Ford Expedition Complaints

512 consumer complaints on file.

#11673212July 13, 2025
SERVICE BRAKES
I have taken my vehicle Ford Country in Henderson NV for this recall. I took my expedition in on June 6. As of today there has been zero work done on this recall. I am repeatedly told that there is nothing that can be done until Ford releases the permanent fix. I have a rental and the service agent at this dealership has been great. I have seen the conversation between him and the recall department at Ford and they are refusing to fix it temporarily. This is completely unacceptable. Ford either needs to provide a temporary fix or release the permanent fix so that I can get my vehicle back.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672820July 11, 2025
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owns a 2024 Ford Expedition. The contact stated that while making a right turn, the vehicle accelerated independently and rear-ended a city bus. The vehicle came to a stop from the impact. None of the air bags deployed. There were no injuries sustained. The "Pre-Collision Assist not available" and the "Adaptive Cruise not available" messages were displayed. In addition, the contact stated that the accelerator pedal fractured in two pieces. No police report was filed. The vehicle was towed to a dealer. The vehicle was not diagnosed. The accelerator pedal was replaced. The contact stated that one month prior to the accident, the "Pre-Collision Assist not available" and the "Adaptive Cruise not available" illuminated intermittently. The insurance company was not made aware of the accident. The manufacturer was made aware of the failure, and a case was opened. The failure mileage was 15,263.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11672807July 11, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2021 Ford Expedition. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The contact's wife had attempted to start the vehicle several times. The contact stated that when the vehicle was started, the accelerator pedal was depressed, and the check engine warning light illuminated. In addition, the engine seized. The vehicle was towed to the dealer where it was diagnosed with fuel pump failure. The contact was informed that the fuel pump needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and a case was filed. The contact referenced NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline); however, the VIN was not included in the recall. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672675July 11, 2025
AIR BAGS
My "restraints indicator lamp warning" is going off occasionally. Ford just contacted me to tell me that my airbag will not deploy if needed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672498July 10, 2025
UNKNOWN OR OTHER
I have a 2024 FORD Expedition Platinum I purchased new in May 2024. It has a vehicle vibration at 70+ MPH. This vibration is severe and felt through the entire SUV. Our retailer has tried all that FORD will allow under warranty to correct the problem. This includes rotating, rebalancing and replacing all the tires. Yet the problem prevails. The dealer service manager told me that complaints have come in from other owners expressing the same problem. However there has been no forward progress at this point. My concern is with this vibration, over time there will be some component fatigue and failure. And, I feel FORD is not actively engaged in correcting the issue. HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672232July 9, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2024 Ford Expedition. The contact received notification of NHTSA Campaign Number: 25V314000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671975July 8, 2025
ENGINE, UNKNOWN OR OTHER
Bought [XXX] at Corwin Ford Reno Nevada. April 2023 vehicle had sporadic transmission issues - slipping randomly. Took it in and explained the issue. Told there’s no transmission person. Nothing was done and told to continue to drive it. [XXX] Vehicle ended up going into reverse on its own at a stop light. Took the car in and given the same story, were completely back logged and could not get the car in. Car also had an active recall on it, never was looked at because they stated back logged until mid 2024 and couldn’t schedule an appointment. Asked for a loaner vehicle, told that’s not available anymore. May 2024 went into reverse again on its own. Called to get it in, stated they could not make any appointments at that time. October 2024 engine intermittently began revving on its own up to 4000RPM. Told no transmission mechanic was available. We were told there’s no more loaner program, transmission mechanic is 3 months out and there’s nothing that can be done at this time. Asked us if we wanted to pay $2500 for preventative maintenance and fluid top off on the vehicle though. [XXX] the rear AC went out on the vehicle also. There is also a new recall on the vehicle for the fuel pump and a loss of fuel pressure. These are all a massive safety concern for our entire family (4 kids + 2 adults) and for the general public. Ford is refusing to take responsibility for these issues and are making it very difficult for us to work with. We have a [XXX] who has [XXX] and we need a reliable vehicle to transport him to and from doctors appointments. The vehicle has a full warranty on it also. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671842July 7, 2025
