Ford Escape Complaints

29,499 consumer complaints on file.

#10116039March 29, 2005
ELECTRICAL SYSTEM
THE SUV SAT PARKED FOR A 3 DAY PERIOD. HEAVY RAIN STORMS MOVED THROUGH AREA FOR 1 AND 1/2 DAYS OF THAT TIME HOWEVER THE VEHICLE WAS NOT DRIVEN. AFTER THE 3RD DAY, THE SUV WAS STARTED AT WHICH TIME THE CHECK ENGINE LIGHT STARTED TO BLINK AND WHEN ACCELERATOR WAS DEPRESSED FOR POWER, THE ENGINE SPUTTERED. PROBLEM WAS DIAGNOSED AS A 'BAD COIL PACK". IT WAS REPLACED AND GIVEN BACK. AFTER 3 DAYS OF DRIVING, THE SAME FAILURE HAPPENED AGAIN, THIS TIME THEY REPLACED THE "COIL PACK" AND THE WIRING HARNESS. JUST OVER 6 MONTHS LATER, THE SAME SITUATION OCCURED WITH THE VEHICLE. IT SAT FOR 4 DAYS IN WHICH TIME A SEVERE RAIN STORM CAME THROUGH HOWEVER VEHICLE WAS NOT DRIVEN NOR STANDING IN WATER. STARTED THE VEHICLE ON THE 4TH DAY WITH THE EXACT SAME RESULT. VEHICLE IS IN FORD GARAGE AND WAS NOTIFIED THAT THE COIL PACK WAS DAMAGED DUE TO MOISTURE. THESE FAILURES ARE NOT COVERED UNDER ANY WARRANTY AND SHOULD BE HAPPENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10115955March 28, 2005
STEERING: STEERING WHEEL/HANDLE BAR
MY CASE IS EXACTLY SIMILAR TO CUSTOMER COMPLAINT ODI # 10100963 AS WELL AS THE RECALL OF THE 2001 ESCAPES (RECALL #00V223001). MY STEERING COLUMN STARTED TO LOOSEN SHORTLY AFTER THE WARRANTY EXPIRED. THE DEALER (NEW BRIGHTON FORD) FIXED IT ONCE SAYING THAT IT WAS POSSIBLY A DEFECT IN THE COLUMN ITSELF AND IF IT LOOSENED AGAIN THAT THEY WOULD RECOMMENDED HAVING THE STEERING COLUMN REPLACED. THE DEALER HAS NOW AGREED TO REPLACE IT BUT AT HALF THE COST. THIS SEEMS TOO COINCIDENTAL TO BE A RANDOM ISSUE, ESPECIALLY GIVEN THE PAST RECALL OF THE SAME PROBLEM. I DON'T WANT TO PAY AND HAVE IT EVENTUALLY BE COVERED UNDER A RECALL. THANKS TERRY OLSON. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10115885March 25, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE PUMPING GAS AND PARKING IN FIRST GEAR VEHICLE ROLLED OUT INTO ONCOMING TRAFFIC. AS A RESULT, VEHICLE COLLIDED WITH ANOTHER VEHICLE. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10114594March 24, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
INCIDENT: TRANSMISSION FAILURE. ON 9 MARCH MY TRANSMISSION IN MY 2003 FORD ESCAPE (XLT) FAILED. THERE WAS NO PRIOR WARNING EXCEPT AS I DROVE THAT MORNING THE CAR SEEMED NOT TO WANT TO GO FORWARD. AFTER PULLING OVER TO THE SIDE OF THE ROAD, THE CAR TRANSMISSION LOCKED UP AND WOULD NOT GO FORWARD OR IN REVERSE. I CALLED A TOW TRUCK TO BRING THE CAR TO THE NEAREST FORD DEALER. TO DATE, THE REASON OR CAUSE OF THE FAILURE IS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10114605March 24, 2005
ELECTRICAL SYSTEM
CAR SPONTANEOUSLY CAUGHT FIRE 3 HOURS AFTER BEING DRIVEN. I BELIEVE FORD IS TRYING TO COVER-UP WHAT REALLY HAPPENED BY FEEDING ME LINES OF BS. INCIDENTALLY, FORD COVERED 90% OF THE COSTS FOR REPAIR EVEN THOUGH MY CAR WAS NOT COVERED BY WARRANTY.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10113012March 18, 2005
AIR BAGS
LTR TO FORD CONCERNING A SAFETY DEFECT RE DEFECTIVE WIRING OF THE SIDE AIRBAGS IN 2003 FORD ESCAPE. *BF THE CONSUMER RECEIVED THE RECALL NOTICE FOR THE FAULTY AIR BAG WIRING. AN APPOINTMENT WAS MADE AT THE DEALER TO HAVE THE VEHICLE REPAIRED. WHEN THE REPAIRS WERE MADE THE DEALER REFUSED TO COVER THE COST OF REPLACING THE FAULTY WIRING BECAUSE THE VEHICLE WAS 200 MILES OVER THE 50000 MILE WARRANTY. THE CONSUMER EXPLAINED THAT THE VEHICLE WENT OVER THE MILEAGE WHILE WAITING FOR THE RECALLED PART TO ARRIVE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10115639March 15, 2005
AIR BAGS:FRONTAL
