Ford Focus Complaints

22,326 consumer complaints on file.

#11232285July 16, 2019
FUEL/PROPULSION SYSTEM, POWER TRAIN
I HAVE HAD MULTIPLE INCIDENTS WITH MY 2014 FORD FOCUS RELATED TO THE FAULTY TRANSMISSION. BESIDES ROUGH SHIFTING AND LOTS OF SHUDDERING OVER THE YEARS, MY CAR HAS COMPLETELY STALLED ON ME WHILE IN MOTION, DRIVING ON THE HIGHWAY 2 DIFFERENT TIMES. I LOST THE ABILITY TO ACCELERATE WHILE GOING MORE THAN 65 MILES PER HOUR, AND I HAD TO COAST THROUGH HIGH-SPEED TRAFFIC TO GET TO THE SHOULDER (BOTH TIMES). THE FIRST TIME THIS HAPPENED WAS JULY 29TH, 2017 IN FORT LAUDERDALE, FLORIDA. THE 2ND TIME WAS JUNE 6TH, 2019 ON THE SAWGRASS EXPRESSWAY IN BROWARD COUNTY, FLORIDA. BOTH TIMES WERE VERY SCARY AND PUT MYSELF AND OTHERS AT RISK FOR A SERIOUS AND DANGEROUS ACCIDENT. EARLY ON, THE FORD DEALERSHIP TOLD ME THAT THE ROUGH TRANSMISSION IS NORMAL AND WOULD GET BETTER IF I IMPROVED MY DRIVING HABITS. MORE RECENTLY I HAVE BEEN TOLD THAT THE TRANSMISSION WOULD FAIL AGAIN BUT THAT THE WARRANTY HAS BEEN EXTENDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232287July 16, 2019
POWER TRAIN
THE TRANSMISSION HAS OBVIOUS ISSUES. I HAVE TO GUN IT FROM A STOP SO IT DOESN'T CHUG EVERY SINGLE TIME I STOP. ONE TIME I REALLY FEARED FOR MY LIFE WAS WHEN I WAS ON A MAJOR THOROUGHFARE AND SOMEONE SLAMMED THEIR BRAKES ON IN FRONT OF ME. I, IN TURN, SLAMMED MY BRAKES ON TO AVOID AN ACCIDENT, WHICH HAPPENED TO BE IN THE MIDDLE OF AN INTERSECTION. MY CAR WOULD NOT GO BACK INTO GEAR IMMEDIATELY AND TAKE OFF. I WAS STALLED AND HELPLESS. I FELT LIKE A SITTING DUCK READY TO BE RAN OVER. I FEAR FOR ANYTIME I HAVE TO SLAM MY BRAKES ON TO AVOID AN ACCIDENT THAT I WILL AGAIN BE SITTING WAITING TO BE HIT. I BOUGHT MY CAR USED. I TOOK IT IN TO A DEALERSHIP FOR RECALL WORK THAT I ASSUMED WOULD RESOLVE THE PROBLEM ONLY TO BE TOLD THAT NO IT DIDN'T COVER MY ISSUE. I WAS ALSO TOLD THAT IT WAS A KNOWN ISSUE BY FORD, AND THAT THE PREVIOUS OWNER HAD GOTTEN THE TRAMSMISSION FIXED WHILE IT WAS STILL UNDER WARRANTY BUT THAT THE WARRANTY TIME FOR THE FIX WAS NOW UP AND IT WOULD COST $1200 TO FIX. THEY TOLD ME EVEN IF I PAID TO HAVE IT FIXED, IT WOULD INEVITABLY HAPPEN AGAIN AS THEY SEE THIS PROBLEM EVERYDAY. I DO NOT HAVE THE MONEY TO GET A NEW CAR. IN FACT, IT IS NOW THE ONLY CAR IN OUR HOUSEHOLD AS MY HUSBAND IS DISABLED. I FEEL I'VE BEEN BETRAYED AND LEFT OUT TO DRY. I'M THOROUGHLY DISAPPOINTED IN FORD. I DO NOT MAKE A LOT OF MONEY AS A SCHOOL SECRETARY. I REGRET PUTTING MY TRUST IN A COMPANY THAT HAD A GREAT REPUTATION BEFORE THIS ISSUE. I WISH I COULD GET MY MONEY BACK AND RETHINK MY PURCHASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232290July 16, 2019
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
