Ford Escape Complaints

29,499 consumer complaints on file.

#10104884January 1, 2005
FUEL SYSTEM, GASOLINE
WE PURCHASED A 2005 FORD ESCAPE LIMITED FROM COURTESY FORD IN PORTLAND, OREGON, ON AUGUST 29, 2004. THE CAR IS GETTING 11/12 MPG IN THE CITY AND 17 MPG ON THE HIGHWAY. WE TOOK IT TO THE DEALER THE WEEK BEFORE CHRISTMAS AND AFTER SOME TESTING THEY WERE NOT ABLE TO FIX THIS DEFECT. SINCE YOU ADVERTISE 18 MPG/24 MPG AND THAT WE BASED OUR PURCHASE DECISION UPON THAT FACTOR, I WOULD LIKE THIS PROBLEM FIXED. WE EITHER GOT A LEMON OR YOU'RE GUILTY OF DECEPTIVE ADVERTISING. EITHER WAY, IT DOESN'T MAKE ME WANT TO PURCHASE ANOTHER FORD OR RECOMMEND FORD TO MY FAMILY AND FRIENDS. I AM LOOKING IN TO MY OPTIONS, AND AM CONTACTING YOU BECAUSE I WOULD LIKE TO FIND OUT AS QUICKLY AS POSSIBLE WHAT FORD DOES IN THESE INSTANCES -- HOW WELL DO YOU STAND BEHIND YOUR PRODUCT? YOU'VE GOT A GREAT WEBSITE AND DEVOTE SPACE TO YOUR "ENVIRONMENTAL WORKS"... WELL GUESS WHAT? 11 MPG IS NOT GOOD FOR THE ENVIRONMENT -- A HUMMER GETS BETTER MILEAGE THAN MY CAR AT THIS POINT. I HOPE TO HEAR FROM YOU THIS WEEK. I WOULD LIKE ONE OF THREE THINGS TO HAPPEN. 1) FIX THE CAR SO IT GETS THE ADVERTISED MILEAGE; 2)REPLACE THE CAR WITH ONE THAT DOES GET THE ADVERTISED MILEAGE; OR 3) GIVE US A FULL REFUND. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104838December 31, 2004
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
WHEN FILLING THE GAS TANK, THE AUTOMATIC SHUT OFF WHEN THE TANK IS FULL DOES NOT FUNCTION. THIS LEADS TO EXCESS GAS SPILLING OUT. THIS HAS OCCURED AT NUMEROUS SELF-SERVE AND FULL SERVE GAS STATIONS INDICATING THAT IT IS NOT A PROBLEM WITH THE PUMP BUT A PROBLEM WITH THE DESIGN OF THE GAS TANK/INTAKE MECHANISM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104534December 27, 2004
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
MY 2002 FORD ESCAPE WITH 9,000 MILES HAS A TENDENCY TO STALL WHILE COASTING AT AN EXTREMELY LOW SPEED. HITTING A SLIGHT SPEED BUMP IS RESPONSIBLE FOR MOST OF THE OCCURRENCES. MY VEHICLE HAS STALLED AT LEAST 12 TIMES DURING THE LAST 4 WEEKS. THE PROBLEM MAY BE RELATED TO AN INFREQUENT TENDENCY OF A DEAD INSTRUMENT PANEL WHEN STARTING WITH A KEY. IF I GET OUT OF THE VEHICLE AND GET BACK IN, IT WILL EVENTUALLY START EXCEPT FOR ONE TIME WHEN IT HAD TO BE TOWED. BUT, MY COMPLAINT IS THE STALLING PROBLEM. THE DEALERSHIP HAS NOT BEEN SUCCESSFUL IN FIXING ANYTHING AND THEY TOLD ME THAT IT STALLED ON THEM AS WELL. WHILE NOBODY HAS HIT MY DEAD VEHICLE YET, IT IS A CONCERN. THUS FAR, THE VEHICLE HAS BEEN ABLE TO RESTART AFTER STALLING, IT IS NOT AN EASY RESTART. THE STALLING HAS MOSTLY OCCURRED AFTER THE VEHICLE HAS BEEN DRIVEN 3-6 MILES AND SLOWED FOR PARKING PURPOSES AND STALLS WHEN I SHARPELY TURN THE STEERING WHEEL FOR PARKING. THERE IS A LITTLE SPEED BUMP 20 FEET FROM MY PARKING SLOT IN FRONT OF MY HOUSE. I JUST WISH MY VEHICLE WOULD IDLE FASTER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104571December 27, 2004
