAKE A RIGHT TURN, THE CONTACT EXPERIENCED DIFFICULTY TURNING THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO AN UNKNOWN FORD DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING MODULE NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 127,853. THE VIN WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170118January 15, 2019
STRUCTURE:BODY
MY DOOR FLEW OPEN ON THE HIGHWAY AND I HAD TO PAY QUITE A BIT TO GET IT FIXED NOT TO MENTION IT WAS A PRETTY SCARY EXPERIENCE. SINCE I'M SEEING THIS ISSUE WAS A RECALLED PART, I'D LIKE TO BE REIMBURSED. HOW DO I GO ABOUT THAT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170157January 15, 2019
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL, ENGINE
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT PURCHASED THE VEHICLE IN NEW JERSEY FROM A USED DEALER. THE CONTACT WAS NOT INFORMED THAT THERE WAS AN EXTENDED WARRANTY FROM MAY 10, 2013 OR UP TO 60,000 MILES THAT HAD EXPIRED. THE CONTACT STATED THAT THE ENGINE STALLED SEVERAL TIMES, THERE WAS A DRASTIC REDUCTION IN SPEED, AND THE VEHICLE ACCELERATED INTERMITTENTLY. ON OCTOBER 22, 2018, NETS CAMPAIGN NUMBER: (FUEL SYSTEM, GASOLINE) WAS ISSUED. AN INDEPENDENT MECHANIC STATED THAT THE VEHICLE WAS INCLUDED IN AN EXTENDED WARRANTY, BUT HAD NOT PROVIDED ANY SPECIFIC GUIDELINES TO REPAIR THE VEHICLE. STEVENS JERSEY CITY FORD (740 NJ-440, JERSEY CITY, NJ 07305, (201) 432-7272) AND THE MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN ANY WARRANTIES. THE APPROXIMATE FAILURE MILEAGE WAS 10,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11169876January 14, 2019
POWER TRAIN
I AM HAVING ISSUES AS STATED BY OTHERS WITH MY CAR HESITATING. I GO TO PUT MY FOOT ON THE GAS AND THE CAR WILL HESITATE START SHAKING AS IT SHIFTS FROM FIRST TO SECOND GEAR. SOMETIMES THE CAR WILL EVEN FEEL LIKE IT IS STALLING OUT. I HAVE TAKEN IT TO THE DEALER AT LEAST TWO OR THREE TIMES AND EACH TIME THEY TELL ME THAT IS HOW THE TRANSMISSION IS SUPPOSED TO BE. I DO NOT BELIEVE THAT. WHEN I LOOKED THESE PROBLEMS UP THE PREVIOUS YEAR MODELS HAD THE SAME THINGS HAPPENING TO THEM. I WANT THIS RESOLVED BUT THEY KEEP PUSHING IT OFF. I HAVE CHILDREN WHO I TRANSPORT IN THIS CAR AND I FEEL THE VEHICLE IS UNSAFE! IT HAS BEEN HAPPENING SINCE IT HAD ONLY 3,000 MILES AND I ONLY HAVE 16,000 MILES ON IT CURRENTLY. ITS AN ONGOING PROBLEM THAT THEY WILL NOT FIX!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11169882January 14, 2019
SEAT BELTS
TL* THE CONTACT OWNS A 2009 FORD FOCUS. THE CONTACT STATED THAT THE PASSENGER SEAT BELT WOULD NOT LOCK AND REMAIN SECURE. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 187,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11169907January 14, 2019
ELECTRICAL SYSTEM, POWER TRAIN
