Ford Focus Complaints

22,326 consumer complaints on file.

#11232706July 17, 2019
ENGINE, POWER TRAIN
MY CARS TRANSMISSION STALLS EVERYDAY WHILE DRIVING. IT SHAKES AND STUTTERS AT LIGHT OR STOP SIGNS WHEN YOU GO TO TAKE OFF. IT SHIFTS HARD. THIS HAS BEEN GOING ON SINCE ABOUT 3 WEEKS AFTER BUYING THE CAR. IT DOES THIS ALL THE TIME AND ON CITY STREETS AND HIGHWAYS AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232707July 17, 2019
POWER TRAIN
BOUGHT CAR BRAND NEW IN SEPT 2014 IN AUGUST TOOK IT TO DEALER FOR SHUTTERING PROBLEMS WHICH HAPPENED STOPPED AND TAKING OFF FROM STOP SIGN OR JUST DRIVING DOWN A HIGHWAY THEY REPLACED THE CLUTCH. IN NOVEMBER 2015 MY TACH WOULD GO WAY UP! IN 4-8-16 THE CAR BEGAN TO SHUTTER AGAIN AT TAKE OFF THE TESTED IT SAID IT WAS OK ON 9-27-16 THEY PERFORMED WORK ON CLUTCH AGAIN ON 11-25-16 TOOK THE CAR BACK IN AND THEY PUT A ENGINE CONTROL MODULE IN. AND ON 2-22-17 THEY REPLACED SEAL ASY AND GASKET AND ON 2-28-17 VEHICLE WAS TAKEN BACK BECAUSE IT WOULD NOT IDLE CLEARED CODES REMOVED MASS AIR FLOW SENSIR FOUND BUG INSIDE?! ON 6-15-17 TRANSMISSION SHUTTERS AND THEY REPLACED AGAIN ON 12-28-17 REPLACED CLUTCH AGAIN AND ON 11-15-18 VEHICLE IS SHUTTERING AGAIN AND REPLACED CLUTCH AGAIN! SHUTTERING SOMEWHAT AGAIN AND ALMOST LIKE IT IS GOING TO STAHL HAVE TO TAKE IT IN AGAIN SOON!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232711July 17, 2019
POWER TRAIN
TRANSMISSION SLIPS, SHUDDERS AND JERKS WHILE MECHANICAL CLANKING NOISE COMES FROM THE CAR. FOUR TIMES, I CAN RECALL, WAS ALMOST IN A MAJOR ACCIDENTS AND COUNTLESS TIMES OF VEHICLE SPUTTERING TRYING TO ACCELERATE TO MERGE INTO TRAFFIC. CLUTCH HAS BEEN CHANGED AT LEAST THREE TIMES BUT PROBLEM RETURNS. MANUFACTURER AND DEALERSHIPS LIE TO ME. I FEEL STUCK IN A LEMON THAT IS TRUELY EMBARRASSING TO DRIVE. I DO NOT FEEL SAFE DRIVING THIS VEHICLE! SOMEDAY, SOMETHING BAD WILL MORE THAN LIKELY HAPPEN. PLEASE DO SOMETHING. MONEY CAN NOT REPLACE LIVES. SAFETY FIRST!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232718July 17, 2019
POWER TRAIN
AT ABOUT 20,000 MILES, THE DPS6 TRANSMISSION STARTED SHUDDERING AND VIBRATING DURING ACCELERATION. IT GOT PROGRESSIVELY WORSE, AND AT 21,988 MILES, ON 6/12/2019, I TOOK IT TO THE DEALER FROM WHOM I HAD PURCHASED THE CAR NEW ON 6/20/2016. A TECHNICIAN PERFORMED LABOR CODE #160109A. HE THEN NOTED, "FOUND SOME CLUTCH SHUDDER STILL PRESENT BUT FEWER THAN 250 RPM, OK PER FORD." AFTER I COMPLAINED, THE SERVICE MANAGER SENT ME A LETTER OFFERING ME A FREE OIL CHANGE (WHICH I DECLINED). TODAY, 7/17/2019, AT 21,988 MILES, THE TRANSMISSION IS STILL SHUDDERING. I AM WAITING TO SEE WHAT HAPPENS ON THE FORD FOCUS/FIESTA TRANSMISSION SETTLEMENT. MY CLAIM ID NO. ON THIS SETTLEMENT IS 10612086.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232728July 17, 2019
POWER TRAIN