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
I-4 ENGINE (38K MI)- THROTTLE STICKS IN CLOSED POSITION. THROTTLE CABLE IS OKAY, BUT THROTTLE PLATE WILL STICK IN THROTTLE BORE IN AN UNPREDICTABLE MANNER, RESULTING IN INCONSISTENT PEDAL EFFORTS / PERFORMANCE. SPORADIC THROTTLE PERFORMANCE RESULTS IN OCCASIONAL SUDDEN ACCELERATION DURING LOW SPEED MANUVERS AS THROTTLE BECOMES "UNSTUCK" FROM CLOSED POSITION. DIFFICULT TO ANTICIOPATE BEHAVIOUR IN PARKING LOT MANUVERS HAS RESULTED IN DRIVER AVOIDING USE OF VEHICLE WHENEVER POSSIBLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104594December 27, 2004
ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE
MY 2001 FORD ESCAPE HAD TO BE TOWED BECAUSE THE KEY WOULD NOT TURN IN THE IGNITION.THE DEALER EXPLAINED IT AS A" ANTI- THEFT SYSTEM" GONE BAD.SO MY IGNITION HAD TO BE RE-KEYED.(HAD TO BUY NEW KEYS). OF COURSE THAT TOOK 3 DAYS. I CALLED FORDS AND THEY SAID EVEN THOUGH THERE IS A CODE IN THERE COMPUTER FOR THIS.NO RECALL HAS BEEN ORDERED ON THIS PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105216December 22, 2004
POWER TRAIN
WHEN ACCELERATING, THE VEHICLE JERKED FORWARD. PLEASE PROVIDE MORE INFORMATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104320December 22, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
HOW CAN I GET A LIST OF VEHICLE IDENTIFICATION NUMBERS TO FIND OUT IF MY VEHICLE IS EFFECTED IN A FORD RECALL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103994December 17, 2004
AIR BAGS:FRONTAL
MY WIFE, DONNA P. WRIGHT, WAS INVOLVED IN AN ACCIDENT ON 12/10/2004 AT APPROX. 7:15 AM ON MARRIOTTSVILLE ROAD # 2 IN ELDERSBURG, MD. THE ACCIDENT INVOLVED OUR 2003 FORD ESCAPE AND FORD F350 TRUCK PULLING A TRAILER WITH A BOBCAT HEAVY EQUIPMENT. IT WAS RAINING HEAVILY AT THE TIME. THE FORD TRUCK WAS APPROACHING A CURVE WHEN ITS TRAILER JACKNIFED AND HIT MY WIFE'S FORD ESCAPE HEAD ON. ACCORDING TO THE BODY SHOP OWNER WHO TOWED OUR CAR, THE FRAME WAS BENT IN TWO FEET. THERE WAS EXTENSIVE DAMAGE TO THE ENGINE, BUMPER, HOOD, RADIATOR AND BUMPER. THE CAR WAS TOTALED. HOWEVER, THE AIRBAGS DID NOT DEEPLY. FORTUNATELY, MY WIFE ESCAPED WITH MINOR INJURIES (CUTS AND BRUISES). I IMMEDIATELY NOTIFIED FORD MOTOR COMPANY CONSUMER RELATIONS. THEIR RESPONSE WAS THAT IF I WANTED TO DETERMINE WHAT CAUSED THE AIRBAGS NOT TO DEPLOY, THAT I WOULD HAVE TO TAKE THE VEHICLE TO A FORD DEALERSHIP AND PAY FOR THE TEST OF THE SENSOR. I FIND THAT RATHER RIDICULOUS.*JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10103073December 16, 2004
ENGINE AND ENGINE COOLING