AIR BAGS, SERVICE BRAKES, ELECTRICAL SYSTEM
[XXX], I bought a new Ford Expedition Max Platinum. Four days after I bought the Ford Expedition Max, I experienced brake failure and all warning lights going off on the Ford. I was unable to brake correctly and almost causing a wreck on [XXX] in Charlottesville, VA. I called the Ford Dealership, (Myers Ford) in Elkton where I bought the Ford and they sent me a message saying there was an open recall that would be coming out but not till Q3 due to no fixes as of yet. I told them I didn't trust the car and what was I supposed to do. They sent me a text with a fix and said Ford told them it would be safe to drive. I had to follow the instructions on the message from Ford and the car was back up and running. [XXX], my family and I were returning from NC and there was a wreck that ensued in front of us and with about 60 feet of room, we tried to brake and the brakes failed on us and we rear ended the truck ahead and we totaled are new expedition max. I have tried to reach out to Ford and make a complaint but they keep hanging up on us and rejecting our phone calls. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11671064July 3, 2025
POWER TRAIN
The contact owns a 2022 Ford Expedition. The contact stated that while driving at various speeds, the vehicle was sputtering and making a grinding sound while shifting gear. There were no warning lights illuminated. The vehicle was taken to the dealer, who diagnosed and determined that the transmission had failed, and the front differential needed to be replaced. The contact stated that the front deferential was rebuilt; however, the sputtering failure persisted. The manufacturer was informed of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 123,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670782July 2, 2025
POWER TRAIN
Transmission Failure Rough or jerky shifting: This occurs when accelerating or decelerating, and even when shifting between gears. Delayed gear engagement: Shifting from park to drive or reverse can be slow, or the vehicle may lunge into gear. Transmission slipping: The transmission slips between gears, causing a loss of power or acceleration. It can also cause a violent grinding/shaking between shifting gearshifts resulting in loss of acceleration.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670531July 1, 2025
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2023 Ford Expedition. The contact stated while driving 20 MPH, there was an abnormal rattling sound coming from the sunroof. The contact stated that a dealer was contacted. The contact stated that the failure had occurred on several occasions. The vehicle was taken to the dealer where it was diagnosed and determined that the sunroof needed to be replaced. The sunroof was replaced, and the vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669778June 27, 2025
SERVICE BRAKES, AIR BAGS, FORWARD COLLISION AVOIDANCE: WARNINGS
I actually have already sent in an assessment for airbag, but then read the recall on brakes, which at the time, because a new vehicle, I didn’t think possible. Even when pushing on my brakes, my vehicle was not slowing down like it should have, and I had a front end collision. It was hard for me to think this was because of brakes because new, but I do think they need to be examined.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11669490June 26, 2025
ELECTRICAL SYSTEM:ADAS
The contact owns a 2024 Ford Expedition. The contact stated while driving 75 MPH, the messages "Pre-Collision Assist Not Available", "Front Camera Default -Service Required", "Lane Merge Default", "Check Parking Sensors", "Blind Spot System Fault", "Cross Traffic System failure", and "Normal Cruise Control Active - Adaptive Braking Off" were displayed. The contact stated that a large red warning box appeared stating 'Resume Control" and the brakes were applied independently, causing the vehicle to come to an abrupt stop. The vehicle was taken to a dealer and the contact was informed that a software update would be released in October, and the vehicle was released. The vehicle was taken to two dealers ; however, the vehicle was not diagnosed, but the system was reset. The contact stated that the failure persisted. The manufacturer was notified of the failure. The failure mileage was approximately 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669415June 26, 2025
VEHICLE SPEED CONTROL
When driving at highway speeds with speed control on the car will on its own slow down to 55 or 45 for no apparent reason and will not pick up the highway speed until the next sped limit sign is passed. More concerning is running at speed control set of 55mph on [XXX] the car speeds up when passing a state highway 70 sign the car ...on its own ...speeds up to 70mph. This happened numerous times between Eagle River, WI and Woodruff, WI. When slowing down thru a town the speed control slowed down on its own to 45 then 35 and as we left town the speed control on its own speed up tp 45 , then we passed another Wisconsin highway #70 sign the car speed up to 70 until 50 feet later we passed a 55mph speed sign and the car slowed to 55. Very concerning and the Ford dealer in Eagle River asked if we were on [XXX] ? I answered yes and he acted like he has heard that complaint before, and that there was no known fix to the issue. In our travels we stopped at a Ford dealer in Hazelwood, MO. and the service writer said he had never had heard of the issue. Any help with this ongoing issue would be helpful. Thank you [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669278June 25, 2025
