Ford Focus Complaints

22,326 consumer complaints on file.

#11222808June 26, 2019
FUEL/PROPULSION SYSTEM
FORD MOTOR COMPANY (FMC) ISSUED A RECALL (18S32) IN DECEMBER OF 2018, COPY ATTACHED WITH NOTES OF DATES I FOLLOWED UP WITH THEM. THE ISSUE IS "ON YOUR VEHICLE, THE ENGINE MAY STALL DUE TO A STUCK CANISTER PURGE VALVE (CPV) WITHIN THE FUEL VAPOR SYSTEM." THEIR RECALL LETTER INDICATED THAT "PARTS ARE ANTICIPATED TO BE AVAILABLE BY 1ST QUARTER, 2019." I HAVE FOLLOWED UP WITH FMC THREE TIMES, THE LAST OF WHICH WAS ON 6/24/19 WHEN I "CHATTED" WITH LACY. THAT CHAT WAS TOTALLY UNSATISFACTORY. BASICALLY ALL I HEARD WAS THE CANNED RESPONSE AND NO REAL INDICATION THAT FMC HAS PLACED ANY PRIORITY ON FIXING THE UNSAFE CONDITION. MY HOPE IS THAT YOU CAN "ENCOURAGE" FMC TO TAKE THIS ISSUE SERIOUSLY AND MAKE THE NECESSARY PARTS AVAILABLE ON AN EXPEDITED BASIS. I DO NOT KNOW HOW MANY CARS ARE SUBJECT TO THIS RECALL, BUT I KNOW THAT I DO NOT FEEL COMFORTABLE DRIVING MY CAR ON THE STREET OR HIGHWAY WHERE IT CAN UNEXPECTEDLY STALL AND POTENTIALLY CAUSE HARM TO ME, MY FAMILY, OR SOME OTHER INNOCENT PERSON. ANY "ENCOURAGEMENT" YOU CAN PROVIDE FMC TO RESOLVE THIS ISSUE IN A MORE TIMELY MANNER WOULD BE APPROPRIATE AND APPRECIATED. THANK YOU. DAVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222827June 26, 2019
WHEELS
TIRE SENSOR FAULT , DOUGLES TIRES LOOSING AIR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222833June 26, 2019
ENGINE, POWER TRAIN
2018 FORD FOCUS SEL . VEHICLE HESITATES OR SHUDDERS WHEN TAKING OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222373June 25, 2019
FUEL/PROPULSION SYSTEM
WE HAVE HAD A REPEATED CODE P090C THAT HAS ULTIMATELY LED US TO THE CLUTCH ACTUATORS WHICH ARE CONTROLLED BY THE TCM. THIS HAS CAUSED THE TRANSMISSION TO JUMP INTO OTHER GEARS WHILE DRIVING, PREVENTING THE MOVEMENT OF THE CAR ONCE PARKED/THEN ENGAGED INTO REVERSE STOPS WORKING. WITHIN THE 24 HOUR PERIOD, THE CODES DISAPPEAR THEN THE MECHANICS CANNOT DIAGNOSE OR CONFIRM THE ISSUE??? I PURCHASED MY OWN CODE TESTER AND FIGURED THIS OUT ON MY OWN. NOW, FORD STILL DOES NOT HAVE THIS AS A RECALL EVEN THOUGH THIS IS A MAJOR ISSUE WITH THIS MAKE/MODEL. THERE IS AN EXTENDED WARRANTY ON THE PART ITSELF FOR THOSE IN THE SAME SITUATION, HOWEVER, FINDING A DEALER THAT WILL MAKE THE REPAIRS WITHOUT THE CODES IN THE CAR, THAT IS THE REAL DIFFICULTY. THERE IS A CLASS ACTION LAWSUIT FLOATING AROUND FOR THIS ISSUE AS WELL. THIS HAPPENS WHEN THE CAR IS IN DRIVE ON IH 35 IN AUSTIN TEXAS. THIS ALSO HAPPENS WHEN PARKING THE VEHICLE ONCE THE CHECK ENGINE LIGHT COMES ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222412June 25, 2019
POWER TRAIN
WHEN ACCELERATING FROM A STOP AND WHEN TURNING WHILE IN MOTION ON A CITY STREET AND WHEN ACCELERATING AFTER SLOWING DOWN ON THE HIGHWAY THE TRANSMISSION HESITATES AND MAKES THE CAR JERK AND SHAKE AS IF THE TRANSMISSION IS SLIPPING AND/OR GOING OUT. THIS HAS BEEN AN ONGOING ISSUES SINCE APPROXIMATELY A WEEK AFTER I PURCHASED THE VEHICLE IN JULY OF 2017
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222483June 25, 2019
POWER TRAIN:CLUTCH ASSEMBLY
