Ford Escape Complaints

29,499 consumer complaints on file.

#10112239February 27, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
2002 FORD ESCAPE WITH 36,000 MILES ON IT. I HAD THE FRONT BRAKES SURVIVED FOR THE FIRST TIME ON THIS CAR AND FOUND THAT ROTORS CANNOT BE TURNED EVEN ONE TIME ON THESE CARS WITHOUT BRINGING IT BELOW SPECS. I HAD TO REPLACE BOTH ROTORS AT A COST OF $199.00. I COMPLAINED TO FORD ABOUT THIS AND WAS TOLD THAT THIS WAS PART OF NORMAL WEAR AND TEAR. I HAVE NEVER OWNED CAR THAT HAD TO HAVE ROTORS REPLACED WITH THIS LOW MILEAGE BEFORE I DO NOT ACCEPT THIS IS A NORMAL SITUATION. IT IS A CASE OF FORD PUTTING CHEAP THROW AWAY PARTS IN CARS AND NOT DISCLOSING THIS INFORMATION TO BUYERS AT THE TIME THEY PURCHASE THE CAR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10112249February 27, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TWICE IN THE PAST YEAR DOOR LATCHES AND/OR ELECTRIC LOCKS HAVE FAILED SUCH THAT THE DOOR COULD NOT BE OPENED FROM INSIDE OR OUTSIDE THE VEHICLE. FIRST THE REAR PASSENGER DOOR FAILED AND WAS REPAIRED AT A COST OF $400.00 NOW THE FRONT PASSENGER DOOR IS EXPERIENCING THE SAME SYMPTOMS. THIS COULD BE A CONSIDERABLE SAFETY RISK IN THE EVENT OF AN EMERGENCY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10113100February 25, 2005
EXTERIOR LIGHTING:HEADLIGHTS
THE HEADLIGHTS ARE NOT WORKING PROPERLY. WHEN GOING OVER BUMPS AT TIMES, THE HEADLIGHTS CUT ON AND OFF. WHEN TAKEN TO GET SERVICED, THE PROBLEM COULD NOT BE DETERMINED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10112086February 24, 2005
AIR BAGS
2004 ESCAPE WILL NOT START. VEHICLE WAS PURCHASED IN SEPTEMBER OF 2003. IT HAS BEEN TO THE DEALER 6 TIMES FOR IT NOT STARTING AND THEY SAY THAT THEY CANNOT FIND ANYTHING WRONG WITH IT AND TO LET THE PROBLEM GET A "LITTLE WORSE" AND MAYBE THEY CAN FIND OUT WHAT IS WRONG. THIS HAS HAPPENED IN WARM WEATHER AND COLD WEATHER. I CONTACTED FORD'S CONSUMER TELEPHONE NUMBER AND WAS TOLD THAT THE DEALER CANNOT FIND ANY CODES SO THEY CAN'T FIX IT. JUST BECAUSE A COMPUTER CAN'T TELL THE MECHANIC HOW TO DO THEIR JOB DOES NOT MEAN THAT THERE IS NOTHING WRONG WITH MY CAR. FORD OFFERED TO REIMBURSE ME A CAR RENTAL SO II COULD LEAVE MY CAR AT THE DEALER AGAIN FOR AN EXTENDED PERIOD OF TIME SO THEY CAN TRY AND FIGURE OUT WHAT IS WRONG. I DO NOT HAVE EXTRA MONEY LAYING AROUND FOR A RENTAL SO THEY CAN HAVE MY CAR AGAIN FOR SERVICE AND THEN HAVE TO WAIT FOR A REIMBURSEMENT. THIS VEHICLE STARTS WHEN IT WANTS TO AND HESITATES. THIS IS A CONSTANT ISSUE AND I BELIEVE I HAVE A DEFECTIVE VEHICLE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10113010February 24, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION WOULD HESITATE BEFORE ACCELERATING IN REVERSE. THE DEALERSHIP REPAIRED THE PROBLEM. PLEASE PROVIDE MORE INFORMATION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10112130February 24, 2005