THE CONSUMER WAS INVOLVED IN A REAR END COLLISION IN HIS 2003 FORD ESCAPE. UPON IMPACT THE AIR BAGS DID NOT DEPLOY. *NM PRIOR TO THE ACCIDENT, THE VEHICLE WAS TAKEN TO THE DEALER ON 6 SIX OCCASIONS BECAUSE THE AIR BAG LIGHT ILLUMINATED. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10108659March 15, 2005
VEHICLE SPEED CONTROL
THE VEHICLE ACCELERATED UNCONTROLLABLY INTO A CEMENT WALL WHILE THE DRIVER'S FOOT WAS STILL ON THE BRAKE PEDAL. BOTH FRONTAL AIR BAGS DEPLOY. THE VEHICLE WAS TOWED TO A DEALER FOR INSPECTION. THE CAUSE HAS NOT BEEN DETERMINED AT THIS TIME. *NM *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10113941March 11, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
(OCT. 2003)TORQUE CONVERTER FAILED AND HAD TO BE REPLACED AROUND 21,850 MI. UNDER WARRANTY AND REPLACED BY DEALER. (MAR 2005) TORQUE CONVERTER FAILED AND HAD TO BE REPLACED AGAIN AROUND 38,000 MI. REPLACED BY DEALER AT A DISCOUNT TO ME.*AK FORD ONLY GUARANTEES TORQUE CONVERTER FOR 12 MO. OR 12,000 MI. SHOULD IT FAIL AGAIN, ESTIMATED COST OF REPAIR WILL BE AROUND $1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10115568March 8, 2005
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
THE ENGINE LIGHT IN THE CONSUMER'S 2002 FORD ESCAPE ILLUMINATED. *NM THE ERROR CODE READ P0401. FORD RELEASED AT LEAST FOUR TECHNICAL SERVICE BULLETINS COVERING THIS ISSUE. THE MAIN PROBLEM WAS WITH THE EGR/DPFE PRESSURE SENSOR. AFTER THE REPLACEMENT PART WAS INSTALLED, THE VEHICLE RAN FINE. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10113699March 8, 2005
AIR BAGS
DRIVER NOTICED THAT THE AIR BAG LIGHT FLASHED ON AND OFF, THEN REMAINED ON THE DASHBOARD. DRIVER TOOK VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT THE COMPUTER NEEDED TO BE RESET. HOWEVER, DRIVER INFORMED THE MECHANIC THAT THE PROBLEM HAPPENED REPEATEDLY AND HAS NOT BEEN RESOLVED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10111332March 8, 2005
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHILE DRIVING 20 MPH VEHICLE ACCELERATED UNCONTROLLABLY. DRIVER WAS NOT ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND IT COLLIDED WITH A UTILITY POLE. VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION, BUT MECHANIC COULD NOT DUPLICATE THE PROBLEM. HOWEVER, THE PROBLEM RECURRED. *AK THE CONSUMER STATED THAT 2002-2004 A RECALL WAS SENT OUT FOR ACCELERATOR PROBLEMS. THE CONSUMERS VEHICLE IS A 2005 MANUFACTURED IN APRIL 2004 THEREFORE NOT INCLUDED IN THE RECALL. *TC
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10112653March 7, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
AS MY 2004 FORD ESCAPE TURNED 25,000 MILES, THE BRAKE LIGHT CAME ON. I TOOK IT TO MY LOCAL BRAKE SHOP, AND THEY ADVISED ME THAT THE FRONT BRAKE ROTORS WERE WARPED AND HAD TO BE REPLACED AS WELL AS THE BRAKE PADS. THE BRAKE FLUID WAS ALSO VERY LOW. THE BRAKE SHOP MANAGER STATED THAT IT IS EXTREMELY UNUSUAL FOR ROTORS TO BE REPLACED AT 25,000 MILES. UPON INVESTIGATING OTHER SIMILAR CLAIMS ON VARIOUS WEBSITES, IT APPEARS THAT FORD MOTOR CO. HAD MANY COMPLAINTS ON VARIOUS MODELS FOR THE IDENTICAL PROBLEM. ACCORDING TO ONE COMPLAINT WEBSITE, FORD MOTOR CO. WAS SUBJECT TO A CLASS ACTION BY FORD CONSUMERS IN 2003 REGARDING THE REPLACEMENT OF WARPED ROTORS ON THEIR VEHICLES AND OTHER BRAKE ISSUES. I'D CONTACTED MY DEALERSHIP, AND THE ASSISTANT SERVICE MANAGER TOLD ME THAT IF THE BRAKE PROBLEM OCCURED WITHIN THE 12 MONTH/12,000 MILE PERIOD, IT WOULD BE COVERED; OTHERWISE, IT WAS MY FINANCIAL PROBLEM. SINCE FORD MOTOR CO.HAS BEEN AWARE OF THE INFERIOR BRAKE PROBLEM AND CONTINUES TO INSTALL THE INFERIOR ROTORS ON THEIR NEW VEHICLES, WHY SHOULD THE CONSUMER CONTINUE TO HAVE TO PAY FOR REPLACEMENTS EVERY YEAR OR 25,000 MILES? ACCORDING TO THE BRAKE SPECIALISTS, ROTORS GENERALLY ARE REPLACED BETWEEN 60,000 - 85,000 MILES, AND NOT 25,000, UNLESS THERE IS A DEFECT IN PRODUCT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10112505March 4, 2005
