Ford Focus Complaints

22,326 consumer complaints on file.

#11301423January 23, 2020
UNKNOWN OR OTHER
TL* THE CONTACT OWNS A 2015 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE AND SPUN OUT IN THE MIDDLE OF TRAFFIC. THE CONTACT HAD HIT THE BARRIER AND THEN MOVED THE VEHICLE TO THE SIDE OF THE HIGHWAY. THE CONTACT WAS UNAWARE IF THE AIR BAGS DEPLOYED AND UNAWARE IF ANY WARNING LIGHTS HAD ILLUMINATED DURING THE FAILURE. THE CONTACT WAS NOT INJURED AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO AVIS FORD INC 29200 TELEGRAPH RD, SOUTHFIELD, MI 48034 WHERE THE VEHICLE WAS NOT DIAGNOSED BUT THE CONTACT WAS INFORMED THAT UPGRADE TO THE ENGINE SOFTWARE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED NO ASSISTANCE. UPON INVESTIGATION, THE CONTACT DISCOVERED THAT THERE WAS A RECALL ON HIS VEHICLE UNDER NHTSA RECALL NUMBER18V735 (FUEL SYSTEM, GASOLINE) THAT HE LINKED TO THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. *LN REFERENCE NUMBER (XXX) ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).')*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11301476January 23, 2020
ELECTRICAL SYSTEM
WHEN I TRY TO START MY CAR, SOMETIMES IT WON'T TURN OVER WHEN TURNING THE KEY. I HAVE TO TRY A FEW TIMES IF NOT MULTIPLE TIMES IN ORDER FOR IT TO START AND IT JUST KEEPS GETTING WORSE OVER TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301137January 22, 2020
FUEL SYSTEM, DIESEL, POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED WHILE HER DAUGHTER WAS DRIVING 30 MPH, THE VEHICLE HESITATED. THE DRIVER WAS ABLE TO PARK ON THE SIDE OF THE ROAD. THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS TAKEN TO LOCAL DEALER HOLMES TUTTLE FORD LINCOLN LOCATED AT 660 W AUTO MALL DR, TUCSON, AZ 85705, (866) 930-6255, WHERE IT WAS DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION AND CLUTCH FORKS TO BE REPLACED. THE CONTACT STATED THE DEALER REPLACED THE CLUTCH FORKS BUT DECLINED TO COMPLETE RECALL REPAIRS. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 113,711.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301167January 22, 2020
STEERING
POWER STEERING WENT OUT. ALERT FOR POWER STEERING. THE RACK AND PINION HAVE TO BE REPLACED. THIS CAR ONLY HAS 61,000 MILES ON IT AT THIS TIME. WAS TOLD BY REPAIR SHOP THAT THIS WAS LOW MILEAGE FOR THIS TYPE OF REPAIR. CAR IS DRIVEN MAINLY ON HIGHWAY. CAR IS WELL MAINTAINED. BOUGHT VEHICLE TWO YEARS AGO. IT WAS A ONE OWNER CAR THAT ONLY HAD 29,000 MILES. I AM 50 YEARS OLD AND A RELIABLE DRIVER. THIS CAR HAS HAD TO HAVE A CLUTCH REPLACED AND STEERING REPLACED IN TWO YEARS. THE CARS STEERING WENT OUT DURING A STOP. WAS ABLE TO GET TO THE NEAREST REPAIR SHOP WITH HARD STEERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301203January 22, 2020
ELECTRICAL SYSTEM
DRIVER SIDE POWER WINDOW STOPPED WORKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301207January 22, 2020
