Ford Focus Complaints

22,326 consumer complaints on file.

#11650186March 24, 2025
STEERING
My steering wheel got jammed in the middle of the road. Kt was just working fine and got stuck while I was driving. The ford dealer inspected the car and identified that my steering rack got cracked after the diagnosis. My car is driven just 40,000 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650363March 24, 2025
ENGINE
I was going 60mph down the highway when my timing belt snapped and I lost all power. I see ford has a recall for the same engine, the 1.0 3 cylinder ecoboost, same problem, but the recall is only for cars with automatic transmissions. Mine is a manual. It went out completely with no warning. I was left coasting in the dark down the highway. Then left sitting on the side of the highway until someone could pick me up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649904March 22, 2025
POWER TRAIN
Battery was disconnected in order to install new radio. After installation, car started just fine but could not go faster than 20mph and would "stall" (even though it is auto transmission) once getting up to that speed. Ford dealership diagnosed as needing a new transmission control module. I was also told this problem would have occurred whenever the battery died, so it was no fault on the radio installation. There is a recall on these parts but for some reason my vehicle is not included in any warranties or recalls. I do not have any written communication with the Ford dealership yet as all contact has been via phone calls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649650March 21, 2025
UNKNOWN OR OTHER
Transmission ĥas not shifter right since I purchased the vehicle. Perking and high rpm not shifting. Tool to ford they replaced clutches and it continued. Took it back 13 months later they claimed clutches needed replaced, issue has continued. Now the TCM is bad and jerking so severe it almost caused me to wreck. Despite them extending warranty on tcm until June 2025 they are refusing to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649699March 21, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced the failure and the vehicle hesitated while accelerating and there was a misfire. The contact stated that the vehicle was shaking abnormally at start-up. The purge valve was replaced by the dealer, but the failure persisted. The manufacturer was notified of the failure. The failure mileage was 110,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649713March 21, 2025
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated while driving approximately 35-40 MPH, the transmission was slipping. No warning light was illuminated. The vehicle was taken to the dealer; however, the contact was informed that the vehicle had performed as designed. The vehicle later failed to reverse while the transmission was shifted to reverse(R). The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 18V845000 (Power Train); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649796March 21, 2025
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Focus. The contact stated that while driving at 55 MPH, the oil light illuminated, and the contact became aware that there was oil leaking from the oil pan. The contact also became aware that there was a rod that had slightly detached from the oil pan. The vehicle was taken to the dealer to be diagnosed, and the failure was linked to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the VIN was not included. The vehicle was not repaired. The manufacturer was contacted; however, the contact was unable to speak with a representative. The failure mileage was 114,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649844March 21, 2025
ENGINE
UNKNOWN Took my vehicle in to check recall and get oil change, and two-days later I had to bring it back. The check engine light came on and they stated that oil was leaking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649437March 20, 2025
POWER TRAIN, ENGINE, FUEL/PROPULSION SYSTEM
I am dealing with a dual clutch going bad the car is stalling hesitating and loosing power very dangerous to drive. Also i just replaced transmission without finding any help from ford even there was a recall now my dual clutch is going on and there was a recall i never got to be apart of when i first got the car in 2015. I need help please point in the direction i feel like ford should fixed this buy the car back
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649530March 20, 2025
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power; however, the RPM continued to increase, prompting the contact to immediately turn off the vehicle. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission control module, resulting in damages to the transmission. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 14M02. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 51,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649585March 20, 2025
SUSPENSION, STEERING, FUEL/PROPULSION SYSTEM
Since I have had this vehicle, the message " steering assist fault" for my electronic steering has been popping up in the dash screen since as far back as 2016 when there were recalls on the Ford fusion. However, a simple fix would be to turn off the engine and restart the vehicle, and it was go away, only to return a few weeks, or a month later. I repeated the same steps. Now, it has gone out completely, a few months ago. Back then, they told me it would cost about $800, now they are saying $2500. It has occurred various times going back to 2016 until currently, which it is out. Keep in mind, this message has appeared since 2016 and I believe I have contacted you all, who told me that only the Ford Fusion, which has the same exact electrical steering system, went out and that the recall only covered the Ford Fusions models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649616March 20, 2025