THE FORD FOCUS STUTTERS WHEN TAKING OFF. EVERYTIME I GO TO GET ON HIGHWAY IT WONT ACCELERATE AND SHAKES. IT'S SCARY I ALWAYS FEEL LIKE IT WILL CAUSE AN ACCIDENT AND FORD SERVICE SHOPS REFUSE TO DO ANYTHING ABOUT IT EVEN THOUGH MY VEHICLE HAS BEEN UNDER WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232291July 16, 2019
ENGINE
MY CAR SHUTTERS WHEN I ACCELERATE. THE PROBLEM HAS BECOME PROGRESSIVELY WORSE AND I AM CONCERNED ABOUT THE LONGEVITY/SAFETY OF MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232294July 16, 2019
POWER TRAIN
VEHICLES LURCHES AND SHIMMIES WHEN TRYING TO TAKE OF , IN TOWN TRAFFIC , IT WON'T HARDLY PULL ITSELF , SHIMMIES VERY HARD AND MAKE GRINDING NOISES, LURCHES SO HARD I AM AFRAID IT IS GOING TO LURCH IN FROM OF OTHER MOVING TRAFFIC OR LURCH INTO SOMEONE IN FRONT OF ME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232297July 16, 2019
UNKNOWN OR OTHER
TRANSMISSION OVERHEATING LIGHT COMES ON, SAYING STOP SSAFELY, WAIT 5 MINUTES, JERKING FROM STOP, SHIFTING LIKE A MANUAL TRANSMISSION, WITH A PERSON WHO DOES NOT KNOW HOW TO USE THE CLUTCH.. FRONT END NOISE, VERY LOUD.TOOK TO DEALER, WAS TOLD NOTHING WAS WRONG WITH IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232298July 16, 2019
POWER TRAIN
THE CAR SPUTTERS, BUCKS AND WILL NOT ACCELERATE. THIS BEGAN TO HAPPEN ROUGHLY 6 MONTHS AFTER I PURCHASED THE CAR IN FALL OF 2013. IT CONTINUES TO HAPPEN TO THIS DAY. IT IS INTERMITTENT BUT EXTREMELY STRESSFUL WHEN DRIVING IN HEAVY TRAFFIC OR ON THE FREEWAY. THIS ONLY HAPPENS WHEN ACCELERATING EITHER OUT OF A STOP OR WHILE TRY TO INCREASE SPEED. FORD HAS ATTEMPTED SEVERAL "FIXES" BUT THE PROBLEM IS NOT RESOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232300July 16, 2019
UNKNOWN OR OTHER
I BOUGHT THE CAR WITH 23 MILES ON IT IN 2014. I ASKED ABOUT THE PRECIOUS FOCUS ISSUES OF ENGINE ISSUES, TRANSMISSION ISSUES, AND THE AIR BAG DEFECT. I WAS TOLD "ALL OF THOSE ISSUES HAVE BEEN FIXED IN THE 2014 MODEL." SHORTLY AFTER MY PURCHASE THE CLUTCH AND TM MODULE WENT OUT. WHEN I QUESTIONED WHY IT NEEDED THIS ALREADY I WAS TOLD "IT IS JUST A SLIGHT ISSUE, BUT THAT 1 REPLACEMENT IS ALL IT WILL NEED." SINCE THIS TIME THE CAR HAS REQUIRED CLUTCH REPLACEMENT 7 TIME AND MODULE REPLACEMENT 3 TIMES. I NOW NEED TO TAKE IT IN FOR THE 8TH CLUTCH, BUT HAVE BEEN TOLD I WILL BE RESPONSIBLE FOR PAYMENT OF THIS MANUFACTURER DEFECT. I WAS LIED TO BY THE DEALERSHIP, FORD CORPORATE INFORMED THAT I SHOULD NOT HAVE ANY ISSUES WITH MY PURCHASE, AND WHEN I ASK ABOUT PERMANENT FIXES/BUYBACK I AM TOLD THAT THERE'S NOTHING ABNORMAL WITH MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232302July 16, 2019
POWER TRAIN