VISIBILITY/WIPER
WINDSHIELD WIPERS WILL GO ERRATIC FOR ABOUT 10-15 MINUTES WHILE DRIVING IN THE RAIN. WHEN THE WIPERS FINALLY TURN OFF THEY WONT COME BACK. CURRENTLY THE WIPERS WILL NOT WORK AT ALL AFTER THIS LAST INCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301243January 22, 2020
POWER TRAIN
ALTHOUGH IT'S AN AUTOMATIC GEARBOX, FEELS LIKE IT'S ACTING LIKE A MANUAL WITH SLIPPING CLUTCH WHEN ACCELERATING AT LOW SPEEDS. IE 0 TO 45MPH. INTERMITTENTLY JUDDERS, HIGH REVS LOW POWER OR LACK OF POWER AT TIMES WHEN PULLING OFF FROM STATIONARY POSITION CLUTCH INTERMITTENTLY WHEN ACCELERATING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301044January 22, 2020
ENGINE, POWER TRAIN
I WAS DRIVING ON A CITY STREET. CAME TO A STOP AT A LIGHT AND SOMEONE ON A BICYCLE CAME BY. WHILE MY FOOT WAS ON THE BRAKE MY RPM'S SHOT WAY HIGH AND MY CAR TRIED TO DRIVE ITSELF FORWARD. LUCKILY THE BIKE RIDER HAD GONE BY. BUT COULD EASILY HAVE BEEN HIT IF MY CAR DID WHAT IT TRIED TO DO. I HAVE BEEN HONKED AT AND HIGH BEAMED WHEN I TRY TO PASS SOMEONE ON A HIGHWAY AND I END UP WITH LITTLE TO NO POWER AND THE PERSON BEHIND ME NEARLY REAR ENDS ME BECAUSE MY CAR WONT GO. WHY DOES IT FEEL LIKE SOMEONE HAS TO TRAGICALLY DIE BEFORE SOMEONE DOES SOMETHING ABOUT THESE FORD FOCUS' ON THE ROAD. THESE CARS ARE NOT SAFE. FORD KNEW THAT, THERE IS PROOF THEY KNEW THAT AND MADE THEM ANYWAY. ITS YOUR JOB AS HIGHWAY SAFETY TO MAKE THEM LIABLE AND GET BETTER STANDARDS BEFORE CARS ARE SENT TO DISTRIBUTION. THERE SHOULD BE MORE PREVENTION THAN THERE IS CORRECTING. DON'T WAIT FOR SOMEONE TO GET HURT BEFORE DECIDING THESE CARS ARE BAD AND UNSAFE. THAT SHOULD BE A BASIC HUMAN REACTION. NOT A CORPORATE ONE. I HAVE SENT TWO VIDEOS I TOOK. ONE OF MY RPMS SPORADICALLY GOING UP AND DOWN AND MY CAR NOT SHIFTING OR HAVING POWER. AND THE OTHER MY RPM'S GOING UP AS I'M COMING TO A STOP. WHICH IS NOT NORMAL. IT SHOULD NOT TRY TO REV ITSELF AS I'M SLOWING DOWN TO AN ALMOST COMPLETE STOP. I GUESS I CANT UPLOAD THE TYPE OF VIDEO I HAVE. BUT I'D BE HAPPY TO SEND THEM ANOTHER WAY IF YOU'D LIKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300788January 21, 2020
STEERING
THE POWER STEERING IN MY CAR WENT OUT. WHILE I WAS LEAVING WORK MY CAR PROMPTED THE FOLLOWING MESSAGE "STEERING FAULT ASSIST" CAME ON AND MY POWER STEERING WENT OUT. I WAS VERY FORTUNATE TO BE ON A STRAIGHT RESIDENTIAL ROAD WHEN THIS OCCURRED. THE STEERING GEAR IN MY CAR NEEDED TO BE REPLACED. AFTER DOING FURTHER RESEARCH I FOUND THAT THIS IS A COMMON ISSUE WITH FORD CARS. SO MUCH SO THAT FORD HAS RECALLED FORD/LINCOLN MIDSIZE SEDANS FOR AN IDENTICAL ISSUE (RECALL NUMBER: 19V632000). IT IS INEXCUSABLE THAT FORD CONTINUOUSLY IGNORES THIS ISSUE FOR COMPACT CARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300802January 21, 2020
UNKNOWN OR OTHER