THE TRANSMISSION CLUTCH STICKS AND IF NOT REPAIRED CAR WILL STOP RUNNING; CAR DEALER STATED IT WILL BE OVER $2200 TO BE REMEDIED. THIS HAPPENS ON THE ROADWAY WHILE DRIVING: CAR HESITATED BEFORE GOING INTO GEAR. EVEN WHEN I'M MOTION IT WILL BACK DOWN AND SLOW UP. THE IGNITION OVER YEARS AND NEEDS TO COOL DOWN BEFORE THE CAR RESTARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166730January 13, 2019
STEERING
LOSS OF POWER STEERING WARNING; SUDDEN AND TOTAL LOSS POWER STEERING WHILE DRIVING ON CITY STREET. IT TOOK LOTS OF STRENGTH TO MOVE THE VEHICLE SAFELY TO THE SIDE OF THE ROAD. THIS WOULD BE AN IMPOSSIBLE TASK FOR AN ELDERLY PERSON. AT HIGHWAY SPEEDS THIS WOULD HAVE DEFINITELY CAUSE AND ACCIDENT. DEALER SAID I NEED TO REPLACE THE ENTIRE STEERING RACK & PINION (WITH ALIGNMENT) AT A COST $2,027. MILAGE ON CAR IS 68,317K
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166778January 13, 2019
POWER TRAIN
TOOK TO A MECHANIC AND HE STATED THE TRANSMISSION NEEDS REPLACING. MY VEHICLE WAS HESITANT WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166653January 12, 2019
ENGINE
WE'RE JUST NOW FINDING OUT THAT THERE WAS A RECALL ON OUR CAR THAT CAUSES IT TO STALL OUT WHILE DRIVING AND NOW ARE CARS IN THE SHOP AND THERE ARE SAYING ITHAT THE ENGINE NEEDS TO BE REPLACED, WE WHERE ON A HIGHWAY GOING AT ABOUT 60-70 MPH AT THE MOST WE HEARD A BANG COME FROM THE ENGINE AND A CLOUD OF SMOKE POURD OUT FROM BEHIND US, T
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166664January 12, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
OVERHEATING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166680January 12, 2019
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
WHEN IT'S DRIVING UP A HILL IT'S MAKES A SOUND WHERE AS THE SPEED STAYS THE SAME AND DO WANT INCREASE. I BELIEVE IT'S THE CLUTCH IS SCRAPING WHEN IT RUNS. WHEN DRIVING SAME LEVEL DOES THE SAME BUT SOMETIMES UNEXPECTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166456January 11, 2019
ELECTRICAL SYSTEM
THE CUSTOMER CAME IN WITH A NO START CONCERN THAT REQUIRED THE VEHICLE BE JUMPED EACH MORNING. WE PERFORMED A WARRANTY BATTERY TEST AND DETERMINED THE BATTERY WAS NOT AT FAULT. AT THAT POINT WE PROCEEDED WITH DIAGNOSIS STARTING WITH TESTING THE DRAW ON THE SYSTEM. AFTER LETTING THE VEHICLE SIT AND DISCONNECTING ANYTHING THAT MAY DRAW ON THE BATTERY WE STILL FOUND A 3 AMP DRAW PULLING FROM THE BATTERY. UPON INSPECTION WE FOUND THE AIR BAG DEACTIVATION LIGHT LIT ON THE DASH WITH THE KEY OFF. CHECKED THE WIRING DIAGRAM FOUND THE AIRBAG LIGHT IS POWERED OUT OF THE BCM. UNPLUGGED CONNECTOR C2280G DRAW GOES AWAY. CHECKED ALL CONNECTORS AT BCM, FOUND C2280D WITH WASHER FLUID IN THE CONNECTOR AND CONNECTOR BURNT FROM HIGH RESISTANCE. CHECKED CONNECTOR C137 AT THE WASHER PUMP FOUND THE WASHER PUMP LEAKING INTO CONNECTOR C137 AND PUMPING ALL THE WAY TO THE BCM ALONG CIRCUITS CRW23 AND CRW24. CONNECTOR C2280D IS NOT SERVICED AS A PIGTAIL, SO A COMPLETE HARNESS WILL BE NEEDED TO COMPLETE THE REPAIR. A BCM AND WASHER PUMP WILL BE NEEDED TO RESOLVE THIS CONCERN IN ITS ENTIRETY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166472January 11, 2019