VEHICLE SPEED CONTROL, VEHICLE SPEED CONTROL:CABLES
AS I WAS PUTTING UP TO A RED LIGHT, I APPLIED THE BRAKES AND MY AUTOMOBLIE WOULD NOT SLOW DOWN. IT SPED UP RESULTING IN ME CRASHING INTO THE CAR IN FRONT OF ME. WHEN I APPLIED THE BRAKES THE CAR DID NOT SLOW DOWN AT ALL IT SPED UP TO AT LEAST 20 TO 30 MPH. I HAD RECIEVED A RECALL FOR THIS EXACT THING HAPPENING. FORD SERVICE MANAGER JASON PREAT HAS INFORMED THAT THERE IS NOTHING WRONG WITH THE ACCELERATOR CABLE (WHAT THE CAR HAS THE RECALL FOR) AND THAT IS NOT WHY MY CAR CRASHED. BUT I KNOW WHAT HAPPEN AND FORD IS RESPONSIBLE FOR THIS ACCIDENT, MY LOSS WAGES, AND OTHER VARIOUS EXPENDS. THIS CAR HAS DONE THIS IN THE PAST AND I THOUGHT THAT I HAD IMAGED IT. IT WAS NEVER AS SERVE AS THE LAST TIME. THE SERVICE MANAGER JASON PREAT HAS DENIED THAT THE RECALL ON MY VEICHILE IS THE CAUSE OF THIS ACCIDENT AND HAS TOLD ME I WOULD BE SPINNING MY WHEELS TO GET FORD TO OWN UP TO THIS.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10112413March 2, 2005
VISIBILITY:GLASS, SIDE/REAR
MY WIFE AND I WERE COMMUTING HOME WHEN THE REAR WINDSHIELD IN OUR 2004 ESCAPE SHATTERED ON ITS OWN; WE WERE TRAVELING APPROXIMATELY 70MPH. WE TOOK IT TO THE DEALER AND THEY INFORMED US IT'S NOT COVERED UNDER WARRANTY SAYING, "WELL...YOU GUYS MUST HAVE HIT SOMETHING OR SOMETHING MUST HAVE HIT IT BECAUSE GLASS JUST DOESN'T SHATTER LIKE THAT." UPON FURTHER INSISTANCE THAT IT DOES, THE DEALER STILL REFUSED TO REPAIR IT UNDER WARRANTY AND WE CAN'T BELIEVE THIS REPAIR ISN'T COVERED (WE JUST PASSED THE 12,000 MILE MARK).*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10113182March 1, 2005
WHEELS
COMPLAINT RECEIVED VIA E-MAIL. THE FRONT WHEEL ASSEMBLY CAME APART WHILE DRIVING, THUS CAUSING ANOTHER VEHICLE DAMAGE AS WELL. NO CONTACT WAS WITH THIS CAR UNTIL AFTER PARTS CAME OFF THE ESCAPE, CAUSING US TO LOSE CONTROL AND CROSS THE CENTER LINE. THERE HAS BEEN NO REMEDY FROM FORD MOTOR COMPANY AT ALL TO FIX MY CAR. FORD WILL NOT EVEN ACKNOWLEDGE THAT IT WAS A DEFECT IN WORKMANSHIP OR IN MANUFACTURING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
1
#10113211March 1, 2005
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
THE AIR BAG CHECK LIGHT REMAINED ON, AND HAD BEEN REPAIRED 6 TIMES, BUT THE PROBLEM RECURRED. OWNER WAS INFORMED THAT THE AIR BAG MAY NOT DEPLOY IF HER VEHICLE WAS INVOLVED IN AN ACCIDENT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10112356March 1, 2005
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
FUEL PUMP FAILED AT 45,000 MILES AND WAS REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10112372March 1, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
MYSELF AND A FRIEND, DEANE GRIGGS, HAVE HAD THE TRANSMISSION FAIL IN OUR 2001 FORD ESCAPE, SUDDENLY AND WITHOUT WARNING, AT APPROXIMATELY 60,000 MILES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10113132February 28, 2005
AIR BAGS:SIDE/WINDOW
PASSENGER'S SIDE AIR BAG LIGHT COMES ON INTERMITTENTLY WHILE THE SEAT IS OCCUPIED. OWNER CONTACTED THE DEALER, AND WAS INFORMED THAT THE SENSORS FOR THE SEAT WAS RESPONDING INTERMITTENTLY, AND THE AIR BAG MAY NOT DEPLOY PROPERLY UPON IMPACT. OWNER STATES THAT THIS DEFECT OCCURS WHEN DRIVING AT 25 MPH OR GREATER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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