SERVICE BRAKES, HYDRAULIC
A STRANGE AIR-LEAKING NOISE HAS BEEN COMING OUT OF THE BRAKE AREA OF MY FORD ESCAPE. THE NOISE STARTED OUT SOMEWHAT QUIET, BUT IT HAS GOTTEN LOUDER AND LOUDER. WHEN THE BRAKES ARE APPLIED, THE SOUND GETS MUCH QUIETER, ALMOST SILENT, BUT THE HISSING RETURNS WITH A VENGEANCE AS SOON AS I PRESS ON THE ACCELERATOR. THIS STARTED AROUND 46,500 MILES, AND NOW I AM AT 48,000. A REPUTABLE MECHANIC INFORMED ME THAT THE BRAKE VACUUM BOOSTER WAS LEAKING. THIS SEEMS TO BE A MAJOR PROBLEM FOR A CAR THAT IS A 2001 MODEL WITH SUCH LOW MILEAGE. I IMAGINE THAT I AM NOT THE ONLY PERSON WHO WILL BE COMPLAINING ABOUT THIS VACUUM BOOSTER PROBLEM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10112976February 23, 2005
VISIBILITY:GLASS, SIDE/REAR
WHILE PARKED, THE BACK GLASS SHATTERED OUT OF THE FRAME. THE CONSUMER CONTACTED THE DEALER AND THE MANUFACTURER AND WAS TOLD THAT THE VEHICLE WAS OUT OF WARRANTY AND THERE WAS NOTHING THEY COULD DO. PROVIDE FURTHER DETAILS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10111894February 21, 2005
ELECTRICAL SYSTEM:WIRING
MY WIFE STARTED OUR 2005 ESCAPE AND PLACED OUR GRANDAUGHTER IN HER CAR SEAT. MY WIFE SMELLED SOMETHING BURNING AND WHEN SHE LOOKED OUT HER WINDOW, SHE NOTICED THE DRIVER'S SIDE MIRROR WAS ENGULFED IN FLAMES. SHE QUICKLY SHUT THE VEHICLE OFF, REMOVED MY CRYING GRANDAUGHTER FROM HER SEAT, AND ATTEMPTED TO PUT THE FLAMES OUT. SHE EVENTUALLY SUCCEEDED, BUT NOT BEFORE THE HEAT CRACKED THE MIRROR AND MELTED THE HOUSING. I TOOK MY VEHICLE TO A FORD DEALERSHIP, AND IT WAS DISCOVERED (AND NOTED) THAT THE HEATING ELEMENT INSIDE THE MIRROR MELTED AND STARTED THE FIRE. PICTURES WERE TAKEN AND SENT TO FORD MOTOR COMPANY FOR REPAIR AUTHORIZATION. FORD RESPONDED WITH A LETTER TO ME, TITLED "GENERAL RELEASE OF ALL CLAIMS," AND DIRECTED ME TO SIGN IT BEFORE REPAIRS COULD BE AUTHORIZED. I DID NOT SIGN THE LEGAL DOCUMENT, AS I WAS UNSURE OF THE MEANING OF ALL THE LEGAL TERMS. ON 18 FEB 05, A REPRESENTATIVE FROM FORD MOTOR COMAPANY CONSUMER AFFAIRS CALLED ME. (VINCENT D. KIRKSEY) HE WAS VERY RUDE AND DEMANDING. HE BASICALLY TOLD ME I HAD TWO OPTIONS: EITHER SIGN THE FORM AND HAVE FORD REPAIR MY VEHICLE, OR HE WOULD RESCIND THE "OFFER" AND MAKE ME GO THROUGH MY INSURANCE COMPANY. I ASKED HIM SEVERAL TIMES WHAT THE FORM WAS FOR, AND HE REPLIED IT WAS NECESSARY TO AUTHORIZE THE REPAIR AND THAT IS WAS A POLICY OF FORD WITH THIS TYPE OF INCIDENT. I TOLD HIM IT SOUNDED LIKE I HAD A THIRD OPTION - HE TOLD ME TO GO AHEAD AND USE IT - HE WAS RESCINDING FORD'S OFFER TO REPAIR MY VEHICLE UNDER WARRANTY. I AM CONCERNED WITH MY FAMILY'S SAFETY - WE NOW DRIVE OUR 2005 ESCAPE WITH A FIRE EXTINGUISHER IN THE VEHICLE - WE DO NOT WANT TO BURN UP OR HAVE OUR VEHICLE DESTROYED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10111841February 20, 2005