I WAS IN A LANE BEGINNING TO MERGE ONTO THE HIGHWAY. THIS CAR WAS TO MY LEFT AND DID NOT SEE ME IN THEIR BLIND SPOT TRYING TO MERGE RIGHT TOO EARLY. THE CAR BEHIND ME WAS FOLLOWING TOO CLOSE NOT ALLOWING ME TO BE ABLE TO SLAM ON MY BREAKS. IF MY HORN WORKED I COULD HAVE ALERTED THE DRIVER THAT A CAR WAS IN THEIR BLIND SPOT. LUCKILY NO ACCIDENT OCCURRED, BUT I'D RATHER ONE NOT HAPPEN PERIOD. MY HORN HAS BEEN GOING IN AND OUT FOR QUITE A WHILE. I HAVE CHANGED THE FUSE A NUMEROUS AMOUNT OF TIMES AND GOT THE PLUGS CHECKED. NO ONE CAN TELL ME WHAT IS WRONG. THIS CAR ALMOST HIT ME DUE TO THIS HORN ISSUE. ALSO, I CAN NOT PASS VEHICLE INSPECTION DUE TO MY HORN NOT WORKING AND THE SECURITY SOUND NOT SOUNDING WHEN IT IS BEING LOCKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300893January 21, 2020
SERVICE BRAKES
WE HAVE A 2012 FORD FOCUS SFE, THE HIGH ECONOMY MODEL. THIS CAR EXHIBITS THE SAME SYMPTOMS DESCRIBED IN THE 'SOFT BRAKE PEDAL RECALL' ISSUED RECENTLY. THE BRAKE PEDAL CAN BE APPLIED DIRECTLY TO THE FLOOR, NOT RELIABLY STOPPING THE CAR. SOMETIME IT CAN BE PUMPED UP, SOMETIMES NOT. IN OCTOBER THE MASTER CYLINDER WAS REPLACED AT A COST OF $445.36 TO NO AVAIL. THEN THE ABS-ANTI SKID CONTROLLER BOX WAS REPLACED, AGAIN TO NO AVAIL. THEN THE REAR CALIPERS WERE REPLACED. ONCE MORE NO CURE. THE DEALER THEN APPLIED THE ENTIRE RECALL FIX. SO FAR IT HAS COST AN ADDITIONAL $1200+. THIS ISSUE HAS DRAGGED ON FOR THREE MONTHS WITH NO END IN SIGHT. MOST OF THE TIME THE CAR HAS BEEN AT THE DEALER. MY WIFE AND I BOTH AFRAID TO DRIVE OR BE A PASSENGER IN THIS CAR. IT'S FAR TOO DANGEROUS. STEP ON THE BRAKES AND SOMETIMES THEY WORK WELL, SOMETIMES THEY WORK WITH YOUR FOOT PRESSED TO THE FLOOR SLOWING THE CAR BUT NOT RELIABLY STOPPING IT. FRANKLY, THE DEALER HAS TRIED TO SOLVE THE PROBLEM WITH CONTINUOUS MESSAGES TO FORD CORPORATE WITH NO SATISFACTORY RESPONSE. AT THE SAME TIME FORD CORPORATE WAS IDENTIFYING THE ISSUE AND PREPARING A RECALL. WHAT WOULD YOU DO? .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300406January 20, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
WHILE DRIVING THE LIGHTS COME ON THE DASHBOARD AND THE CAR STOPS AUTOMATICALLY AND THE CAR DOESN'T TURN ON FOR WHILE,THEN AFTER TWO HOURS IT TURNS ON AND I DRIVE IT FOR ANOTHER FIVE DAYS AND THAT HAPPENS AGAIN ALMOST AN IN CRASH OR I WAS VERY LUCKY FOR A VERY BAD ACCIDENT AND I CALLED A TOW TRUCK TO SEND MY CAR HOME AND SINCE THEN IS UNDRIVABLE WHICH IS PARKED IN MY HOUSE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300426January 20, 2020
FUEL/PROPULSION SYSTEM
RECALL 18S32 WAS DONE 08/2019 NO PROBLEM FOUND 12/2019 FUEL TANK BECOME DEFORMED FORD WILL NOT HONOR THE RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300462January 20, 2020
STEERING
