Ford Focus Complaints

22,326 consumer complaints on file.

#11459079March 31, 2022
AIR BAGS
The contact owned a 2017 Ford Focus. The contact stated while driving 30-35 MPH an incoming vehicle ran a stop sign and crashed into the front of the vehicle. The front end of the vehicle was severely damaged due to the impact. The air bags did not deploy. The contact mentioned that her son was in the vehicle at the time of the failure. There were no injuries reported. A police report was filed. The vehicle was towed to an independent mechanic where it was declared a total loss. The other vehicle involved was able to be driven from the scene. A dealer as not contacted. The manufacturer was informed of the failure. The failure mileage was 50,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11459085March 31, 2022
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated that since owning the vehicle, she has had the transmission clutch replaced on two separate occasions. The contact stated that the vehicle would hesitate upon depression of the accelerator pedal without warning. The contact had the vehicle repaired by the dealer after each failure under the vehicle warranty. The manufacturer had been notified of the failure. The vehicle was repaired. The failure mileage was approximately 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459090March 31, 2022
FUEL/PROPULSION SYSTEM
My car is experiencing identical problems to recall # 19v515000. The gas tank has collapsed and purge valve has failed causing the car to stall. But, my vin does not match the recall. Clearly, this recall has to be expanded to include other vehicles if I am experiencing identical failures. Ford has refused to do anything because the vin does not match.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459091March 31, 2022
POWER TRAIN
The contact owns a 2013 Ford Focus. The contact stated that since owning the vehicle, the transmission would either slip out of gear, hesitate upon depression of the accelerator pedal, or stall without warning. The contact had previously taken her vehicle to the dealer and had the vehicle serviced under NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline) however, she was recently informed that there were no recalls on the vehicle. The manufacturer had been notified of the failure and filed a complaint. The contact was later referred to the NHTSA for assistance. The vehicle had yet to be repaired. The failure mileage was 6.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459137March 31, 2022
POWER TRAIN:CLUTCH ASSEMBLY
The contact's daughter owns a 2016 Ford Focus. The contact stated that while his daughter was driving at an undisclosed speed, the vehicle inadvertently decelerated while the RPM gauge remained high and the engine revved. The vehicle was taken to the dealer where it was diagnosed that the automatic clutch needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 88,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459149March 31, 2022
POWER TRAIN
The contact owns a 2012 Ford Focus. The contact received notification of NHTSA Campaign Number 18V735000 (Fuel System, Gasoline). The contact stated that the vehicle failed to move in reverse. While driving, the vehicle failed to accelerate above 10 MPH. Additionally, while driving the vehicle stalled. The service transmission message was displayed. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 172,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459060March 31, 2022
WHEELS
Lug nuts swelled, unable to remove without damaging, all 20 lugs nuts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458920March 30, 2022
POWER TRAIN
Car studdering and shuts off. Transmission seems to get hot and causes car to shut down. After a few minutes can restart car and go again. This seems to happen more if the car stops and goes alot.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459009March 30, 2022
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated that while driving at approximately 55 MPH, the vehicle was shuddering while decelerating. In addition, the accelerator pedal was depressed however, the vehicle failed to respond. The contact stated that the accelerator pedal was depressed several times before the vehicle started to operate as needed. The vehicle was taken to an independent mechanic where it was diagnosed that the transaxle dash clutch and fly wheel needed to be replace. The dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458613March 28, 2022
POWER TRAIN, UNKNOWN OR OTHER
TRANSMISSION FAILURE, car shudders when starting from take off, will not go forward while in gear, engine light came on, would not go into reverseye, I could have been rear ended struck, Unknown if anything else was an issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458618March 28, 2022
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated that while driving and accelerating, the vehicle experienced shuddering and vibration between first and second gear. The vehicle was taken to an independent mechanic who was unable to determine the cause of the failure. The contact scheduled an appointment with the local dealer. The manufacturer was notified of the failure but no assistance was offered. The approximate failure mileage was 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458729March 28, 2022
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated that the vehicle was taken in for a routine oil change and the contact was informed that a transmission flush and spark plug replacement was needed. The contact stated a week later the vehicle was taken back to the dealer for the transmission flush and spark plug replacement. The contact stated that while at the dealer the vehicle failed to shift to second gear, fifth gear, and reverse. The contact stated that the dealer informed her that the vehicle needed to be diagnosed. The contact stated she inquired about a clutch recall which the vehicle was previously repaired for in 2015. The dealer stated that they needed to contact the manufacturer for approval of repairs under a recall for the clutch and TCM. The manufacturer was notified of the failure and contacted the dealer to submit the correct paperwork. The vehicle was not repaired. The failure mileage was 93,503.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458484March 27, 2022