UNKNOWN OR OTHER
TAKATA RECALL MY TRANSMISSION HAS BEEN BAD ON MY 2015 SINCE I PURCHASED IT ON 10/01/16. I TRIED TELLING THE MANUFACTURES AFTER I DROVE IT AROUND TOWN AWHILE. IT WAS JERKING AND WOULDN'T GET POWER TO DRIVE. I'VE BEEN TRYING TO TAKE IT TO DEALERSHIPS FOR 2 YEARS AND THEY HAVEN'T TRIED FIXING IT. I WOULD LIKE AN ARBITRATION AGREEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166501January 11, 2019
STEERING
WHILE DRIVING ON THE HIGHWAY TO DINNER, A MESSAGE POPS UP AND STATES, "STEERING FAULT, SERVICE SOON". DURING THIS TIME, IT BECAME A LITTLE DIFFICULT TO MOVE THE VEHICLE AROUND ON THE ROAD. I MANAGED TO MAKE IT TO DINNER. CONCERNED, I WANTED TO TAKE IT TO THE DEALERSHIP. WHEN I STARTED THE CAR THAT EVENING (1/8/2019) A NEW MESSAGE POPPED UP. IT STATED; "STEERING LOSS STOP SAFELY". THE STEERING WHEEL WAS ESSENTIALLY LOCKED IN ITS POSITION AND HARD TO MOVE AROUND. I GOT IT TO THE FORD DEALERSHIP AND THEY TOLD ME IT WOULD COST $1,931.35 TO FIX. THIS INCLUDES ABOUT $1,200 FOR THE STEERING GEAR (ELECTRICAL), ABOUT $605 FOR THE LABOR, AND ANOTHER $100 FOR A NEW ALIGNMENT. ARE YOU KIDDING ME? THIS IS A 2014 WITH ONLY 55K ON IT. THERE IS NO REASON THE MANUFACTURE SHOULDN'T BE COVERING THIS. THERE WAS ANOTHER CAR IN FOR THE SAME ISSUE AS MINE. LOOKING ONLINE, I HEARD THAT THIS IS A COMMON PROBLEM WITH THE FORD FOCUS THAT IS SEEMS LIKE HASN'T HIT THAT "MAGICAL" NUMBER TO BE MADE A RECALL. THIS IS MY FIRST AND NOW LAST FORD I WILL EVER BUY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166524January 11, 2019
POWER TRAIN
SHUDDERING WHILE ACCELERATING FROM FIRST TO SECOND GEAR IN AUTOMATIC TRANSMISSION. AT FIRST THIS ONLY HAPPENED ON OCCASION (APPROXIMATELY 6,600 MILES) AND I THOUGHT IT WAS BECAUSE I WAS RUNNING THE A/C IN THE CAR. IT PROGRESSIVELY GOT WORSE TO WHERE IT WAS OCCURRING CONSTANTLY. I TOOK IT INTO A FORD DEALER AND THEY "REPROGRAMMED" THE TCM. THAT LASTED ABOUT 3 WEEKS AND IT STILL CONTINUES TO THIS DAY. THIS MORNING WHILE DRIVING TO WORK ON THE FREEWAY AT 70 MPH, THE TRANSMISSION ACTED LIKE IT WAS IN NEUTRAL, I LOST ALL ACCELERATION AND THE RPM'S WENT UP TO 7000. I VERIFIED THAT THE CAR WAS IN DRIVE AND THAT IT WASN'T KNOCKED OUT OF GEAR. I CALLED FORD SERVICE AGAIN AND I AM TAKING THE CAR INTO SERVICE THIS AFTERNOON. THEY STATED THAT THE TCM NEEDS TO BE REPROGRAMMED AGAIN. THESE ARE THE SAME ISSUES THAT THE PREVIOUS FOCUS OWNERS REPORTED IN 2016 CARS AND OLDER. MY CAR HAS LESS THAN 18,000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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