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING 45 MPH, THE VEHICLE BEGAN TO HESITATE AT A LOWER SPEED. THE VEHICLE WAS TAKEN TO STEAMBOAT MOTORS FORD (LOCATED AT 2310 LINCOLN AVE, STEAMBOAT SPRINGS, CO 80487, (970) 879-8880) WHERE IT WAS DIAGNOSED THAT THE CLUTCH ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT CONTINUED TO EXPERIENCE THE FAILURE. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 73,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222487June 25, 2019
ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
IN THE COURSE OF LESS THAN A MONTH, THE CAR'S PROBLEM PROGRESSED FROM INTERMITTENT STARTING ISSUES THAT LEFT ME STRANDED TO A FULL-ON FAILURE OF THE TRANSMISSION CONTROL SYSTEM. THE CLUTCH OF THE VEHICLE HAD BEEN REPLACED AND THE TRANSMISSION REPAIRED IN JUNE 2018. ON MAY 30TH, 2019, THE CAR WAS TAKEN IN DUE TO TRANSMISSION STARTING ISSUES. THE LIGHTS WOULD TURN ON WHEN TURNING THE KEY, BUT THE ENGINE WOULD NOT CRANK. THE CAR WAS RETURNED AFTER THE TRANSMISSION CONTROL MODULE WAS REPLACED. ON JUNE 11, 2019, THE CAR WAS RETURNED TO THE DEALERSHIP FOR THE SAME ISSUE. CAR WOULD NOT START AND TOOK ABOUT 50 TRIES AFTER HAVING BEEN STRANDED FOR SEVERAL HOURS. CAR WAS RETURNED TO ME SEVERAL DAYS LATER BECAUSE NOTHING WAS FOUND. ON JUNE 19, 2019, I WAS DRIVING DOWN THE HIGHWAY, I WAS IN THE LEFT LANE GOING ABOUT 60 MPH. I TRIED TO ACCELERATE TO PASS SOMEONE, AND MY CAR WOULD NOT ACCELERATE. WHEN I LOOKED DOWN, MY CHECK ENGINE LIGHT WAS FLASHING, MY BATTERY LIGHT WAS ON, AND MY OIL LIGHT WAS ON. THE CAR DOWNSHIFTED AND STARTED TO RAPIDLY DECELERATE. ENGINE SHUT DOWN, AND CAR WAS ROLLING TO A STOP. I HAD TO RUSH TO THE RIGHT LANE IN RUSH HOUR TRAFFIC, AND I MANAGED TO ROLL MY WAY UP THE EXIT RAMP, WHERE MY CAR SHUT DOWN COMPLETELY AT THE TOP OF THE EXIT RAMP. CAR WOULD NOT RESTART, AND I WAS STRANDED THERE FOR OVER AN HOUR IN A DANGEROUS PLACE AND SITUATION. I CALLED A TOW, AND AFTER TRYING TO START MY CAR INTERMITTENTLY FOR OVER AN HOUR, THE ENGINE FINALLY STARTED. I DROVE IT STRAIGHT TO THE DEALERSHIP TO BE CHECKED OUT AGAIN.THE SAME ISSUE WITH TRANSMISSION CONTROL HAS PERSISTED, RESULTING IN ME HAVING TO TAKE THE CAR IN ON THREE SEPARATE OCCASIONS IN ABOUT TWO WEEKS. IT STARTED OF FROM INTERMITTENT STARTING ISSUES TO THE CAR SHUTTING DOWN COMPLETELY WHILE TRAVELING AT A HIGH SPEED. THIS CAR HAS DONE NOTHING BUT PUT ME IN DANGER, AND I HAVEN'T EVEN PAID IT OFF YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222506June 25, 2019
STEERING
TURNED VEHICLE ON, THERE WAS NO POWER STEERING. TURNED VEHICLE OFF AND TURNED IT BACK ON. STILL, STEERING WHEEL FELT LIKE IT WAS LOCKED. THANKFULLY WE WEREN'T DRIVING. WITH MUCH DIFFICULTY, WAS ABLE TO GET VEHICLE DOWN THE STREET TO FORD DEALERSHIP. FORD SAYS COMPLETE REPLACEMENT OF POWER STEERING UNIT IS REQUIRED TO FIX THE PROBLEM. 35K MILES ON VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222565June 25, 2019
AIR BAGS, ENGINE
TL* THE CONTACT WAS CALLING ON BEHALF HER CLIENT WHO OWNED A 2013 FORD FOCUS. THE DRIVER WAS DRIVING AT 35 MPH AND DECREASING TO 15 MPH IN ORDER TO MAKE A LEFT TURN, THE VEHICLE STALLED WITH NO WARNING, AS A RESULT THE VEHICLE CRASHED A TREE. THE AIRBAGS FAILED TO DEPLOY. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). BOTH THE DRIVER AND THE FRONT SEAT PASSENGER WERE TRANSPORTED BY AMBULANCE FOR MEDICAL TREATMENT. THE DRIVER SUSTAINED NECK, BACK, AND SHOULDER INJURIES AS WELL AS A FRACTURED KNEE. THE FRONT SEAT PASSENGER REQUIRED THREE SURGERIES DUE TO THE INJURIES SUSTAINED FROM THE CRASH. A POLICE REPORT WAS FILED WITH CASE NUMBER: 0046196919U. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC BUT A FAILURE WAS NOT DIAGNOSED AS THE VEHICLE WAS DEEMED A TOTAL LOSS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11222606June 25, 2019