THE TRANSMISSION IS BEING DEFECTIVE SINCE I INITIALLY PURCHASE THE CAR IN AUGUST 2014, I DID NOT NOTICED IT RIGHT AWAY, IT WAS UNTIL I WAS DRIVING WITH A PASSENGER THAT HE MENTION THE SHAKE THAT THE CAR HAVE WHEN I WAS IN A STOP AND BEGIN TO ACCELERATE IT START SHAKING LIKE WHEN YOU ARE DRIVING A MANUAL AND DON'T KNOW HOW TO PROPERLY CHANGE THE SHIFT. IT KEEP DOING IT SO I TOOK IT TO THE FORD DEALERSHIP MECHANICS AND THEY TOLD ME THEY KNOW ABOUT THE PROBLEM BUT THEY COULDN'T DO ANYTHING ABOUT IT SINCE ALL THE TRANSMISSIONS WERE DUAL EVEN IF THEY CHANGE IT I WILL STILL EXPERIENCE THE SAME. SO AT THAT MOMENT THEY TOLD ME THEY COULD ONLY RESET THE COMPUTER TO SEE IF ALLEVIATE THE PROBLEM, IT DIDN'T SO I TRY TO TAKE IT AGAIN BUT THEY WILL TELL ME THEY DIDN'T HAVE THE PERSONAL TO DO TRANSMISSION WORK OR THINGS OF THAT NATURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232303July 16, 2019
POWER TRAIN
CAN'T REVERSE. DOES NOT SHIFT GEARS PROPERLY. RANDOMLY STOPS SENDING POWER TO THE WHEELS. RPMS BOUNCE RAPIDLY (HIGH AND LOW). HAS HAPPENED IN INTERSECTIONS AND HIGHWAYS, PUTTING ME AND OTHERS IN IMMEDIATE DANGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232306July 16, 2019
POWER TRAIN
MY VEHICLE USES THE DPS6 AUTOMATIC TRANSMISSION. I HAVE HAD SOFTWARE UPDATES APPLIED TWICE, AND THE CLUTCHES REPLACED TWICE (MAY 2016, OCTOBER 2018). I HAVE ALSO HAD THE TRANSMISSION CONTROL MODULE REPLACED ONCE (APRIL 2017). ALL OF THIS HAS BEEN UNDER AN EXTENDED WARRANTY, BUT I AM CONCERNED ABOUT THE FUTURE, WHEN THE EXTENDED WARRANTY RUNS OUT. AT THE MOMENT, THE TRANSMISSION IS BEHAVING NORMALLY. AFTER THE LAST SET OF CLUTCHES WERE INSTALLED, I WAS INSTRUCTED TO "DRIVE LIKE A 16 YEAR OLD". THAT IS: TO DRIVE AGGRESSIVELY, TO PREVENT THE PROBLEM FROM HAPPENING AGAIN. DOING SO WOULD MEAN I WOULD BE UNABLE TO ACHIEVE THE MPG ANYWHERE CLOSE TO WHAT THE CAR WAS ADVERTISED AS ACHIEVING. MY ANSWER TO THE "WHEN DID THIS HAPPEN?" QUESTION IS THE DATE OF THE FIRST REPLACEMENT OF THE CLUTCHES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232307July 16, 2019
ELECTRICAL SYSTEM, POWER TRAIN, VISIBILITY/WIPER
I WAS DRIVING ON MY WAY HOME, AND MY CAR STALLED IN THE MIDDLE OF THE ROAD. I HAD TO THROW THE CAR IN NEUTRAL AND CRANK IT BACK UP AND SLAM IT INTO DRIVE AND SPEED OFF, BECAUSE I WAS GOING TO GET HIT BOTH DIRECTIONS. THE TRANSMISSION SHUDDERS HARD IN BETWEEN GEARS, STALLS OUT ON HILLS/ STRUGGLES ON HILLS, IT FAILS TO ACCELERATE IN THE MOMENT, THE CAR FAILS TO KNOW WHAT GEAR IT WANTS TO BE IN. THAT'S JUST THE BEGINNING. I LIVE IN THE CITY A SMALL AREA NOT VERY POPULATED BUT I STILL DEAL WITH STOP AND GO TRAFFIC THE TRANSMISSION JERKS HARD IF YOU DON'T START MOVING AT A STEADY PACE. THE HIGHWAY THOUGH IT DOES RELATIVELY WELL, BUT THAT'S WHEN OTHER PROBLEMS START I HAVE LOSS OF POWER AT TIMES WHILE IN CRUISE CONTROL, IT WILL BOUNCE BACK AND FOURTH LIKE I HAVE BAD GAS OR SOMETHING, IT ALSO HAS A VERY BAD GLITCH WITH THE WINDSHIELD WIPERS (THEY