THE DPS6 DUAL CLUTCH AUTOMATIC TRANSMISSION IN THIS CAR OCCASIONALLY EXHIBITS SYMPTOMS SUCH AS SLIPPING INTO NEUTRAL WHILE DRIVING AT SPEED, SUDDEN ACCELERATION OR 'GRABBING' WHILE DECELERATING AND WHEN AT A STOP, AND VIBRATION/SHUDDERING WHEN ACCELERATING FROM A COMPLETE STOP. THESE SYMPTOMS DO NOT SEEM TO OCCUR WITH ANY DISCERNIBLE PATTERN, I.E IT HAPPENS WHEN THE VEHICLE IS COLD OR HOT, WHETHER DRIVING SLOWLY OR FASTER. THE CAR HAS APPROXIMATELY 125K MILES ON IT AND HAS ALREADY HAD THE CLUTCH PACK REPLACED TWICE. AFTER EACH CLUTCH REPLACEMENT THE SYMPTOMS ABATED FOR A WHILE, ONLY TO GRADUALLY RETURN AFTER PERHAPS 20K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232740July 17, 2019
SERVICE BRAKES, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
I WAS DRIVING SOUTHBOUND IN THE LEFT LANE ON I-495 FROM MD INTO VA, ABOUT TO GET TO THE EZ PASS CAMERA. I SELDOM USE THE PASS, THEREFORE IT IS NOT AFFIXED TO THE WINDSHIELD. I HAD PLACED IT ON THE DASHBOARD IN ANTICIPATION OF THE UPCOMING CAMERA. TRAFFIC WAS ALTERNATELY SLOWING DOWN AND SPEEDING UP TO APPROXIMATELY 35 MPH. THE DRIVER AHEAD OF ME SUDDENLY SLOWED NEARLY TO A STOP, SO I PRESSED MY BRAKES, WHICH CAUSED THE EZ PASS TO SLIDE ACROSS THE DASHBOARD AND UP AGAINST THE WINDSHIELD. UNABLE TO REACH IT WITH MY SEATBELT ON, AND BECAUSE THE CAR WAS BARELY MOVING, I UNFASTENED THE SEAT BELT TO RETRIEVE THE PASS. AT THE SAME TIME THE DRIVER AHEAD OF ME SLIGHTLY INCREASED HER SPEED, THEN SUDDENLY SLOWED AGAIN, WHICH I DID, TOO. HOWEVER, THIS TIME I HAD TO PUNCH THE BRAKE. IT WENT STRAIGHT TO THE FLOOR, MY CAR SPED UP, AND I WAS UNABLE TO AVOID REAR-ENDING THE CAR AHEAD. IT WAS SUCH A HELPLESS FEELING TO TRY AND STOP AND HAVE NO BRAKES! A "CRASH MODE" MESSAGE SHOWED UP ON SCREEN BEHIND THE STEERING WHEEL AND THE SYNC SYSTEM AUTOMATICALLY DIALED 911. THE OTHER DRIVER GOT OUT OF HER CAR AND WALKED BACK TO ASK IF I WAS OKAY. I WAS FINE, BUT BECAUSE TRAFFIC IN THE RIGHT LANE WAS SPEEDING PAST, AND SOME CARS WERE EVEN PASSING US ON THE SHOULDER, I DID NOT ATTEMPT TO GET OUT OF MY CAR. EVENTUALLY THE STATE POLICE, EMTS AND A TOW-TRUCK ARRIVED. MY STEERING NO LONGER WORKED, BUT ONCE THE OTHER CAR WAS TOWED OUT OF THE WAY THE RESPONDING OFFICER WAS ABLE TO WALK ALONGSIDE MY CAR, PUSHING IT ONTO THE SHOULDER WHILE I ATTEMPTED TO STEER. THE TOW DRIVER TOOK OVER FROM THERE. I RODE WITH HIM BACK TO MD TO THE BODY SHOP OF THE FORD DEALER WHERE I PURCHASED THE CAR IN 2011 AND HAVE HAD ALL MAINTENANCE PERFORMED AND PREVIOUS CLUTCH ISSUES ADDRESSED. IT WAS IN THE SHOP FOR A MONTH. I ASKED IF THERE WAS SOMETHING WRONG WITH THE BRAKES BUT WAS TOLD THERE WAS NO EVIDENCE OF THAT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11232749July 17, 2019
POWER TRAIN