EXTERIOR LIGHTING
MY PASSENGER SIDE HEADLIGHT KEEPS GOING OUT. EVEN AFTER REPLACING THE LIGHTS, THE LOW BEAM WILL NOT WORK. ALL THE FUSES HAVE BEEN CHECKED AND SEEM TO BE WORKING PROPERLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222150June 24, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2015 FORD FOCUS. WHILE DRIVING 20 MPH AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO ACCELERATE. ALSO, THE CHECK ENGINE INDICATOR ILLUMINATED AND AN ABNORMAL NOISE WAS HEARD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO HAVE AN OIL CHANGE AND WAS INFORMED THAT THE FAILURE WAS ASSOCIATED WITH NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE VEHICLE HAD PREVIOUSLY BEEN REPAIRED PER THIS RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,598. *TR CONSUMER STATED ON MY OWN ACCORD ,I BROUGHT THE VEHICLE TO AN AUTHORIZED FORD DEALERSHIP AND WAS TOLD THE VEHICLE WAS FIXED. LESS THAN 60 DAYS LATER THE CHECK ENGINE LIGHT CAME ON AND I HAD AN INDEPENDENT MECHANIC PLACE THE CAR ON THE COMPUTER AND IT CAME BACK THE PURGE VALVE, FUEL TANK AND THE FUEL PUMP- THE RECALLED ITEM(S). I RETURNED TO THE FORD DEALERSHIP WITH THE INFORMATION AND THE RECALL LETTER AND THEY REFUSED TO FIX THE PROBLEM, SAID THEY ALREADY FIXED IT, WHICH WAS NOT TRUE. THEY UPDATED THE COMPUTER SOFTWARE, NEVER REPLACED ANY PARTS. I RETURNED TO THE FORD DEALERSHIP WITH THE DIAGNOSTIC TEST WHICH I PAID FOR BY AN INDEPENDENT MECHANIC AND THE FORD MECHANIC TOLD ME I HAD TO PAY FOR THE SAME DIAGNOSTIC TEST AND IT WOULD COST $150 AND THAT THE PARTS ARE NOT COVERED BY THE RECALL AND THAT FORD WOULD NOT PAY FOR IT. FURTHERMORE, I HAVE CONTACTED THE FORD MOTOR COMPANY AND HAVE SPOKEN WITH A KAMISHA AND THE CASE NUMBER IS #21947630- 1888 631-3788 X77721 AND HAVE YET TO BE GIVEN ANY REASONABLE SOLUTION TO REMEDY THE PROBLEM.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222240June 24, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 FORD FOCUS. ONE YEAR AFTER THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE), THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE HAD NOT EXPERIENCED A FAILURE PRIOR TO THE RECALL REPAIR. THE CONTACT CALLED ZEIGLER FORD PLAINWELL AT 269-685-5801 (LOCATED AT 1260 M-89, PLAINWELL, MI 49080) WHERE THE RECALL REPAIR WAS PERFORMED. THE TECHNICIAN INFORMED THE CONTACT THAT IT SOUNDED AS IF THE CANISTER IN THE FUEL TANK WAS FRACTURED. THE TECHNICIAN STATED THAT THE PART WAS ALREADY REPAIRED PER THE RECALL AND WOULD NOT BE COVERED AGAIN. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 124,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222288June 24, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE IN THE LEFT LANE AND VEERED QUICKLY TO THE RIGHT LANE, CRASHED INTO ANOTHER VEHICLE, CRASHED INTO A MEDIAN, ROLLED OVER MORE THAN ONCE AND NONE OF THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED HEAD INJURY, MUSCLE SPASMS AND FURTHER MEDICAL TREATMENT WAS REQUIRED. THE HIGHWAY PATROL TOWED THE VEHICLE TO A YARD. THE INSURANCE COMPANY WAS NOTIFIED OF THE CRASH. A DEALER HAD NOT DIAGNOSED THE CAUSE OF THE FAILURE AND WHY THE AIR BAGS FAILED TO DEPLOY. THE MANUFACTURER WAS NOTIFIED OF THE CRASH AND THE CONTACT WAS WAITING FOR A RESPONSE TO DETERMINE IF THEY MAY INVESTIGATE THE CAUSE OF THE CRASH AND THE NON-AIR BAG DEPLOYMENT. THE APPROXIMATE FAILURE MILEAGE WAS 66,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11221935June 22, 2019
