Ford Escape Complaints

29,499 consumer complaints on file.

#10098830November 14, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
I OWN A 2002 FORD ESCAPE WITH 42,600 MILES. MY PROBLEM THAT I AM HAVING IS A SPONGY BRAKE PEDAL AT FIRST, THEN PEDAL GOES TO THE FLOOR, AND THEN YOU GET A PULSATING, GRINDING NOISE IN THE FRONT BRAKES AND ALSO IN THE BRAKE PEDAL. ROTORS ARE NEW; BRAKES ARE IN GOOD CONDITION, NO BRAKE FLUID LEAKS. BRAKES WERE BLED WITH NO CHANGE IN PROBLEM. WHEN THE BRAKE PEDAL IS DEPRESSED IT SOUNDS LIKE IT IS SUCKING AIR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098786November 13, 2004
SERVICE BRAKES, HYDRAULIC
FRONT BRAKE PADS AND ROTORS WERE REPLACED AT 30,000 MILES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098721November 12, 2004
SUSPENSION
I NOTICED A KNOCKING NOISE WHEN DRIVING OVER RAILROAD TRACKS, BUMPY ROADS. I TOOK IT TO THE SHOP AND WAS TOLD THE SHOCK AND STRUT ON DRIVERS SIDE AND SWAY BAR LINKS NEEDED TO REPLACED. THIS VEHICLE IS A 2001 FORD ESCAPE WITH 50,000 MILES AND SHOULD NOT NEED THESE REPAIRS THIS EARLY. THE SHOCK AND STRUT ON DRIVERS SIDE AS WELL AS SWAY BAR LINKS REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10099858November 12, 2004
STEERING:HYDRAULIC POWER ASSIST SYSTEM
CONSUMER COMPLAINED THAT POWER STEERING ASSIST FAILED WHILE DRIVING DOWN A MOUNTAIN AT 30-40 MPH. CONSUMER WAS WAITING FOR ROADSIDE ASSISTANCE TO PICK UP THE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10099757November 10, 2004
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
AIR BAG SENSOR LIGHT ILLUMINATED AND STAYED ON. TOOK VEHICLE TO THE DEALER. HOWEVER, PROBLEM RECURRED. FORD STATED THAT THEY WILL NOT DO ANYTHING TO HELP. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098615November 10, 2004
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
RESTRAINT SYSTEM - AIRBAG SENSOR LIGHT CONTINUALLY ON, POTENTIAL FAILURE OF AIRBAG SYSTEM WOULD NOT DEPLOY IN A CRASH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10099801November 10, 2004
AIR BAGS:FRONTAL
CONSUMER NOTICED THAT THE SRS LIGHT APPEARED ON THE DASHBOARD AND REMAINED ON. VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT THE AIR BAG SENSOR NEEDED TO BE REPLACED, AND REPLACED IT. A FEW MONTHS LATER THE SRS LIGHT APPEARED ON THE DASHBOARD, AND THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR INSPECTION. MECHANIC INFORMED DETERMINED THAT THE CLOCK SPRING NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098288November 4, 2004
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
WHENEVER USING THE AIR CONDITIONER, USING DASH CONTROLLER TO DIRECT THE AIR OUT THE DASH VENTS, AIR ALSO COMES OUT THE DEFROSTER VENTS, CAUSING CONDENSATION TO FOG UP THE LOWER PART OF THE WINDSHIELD. THIS IS A SAFETY ISSUE. I HAVE TAKEN THE CAR TO THE SELLING DEALER, SOUTHWAY FORD IN SAN ANTONIO TX, AND RED MCCOMBS FORD IN SAN ANTONIO TX. BOTH DEALERS WERE ABLE TO REPRODUCE THE COMPLAINT, BUT OFFERED NO REPAIR. THEY BOTH CLAIM IT IS A "NORMAL OPERATION" I REQUESTED FROM BOTH DEALERSHIPS TO HAVE THE FORD REGIONAL REPRESENTATIVE LOOK AT THE CAR. AS OF YET, NO ONE HAS CONTACTED ME. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10097908October 27, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
THE ABS BRAKING LIGHT APPEARED ON THE DASHBOARD AND REMAINED ON. CONSUMER APPLIED THE BRAKES AND PEDAL WENT TO THE FLOOR. CONSUMER WAS ABLE TO STOP WHILE PUMPING THE BRAKE THREE TIMES, AND DROVE VEHICLE TO THE DEALER FOR INSPECTION. HOWEVER, MECHANIC COULD NOT DUPLICATE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096425October 26, 2004
FUEL SYSTEM, OTHER