WITHOUT ANT KIND OF WARNING IN WENT INTO THE STORE FOR 10 MIN GOT INTO THE CAR AND THE STEERING WHEEL WAS UPSIDE DOWN I TURNED THE CAR ON AND NO POWER STEERING AND AND POWER ASSIST CODE CAME UP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300463January 20, 2020
ENGINE, FUEL/PROPULSION SYSTEM
MY DAUGHTER HAS A USED 2012 FORD FOCUS THAT HAS AN OUTSTANDING RECALL FOR CPV PROBLEMS. SHE HAS HAD TWO EXPERIENCES WHERE THE VEHICLE LOSES POWER AND SHE'S UNABLE TO ACCELERATE NO MATTER HOW FAR SHE PRESSES THE GAS PEDAL. LAST WEEK, 1/15/2019 THE SAME ISSUE HAPPENED ON THE FREEWAY, WHILE IN MOTION, GOING APPROXIMATELY 65MPH. VERY DANGEROUS! ESPECIALLY WITH FAST MOVING TRAFFIC. SHE MANAGED TO GET OFF THE FREEWAY AND COAST INTO A PARKING LOT. WE HAD THE CAR TOWED TO CAMELBACK FORD AND WE EXPLAINED THE SITUATION AND THAT AFTER SOME RESEARCH FOUND THERE IS AN OPEN RECALL ON HER CAR FOR A MALFUNCTIONING PART/S THAT CAN CAUSE THE EXACT PROBLEMS SHE'S EXPERIENCING. THEY SAY OKAY, WE'LL GET ON IT. WELL, THEY CALLED US TODAY, 1/20/2020, A WHOLE 5 DAYS LATER, TO SAY THAT SHE NEEDS A NEW BATTERY AND OTHER THINGS LIKE A WHEEL ALIGNMENT AND BEARING REPLACED. NO MENTION OF THE RECALL REPAIR BEING DONE. WHEN ASKED THEY SAID THEY COULDN'T REPAIR BECAUSE THEY WERE UNABLE TO REPLICATE THE PROBLEM OR FIND A CODE FOR IT. SO NEEDLESS TO SAY, SHE'S BEEN WITHOUT HER CAR FOR 5 DAYS AND THE RECALL REPAIR WASN'T EVEN DONE, AND THEY COME AT USE FOR OTHER "REPAIRS". RIGHT NOW WE ARE MORE CONCERNED FOR THE SAFETY ASPECT OF THE CAR STALLING OUT WHILE IN MOTION. AFTER CHATTING WITH A FORD CUSTOMER SERVICE REP., WHO BY THE WAY SAYS REPAIRS SHOULD BE DONE WHETHER THE ISSUE IS DETECTABLE OR NOT, WE HAVE TO TAKE IT TO A SECOND DEALER AND HOPE THEY MAKE THE NECESSARY REPAIRS. WE CAN DO A WHEEL BEARINGS AND ALIGNMENT ONCE THE MORE CRITICAL SAFETY REPAIRS ARE DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300464January 20, 2020
FUEL/PROPULSION SYSTEM
AFTER HAVING A RECALL DONE IN DECEMBER OF 2018 FOR THE CANISTER PURGE VALVE, OR KNOW AS RECALL 18S32 ALL THAT WAS PERFORMED WAS A REPROGRAM AND NOTHING ELSE. A YEAR LATER MY VEHICLE IS EXPERIENCING THE SAME PROBLEMS AS BEFORE, THE VEHICLE ONLY HAS 65K MILES ON IT. I CONTACTED MULTIPLE FORD DEALERSHIPS AS WELL AS FORD'S CORPORATE OFFICES AND WAS TOLD THAT I WOULD HAVE TO COME OUT OF MY OWN POCKET FOR ANY REPAIRS THAT NEEDED TO BE DONE REGARDING THE PROBLEMS I'M EXPERIENCING, BECAUSE RECALL 18S32 WAS ALREADY PERFORMED ON MY VEHICLE. AFTER FUELING UP AND STARTING MY CAR THE CAR WILL ALMOST STALL OUT, AS WELL AS TRYING TO STALL WHEN SITTING AT A RED LIGHT OR STOP SIGN. I'M ALSO EXPERIENCING A LACK OF POWER WHEN ACCELERATING. MY OBD SCANNER COMES UP WITH A FAULT CODE "P1450 UNABLE TO BLEED UP FUEL TANK VACUUM". A LOT OF PEOPLE ARE EXPERIENCING THIS PROBLEM EVEN AFTER GETTING THE RECALL 18S32 PERFORMED ON THEIR VEHICLES. IT SEEMS LIKE A TEMPORARY SOLUTION WAS PUT IN PLACE AND UNFORTUNATELY MANY PEOPLE ARE SUFFERING FROM IT, I WOULD LIKE TO SEE FORD RELEASE A PERMANENT FIX TO A POTENTIALLY VERY DANGEROUS PROBLEM!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300510January 20, 2020