POWER TRAIN
THE TRANSMISSION SPUTTERS AND SHAKES AND MAKES A GRINDING NOISE. I AM FEARFUL THAT IT IS GOING TO FAIL AND CAUSE A SEVERE ACCIDENT INJURING MYSELF OR SOMEONE ELSE. THIS IS A ONGOING PROBLEM. THE DEALER SAID THIS IS NORMAL FOR THIS CAR. I FIRST TOOK IT IN AROUND 17,000 MILES. IT IS ONLY GETTING WORSE. THE DEALER INITIALLY TOLD ME THAT FORD WAS AWARE OF THIS PROBLEM AND WOULD FIX IT. NOW THEY WILL NOT HONOR THERE WORD AND SAY IT IS OUT OF WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221625June 21, 2019
ELECTRONIC STABILITY CONTROL (ESC), WHEELS, UNKNOWN OR OTHER
MY VEHICLE MAKES A GRINDING SOUND LIKE TGE FLOOR IS GOING TO FALL OUT , MY GAS TELL ME IM 50 MILES UNTILL EMPTY AND I RUN OUT ALSO WHEN I TURN MY CAR MAKES A LIKE A SCRECH SOUND AND ALSO SHAKES AT THE SAME TIME. MY CAR IS GETTING DO HOT ITS MELTING THR PLASTIC AND TIRE COVERS TO WHERE ITS RUBBING ON MY TIRES. MY VEHICLE DOES NOT WANT TO CATCH SPPED SEEMS LIKE IT WANTS TO DIE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221670June 21, 2019
FUEL/PROPULSION SYSTEM
THIS IS IN REGARDS TO THE RECALL ON THE STUCK CANISTER PURGE VALVE (CPV) WITHIN THE FUEL VAPOR SYSTEM (MANUFACTURER RECALL NUMBER18S32 NHTSA RECALL NUMBER18V735). THERE IS STILL NO RESOLUTION AND MY CAR HAS STALL MULTIPLE TIMES WHILE DRIVING. IT IS ONLY A MATTER OF TIME BEFORE AN ACCIDENT OCCURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221708June 21, 2019
STEERING
TL* THE CONTACT OWNS A 2015 FORD FOCUS. WHILE THE CONTACT'S DAUGHTER WAS DRIVING AT AN UNKNOWN SPEED, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT WAS UNAWARE IF ANY WARNING INDICATORS WERE ILLUMINATED. THE VEHICLE WAS UNABLE TO BE DRIVEN. THE CONTACT CALLED AN UNKNOWN DEALER AND WAS INFORMED THAT THERE WERE NO RECALLS ASSOCIATED WITH THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221730June 21, 2019
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. ART HILL FORD LINCOLN (901 W LINCOLN HWY, MERRILLVILLE, IN 46410, (219) 738-5300) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221740June 21, 2019
POWER TRAIN
6-SPEED DUAL CLUTCH AUTOMATIC TRANSMISSION SLIPS WHILE ACCELERATING FROM A STOP, CLUNKS AND RATTLES WHILE SLOWING DOWN TO A STOP. HAS HAPPENED EVERY DAY SINCE I'VE HAD THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221775June 21, 2019
FUEL/PROPULSION SYSTEM, POWER TRAIN
THE CAR HESITATES EVERY TIME YOU TRY TO ACCELERATE. IT DOES THIS WHEN YOU ARE STATIONARY AND FIRST STARTING OUT AND WHEN YOU ARE ALREADY IN MOTION. SOMETIMES IT'S SO PRONOUNCED THAT I'M AFRAID IT'S GOING TO STALL COMPLETELY. THIS HAS HAPPENED SINCE THE 1ST DAY I BOUGHT IT AND THE DEALER WHERE I BOUGHT IT SAID THERE WAS NOTHING WRONG WITH IT THAT'S THE WAY IT'S SUPPOSED TO BE. SOMETHING ABOUT A DIFFERENT KIND OF TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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