ENGINE
Manufacturer Recall Number 23S64 NHTSA Recall Number 23V905 I am sending this from in as my car is still not repaired & has been worked on for over 8 months with no fix for the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649218March 19, 2025
POWER TRAIN, FUEL SYSTEM, GASOLINE:STORAGE:EVAPORATIVE EMISSIONS:CANISTER
The contact owns a 2012 Ford Focus. The contact stated the vehicle failed to start. No warning light was illuminated. The contact called AAA, who jump-started the vehicle. The vehicle was taken to an independent mechanic who diagnosed the vehicle and determined that the purge valve had failed. The contact stated that the vehicle was repaired. The contact stated that on a separate occasion, while driving 10 MPH up a hill and attempting to accelerate, the vehicle briefly lost motive power and jerked before slamming into first gear. Several unknown warning lights were illuminated. The contact stated that the vehicle was taken to an independent mechanic who diagnosed that the transmission control module had failed. The vehicle was not repaired. The contact stated that the failure reoccurred. The contact received a postcard from the manufacturer for a manufacturer's recall for the canister purge valve (24N07). The manufacturer was not informed of the failure. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649309March 19, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2012 Ford Focus. The contact stated that while the vehicle was parked in the driveway, there was a puddle of liquid with an abnormal odor underneath the vehicle. The check engine warning light was illuminated. The vehicle was taken to the dealer for an unknown recall repair, and a message was displayed. The message “Stop vehicle immediately to prevent engine damage” was displayed. The contact pulled over to the side of the road, waited for the tow truck, and the vehicle was towed to the dealer. The dealer diagnosed the vehicle with a timing cover assembly failure. The vehicle was repaired under recall. The local dealer was contacted; however, the vehicle was not repaired because it was not under recall after the recent failure. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649044March 18, 2025
ENGINE
The contact owns a 2016 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle shuddered and there was an abnormal sound coming from the engine compartment. The failure had occurred on several occasions. No warning lights were illuminated. The vehicle was taken to a dealer to be diagnosed. The dealer had made the contact aware of an undisclosed recall; however, the VIN was not included. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649129March 18, 2025
POWER TRAIN, FUEL/PROPULSION SYSTEM
My clutch and or transmission is malfunctioning. When I drive up hill the car shudders and I lose power, it's a risk when another vehicle or pedestrian is behind me. When I accelerate from a full stop, same symptoms. If in an emergency I have to move I would be at risk because then the vehicle would hesitate. The issue was confirmed with the manufacturer's dealership service center. No warning lamps, no messages just a sudden appearance of the symptoms that were progressively getting worse. I looked up two separate customer satisfaction programs which I believe I should be eligible but bought the vehicle after their expiration and even though I think the vehicle satisfies the programs' terms, the manufacturer did not include my vehicle's vin.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648666March 17, 2025
POWER TRAIN
The contact owns a 2012 Ford Focus. The contact stated while driving at approximately 35 MPH, the accelerator pedal was depressed; however, the vehicle hesitated before responding as intended. The contact stated that several unknown warning lights were illuminated. The contact had taken the vehicle to a local dealer; however, the vehicle was not diagnosed or repaired. The contact stated that the hesitation occurred at various speeds, with an abnormal whirring sound coming from underneath the vehicle. The manufacturer was not informed of the failure. The failure mileage was approximately 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648670March 17, 2025
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated that while accelerating from a complete stop, the front-end shuddered and vibrated significantly. There was no warning light illuminated. The contact stated that the dealer had picked up the vehicle for the repair of Ford Campaign Number: 24N07; however, upon diagnosing the vehicle, the dealer informed the contact that the failure was not related to the Service Campaign, but instead to the transmission dual dry clutch. The vehicle was then taken to an independent mechanic, where it was diagnosed that the failure was related to the failure listed in NHTSA Campaign Number: 18V845000 (Power Train). The dealer was contacted and informed the contact that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered because the VIN was not included in the recall. The failure mileage was approximately 85,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648793March 17, 2025
POWER TRAIN, ENGINE
The contact owns a 2018 Ford Focus. The contact stated while driving at an undisclosed speed, the transmission unexpectedly downshifted, with the check engine warning light illuminated. The vehicle was towed to an independent mechanic and was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 152,910.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648568March 16, 2025
POWER TRAIN
Excessive jerking when accelerating from a stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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