POWER TRAIN
The transmission shifts gears irregularly and has loss complete power when going up hill. This is a known issue with the 10 speed transmission but Ford has not corrected the issue that is impacting thousand of vehicles. This issue with the shifting happens everyday that I drive it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668852June 24, 2025
EQUIPMENT:ACCESSORY:FLOOR MAT
The contact owns a 2024 Ford Expedition. The contact stated that the driver's side front floor mat was buckling and slipping underneath the brake and accelerator pedals. There were no warning lights illuminated. The contact stated that occupants were tripping on the passenger’s side front floor mat. The local dealer was contacted, where it was diagnosed and determined that floor mats needed to be replaced. The vehicle was not repaired. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668164June 20, 2025
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2024 Ford Expedition. The contact stated that while operating the vehicle, there was an abnormal rattling sound coming from the roof of the vehicle. The vehicle was taken to the local dealer, who determined that the panoramic sunroof brackets had fractured and needed to be replaced. The brackets were replaced; however, the failure later reoccurred. The contact was informed by the local dealer that the sunroof glass was too heavy for the brackets used to secure the sunroof. The contact was concerned that once the vehicle was repaired, the failure would likely recur. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667891June 19, 2025
AIR BAGS, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS
I was in a car accident on June 12, 2025, and my steering wheel airbag did not deploy correctly or function correctly. It was a front in straightforward collision. I did not have warning signs so my brakes could have been an issue because I was paying attention and unable to avoid an accident going under the speed limit. The rear cross traffic. Warning stays on pretty consistently because we live down a dirt road, and every time it rains, it again comes back on. I do not believe I heard the forward collision detection go off either. When I hit the back of a work convoy truck straight on, My steering wheel airbag did not deploy correctly. It did come out it never inflated. It did not protect me. I do not have any broken bones, but I do have a hematoma right beside my under arm, and a great deal of bruising.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11667839June 18, 2025
SERVICE BRAKES
On Nov 22 I pulled over to the shoulder of a highway in the midst of a snowstorm to make a phone call. When I went to get back onto the highway, my vehicle lost all brakes...the brake pedal hit the floor...and I had a low-speed impact with a berm rising up to a driveway that intersected the shoulder. The vehicle had to be towed to a nearby dealer. The only mechanism to stop it on/off the tow truck was slamming transmission into park. Due to the storm, I had to spend the night in the vehicle in the freezing cold at the tow destination. The cause of the brake failure was determined to be a material defect of a rubber section of brake line deep in the engine compartment that burst, causing a loss of all brake fluid. It was repaired under warranty. I had just received the vehicle back from repairing the body damage to the bumper when the Ford brake line recall was issued. I believed that my incident in Nov was the result of the issue that resulted in the recall, and that surely the warranty repair would have thus resolved all related issues. That was not the case. When I brought the vehicle to Koons Ford Woodbridge four routine service, they found that it failed the brake line recall test and that the vehicle was unsafe to drive. However, they are not actively repairing it. In fact, the parts needed to repair don't exist. I'm told it will be 2-3 months before a part is even available. And they have failed to provide an any vehicle that can safely transport my family of 7. I therefore believe that Ford have *failed to comply* with the NHTSA regulation that obligates them to repair the vechicle. They're not repairing it. So I am therefore left to demand that they select another option available under recall regulations, preferably a full refund of the purchase amount. At a minimum, this incident refutes Ford's published claims that there have been no collisions associated with the brake line defect that resulted in the recall.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11667506June 17, 2025
UNKNOWN OR OTHER, VISIBILITY:SUN/MOON ROOF ASSEMBLY
Sunroof exploded while driving down the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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