HIT EACH OTHER). I HAVE HAD THE UPMOST PROBLEMS WITH THIS CAR PRIMARILY THE TRANSMISSION, BUT THAT'S NOT ALL FOLKS. I DO HOWEVER FEEL THIS CAR IS SUCH A SAFETY HAZARD TO PEOPLE, I HAVE A "DONT BUY A FOCUS" STICKER GOING DOWN BOTH SIDES OF MY CARS WINDOWS. I'M STUCK WITH THIS CAR BECAUSE OF CREDIT ISSUES SO I'M GOING TO LET EVERYONE KNOW MY STORY IF I CAN SAVE THEM HAVING PROBLEMS NOT EVEN A YEAR AFTER BUYING THIS BRAND NEW FOCUS. ALL FORD HAD TO SAY IS IT'S A CLUTCH PROBLEM IF COMPLETELY SAFE. THAT'S EVEN WHEN I TOLD THEM I DIDN'T FEEL SAFE AND I DIDN'T WANT TO DRIVE IT TILL THEY DID SOMETHING ABOUT IT. I'M NOT ON TRANSMISSION CLUTCH SET #5 I'VE DEALT WITH SO MUCH LOST TIME BECAUSE OF THIS MATTER AND FORD SHOULD BE HELD COMPLETELY RESPONSIBLE. START DATE FOR THE PROBLEMS IS THE DAY I BOUGHT THE CAR. DONT BUY A FOCUS!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232310July 16, 2019
POWER TRAIN
DPS6 TRANSMISSION SHUTTER HAS BEEN ATTEMPTED TO BE REPAIRED 4 TIMES. WAS TOLD THE LAST TIME THAT IT SHOULD BE A PERMANENT FIX. IT'S STARTING TO SHUTTER YET AGAIN. EVERY TIME I'M TOLD IT'S OKAY AND HAVE TO FIGHT TO GET IT REPAIRED. THIS WORRIES ME AS ENTERING A HIGHWAY VIA ON RAMP WHEN YOU NEED TO BUILD UP SPEED AND IT SHUTTERS IT CAN BE VERY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232308July 16, 2019
POWER TRAIN
IT SHUTTERS WHEN YOU STOP AND IT HAS A DELAY WHEN YOU TRY TO RETURN TO DRIVING. IT ROLLS WHEN YOU ARE SETTING ON HILL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232314July 16, 2019
ENGINE
AS OF 07/16/19 FORD HAS PUT 7 CLUTCHES IN THIS VEHICLE. WE ARE SCHEDULED FOR AN OTHER APP. ON 07/18/19. THE PROBLEM IS BACK, I BELIEVE THIS THIS IS THE THIRD TRIP BACK SINCE THE LAST CLUTCH WAS PUT IN. FORD KEEPS SAYING IT'S NOT BACK ENOUGH TO REPLACE, BUT WHEN YOU LOOK AT THE PAPER WORK IT SAYS THEY READJUSTED THE CLUTCH, EACH TIME. I DON'T UNDERSTAND THIS BECAUSE IF YOU LOOK AT THE MILEAGE IN AND OUT OF THE SHOP IT'S THE SAME. HOW CAN THEY SAY THE PROBLEM NOT THERE. IF THEY DON'T DRIVE IT? IT'S TO THE POINT NOW THAT YOU DON'T DARE TRY TO PASS OR GO BY ANOTHER CAR BECAUSE IT HESITATES SO BAD AND THE TEC METER WILL JUMP TO 5/5 1/2 BEFORE IT DROPS DOWN AND SHIFTS GEARS. IT'S LIKE DRIVING A CAR WITH A STANDARD TRANSMISSION AND THE CLUTCH ISN'T OUT FAR ENOUGH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232315July 16, 2019
POWER TRAIN, UNKNOWN OR OTHER
CAR WAS SOLD TO ME FROM DRIVE TIME, I WENT BACK AND FORTH WITH FOR SERVICE MANY OF TIMES WITH SLIPPING TRANSMISSION ISSUES. I HAD TO DO A REPOSSESSION ON THE CAR DO TO FORD NOT WANTING TO BUY IT BACK I HAVE DOCUMENTATION OF ALL THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232318July 16, 2019
POWER TRAIN, VEHICLE SPEED CONTROL