PURCHASED 2/04. HESITATION PROBLEMS SINCE FIRST MONTH- FOUND NOTHING WRONG. CHNAGED OIL AT 5000K MILES, CHECKED AGAIN, FOUND NOTHING WRONG. NOW HAS 7000K MILES, STILL HESITATING AT VARIOUS SPEEDS AND HAS BEGUN NOT STARTING. TOWED TO DEALER, FUEL PUMP REPLACED DUE TO WEAK PRESSURE. TWO DAYS LATER, WOULD NOT START AND HESITATING STILL. TOWED BACK AGAIN DID START, SMELLED BAD, BUT NO CODES OR PROBLEMS FOUND.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096331October 25, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
JUST DRIVING, CAME TO A SLOW ARE AND WHEN ACCELERATING IT FEELS AND SOUNDS LIKE THE TRANSMISSION WOULDN'T SHIFT GEARS OR IT WOULD STALL IN THE GEAR. TOOK IT TO THE DON KOTT FORD FOR SERVICE AND THEY CHARGED ME FOR A TRANSMISSION SERVICE.*AK I TOOK IT BACK AND AFTER ONE DAY IT HAD THE SAME SYMPTOMS. THIS PROBLEM HAS BEEN OCURRING SEVERAL TIMES. I'M JUST WAITING FOR IT TO FULLY BREAK DOWN BECAUSE I NEED THIS VEHICLE FOR TRANSPORTATION AND I DON'T HAVE THE TIME OR MONEY TO GET IT REPAIRED. I FEEL LIKE I GOT RIPPED OFF FOR A USELESS TRANSMISSION SERVICE. TO THIS DAY THE TRANSMISSION SEEMS TO FEEL LIKE IT HAS A PROBLEM. WHAT I'M DOING TO GET IT TO WORK IS STARTING THE ENGINE AND PUTTING IT IN DRIVE. I PRESS ON THE OVERDRIVE BUTTON THAT IS LOCATED AT THE END OF THE GEAR SHIFTER. THIS WILL GET ME GOING AS I START TO ACCELERATE. HOWEVER, IF I DIDN'T PRESS ON THE OVERDRIVE BUTTON TO GET GOING, THE ACCELERATION WOULD BE POOR AND SOMETIME NOT GO. THERE WERE SEVERAL SITUATIONS WHEN THE VEHICLE WAS PUT IN REVERSE TO BACK UP AND IF IT NEED SOME ACCELERATION TO GET GOING NOTHING WOULD HAPPEN WHEN I PRESSED ON THE GAS PEDAL. YOU COULD HEAR THE ENGINE REVING UP BUT NO ACCELERATION. ANOTHER TIME WAS WHEN I WAS MAKING A LEFT TURN AND UPON ACCELERATION THE GEARS DIDNT' SEEM TO KICK IN. THE VEHICLE MADE THE ONCOMING CARS EITHER STOP OR SLOW DOWN OR SWERVE. LUCKILY I'M USE TO KNOWING HOW THE VEHICLE OPERATES AND I MAKE SURE THAT I HAVE PLENTY OF TIME BEFORE TURNING. I BELIEVE THIS IS A FLAW IN DESIGN AND WORKMANSHIP AND THAT FORD SHOULD BE LOOKING INTO THIS AND EVEN COMPENSATING THOSE WHO HAVE THIS PROBLEM BEFORE SOMEONE GETS SERIOUSLY HURT AND A LAWSUIT ENSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10097625October 25, 2004
VISIBILITY:SUN/MOON ROOF ASSEMBLY
WHILE DRIVING SUN ROOF EXPLODED. CONSUMER PULLED OVER. NO INJURIES REPORTED. THE VEHICLE WAS TOWED TO THE DEALER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096374October 25, 2004
PARKING BRAKE:CONVENTIONAL:MECHANICAL, PARKING BRAKE:CONVENTIONAL:MECHANICAL:LINKAGE AND CABLE
1. USED THE EMERGENCY BRAKE NORMALY THROUGHOUT THE DAY. 2. ON 10/21/2004 THE EMERGENCY BRAKE RELEASE BUTTON FELL DOWN INSIDE THE E-BRAKE HAND GRIP, HAD TO USE THE END OF A PEN TO GET THE E-BRAKE TO RELEASE.*AK 3. TAKEN TO DEALERSHIP, THEY TOOK IT APART, AND PUT THE BUTTON BACK UP WHERE IT SHOULD BE, AND ORDERED A REPLACEMENT E-BRAKE ASSEMBLY, STILL HAVE OLD ASSEMBLY, THEY WEREN'T SURE WHY IT FELL DOWN AND BECAME STUCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096114October 20, 2004
SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM
I'VE NOTICED AN AIR-LEAKING/HISSING NOISE THAT HAS GRADUALLY, OVER A FEW WEEKS, GOTTEN LOUDER. THE NOISE GETS QUIETER WHEN THE BRAKES ARE APPLIED, BUT RETURNS AS SOON AS YOU LET UP ON THE BRAKES. I'VE HAD THE NOISE CHECKED OUT AND WAS TOLD THAT THE BRAKE VACUUM BOOSTER WAS LEAKING. THIS SHOULD NOT BE HAPPENING TO A 2001 FORD ESCAPE WITH LESS THAN 51,000 MILES ON IT. THE INTERESTING THING IS, MY MOTHER HAS A 2001 MAZDA TRIBUTE, AND SHE JUST HAD THIS EXACT PROBLEM WITH HER CAR. HER MILEAGE, TOO, IS AROUND 50,000. WE FIND IT ODD THAT THE VEHICLES ARE MADE BY THE SAME MANUFACTURER AND BOTH HAVE RELATIVELY LOW MILEAGE FOR THIS TYPE OF PROBLEM. HAVE OTHER DRIVERS HAD SIMILAR PROBLEMS WITH THESE VEHICLES?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096056October 19, 2004