VEHICLE SPEED CONTROL
I WAS IN A GROCERY STORE PARKING LOT, LOOKING FOR A PARKING PLACE,WENT DOWN ONE AISLE, TURNED LEFT TO AND STARTED UP THE NEXT AISLE. RIGHT AFTER I MADE THE TURN I PULLED INTO THE AISLES SECOND PARKING SPOT ON MY LEFT SIDE. I NEVER PICKED UP SPEED AFTER TURNING INTO THE AISLE. JUST AFTER I STARTED INTO THE PARKING SPOT MY CAR LITERALLY LUNGED FORWARD AND "TOOK OFF" ALL ON ITS OWN. (I DID NOT HAVE MY FOOT ON THE GAS PEDAL)....I RUSHED TO PUSH DOWN ON THE BRAKE BUT BY THAT TIME MY CAR HAD ALREADY RUN UP ON THE HOOD OF THE CAR FACING ME FROM THE OTHER AISLE. I HAD NO CONTROL OVER THE CAR. I WAS TO STUNNED AT THE TIME TO KNOW NOW IF MY BRAKE STOPPED THE CAR OR IF THE CAR'S ACCELERATION STOPPED ON IT'S OWN ONCE IT WAS ON THE HOOD OF THE OTHER CAR. I AM SO THANKFUL NO ONE WAS INJURED AND HOW BAD THIS COULD HAVE BEEN IF I WAS STOPPING TO LET A PEDESTRIAN CROSS AND THIS HAPPENED AT THAT TIME. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10113730February 18, 2005
VEHICLE SPEED CONTROL
THE THROTTLE ON THE CONSUMER'S 2001 FORD ESCAPE FAILED. *NM *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110611February 16, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
VEHICLE HAS BEEN RECALLED 3 TIMES FOR SAFETY DEFECTS. AT 25000 MILES I WAS TOLD THAT I NEEDED TO REPLACE THE ROTORS. IT IS TOO EARLY FOR THIS TO BE OCCURRING AND HAVE FOUND INFORMATION THAT THIS SEEMS TO BE A COMPLAINT THAT HAS BEEN FREQUENT ON THIS CAR MAKE. THEY REPLACED THE ECCELLERATOR CABLE AND NOW THE CAR SEEMS TO BE SLUGGISH IN ECCELLERATING FROM A STOPPED POSITION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10111576February 15, 2005
TIRES:TREAD/BELT
THE DRIVER NOTICED THAT A FLASH WARNING SIGN APPEARED ON THE DASHBOARD WHILE DRIVING. DRIVER WAS ABLE TO PULL OVER, AND NOTICED THAT THE PASSENGER REAR TIRE BLEW OUT. THE DRIVER WAS ABLE TO CHANGE THE TIRE, AND DROVE TO THE DEALER. HOWEVER, MECHANIC COULD NOT DETERMINE THE CAUSE OF THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110516February 14, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE HAS GRINDING NOISE WHILE DRIVING IN LOW SPEEDS AND REVERSE. SEEMS TO BE GETTING WORSE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110316February 11, 2005
ENGINE AND ENGINE COOLING:ENGINE
I WAS DRIVING HOME AND THE CAR STARTED TO SHAKE. I PULLED OVER AT A GAS STATION AND MY HUSBAND CHECKED TO SEE WHAT WAS WRONG. WE COULD NOT FIND WHAT WAS WRONG AND DROVE HOME. AGAIN THE CAR WAS SHAKING THEN IT STARTED TO SHAKE VIOLENTLY AND THEN WE HEARD SOMETHING SNAP AND THE CAR JUST SHUT OFF IN THE MIDDLE OF THE HIGHWAY. AFTER HAVING IT TOWED IT TURNED OUT THAT WE NEEDED TO REPLACE THE ENGINE. THE VALVE SHEERED FROM THE VALVE STEM AND THE