MY 2012 FORD FOCUS SHAKES AND SHUTTERS WHEN DEPRESSING THE ACCELERATOR. WHEN I BOUGHT THIS VEHICLE FROM THE DEALER IN 2015 I WAS TOLD THAT BEFORE I TOOK IT HOME THAT THEY NEEDED TO REPLACE A SENSOR IN THE TRANSMISSION. AFTER DRIVING VEHICLE FOR SEVERAL YEARS I NOTICED THIS VEHICLE CONTINUED TO SHUTTER AND SHAKE AND ALMOST STALL OUT AT TIMES OF ACCELERATION. I TALKED TO A SERVICE SPECIALIST AT THE FORD DEALER AND WAS TOLD THAT DUE TO THE POWER SHIFT TRANSMISSION INSTALLED IN THIS VEHICLE THAT YOU JUST NEED TO "BABY IT" ON TAKE OFF. THIS KINDA OF HELPED A LITTLE BUT YOU MUST BE CONSCIOUS OF THIS CONSTANTLY. I STILL OWN THIS VEHICLE. I USUALLY DRIVE IT AND PREFER NOT TO HAVE MY WIFE OR KIDS DRIVE AS I AM WORRIED THE SPUTTERING MAY CAUSE AN ACCIDENT. THESE TRANSMISSIONS SHOULD HAVE BEEN RECALLED. I HAVE ONLY RECENTLY LEARNED THAT THIS IS A WIDER PROBLEM FOR ALL FORD FOCUSES OF THAT TIME PERIOD. ALWAYS BEEN A FORD GUY BUT CAN SAY I AM A LITTLE DISAPPOINTED HOW FORD HAS HANDLED THIS ISSUE. DON'T LIKE HAVING A VEHICLE THAT YOU MUST BE CAUTIOUS ON DRIVING IN FEAR THAT IT MAY CAUSE AN ACCIDENT. COME ON FORD YOU GUYS CAN DO BETTER THAN THAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232754July 17, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
HAVE HAD 2 CLUTCHES PUT IN AND HAVE TAKEN TO DEALERSHIP NUMBER OF TIMES TO ADDRESS POOR ACCELERATION. I HAVE HAD ISSUES WITH VEHICLE FROM PURCHASING IT NEW TOLD DEALER I BOUGHT IT FROM IT RAN WRONG AND WAS TOLD THEY COULDN'T CHECK TIL VEHICLE HAD 10000 MILES. FEEL I'VE BEEN SOLD AN UNSAFE LEMON. WAS TOLD BY ONE SERVICE MANAGER TO FLOOR WHEN CAR GRABS FROM A STOP. ALSO SYNC SYSTEM WORKS INTERMITTENTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232758July 17, 2019
POWER TRAIN
CAR SHUDDERS ON TAKE OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232759July 17, 2019
POWER TRAIN
TRANSMISSION SHAKES, JERKS, LOSES POWER AND OVERHEATS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232762July 17, 2019
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
MY FOCUS HAS HAD NUMEROUS TRANSMISSION PROBLEMS OVER THE PAST FEW YEARS. MY CAR WOULD RANDOMLY NOT BE ABLE TO SHIFT INTO SECOND GEAR AND WOULD LEAVE STRANDED. WHILE DRIVING MY CAR WOULD RANDOMLY NOT SHIFT GEARS, ALLOWING ME TO GO A MAX OF 10 MPH WITH MY CHILDREN IN MY CAR. MANY TIMES MY CAR WOULD NOT START AT ALL. SOMETIMES WHEN IT DID START, I COULD NOT EVEN TURN MY WHEEL. I HAD THE COMPUTER CHIP RESET AND WITHIN 4 MONTHS MY CAR BECAME INOPERABLE. I TOOK IT TO THE SHOP AND THEY SAID MULTIPLE SERVICE BULLETINS WERE FOUND FOR MY TRANSMISSION THAT CAME BACK IN THE DIAGNOSTICS AND TOLD ME TO TAKE IT TO THE FORD DEALERSHIP. WHEN I WENT THERE I WAS TOLD IT WOULD BE MINIMUM $2K TO GET THE INTERNAL CLUTCH FIXED, IF THAT WAS THE ISSUE, UPWARDS OF $5K FOR THE OTHER TRANSMISSION ISSUES. I FELT EXTREMELY UNSAFE WITH TWO KIDS AND HAD TO GO OUT AND LEASE A NEW CAR. I AM FURIOUS NOW THAT I AM READING THAT FORD KNEW IT WAS SELLING 2012 FOCUSES WITH FAULTY TRANSMISSIONS. I STILL HAVE THE CAR IN MY POSSESSION. I CANNOT EVEN COUNT THE NUMBER OF TIMES MY CAR WOULD NOT SHIFT OR START, AND WHILE DRIVING WITH MY CHILDREN IN THE CAR THIS HAPPENED. IT CAUSED ME TO ALMOST BE REAR ENDED OR STUCK IN INTERSECTIONS. THE ONLY THING THAT SAVED ME ON MANY OCCASIONS WAS QUICKLY TURNING ON MY HAZARD LIGHTS/BLINKERS. I AM OUTRAGED THAT THIS HAS HAPPENED. PRIOR TO OWNING MY 2012 FOCUS, I HAD A 2002 FOCUS AND NEVER RAN INTO ANY OF THESE ISSUES AND LOVED THE CAR SO MUCH I BOUGHT ANOTHER ONE. IF I COULD GO BACK IN TIME I WOULD NEVER HAVE BOUGHT THE 2012 KNOWING WHAT I KNOW NOW. I AM HOPING A CLASS ACTION LAWSUIT IS FILED, AND IF NOT, I MAY FIND MY OWN LAWYER AND GO AFTER FORD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232764July 17, 2019