I WAS DRIVING ON THE INTERSTATE AND MY ENGINE STALLED. I TOOK IT TO THE LOCAL FORD DEALER AND THEY INDICATE A LOOSE BATTERY CABLE WAS THE CAUSE. A FEW WEEKS LATER, THE SAME THING HAPPENED ON THE INTERSTATE. THE DEALERSHIP IS LOOKING AGAIN AND HAVE CALLED FORD'S ENGINEERING FOR ADVICE, SINCE THEY HAVE YET TO FIND THE CAUSE. THIS IS A SERIOUS SAFETY ISSUE, ESPECIALLY IF I CANNOT GET TO THE EMERGENCY LANE ON THE INTERSTATE. IT DOES START AGAIN ONCE I PULL OVER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103865December 15, 2004
ELECTRICAL SYSTEM:IGNITION
SINCE THE BEGINNING OF 2003 CONSUMER COMPLAINED ABOUT STARTING PROBLEMS. THERE HAD BEEN INCIDENTS WHERE THE VEHICLE STALLED AT INTERSECTIONS, AND COULD NOT BE RESTARTED. CONSUMER TOOK VEHICLE TO DEALER FOR INSPECTION SEVEN TIMES. COULD NOT FIGURE OUT THE CAUSE OF THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103037December 15, 2004
SERVICE BRAKES, AIR:ANTILOCK:WHEEL SPEED SENSOR
WHILE ON A RETURN LONG DISTANCE ROAD TRIP MY ABS DASH LIGHT CAME ON AND REMAINED ON. AFTER STOPPING AND RESTARTING THE VEHICLE THE LIGHT DID NOT RETURN UNTIL FARTHER DOWN THE ROAD. I CONTACTED THE DEALERSHIP THE FOLLOWING DAY MADE AN APPOINTMENT AND THEY DETERMINED THAT A SPEED SENSOR HAD GONE BAD.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103047December 15, 2004
ENGINE AND ENGINE COOLING:ENGINE
FORD FAILURE TO PERFORM RECALL #04V-165 FORD #04S13 ON MY 01 ESCAPE. CONTACTED FORD, PROVIDED VIN, FORD CLAIMED NO RECALL ON MY VEHICLE. HOWEVER MT 01 ESCAPE WAS PRODUCED IN 10/2000 WHICH WAS DURING THE RECALL PERIOD. HAS NEVER BEEN DONE. VEHICLE NOW STALLS AND HARD STARTS (LONG CRANKS) SOMETIMES TAKES 2 OR 3 TRIES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102947December 14, 2004
VEHICLE SPEED CONTROL
WHEN I PRESS ON MY ACCELERATOR AT A STOP SIGN IT STICKS. THEN WHEN IT BREAKS THROUGH I ACCELERATE QUICKLY. I AM AFRAID THAT I AM GOING TO GET INTO AN ACCIDENT AND INJURE MYSELF OR OTHERS. IT HAPPENS ALL THE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102989December 14, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
I WANT TO KNOW HOW I CAN FIND OUT IF MY VEHICLE WAS ON THE LIST OF RECALLS. RECALL 04S13 OCCURED BACK IN APR 2004, AND I WAS NEVER NOTIFIED. I WOULD LIKE TO KNOW WHY AND IF MY VEHICLE IS STILL IN NEED OF REPAIR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102904December 14, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
ENGINE SURGE - FORD ESCAPE 2001 - TRANSMISSION FAILED AT 54,000MILES. IN RELATION TO INTERMIT PROBLEMS WITH THE TRANSMISSION, THE VEHICLES (OFTEN WHEN PLACED IN PARK SETTING) ENGINE WOULD SURGE CAUSING THAT TACHOMETER TO RACE TO ABOUT 5 TO 6 THOUSAND REVOLUTIONS PER MINUTE. ON DECEMBER, 8, 2004 WHILE IN A PARKING LOT AND ATTEMPTING TO PARK THE VEHICLE WITH THE TRANSMISSION SET IN D, THE VEHICLE ENGINE SURGED IS THE SAME MANOR AS DESCRIBED ABOVE, AND CAUSED THE DRIVER TO HOLD THE BRAKE WITH FULL FORCE IN ORDER TO KEEP THE VEHICLE FROM HITTING A PARKED CAR. THE VEHICLE WAS TAKEN TO THE DEALER (FREEDOM FORD, HAMPTON VA) WHEN THEY REPLACED THE TRANSMISSION. THEY WERE NOT ABLE TO REPRODUCE THE ENGINE SURGE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102926December 14, 2004