VALVE SHATTERED THE PISTON AND ENDED DENTING THE OIL PAN AND WAS FOUND IN THE OIL PAN. THIS ENDED UP COSTING US $5000. WE CALLED THE DEALER WHERE WE PURCHASED THE CAR IN APRIL OF 2004 AND HE SAID THAT HE WAS WILLING TO HELP US, BUT DECIDED NOT TO STATING IT WOULD BE "BAD BUSINESS" TO REPLACE TO CAR EVEN THOUGH WE HAD PURCHASED IT 8 MONTHS PREVIOUS TO THE INCIDENT. WE THEN HAD IT TOWED TO A FORD DEALERSHIP WHERE A NEW ENGINE WAS PLACED IN THE 2001 FORD ESCAPE. WHILE SPEAKING TO A FORD MECHANIC HE STATED THAT HE HAS SEEN THIS HAPPEN BEFORE TO THE ESCAPE. THE DEALER THAT FINALLY ENDED UP WORKING ON THE ESCAPE CALLED FORD AND TOLD THEM THE PROBLEM BUT FORD STATED THAT THEY HAD HEARD ABOUT THIS BUT THERE WASN'T ENOUGH COMPLAINTS TO WARRANT A RECALL BECAUSE OF THE DEFECT. THE CAR WAS OUT OF COMMISSION FOR 10 DAYS DUE TO THE DEALER MAKING PROMISES AND THEN TAKING THEM BACK. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110331February 11, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
BRAKE WARNING LIGHT CAME ON. HAD CAR INSPECTED, DETERMINED BACK HALF OF MASTER CYLINDER WAS LEAKING CAUSING BRAKE FLUID LEVEL TO DROP AND WARNING LIGHT TO COME ON. MASTER CYLINDER TO BE REPLACED, REAR BRAKES NEED TO BE ADJUSTED AND ENTIRE BRAKE SYSTEM NEEDS TO BE FLUSHED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110333February 11, 2005
VEHICLE SPEED CONTROL:CABLES
ACCELERATOR PEDAL STICKING. HAD INSPECTED, DETERMINED THROTTLE CABLE NEEDED TO BE REPLACED. THIS IS THE 2ND TIME IN 2 YEARS THIS HAS BEEN REPLACED. CURRENT RECALL BY FORD FOR THIS PROBLEM DOES NOT INCLUDE 2001 MODELS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110335February 11, 2005
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT
CONTROL KNOB FOR HEATING/AIR CONDITIONG SWITCH BROKE OFF. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10111367February 11, 2005
SERVICE BRAKES, HYDRAULIC
THE CONSUMER IS EXPERIENCING PROBLEMS WITH THE BRAKES. THE BRAKES WERE COMPLETELY HARDENED. THE VEHICLE HAS BEEN DRIVEN OVER MOUNTAINOUS TERRAIN AND THE BRAKES BURN OUT VERY QUICKLY DRIVING UNDER THESE MOUNTAINOUS CONDITIONS. OWNER HAS CONTACTED THE DEALER AND HAS HAD THE PADS AND ROTORS REPLACED. PROVIDE FURTHER DETAILS.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10111399February 11, 2005
STEERING:COLUMN
THE STEERING COLUMN HAD TO BE REPLACED DUE TO THE STEERING WHEEL BEING LOOSE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10111241February 9, 2005
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
NHTSA RECALL CAMPAIGN 04V165000, VEHICLE WOULD NOT STOP WHEN THE BRAKES WERE APPLIED. CONSUMER'S VEHICLE SWERVED TO MISS ANOTHER VEHICLE AND STRUCK A TREE. CONSUMER MENTIONED THE ENGINE STALLING. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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