VEHICLE SPEED CONTROL:CABLES
ON 10/15/04 I HAD JUST ENTERED A 6 LANE INTERSTATE (HIGH SPEED URBAN TRAFFIC) AND HAD TO QUICKLY MOVE OVER 3 LANES AS THE RIGHT 2 LANES WERE EXIT ONLY ABOUT ONE HALF MILE FROM MY ENTRANCE POINT. AFTER ACCELERATING TO MERGE INTO A GAP TO THE LEFT I FOUND THAT THE CAR WAS CONTINUING TO ACCELERATE EVEN THOUGH I WAS NOT DEPRESSING THE ACCELERATOR, AND WAS ABOUT TO REAR END A FLATBED TRUCK. THE BRAKES HAD LITTLE EFFECT ON SLOWING THE CAR. AFTER SOME VIOLENT MANEUVERING AND SEVERAL NEAR COLLISIONS I WAS ABLE TO GET TO THE SHOULDER AND SWITCH THE IGNITION OFF. THE CAR WAS TOWED TO A LOCAL FORD DEALERSHIP, WHERE THEY FOUND THE PROBLEM WAS A DEFECTIVE ACCELERATOR CABLE. THE PLASTIC COVERING HAD FRAYED/DISINTEGRATED, JAMMING THE CABLE SUCH THAT THE THROTTLE RETURN SPRING(S) WERE UNABLE TO CLOSE THE THROTTLE. THE SERVICE WRITER SAID HE HAD NOT SEEN THIS PROBLEM BEFORE. HOWEVER, I DID A CURSORY SEARCH ON THE NHTSA WEBSITE AND FOUND A SIGNIFICANT NUMBER OF SIMILAR AND IDENTICAL INCIDENTS (ONLY SEARCHED 2003 MODEL YEAR AND ONLY "VEHICLE SPEED CONTROL: ACCELERATOR PEDAL" COMPONENT). THERE WERE 8 INCIDENTS THAT WERE CLEARLY THE RESULT OF DEFECTIVE ACCELERATOR CABLES (10068000, 10015965, 10047388, 10023519, 10051175, 10024424, 10026817 AND 10082787) AND 6 THAT WERE PROBABLY/POSSIBLY THE RESULT OF DEFECTIVE ACCELERATOR CABLES (10018602, 10043060, 10062971, 10015506, 10092028 AND 10040552). THE SERIOUSNESS AND NUMBER OF INCIDENTS WOULD SEEM TO WARRANT INVESTIGATION/RECALL. I REQUESTED THE DEFECTIVE CABLE FROM THE SERVICE WRITER, BUT HE INDICATED THAT AS IT WAS A WARRANTY ITEM IT HAD TO BE RETURNED TO FORD. HOWEVER, I DID TAKE 2 PICTURES IF THEY WOULD BE OF ANY HELP.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10095891October 17, 2004
VISIBILITY:WINDSHIELD
WINDSHIELD OF 2004 FORD ESCAPE SUDDENLY CRACKED FROM LOWER SEAL UP TO ABOUT 12 INCHES IN LENGTH. NO EVIDENT SIGN OF IMPACT TO THE GLASS, VEHICLE WASN'T EVEN ON THE ROAD WHEN IT HAPPENED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10092028October 15, 2004
VEHICLE SPEED CONTROL
WHEN STOPPING AT A STOP SIGN, THE VEHICLE RACED AND SURGED INTO THE INTERSECTION. DEALER STATED THEY COULD NOT DUPLICATE THE PROBLEM. *AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10092610October 15, 2004
WHEELS
BACK WHEELS WERE MISALIGNED MAKING TH EVEHICLE UNSTABLE. THE WHEELS ROCKED BACK AND FORTH. CONSUMER WAS TOLD BY THE DEALER THAT THEY COULD NOT REPAIR THE DEFECT UNTIL THEY RECEIVED NEW SPECIFICATIONS. ALSO, ACCELERATION WAS VERY HIGH. RPMS WENT UP 8,000 RPMS. HOWEVER, ON THIS VEHICLE THE RPM'S WENT TO 15,000 RPMS, WHICH WAS TO0 HIGH. *AK *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10096885October 14, 2004
AIR BAGS
THE CONSUMER NOTICED THAT THE SRS LIGHT APPEARED ON THE DASHBOARD AND REMAINED ON. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE MECHANIC INFORMED THE DRIVER THAT THE SENSOR NEEDED TO BE REPLACED. THE SENSOR HAD ALREADY BEEN REPLACED SIX TIMES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10095710October 13, 2004
UNKNOWN OR OTHER
I AM NOT SURE IF THIS IS A DEFECT, BUT SEEMS TO ME WITH A 2003 SUV SHOULD NOT HAVE PAINT CHIPPING OFF (VERY SMALL ) , SO I WAS WONDERING IF ANYONE ELSE HAS HAD THIS PROBLEM. 2003 FORD ESCAPE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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