VEHICLE SPEED CONTROL:CABLES
THERE IS CURRENTLY A RECALL ON THE 2002-2004 FORD ESCAPE SUV'S DUE TO ACCELERATOR CABLE PROBLEMS. WE HAVE A 2001 FORD ESCAPE 4X4 SUV AND THE ACCELERATOR CABLE IS ALSO STICKING. WHY NOT RECALL ALL THE MODEL YEARS? WHY WAIT TILL THERE IS AN ACCIDENT OR MAJOR FAILURE?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103564December 13, 2004
VEHICLE SPEED CONTROL
VEHICLE EXPERIENCED SUDDEN ACCELERATION WHILE BEING DRIVEN. OWNER HAD TO APPLY BRAKES SEVERAL TIMES IN ORDER TO SLOW DOWN. TAKEN TO DEALER FOR CLEANING OF THE THROTTLE BODY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103623December 13, 2004
ENGINE AND ENGINE COOLING
CONSUMER COMPLAINED ABOUT INTERMITTENT STALLING AT LOW SPEED THAT WHEN THE ACCELERATOR PEDAL WAS APPLIED FROM A STOP POSITION OR COMING TO A STOP. VEHICLE HAD BEEN TO THE DEALER ON EIGHT OCCASIONS, AND DEALER UNABLE TO RESOLVED / DUPLICATE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102804December 12, 2004
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
ACCELERATOR PEDAL STICKS, FROM A STOPPED POSITION. VERY HARD TO PUSH THEN THE TRUCK JERKS FORWARD. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102808December 12, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
PURCHASED ESCAPE NEW IN 2001. IN 2002, WITH 30,000 MILES, TRANSMISSION HAD A SEVERE SHUDDER, SO I TOOK INTO THE DEALER AND WAS CHARGES OVER $100 FOR A TRANSMISSION FLUSH. SHUDDER CAME BACK ABOUT 3 MONTHS LATER, WENT BACK TO DEALER AND THEY SAID THAT ANOTHER $100 TRANSMISSION FLUSH WAS NEEDED. I DID NOT AGREE AND LEFT. IN JUNE OF 2004, WITHOUT ANY WARNING, TRANSMISSION STARTED WHINNING AND WOULD NOT SHIFT. I WAS DRIVING IN THE CITY AT SLOW SPEEDS. MANAGED TO GET IT HOME(20 MILES IN ABOUT AN HOUR!) AND PARKED IT. AFTER THAT, IT WOULD NOT MOVE AT ALL. HAD IT TOWED TO TRANSMISSION SHOP(DEALER WANTED $120 JUST TO RUN A CHECK ON IT) AND THEY SAID IT NEEDED A NEW TRANSMISSION AT A COST OF $2600. DID NOT HAVE THE MONEY, SO IT HAS BEEN PARKED NOW FOR ALMOST SIX MONTHS. TRANSMISSION IS THE CD4E, A PROBLEM CHILD FOR FORD. I CONTACTED FORD AND THEY ACTED AS IF THEY HAD NEVER HEARD OF SUCH A PROBLEM, AND SAID THEY COULD NOT HELP ME. NOW, STILL MAKING PAYMENTS ON IT AND WITH ONLY 84,000 MILES ON IT, I HAVE NO RECOURSE BUT TO LET IT SIT UNTIL I CAN SAVE THE MONEY TO HAVE IT FIXED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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