WHILE DRIVING THE VEHICLE ON THE HIGHWAY IN A 55MPH SPEEDZONE, THE TRANSMISSION WOULD NOT SHIFT GEARS, AND THEN MY CAR WOULD NOT GO OVER 35 MPH. AFTER TAKING IT INTO THE DEALERSHIP, THEY SIMPLY SAID I WAS "DRIVING THE CAR INCORRECTLY" AND PERFORMED SOME KIND OF SOFTWARE REBOOT. NOW, WHEN TRAVELING AROUND TOWN, MY CAR (WHICH IS AN AUTOMATIC) SPUTTERS WHEN CHANGING GEARS AFTER IT IS STOPPED LIKE AT A STOP SIGN, RED LIGHT, OR IN STOP-AND-GO TRAFFIC, OR GOING UP STEEPER HILLS. IT ACTS LIKE IT IS A MANUAL TRANSMISSION WHEN A GEAR IS MISSED OR ITS BEING CHOKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232319July 16, 2019
POWER TRAIN, VEHICLE SPEED CONTROL
MY 2014 FORD FOCUS BEGAN SHUDDERING ALMOST IMMEDIATELY AFTER I BOUGHT IT, WHICH WAS MAY 2014. I TOOK IT TO MY FORD DEALER TO EXPLAIN. I WAS TOLD IT WASN'T A PROBLEM AND I SHOULD CONTINUE DRIVING IT. THE SHUDDERING CONTINUED. IT NORMALLY HAPPENS WHEN PULLING OUT FROM A STOPPED OR NEAR STOPPED POSITION, ON FLAT AND INCLINED SURFACES. I TOOK IT BACK TO THE FORD DEALER ONCE AGAIN. THEY SAID THEY ADJUSTED A FEW THINGS AND I WOULD BE FINE. TOOK IT BACK A 3RD TIME AND THEY SAID THEY HAD TO ORDER A NEW CLUTCH. SCHEDULED AN APPOINTMENT TO HAVE THAT DONE. IT WORKED FINE FOR A FEW MONTHS, BUT I WAS BACK AT THE DEALER MULTIPLE TIMES WITH THE SHUDDERING AND TRANSMISSION/CLUTCH ISSUE. IT HAS BEEN REPLACED TWICE IN MY 2014 FORD FOCUS. I WENT BACK AGAIN TO COMPLAIN OF SAME ISSUE, I WAS TOLD MY WARRANTY RAN OUT AND THEY COULD ONLY REPLACE CLUTCH IF I PAID FOR IT!!! I STILL DRIVE IT DAILY, WITH THE SHUDDERING. WORRIED AT EVERY STOP, I HOPE THE CAR DOESN'T STALL, SPEED UP OR CAUSE AN ACCIDENT!!! IT OCCURS ON CITY STREETS, RAMPS ONTO HIGHWAYS, AT TRAFFIC LIGHTS, STOP SIGNS AND YIELDS. CAR IS USUALLY GOING FROM STOPPED OR SLOW SPEED GOING STRAIGHT OR TURNING. PLEASE HELP ME!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232321July 16, 2019
POWER TRAIN
TOOK IT TO THE DEALER A YEAR AFTER I BOUGHT IT NEW, TRANS PROBLEMS ( SHUTTERING ) THEY FIXED IT , A YEAR AND A HALF LATER IT IS SHUTTERING AGAIN. I ALSO HAD A 2014 FOCUS ,DID THE SAME THING. FORD KNEW ABOUT THIS BECAUSE MY NEIGHBOR IS A PROTOTYPE MECHANIC IN DEARBORN, AND HE SAID THEY NEVER FIXED THE PROBLEM. I HAVE ALWAYS OWNED FORDS, NEVER AGAIN, IN FACT I BOUGHT A TOYOTA, AND WHEN I GET RID OF THIS POS, I WILL BUY ANOTHER TOYOTA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232350July 16, 2019
POWER TRAIN
TCM WENT BAD AND THE CLUTCHES OF THE TRANSMISSION. FORD DEALER REPLACED THE TCM BUT NOT THE CLUTCHES. INSTEAD I MUST PAY $2,300 TO REPLACE THE CLUTCHES BECAUSE I'M OUT OF WARRANTY. BESIDES THEY CHARGED ME FOR THE DIAGNOSTICS. THE CAR SHUDDERS OFTEN. TCM ISSUES USED TO MAKE THE STALL ON THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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