VEHICLE SPEED CONTROL, POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE THE DRIVER WAS PULLING OUT OF THE DRIVEWAY AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO MOVE FORWARD. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO VICTORY LANE FORD (LOCATED AT 903 OLD RTE 66 N, LITCHFIELD, IL 62056, (217) 324-3965) TO BE DIAGNOSED, BUT A FAILURE CODE COULD NOT BE FOUND. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, THE FAILURE OCCURRED ON TWO DIFFERENT OCCASIONS. THE VEHICLE WAS TAKEN SEVERAL TIMES TO THE SAME DEALER WHERE THE TRANSMISSION AND CLUTCH WERE REPLACED TWICE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232767July 17, 2019
POWER TRAIN
CAR SHUDDERS ON TAKE OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232770July 17, 2019
FUEL/PROPULSION SYSTEM, STEERING
TAKATA: THE PROBLEM WITH THE CAR IS IF YOU PUT GAS IN THE CAR THE CAR WILL NOT START YOU HAVE TO KEEP TURNING AND PRESSING ON THE GAS PEDAL UNTIL IT REGISTER THAT THERE IS GAS IN THE CAR. THE READ WILL SAY 98 MILES UNTIL YOU NEED GAS BUT IF YOU DONT PUT GAS IN BEFORE THEN THE CAR WILL SHUT OFF AND THAT READS AT ABOUT A QUARTER TANK OF GAS. THEN THERES TIMES I GET INTO THE CAR TO GO AND THE STEERING COLUMN WILL LOCK TO WHERE YOU CANT EVEN TURN THE WHEEL. I LOOKED IT UP AND I SEE THERES BEEN PROBLEM WITH THE STEERING COLUMN PLUS IT LITES UP IN THE CAR STEERING WHEEL DEFAULT I CALLED THE FORD BUT THERE SAYING THERE IS NO RECALL ON ANY OF THE TWO THINGS IM TALKING ABOUT. ITS NOT SAFE WHAT IF THE WHEEL DECIDES TO LOCK WHILE I AM DRIVING OR THE CAR SHUTS OF BECAUSE IT READ 98 MILES BEFORE YOU NEED GAS BUT THATS NOT THE CASE. I WAS DRIVING OUT OF MY DRIVEWAY AND THE WHEEL LOCKED. WITH THE GAS WAS ON THE ROAD AND THE CAR SHUT OFF LUCKILY I WAS CLOSE TO A GAS STATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232756July 17, 2019
STEERING
AS OTHERS DESCRIBED. WHILE DRIVING THE POWER STEERING STOPS. PULL OVER AND RESTART THE ENGINE AND THE STEERING ASSISTS COMES BACK. THIS HAS BEEN HAPPENING FOR A YEAR INTERMITTENTLY ABOUT 6-8 WEEKS APART. THIS WEEK IT HAPPENED BUT THE STEERING ASSIST HAS NOT RETURNED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232798July 17, 2019
POWER TRAIN
MY CAR DOES NOT ALWAYS SHIFT INTO GEAR PROPERLY WHEN IT FIRST STARTS TO GO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232803July 17, 2019
UNKNOWN OR OTHER
WHEN I TAKE OFF FROM STOP POSITION THE CAR SHAKES AND SOMETIMES LUNGES TOWARD . YOU NEVER KNOW HOW LONG IT WILL TAKE TO GET THROUGH THE INTERSECTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232804July 17, 2019
POWER TRAIN