STEERING
POWER STEERING FAILURE. CAR LOSES POWER STEERING IN THE MIDDLE OF DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300511January 20, 2020
ENGINE, POWER TRAIN
CAR ALMOST STALLS FROM STOP TO GO IN FIRST GEAR. AND THE ENGINE RATTLES WHEN COMING TO A STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300569January 20, 2020
POWER TRAIN
I WILL BEGIN WITH MY CONCERN AND THEN PROCEED TO GIVE YOU MY BACK STORY. I WAS ALMOST INVOLVED IN A VERY REAL BROADSIDE COLLISION WITH AN 18-WHEELER AND ANOTHER FORD F-150 ABOUT TWO WEEKS AGO. I WAS MAKING A LEFT TURN WITH ONCOMING TRAFFIC WHEN THE VEHICLE FAILED TO SHIFT INTO SECOND GEAR THROUGH THE TURN. THE BEST WAY I CAN DESCRIBE THIS IS THE FEELING/NOISE WE'VE ALL HAD LEARNING TO DRIVE WITH A MANUAL TRANSMISSION AND YOU MISS THE GEAR. THE VEHICLE WAS STUCK IN NEUTRAL AND THE ENGINE WAS REACHING THE REV LIMITER. I THOUGHT I WAS GOING TO DIE. I'M VERY FORTUNATE IN THE FACT THAT THE ONCOMING VEHICLES WERE ABLE TO COME TO A COMPLETE STOP. I HAD TO PUT MY CAR IN PARK, THEN PUT IT BACK IN GEAR TO GET IT GOING AGAIN.THE CAR JUST REACHED 55,000 MILES AND I'VE HAD TO BRING THE VEHICLE IN FOR WARRANTY WORK ON THE CLUTCH ASSEMBLY FIVE TIMES SINCE PURCHASING THE VEHICLE. I HAVE BEEN TOLD BY THE VARIOUS SERVICE MANAGERS BOTH TO 'DRIVE THE HELL OUTTA THE THING' TO WEAR IN THE CLUTCH PROPERLY. I'VE BEEN CONVERSELY TOLD TO 'DRIVE LIKE A GRANDMA' IN ORDER TO WEAR IN THE CLUTCH PROPERLY. I HAVE SPOKEN TO THE SERVICE MANAGER ABOUT MY SAFETY CONCERN AND HE STATES THERE IS NOTHING THEY CAN DO 'AT THE DEALERSHIP LEVEL' AND ENCOURAGED ME TO REACH OUT TO FORD CONSUMER AFFAIRS. HIS NEXT OFFER WAS TO 'SIT ME DOWN WITH ONE OF THE SALESMAN' IN ORDER TO 'GET ME INTO SOMETHING BETTER'. I'M NOT IN A FINANCIAL POSITION TO 'GET INTO SOMETHING BETTER'. I HAD PLANNED ON KEEPING THIS CAR FOR ANOTHER 2-3 YEARS AT LEAST. THIS WOULD GET ME THROUGH SCHOOL AND AS MY INCOME POTENTIAL INCREASED, I PLANNED TO TRADE MY FOCUS TOWARDS A LARGER VEHICLE. I WANT TO REITERATE THAT I DO NOT FEEL SAFE DRIVING MY CAR, ESPECIALLY WITH A BABY IN IT. THE CAR CONTINUES TO JUMP OUT OF GEAR, LEAVING THE VEHICLE POWERLESS AT RANDOM TIMES, DESPITE RECENT CLUTCH REPLACEMENTS, ESPECIALLY IN THE COLD WEATHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300313January 19, 2020
POWER TRAIN
VERY HARD SHIFTING THROUGH GEARS WHEN FIRST STARTING TO DRIVE. AFTER CAR IS WARMED UP AND DRIVEN FOR A TIME. THERE IS A SHUDDERING IN THE TRANSMISSION WHEN STARTING FROM A STOP. THE HARD SHUDDERING MAKES IT SEEM LIKE THE TRANSMISSION IS GOING TO FAIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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