VEHICLE SPEED CONTROL, POWER TRAIN, ELECTRICAL SYSTEM
Yes, I was on my way to school and as I pulled out into the first busy road along my way my car hesitated, jerked and was very erratic and eventually died completely, all power lost. I just barely missed being hit by another vehicle and somehow I made it within the Double suicide lane. I was extremely terrified because I don’t know anything about vehicles and this is my first car so I called my mother. And from there she had it towed and repaired. And then due to further research I stumbled across where my car might fall within a recall that has something to do with a component on my transmission. This Effect has put my mother out $4000 for a faulty transmission component sold by Ford. I would love for her to be reimbursed for that. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458465March 26, 2022
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
Latch on hatchback doesn't latch, or unlatches, in cold temperatures. Has happened multiple times, and results in rapid cycling of the door locks on the rest of the vehicle as a result of the auto-unlocking configuration.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458328March 25, 2022
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated while accelerating from a complete stop, the vehicle hesitated to respond, started jerking, and the transmission was slipping. There were no warning lights illuminated. The contact continued to drive the vehicle. The vehicle was taken to the dealer where it was diagnosed that the transmission clutch and the transmission sensor system had failed. The vehicle was repaired; however, the failure reoccurred several times while driving at various speeds. The vehicle was taken back to the same dealer seven more times. The dealer replaced the transmission clutch and the transmission sensor system; however, the failure persisted. The vehicle was taken back to the dealer who provided the same diagnostic result and informed the contact that he would be responsible for the cost of repair as the vehicle was out of warranty. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA. The failure mileage was approximately 14,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458131March 24, 2022
FUEL SYSTEM, GASOLINE:STORAGE:EVAPORATIVE EMISSIONS:CANISTER
The contact owns a 2018 Ford Focus. The contact stated while driving 70 MPH on the highway, the vehicle stalled and then stopped independently. The check engine warning light illuminated on the instrument panel. The vehicle was restarted and driven safely to an independent mechanic. The vehicle was diagnosed with canister purge value failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 70,555.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458135March 24, 2022
POWER TRAIN
The transmission went and I went to a known transmission service company and they told me it is a known fact that dual clutch assembly in the ford focus goes bad. I brought the car less then 4 months ago. They told me I had to replace multiple parts. No warnings came on and when I drive. The car stops accelerating randomly and the transmisson overheats
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458145March 24, 2022
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
The contact owns a 2014 Ford Focus. The contact stated that all four door hinges of the vehicle were beginning to fracture. The dealer was notified of the failure and informed the contact that all four door hinges needed to be replaced. The dealer also informed the contact that the repair was not covered under warranty. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the repair was not covered under warranty. The approximate failure mileage was 39,000. I did go to ford dealership all they say is out of warranty. I see this is a safety issue because doors could come off while driving down the road. Please help me figure this out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458168March 24, 2022
POWER TRAIN
The contact owns a 2016 Ford Focus equipped with a 6-speed manual transmission. The contact stated while driving at various speeds, the transmission was shifting hard and the vehicle was shuddering. There were no warning lights illuminated. The contact continued to drive the vehicle. The vehicle was taken to the dealer where it was diagnosed that no issues were found. The contact stated that the failure reoccurred while driving. The vehicle was taken back to the dealer where it was diagnosed that the transmission clutch needed to be replaced. The vehicle was repaired; however, the failure persisted and the warning message "Stop Vehicle Immediately - Transmission Fluid Hot" warning light illuminated while driving. Additionally, the contact stated that the vehicle was overheating while driving, causing her to veer to the side of the road for a moment. The vehicle was taken back to the dealer who diagnosed that the transmission clutch needed to be replaced. The dealer informed the contact that she would be responsible for the cost of the repair as the vehicle was out of warranty and the VIN was not included in NHTSA Campaign Number: 18V845000 (Power Train). The vehicle was not repaired. The manufacturer was notified of the failure and advised the contact that they would assist with the repair of the vehicle. The failure mileage was approximately 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458169March 24, 2022
POWER TRAIN
The contact owns a 2012 Ford Focus. The contact previously had the transmission replaced. The contact stated that while driving at an undisclosed speed, the vehicle hesitated to accelerate. The vehicle was taken to the dealer where it was diagnosed with transmission clutch failure. The dealer informed the contact that the transmission clutch needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with NHTSA. The failure mileage was approximately 121,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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