84000 MI I BRING INTO FORD DEALER THAT I PURCHASED FROM AND MAJORITY OF SERVICE HAS BEEN DONE AT. POOR SHIFTING AND STUTTERING HAS BEEN REPORTED AS FAR BACK AS 33,000 MILES. VEHICLE IS SO BAD NOW, AT A STOP LIGHT OR STOP SIGN, UPON PRESSING THE ACCELERATOR, CAR VIOLENTLY SHUDDERS AND WILL NOT MOVE FORWARD FOR 5 TO 8 SECONDS. TODAY, JULY 17TH 2019, DEALER FOUND CLUTCH TO BE 700 RPM OUT OF SPEC. TOLD ME THAT MY WARRANTY HAS EXPIRED BOTH FACTORY AND THE EXTRA SERVICE PROTECTION THAT I PURCHASED WHEN NEW. I EXPLAINED THAT THE DUAL-CLUTCH TRANSMISSION IS UNDER A FORD BULLETIN THAT IS COVERED FOR 100,000 MILES BECAUSE OF A KNOWN PROBLEM DATING BACK YEARS IN FOCUSES AND THE FORD FIESTA. SERVICE MANAGER GIVES ME FORD CORPORATE CUSTOMER SERVICE NUMBER TO CONTACT, SO I DO. I EXPLAINED TO THEM THAT THIS IS PART OF THE KNOWN TRANSMISSION ISSUE THAT FORD IS WELL AWARE OF ESPECIALLY IN LIGHT OF THE NEWS FEED IN THE PAST 72 HOURS WITH DOCUMENTS ADMITTING THEIR KNOWLEDGE OF DEFECTIVE TRANSMISSIONS. THIS CAR HAS BEEN UNSAFE FOR YEARS AND FORD DOES NOT STAND BEHIND IT, THEY TOLD ME AT FORD CUSTOMER SERVICE THAT THIS IS MY RESPONSIBILITY BUT TO SAVE MY RECEIPT IN CASE IN THE FUTURE THIS IS DEEMED PART OF THE ISSUE. I EXPLAINED TO BOTH THE SERVICE MANAGER AT THE FORD DEALERSHIP AND FORD CUSTOMER SERVICE THAT THIS WAS MY COLLEGE STUDENT DAUGHTER'S CAR, AND THAT IT IS A VERY UNSAFE VEHICLE THAT HAS ALMOST CAUSED HER TO GET INTO THREE ACCIDENTS DUE TO NO ACCELERATION. I CAN ATTEST THAT THE 2014 FORD FOCUS SE MODEL DOES HAVE TRANSMISSION ISSUES WHICH CAUSE A VERY UNSAFE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232808July 17, 2019
UNKNOWN OR OTHER
THE TRANSMISSION SLIPS AND THE CAR SHUDDERS. I HAVE HAD IT REPAIRED 3 TIMES AND EVERY TIME THE "CLUTCH" GOES BAD AGAIN. THE CAR WILL OCCASIONALLY ROLL BACK WHEN ON A HILL AND ALSO UPON TAKE OFF THERE'S A DELAY AND THEN THE CAR SHUDDERS AND THEN WILL START TO GO. THERE'S ALSO TIMES THAT THE RPMS WILL GO HIGHER THAN THEY SHOULD BEFORE THE CAR SHIFTS INTO THE NEXT GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232815July 17, 2019
POWER TRAIN
FAULTY TRANSMISSION. THE TRANSMISSION CONSTANTLY STUTTERS AND DELAYS, MAKING IT EXTREMELY SCARY TO DRIVE. DESPITE REPLACING THE CLUTCH SHORTLY AFTER PURCHASING THE CAR, THE VEHICLE STILL AT TIMES STUTTERS ROUGH ENOUGH TO SPILL A CUP OF HOT COFFEE UNEXPECTEDLY, AND WILL RANDOMLY DELAY ACCELERATING. FOR EXAMPLE, I DON'T FEEL SAFE QUICKLY TAKING LEFT HAND TURNS ACROSS ONCOMING TRAFFIC OUT OF FEAR THAT THE CAR WILL NOT RESPOND AS FAST AS I'VE HIT THE GAS. THE STUTTER AND DELAY IS WORST WHEN GOING FROM A STATIONARY POSITION TO MOVING, THOUGH IT ABSOLUTELY HAPPENS WHEN AT HIGH SPEEDS AS WELL (45+). THE CAR IS SO UNPREDICTABLE WHEN HITTING THE GAS THAT IT'S HARD TO FEEL SAFE WHILE DRIVING IT. TURN THE AIR CONDITIONING ON IN THE VEHICLE AND THE TRANSMISSION BECOMES EVEN LESS PREDICTABLE AND WILL DELAY RESPONDING WHEN THE GAS IS PRESSED EVEN AT HIGH SPEEDS (45MPH +).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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